How to create a request automatically from an Incident with a Business Service associated BUT.......

Hi all I'm doing an integration with the email engine. I create an entry in the HPD:Incident InterfaceCreate and this creates the incident but I want that this creates the related request too. I've checked in the HPD:Incident InterfaceCreate the field Create Request to yes and I've written

Re: Problems with floating licenses

? Thanks Uday On Mon, May 30, 2011 at 8:53 PM, Alberto Mel. alberto.rem...@gmail.com wrote: ** Hi all, In ITSM 7.6 (Incident management), when I try to create an incident with an user who has floating license (server) and fixed (incident application), I get an error that tells

Issue with Character Set

Hi all, I have a trouble executing a SQL procedure from the Remedy server (V.7.6). If I execute a procedure in the SQL console I can see well all the results with well seeing characters but if I execute the same procedure in a Run process action (Active Link) I have strange characters. I

Problems with floating licenses

Hi all, In ITSM 7.6 (Incident management), when I try to create an incident with an user who has floating license (server) and fixed (incident application), I get an error that tells that Entry doesn't exist in Data Base but with the same user, i grant fixed license (server), I get no error.

Resseting Incident number in ITSM 7.6.03

Hi all, anybody knows how to reset the incident number in ITSM 7.6.03 (Help Desk) ?. In Previous versions (7.0 or 7.1) I could set it with the Ticket Number Generator form and the next id field in HPD:Help Desk form, but now, I don't know how could I do it. Thank you very much in advance.!!!

Re: Resseting Incident number in ITSM 7.6.03

Hi again, finally I could do it. It's almost the same procedure with this sentence: Update arschema set nextid = x where name = 'HPD:CFG Ticket Num Generator' Alberto 2011/2/3 Alberto Mel. alberto.rem...@gmail.com Hi all, anybody knows how to reset the incident number in ITSM 7.6.03

Re: Flashboards: Order by date in Developer Studio

fields you want in the results list so you can see the dates there, too). I would think the entries would be sorted chronologically by default, anyway. David On 1/21/2011 5:43 AM, Alberto Mel. wrote: ** Hi all!, I'm trying to order Flashboards in Developer Studio by date range, but I

Flashboards: Order by date in Developer Studio

Hi all!, I'm trying to order Flashboards in Developer Studio by date range, but I can't find the columns with this value (in forms, or filters/a.links is it possible) but in Flasboars nothing to do. I'm searching in developer preferences but I can't find something about that. Anybody know how

Question about labels

Hi all!, Anybody knows if the labels of a regular form are stored in any place of the server, or on a particular table (of the Database)?. Thank you very much!. Alberto ___ UNSUBSCRIBE or access ARSlist Archives at

Re: Question about labels

, *in no time at all*, without programming, without staging forms, without merge workflow. http://www.softwaretoolhouse.com/http://www.softwaretoolhouse.com/ -- *From:* Action Request System discussion list(ARSList) [mailto: arsl...@arslist.org] *On Behalf Of *Alberto

Re: Question about labels

Hi Ben, when I told to my collegue your explanatiom, he told me that he need the value of the Incident and Change impact.so, it's in a form (SYS:Menu items). I misunderstood the question of my collegue. But, thank for your help!. Alberto 2010/5/12 Alberto Mel. alberto.rem...@gmail.com Hi

Sending notifications to assigned Groups in HelpDesk (7.5) through filters

Hi all, I have a silly question but i'm not sure. I can't check now if I want to send a notification to an assigned Group with a filter (Notify) in the To field I can write the name of the group. Is this ok or I may write perhaps the group id (of the group table, not support group table) or

Re: Order in SRM. Is it possible to stablish an order in the requests?

Thanks Mahesh On Mon, Jan 18, 2010 at 3:52 AM, Alberto Mel. alberto.rem...@gmail.comwrote: ** Hi all! and happy new year to all!. Anybode knows the way to order the service requests alphabetically?. Thank yo very much in advance!. Alberto _Platinum Sponsor: rmisoluti...@verizon.net

Order in SRM. Is it possible to stablish an order in the requests?

