I second on that Joe. The only way to successfully update Company or Site info
in ITSM 7.6.04 is with the Data Management tool which has the Data Wizard
mentioned by Mr. Miller. It will modify whatever company names you want to
change in all the ITSM forms and the Atrium CMDB where
This is usually a permission issue as indicated by the error. If the user does
not have the Infrastructure Change Manager functional role, they are not
allowed to move the change into Scheduled for Approval. Usually, you just
have the person in their group that does have that functional role
Attachment pools as well as their associated attachment fields (that can
contain future attached files) have permissions just like any other field type.
You can give view or change permissions to any group. The default I believe
is Public/Change but you can change that to whatever you want
Hi Ankita,
If you can avoid using an OOTB field, that is best practice. Sometimes it
doesn't make sense to build a new field when an OOTB field can handle the job.
The biggest thing is to not modify existing workflow if you are in a pre-7.6.04
environment. If new workflow will conflict or
One of the things about Oracle with 3999 varchar is that you have to make sure
it is resolving as BYTES rather than CHAR. The type of behavior you are
describing can happen when the distinction is not made in Oracle by your DBA.
There may be other issues like the field length in the staging
Most environments, including multi-tenant environments, use Active Directory or
an outside data source (Peoplesoft, Oracle Apps, etc.) to manage People entries
and hence access. If that is the case with your environment, I strongly
suggest that you reconcile against the outside data on a
I will say, BMC Salespeople are killing their own business. They are notorious
for telling clients no customizations to
1) Mitigate the lack of training to developers making changes in earlier
versions that do not know how to maintain the integrity of out-of-the-box
workflow. This
a handful of
seasoned contractors). So there's more than enough pie for everyone to eat.
The salespeople need to stop setting you all up for a market you are not able
to fully support. We are all in this together.
On , Ars Lister kp_ars...@yahoo.com wrote:
I will say, BMC Salespeople
Just going by experience...
There are a lot of vendors that are trying to capitalize on the rates of Remedy
gurus. They tell the clients they can't find anyone but there's no
transparency between what the clients are willing to pay and what the vendors
are offering. So for a rough example,
The truth is, for a regular salaried employee, the salary is OK and the rates
translate into salary. Contractors typically do not get holidays, sick days,
vacation days, or personal days. If it's a W-2 contract rate, they MAY get
access to the medical aspect of the benefit plans but are
Diane,
If you used the Migrator tool and if your latest migrating script (or def
file) includes the Help Desk Form, you can pit the script against the
appropriate server (hopefully not production), do a difference report (should
only contain that missing tab and fields), and then migrate over
Hi John,
Though I have not encountered this problem, I have found that the DB
names for the forms are not always the same between the versions despite the
display names. You may want to check if there is a difference in
spacing/underscore/etc. on the backend for the particular form/object to
BMC Remedy ITSM 7.6 OOTB offers an audit form that can be configured to track
every data change on any field or set of fields you want on any of the OOTB
forms.
From: Philip, Saji L sphi...@houstonisd.org
To: arslist@ARSLIST.ORG
Sent: Wed, February 9, 2011
Are the missing fields controlled by workflow on the User Tool (i.e. are they
hidden and workflow unhides them upon opening of the form under certain
conditions?).
Also, what is the version of Midtier you're running?
From: Joran, Peter CTR WHS/ITMD/ACI Group
Hi Marcelo,
Last summer, BMC Remedy was supposed to release version 8 which would have been
a new release. However, they decided to change their numbering conventions and
released what would have been version 8 as 7.6.03 instead. I was on a webinar
with them regarding the new release and
, Inc.
From:Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG]
On Behalf Of Ars Lister
Sent: Thursday, February 03, 2011 09:00 AM
To: arslist@ARSLIST.ORG
Subject: Re: version question
**
Hi Marcelo,
Last summer, BMC Remedy was supposed to release version 8 which would
This is just a test. Have not received postings since 1/18 and am testing to
see if I see this one. Please ignore.
___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
attend wwrug11 www.wwrug.com ARSList:
Tristan,
Your best bet would be to see if your DBA can rollback your test environment to
before you did the import. Once they do that, do an export of ALL data that
sits on any form that you are going to import. The DBA can also do a snapshot
of the app from their end, but depending on what
Hi Sandy,
Everything that was said is valid. I just wanted to add something that was yet
to be mentioned.
As a contractor, I have had several large clients that have embarked on this
mission. The majority of them that do so are attempting to align themselves to
ITIL V3 as Remedy ITSM is
Hi Sandra,
Ran into this exact same problem a few months ago. In the midst of trying not
to go crazy, did just about everything you did including shutting down the
server. After a series of trying this or that (and hopefully you haven't tried
this already so that it has a chance to work for
**
Hi All,Has any of you seen the below (extensive) error when invoking a webservice that is being consumed?The AR error: ARERR [9130] An exception occurred from the WebService class : ; nested exception is:java.net.UnknownHostException: ncsusratpzps1The unix error:
re and try to findexactly what is or is not leaving the ARS server too.HTH.--Carey Matthew BlackRemedy Skilled Professional (RSP)ARS = Action Request System(Remedy)Solution = People + Process + ToolsFast, Accurate, Cheap Pick two.Never ascribe to malice, that which can be explained by incompetence.On 4/
22 matches
Mail list logo
