Re: BMC going private

You know I really should learn not to check my work emails early on a bank holiday. I nearly fell for that David! I particularly like the last paragraph. Sent from Samsung mobile Easter, David david_eas...@bmc.com wrote: ** I’m sure many of you have seen the news articles on BMC going

Re: Abydos is now BMC

David – is there any news on Analyser? Designer works great for those people that use it in the right way, but Analyser has become almost indispensible. There are things that Analyser does that Dev Studio does not do. Analyser is a great tool – it would be a pity to see it disappear without a

Re: Abydos is now BMC

Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Coleman, Gavin Sent: Tuesday

Re: Howard Richter's is having a kidney Transplant on the April the 17th

Howard - no apologies required. I'm impressed with you keeping up a full time job and dialysis. That must take some work! I've never met you either, but I'll raise a glass (of tea) to you on Monday and wish you and your son the best of luck. Hope everything goes well for you both. Thanks,

Re: Form export and import - renaming

Can you not just select the form and then go to File--Save As? Assuming you're in Developer Studio. Similar functionality exists in the old Admin tool. Thanks, Gavin Coleman Senior Analyst/Programmer Computacenter (UK) Ltd Services Solutions Hatfield Avenue Hatfield, Hertfordshire, AL10 9TW,

Re: Archiving strategy on ITSM 7.6 +

We implemented a data-driven archive functionality for ITSP. This was written by Abydos. This is roughly the strategy we followed: 1. Determine which module to set up the archiving for (we started with Incident Management) 2. Determine which associated forms (WorkLogs,

Re: Overlay and Applications

I’ve got to say that I strongly disagree with this. I can certainly follow John’s script, but following and doing are two entirely different things. I have had very little formal training in “traditional” programming languages – a basic level .NET C# course and an Open University course is

Re: Script Generation

Ah. That makes a bit more sense now! I didn't understand what the point of the script was. Now I know that it's simply the way that Remedy would store the workflow defined by the user in Developer Studio I can totally see the benefits of it. As long as we kept the ease of use of Remedy and the

Mid-Tier Reporting ITSP

Hi List - first of all Marry Christmas to you all! I have an issue with reporting on ITSP Mid-Tier. Our users log into the Mid-Tier, open up the HPD:Help Desk form and run a search. We have limited search results to 1000 records. When their results are returned, they click on the Select All

Re: Mid-Tier Reporting ITSP

...@computacenter.com W: www.computacenter.comhttp://www.computacenter.com From: Coleman, Gavin Sent: 22 December 2011 10:26 To: 'arslist@ARSLIST.ORG' Subject: Mid-Tier Reporting ITSP Hi List - first of all Marry Christmas to you all! I have an issue with reporting on ITSP Mid-Tier. Our users log

Re: Mid-Tier Reporting ITSP

to run? If it is a Crystal Reports report then where is the Crystal Reports server located? Fred -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Coleman, Gavin Sent: Thursday, December 22, 2011 4:26 AM To: arslist

Re: Complimentary Webinar: Maximise Availability of your Business Applications and Databases

PedantryMode Complimentary? What you mean that you browse to the webinar and get a message saying Wow! You're looking good today! What a great browser. You're smooth... Or do you mean complementary? I.e. It's free. /PedantryMode ;-) Gavin Coleman Senior Analyst/Programmer Computacenter (UK)

Crystal Reports for ITSP

Hi List - I'm trying to find the Report definition for the following report on our ITSP server. This report does not exist on our Report form and I'm hoping that somebody out there could send me the .rpt file. The Report Set Name is ASS-ALL-REP-ASSIGNEE Please feel free to send to me off list.

User form Group List behaving strangely...

Hi List - we have an interesting issue with the form CTM:LoadPeople. We are trying to load a person into the CTM:People form and User form. We are applying a template. I can see that the workflow does the following: Filter:CTM:DPP:BuildPGGroupList_G calls a guide

LIKE Query

Hi List - we've got an interesting problem here. What is the difference between the following: LIKE Company + % LIKE Company% I would have assumed nothing, but one of these works and one doesn't. Is there anybody that can explain the difference? I've run across this before, but never really

API Call - impersonate user.

Hi List - can anyone explain what the impersonate user API call does? I know that it impersonates a user, but is it the equivalent (permissions etc) of logging in as that user? I.e. If an Admin user impersonates a Non-Admin user, does this mean that the impersonation has Non-Admin permissions?

SOLVED - API Call - impersonate user.

it says 'admin user impersonating regular user'...or something along those lines...it's a nice feature. From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Coleman, Gavin Sent: Wednesday, October 06, 2010 4:01 AM To: arslist@ARSLIST.ORG Subject: API Call

Re: Cheap Inexpensive preferably free SAP/Remedy Integration - Does it exist?

