Hi,
the plug-in server usually runs on either 9999 or 9998 by default.
As there are many plug-ins that use the server, you should not update the
pluginsvr_config.xml but focus on the Web Services entries in the ar.conf
file.
You should have something similar to the below in the ar.conf for a 7.1/7.5
server version - you need to validate the path and the file names as there
was some issues in the documentation referencing these files if you
configured Web Services manually after the server was installed.
ARF-Java-Class-Path: C:\Program Files\AR System\itsm7rtm\arapi71.jar;
ARF-Java-Class-Path: C:\Program Files\AR System\itsm7rtm\axis.jar;
ARF-Java-Class-Path: C:\Program Files\AR System\itsm7rtm\log4j-1.2.8.jar;
ARF-Java-Class-Path: C:\Program Files\AR System\itsm7rtm\websvc71.jar;
ARF-Java-Class-Path: C:\Program Files\AR System\itsm7rtm\wsdl4j-1.5.1.jar;
ARF-Java-Class-Path: C:\Program Files\AR System\itsm7rtm\xercesImpl.jar;
ARF-Java-Class-Path: C:\Program Files\AR System\itsm7rtm\xmlParserAPIs.jar;
ARF-Java-Class-Path: C:\Program Files\AR
System\itsm7rtm\commons-logging-1.0.4.jar;
ARF-Java-Class-Path: C:\Program Files\AR
System\itsm7rtm\commons-discovery-0.2.jar;
ARF-Java-Class-Path: C:\Program Files\AR System\itsm7rtm\jaxrpc.jar;
ARF-Java-Class-Path: C:\Program Files\AR System\itsm7rtm\saaj.jar;
Plugin: WebService.dll
Plugin: arealdap.dll
Plugin: ardbcldap.dll
Plugin: ardbcconf.dll
Plugin: FlashboardObject.dll
Plugin: ServerAdmin.dll
Plugin: reportplugin.dll
In the later versions of ARS (> 7.6), the additional line you have mentioned
below has been added "Server-Plugin-Alias: ARSYS.ALRT.WEBSERVICE
ARSYS.ALRT.WEBSERVICE {serverName:Port}", but as you are on an earlier
version I don't believe that you need this (to do with interacting with
BAO). The plug-in server also went to java, thus the aliasing required
that was mentioned by Vyom with the 2 entries - these are not required in
the 7.1/7.5 versions so should be removed.
The Web Service plug-in was run by the WebService.dll in the 7.1/7.5
versions, so you need to ensure the paths to the dependency files for the
.dll are correct.
Cheers
Carl
http://www.missingpiecessoftware.com/
From: Action Request System discussion list(ARSList)
[mailto:[email protected]] On Behalf Of Remedy Guy
Sent: 09 July 2012 20:44
To: [email protected]
Subject: Re: ARERR 8939: Plugin Server not responding
** Hi Friends,
Thanks for all those valuble inputs. I guess i am almost near the culprit
now!
Environment:
ARS 7.1 patch 006 OS: Linux
I find that the port numbers vary in the ar.conf file from that in
pluginsvr_config.xml.
ar.conf has 7156
pluginsvr_config.xml has 9999
Also, i dont find the following entry in ar.conf file!
Server-Plugin-Alias: ARSYS.ALRT.WEBSERVICE ARSYS.ALRT.WEBSERVICE
{serverName:Port}
So, my doubt now is : Is specifying the Server plugin alias mandatory in the
ar.conf file. Because i have the entry
Plugin: /opt/remedy/ARSystem/bin/libwebservice.so.
Also, should i change the port number to 7156 in the plugin_config.xml?
The server installation was done years back without me and we dont have any
clear documentation on the order of installation and config details!
Is there any white paper/doc available on the checklist for web service
configuration settings. The one available in Integration with third party
plugins doesnt really help much!
It will be great if you can help me with this!
Thanks a bunch to all of you again!
Regards,
Gifthia
On Fri, Jul 6, 2012 at 9:04 AM, ITSM.Support <[email protected]>
wrote:
**
Hi,
You can check below things:
-Verify from task-manager if arplugin.exe is running, if not restart ARPort
mapper service.
-If port mapper is not configured for assigning the port check if same port
is being used by some another application
-You may also check if the below entries for web service plug-ins are in
ar.conf (ar.cfg) file. (arserver and port number must be same for each
plugin)
. Server-Plugin-Alias: ARSYS.ALRT.WEBSERVICE ARSYS.ALRT.WEBSERVICE
<ARServer>:<Port No>
. Server-Plugin-Alias: ARSYS.ARF.WEBSERVICE ARSYS.ARF.WEBSERVICE
<ARServer>:<Port No>
-Also there may be issue with pluginsvr_config.xml file. Check if above
plug-ins are registered in pluginsvr_config.xml file with same port number
which is configured in ar.conf file.
-Check the libraries/jars are available in specified directory.
-User should try with increasing 'Filter API RPC Time out' value and again
check with the issue.
--
Regards,
ITSM Support
Vyom Labs Pvt. Ltd.
BSM Solutions & Services || ITIL Consulting & Training
Email: [email protected] || Web Site: www.vyomlabs.com Follow Vyom Labs
http://twitter.com/#!/vyomlabs || http://www.linkedin.com/company/vyom-labs
From: Action Request System discussion list(ARSList)
[mailto:[email protected]] On Behalf Of Remedy Guy
Sent: Friday, July 06, 2012 1:18 AM
To: [email protected]
Subject: ARERR 8939: Plugin Server not responding
** Hi Friends,
I have created a prototype web service in ARS 7.1 patch 004. I am trying to
consume the same from the same server using Filter Set fields.
But, all i receive is "ARERR [8939] The AR System Plug-In server is not
responding. Cannot connect to the system at this time. Contact your AR
System Administrator for assistance."
I consumed the same Web Service using SOAPUI client and it works fine. I am
able to receive the response in the UI client.
The error happens only when consumed from Remedy.
Am i missing out anything? Where should i start to debug. I could not find
out anything in the Plug-in log.
Your help will be of great help to me.
Thanks,
Gifthia
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