Re: Import

Hi, are you specifying the correct password? This is something I see quite often, the system allows you to continue and does not throw an error (apart from in the logs). Cheers Carl http://www.missingpiecessoftware.com/ From: Action Request System discussion list(ARSList)

Re: Finding: Incident Business-Time Duration, minus Pending Status time

Hi, pretty sure that the original question was a way to find out the duration of an Incident without the time spent in pending (not track the time it spent in Pending). As mentioned by Andrew, the SLM module can handle this with the Start/Stop/Exclude parameters. There is nothing OOB that can

Re: Exchange compatibility with Email engine 7.5

Hi, take a look at the following thread, it may come in useful: https://communities.bmc.com/communities/thread/67212 Cheers Carl http://www.missingpiecessoftware.com/ ___ UNSUBSCRIBE or access ARSlist

Re: Write Access Permissions Error Submitting SRM On Behalf Of

Hi, to follow up what Yogini has mentioned, I have seen a number of issues with SRM (over the versions) when attempting to close consoles, using On Behalf of, etc where the system attempted to update the SRM preferences (surrounding counts, etc) due to the records in the preference forms having

Re: Question

Hi, yes, you can have the same names. The combination of Company, Organisation and Support Group provide the uniqueness. Cheers Carl http://www.missingpiecessoftware.com/ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Koyb P. Liabt

Re: Need a tool to report on ITSM app license usage

Hi Cathy, my tool has been specifically designed for 7.6.04 and server groups. http://www.missingpiecessoftware.com/component/content/article?id=68 You can download a trial version (limited to 20 users) to see if it meets your requirements. Feel free to contact me on any outstanding questions.

Re: Strange License issue in 7.6.4

Hi, this is actually how the new 7.6.04 version makes use of not having to use the sticky bit in the load balancer. What I have found actually happens is that a user is logged into a primary server and a license record created (master), then they also logged into the remaining servers with

Re: OT: ARSLIST Signal-to-noise ratio

Hi, wasn't going to jump in here, but as it has been mentioned a couple of times I feel I needed to say something (as a user of both). 1.- ARSlist is the best Remedy resource at this time. 2. the difference between ARSlist and Developer network is not about technologies, but people.

Re: how to create Incident using incoming mail

Hi, I have an integration available, you can view the specifics here: http://www.missingpiecessoftware.com/products/ar-email-to-itsm-integration It covers all the ITSM based modules for updates, and not just limited to Incident Management. You can create Incident requests based on Templates

Re: 7.6.04 SRM re trigger (stuck in submitted status)

Hi, yes, you can go into the SRM:RequestInterface form and change the Status - this should re-trigger the workflow that occurs on the SRM:Request form. This is also useful if the ITSMUtil plug-in has failed, and requests are stuck in Awaiting Approval - you can move them forward from this

Re: Configuring companies and multi-tenancy

Hi Tauf, although this is true, a Global SRD cannot have a template, you can configure the base SRD form to display by updating field 112 to the Group ID's for the required Companies or make it Public so that all users can see. This way you can create a normal Template based SRD and expose it

Re: Introducing BMC Remedy Health Advisor utility

Hi, looks like a re-write of the old Touring SMI E-Client (monitoring solution) that they had. The main concern for this solution was that the console was also in ARS, and if the server is down there is no monitoring and way of seeing what happened until the server is up :) Cheers Carl

Re: [EXTERNAL] DDE Commands

Hi, to follow on from this, many years ago Excel (Business Intelligence) and Word were very powerful ways to produce reports without the license needed for Crystal. Excel is great for this as you can use Macro's and VB Scripting to format reports and execute these via DDE. Here is an old

Re: Complete Task through web Service

Hi, unfortunately the TMS:TaskInterface although aptly named, it does not perform the functions of what the name suggests. It is like BMC totally forgot to actually add workflow (and in some versions this is true), and it is used only as a lookup. Therefore if you want it to actually perform

Congrats to Misi

Hi, I would just like to congratulate Misi on the birth of his daughter, he informs me mother and daughter are doing well. She arrived on Friday and was 3.7 kilos and 49 cm. Cheers Carl http://www.missingpiecessoftware.com/

Re: SRM Data Visualization Module

Hi, unfortunately the main part is defined in the compiled jar file. You do have some control over the HTML Definitions with respect to what is displayed and can play with these somewhat. Cheers Carl http://www.missingpiecessoftware.com/ From: Action Request System discussion

Re: SRM Instructions by Question

Hi, you mention SRM 7.7, but are you meaning can it be done in the current versions? Currently this can only be achieved by using an AIF to hold the text, alternately you could use the instructions field to do this as it is HTML tag friendly and you can make the instructions look neater than

Re: Non-production environment refresh.