Hi all! and happy new year to all!. Anybode knows the way to order the service requests alphabetically?. Thank yo very much in advance!. Alberto ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum

Changing language in some SRM fields

Hi all, I want to change some fields (buttons, character fields etc) in SRM, specifically in the form SRS: Servicerequestconsole, those under the requests that were made for me, such as the button Show related services, etc.. I can chage many fields from Remedy administrator (or developer studio)

Error creating Service Requests (mapped with Incident Templates)

Hi all!, We have all the ITSM Suite 7.5 and we have installed SRM 2.2 patch 3 with the last integration patch too. When we create an AOT with an incident Template, then the proccess and the Service Request with mapped questions, we try to open the service request from the service request

Error synchronizing status between Service Requests and Incidents

Hi all!, Anybody knows if is there a bug between the status of SRM and Helpdesk. I mean, when we update Incident status, sometimes, the status of the request related to that incident does'n change. I'm looking forward in BMC site, but I can't find something. Thank you very much.

Re: Attachments between Work Orders and Service Requests.

list(ARSList) [mailto: arsl...@arslist.org] On Behalf Of Alberto Mel. Sent: Tuesday, June 16, 2009 9:31 AM To: arslist@ARSLIST.ORG Subject: Re: Attachments between Work Orders and Service Requests. --001485f1db5e64afc5046c79b45c Content-Type: text/plain; charset=ISO-8859-1 Content-Transfer

Attachments between Work Orders and Service Requests.

Hi all! I have a problem with SRM.2.2. I have installed ITSM 7.1 (Patch 6) with SRM 2.2 (Patch 3). When I create a service Request from the Requester Console, with an attachment field, it creates a work order that I've defined but if I create a Service Request with one attachment, I can't see

Re: Attachments between Work Orders and Service Requests.

they could offer a pointer to the SR attachment from the back office entry Work Info, but it's just as easy to click the 'View Service Request' link instead. - Don -Original Message- From: Action Request System discussion list(ARSList) [mailto: arsl...@arslist.org] On Behalf Of Alberto Mel

SW00244987 (About Email Engine)

Hi all, sometimes, we have some problems in our remedy AR Server and sometimes, the Arsystem Server service but the armonitor service starts it again. The problem is that our email engine service becomes like zonbie, I mean, It seems to be up, but the email engine doesnt send emails through

Problems with Remedy Migrator.

Hi all!, I'm installed the remedy Migrator 7.1 but I don't know why I'm unable to connect with our Remedy Server. When I try to connect, I have this message: No servers for this account, but I can connect with the User and Administrator clients. Anyone knows why?. Thank you very much!.

Re: Problems with Remedy Migrator.

] - Original Message - From: Alberto Mel. [EMAIL PROTECTED] Date: Friday, November 28, 2008 6:30 am Subject: Problems with Remedy Migrator. To: arslist@ARSLIST.ORG Hi all!, I'm installed the remedy Migrator 7.1 but I don't know why I'm unable to connect with our Remedy Server. When I

Re: Where are stored the Remedy Objects in the Database?

question, in the default scenario, the Remedy objects are all stored in the ARAdmin schema.. Cheers Joe -Original Message- *From:* Action Request System discussion list(ARSList) [mailto: [EMAIL PROTECTED] Behalf Of *Alberto Mel. *Sent:* Friday, November 21, 2008 12:34 PM *To:* arslist

Where are stored the Remedy Objects in the Database?

Hi all!, A question about the Remedys Database, in an Oracle 10g over Linux (Novell Suse), anybody knows where the objects (tables, tablespaces, etc) are stored in the Database? Is there any object in the Sys schema?, in this case what's the name of this objects? Thanks in advance! Alberto

The Host ID is blank after changing mac

Hi all!... we have a developer environment in a VMWARE server under Linux Suse (Novell) and after moving the machine, the mac of the new machine is not the same as the old machine. Of course, the licenses now are not valid, but the problem is that the Host id Field in the Add Remove Licenses Form

Re: The Host ID is blank after changing mac

] Is there a network iface on the linux machine? Does it have a mac defined? Run strace on arserverd when you open the license dialog where it should return the hostid and look for the gethostid sys call. Axton On Thu, Nov 6, 2008 at 2:55 PM, Alberto Mel. [EMAIL PROTECTED] wrote: ** Hi