Hi, Web Service errors can be a big pain to troubleshoot as you are finding as they spit out the same error for a number of different issues.
I would say start with the basics in checking the setup for the plug-in e.g. Config files, pathing, aliasing, correct dll references, etc. Did you install the Web Service plug-in with the Server install, or have you configured it after the install? Have you tried another basic Web Service such as a public WSDL available on the net just to test the plug-in is working and it is not the Web Service you setup in ARS? e.g. http://www.webservicex.net/weatherforecast.asmx?wsdl Cheers Carl http://www.missingpiecessoftware.com/ From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Remedy Guy Sent: 05 July 2012 23:12 To: [email protected] Subject: Re: ARERR 8939: Plugin Server not responding ** Hi Andrew! Thanks for the info. I changed the value to debug in the xml file mentioned! Again ran a test. Now, all i could see in the arjavaplugin.log is " tatic initialize method invoked UserDefined value for sample null Static initialize method invoked UserDefined value for sample Property Value Static initialize method invoked UserDefined value for sample null..." the same stuff repeated throughout! Am i missing out something else? Thanks, Gifthia On Thu, Jul 5, 2012 at 1:28 PM, Goodall, Andrew C <[email protected]> wrote: ** Web service debug log data can be found in the javaplugin.log after you have updated the log4j_pluginsvr.xml level to debug. You have to go to .\BMC Software\ARSystem\pluginsvr\log4j_pluginsvr.xml And change the level to debug <!-- Print only messages of level debug or above in the package com.bmc.arsys --> <logger name="com.bmc.arsys.pluginsvr"> <level value="debug" /> </logger> <logger name="com.bmc.arsys.api"> <level value="debug" /> </logger> <logger name="com.bmc.arsys.utils"> <level value="debug" /> </logger> Regards, Andrew C. Goodall Software Engineer Development Services [email protected] jcpenney 6501 Legacy Drive Plano, TX 75024 jcp.com From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Remedy Guy Sent: Thursday, July 05, 2012 3:01 PM To: [email protected] Subject: Re: ARERR 8939: Plugin Server not responding ** Hi, The Web Service Logging has been enabled as well as the Plug-in log(with ALL). Still, i dont find any entry related to the plug-in error in the WEB SERVICES log nor the PLUG-IN log. Thanks, Gifthia On Thu, Jul 5, 2012 at 12:51 PM, Anish Karkare <[email protected]> wrote: ** Go to BMC Remedy Mid Tier - Configuration Tool -> Log Settings - > Enable Web Service Logging. Also, change the plugin log settings to ALL, if you haven't already. Regards, Anish _____ Date: Thu, 5 Jul 2012 12:47:58 -0700 From: [email protected] Subject: ARERR 8939: Plugin Server not responding To: [email protected] ** Hi Friends, I have created a prototype web service in ARS 7.1 patch 004. I am trying to consume the same from the same server using Filter Set fields. But, all i receive is "ARERR [8939] The AR System Plug-In server is not responding. Cannot connect to the system at this time. Contact your AR System Administrator for assistance." I consumed the same Web Service using SOAPUI client and it works fine. I am able to receive the response in the UI client. The error happens only when consumed from Remedy. Am i missing out anything? Where should i start to debug. I could not find out anything in the Plug-in log. Your help will be of great help to me. Thanks, Gifthia _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ The information transmitted is intended only for the person or entity to which it is addressed and may contain confidential and/or privileged material. If the reader of this message is not the intended recipient, you are hereby notified that your access is unauthorized, and any review, dissemination, distribution or copying of this message including any attachments is strictly prohibited. If you are not the intended recipient, please contact the sender and delete the material from any computer. _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