Hi, this is why I made the Remedy Restore tool available on the Developer network or my site - to automate the updates after a DB refresh i.e. alleviate the tedious manual process that take hours to perform. It may miss a couple of things, but pretty much covers most of the references - and it

Re: help reseting application password for Flashboards 7604

Hi, if running from the flashboards directory, you can use the syntax: D:\Program Files\BMC Software\ARSystem\flashboardsjava -classpath .;D:\Program Files\BMC Software\ARSystem\flashboard s\* -DflashInstallPath=D:\program files\BMC Software\ARSystem\flashboards FBDriver This should work

Re: Remedy WEB Question

Hi, yes. Here is a guide for direct URL access using a query: https://communities.bmc.com/communities/message/235618#235618 You can pass values to fields in forms by including the field ID in the URL, as follows: http://mid_tier_server/contextpath/forms/ar_server/form_name?Ffield_id=value

Re: Intermittent Error - Can't connect to the LDAP server (LDAPERR Code 91)

Hi, looks like it is doing a simple bind on port 389 (default) before bind via the secure port. Do you have a duplicate entry in the configuration, or at any stage had a non secure entry in the configuration? Cheers Carl http://www.missingpiecessoftware.com/ From: Action Request

Re: Intermittent Error - Can't connect to the LDAP server (LDAPERR Code 91)

Hi, what records are in the AREA LDAP Configuration form? Also, do you have Authentication Chaining enabled (it appears you do from the settings)? It is recommended to turn this off if you have no need to use it and if you only are using LDAP (AR static users will still authenticate normally)

Re: VM Processors, one or two?

Hi, just to add some information here (for 7.6.x based systems). If you run the DB, ITSM and the Mid Tier all on one machine and allocate less than 4GB of RAM - once the caching has been done then the Server will become practically un-usable due to the AR based processes consuming as much as it

Re: ARERR 8939: Plugin Server not responding

Hi, the plug-in server usually runs on either or 9998 by default. As there are many plug-ins that use the server, you should not update the pluginsvr_config.xml but focus on the Web Services entries in the ar.conf file. You should have something similar to the below in the ar.conf for

Re: Error On Table Field Menu

Hi, is the table set to refresh on open? Could be that the menu field is not loaded when the table refresh occurs causing the error. Somewhere to look at. Cheers Carl http://www.missingpiecessoftware.com/ -Original Message- From: Action Request System discussion list(ARSList)

Re: Looking for a cheap way to run OOB crystal reports in 7.6.4

can see some trying to open incident with it, then say the system is broken. Howard From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Carl Wilson Sent: Friday, July 06, 2012 2:55 PM To: arslist@ARSLIST.ORG Subject: Re: Looking for a cheap way

Re: Need a tool to report on ITSM app license usage

Hi, I have licensing tool available that will provide the ITSM data you need, plus it can do SRM and Knowledge Management (7.6.x) usage and trending. All data is active and stored in ARS so you can do reporting and exporting of the data. You can download a trial (up to 20 users) from my

Re: AR 7604 Task Move to WIP Change CM to Implementation in Progress

Hi, yes, this is default behaviour. Cheers Carl http://www.missingpiecessoftware.com/ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Chuck Sent: 06 July 2012 17:56 To: arslist@ARSLIST.ORG Subject: AR 7604 Task Move to WIP Change

Re: Looking for a cheap way to run OOB crystal reports in 7.6.4

Hi, you can still use the User Tool in 7.6.04 to run the Reports, I do this all the time. It is still provided, but is now end of life. Cheers Carl http://www.missingpiecessoftware.com/ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of

Re: ARERR 8939: Plugin Server not responding

Hi, Web Service errors can be a big pain to troubleshoot as you are finding as they spit out the same error for a number of different issues. I would say start with the basics in checking the setup for the plug-in e.g. Config files, pathing, aliasing, correct dll references, etc. Did you

Re: Completely OT: MS SQL Server 'Compact' 3.5 SP1... How does this differ from the regular SQL server?

Hi, there is a good Wiki article on this: http://en.wikipedia.org/wiki/SQL_Server_Compact MS offer a couple of different flavours of the SQL Server e.g. the above (for mobile and Windows CE) , SQL Server Express (Visual Studio), etc These allow you to use MS SQL without the need for

Re: rrrChive with the CMDB

Hi Danny, have you tried on the Base Element form (same for Base Relationship)? I would think you would have issues with importing to the join. Cheers Carl http://www.missingpiecessoftware.com/ -Original Message- From: Action Request System discussion list(ARSList)

Re: Data Management Client on Windows 7

Hi, there is a couple of levels of security you have to modify in the later versions of Excel, such as Macro security (Excel Options Macro Settings)and Trusted sites (Excel Options Microsoft Office Excel Trust Center Trust Center Settings ...) to get the conversions macros to run

Re: List of ITSM Web Services

Hi, the following document is still valid: BMC Remedy IT Service Management 7.6.03 Integrations Cheers Carl From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Terry Bootsma Sent: 25 June 2012 20:38 To: arslist@ARSLIST.ORG Subject: List of

Re: List of ITSM Web Services

System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Carl Wilson Sent: Monday, June 25, 2012 4:01 PM To: arslist@ARSLIST.ORG Subject: Re: List of ITSM Web Services ** Hi, the following document is still valid: BMC Remedy IT Service Management 7.6.03 Integrations

Re: 7.6.04 SP3 Floating Application License Question

, so hopefully that will count towards my reputation for people who do not currently know me :) Hopefully this clears up your questions. Cheers Carl Wilson ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org

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