Hi Ibrahim - we're currently in a development phase of integrating Remedy 7.5 ITSM 7.5 with a SAP system. We are using the excellent XML Gateway to achieve this (http://www.javasystemsolutions.com/jss/xmlgateway). This is obviously not free, but it does have a lot of excellent functionality

Re: Cheap Inexpensive preferably free SAP/Remedy Integration - Does it exist?

from the XML schema. So, if you want a different XML structure, use a different XML schema. -- Jarl 2010/8/16 Coleman, Gavin gavin.cole...@computacenter.com: ** Hi Ibrahim - we're currently in a development phase of integrating Remedy 7.5 ITSM 7.5 with a SAP system. We are using the excellent

Re: Froms- Feild details

Pavan - have a look at the following database tables: Arschema - holds form information Field - holds field information You should be able to figure out the relationship between the two. Gavin Coleman Senior Analyst/Programmer Computacenter (UK) Ltd Services Solutions Hatfield Avenue Hatfield,

Re: Field missing from CTM:People Audit

Eli - we're running on ITSM 7.5 and I've got the exact same Active Link on my system. It also appears that this field ID does not exist on the CTM:People Audit form. My guess is that they changed the field ID of the relevant field but forgot to update the Active Link. Not certain that this

Re: Consuming Web service.

Hi Arnab - the WSDL file needs to be accessible from the server. Best way to tell is to Remote onto the server, open up Internet Explorer and browse to the WSDL location. If you can't then that is your issue. I've normally found this to be an issue with firewalls etc. Thanks, Gavin Coleman

Re: atrium SSO

No, No, No! The support I have received from Java System Solutions has been nothing short of fantastic. Admittedly we're not using SSO, but XML Gateway is provided by the same company. Problems are solved quickly and efficiently. New solutions have been coded in a spectacularly short space of

Re: Date/Time Field - Bug Found

Rick - what a fantastic answer! I'm sitting here in the office (it's 8.25am here) and I'm feeling miserable because the weather's beautiful and I'm stuck indoors - your post really did make me laugh out loud! Thanks for cheering me up. Gavin Coleman Senior Analyst/Programmer Computacenter

Declined: Invitation: OT: Enhanced Searching within Remedy (May 20 11:00 AM CDT)

BEGIN:VCALENDAR METHOD:REPLY PRODID:Microsoft Exchange Server 2007 VERSION:2.0 BEGIN:VTIMEZONE TZID:GMT Standard Time BEGIN:STANDARD DTSTART:16010101T02 TZOFFSETFROM:+0100 TZOFFSETTO:+ RRULE:FREQ=YEARLY;INTERVAL=1;BYDAY=-1SU;BYMONTH=10 END:STANDARD BEGIN:DAYLIGHT DTSTART:16010101T01

Re: how to retrieve incidents which are already been archived

Good luck with getting those attachments back. If the attachments were stored in HPD:Attachments or HPD:WorkLog (Depending on ITSM version) and you specifically did not archive these along with the main incidents, then I suspect that OOB workflow will have deleted these entries... Thanks,

Re: how to retrieve incidents which are already been archived

) [mailto:ahmed...@emiratesnbd.com] Sent: 20 April 2010 11:17 To: arslist@ARSLIST.ORG Cc: Coleman, Gavin Subject: RE: how to retrieve incidents which are already been archived Hi Gavin, Version 7.1.00 Patch 007 How to retrieve archived incidents, any document from BMC regarding this please let me

Re: how to retrieve incidents which are already been archived

Archiving in ITSM is a complex operation. The first thing to define is what data do you want to archive? To determine this, you need to speak to your user base (Do they want just Incidents, or Incident Work Logs, or Incident Attachments - what do they expect to happen if you want to archive an

Date/Time Fields

Hi List - I've got a question that I hope is really simple! We have had several users complaining that when they click on the ellipsis (the three dots) on a Date/Time field, the Date/Time dialog box opens up and the time portion is displayed as 00:00:00. Other people have said that when they

Re: (ARERR 1291067)

Amanullah - have you switched on client side logging to determine where the error is occurring? To be honest this should be your first step before contacting the list. If you have switched on logging, then look into the workflow to see why the Vendor Company is not valid. Hope this helps,

Re: Importing Definition Forms

Hi Lisa - I have indeed seen this error. It has occurred several times on our development servers (ARS 6.3 patch 24), but I've never been able to determine the root cause of the problem. My only solution is to restart the Remedy application. This seems to clear the error and you are then able

Oracle / ARS thread linking

Hi List - we've been having a few problems with our Remedy systems and I could do with some advice. We have recently experienced a massive slowdown on two consecutive days of our production system. We have tied this to a database problem. There has been an Oracle process that has been taking up

Re: Is there something akin to an eval function

Hi Lyle - just thinking outside the box here. You could always create a new database table (external to AR System). Create a view form of this table. Then on this form, you can store all your records here. That would prevent your $Value$ being converted into 1234 for instance. So this is the

Re: Email Engine and load

Hi Anne - yesterday, we sent approximately 27400 emails and have 109 Mailboxes. The Email Engine seems to cope pretty well. I've occasionally had to restart it when it hangs, but this is pretty rare. Saying that, we use ITSP v4, and have some pretty clever APIs to take the place of the OOB

Re: fields orderer in emails notifications

There you go. Got another 0 back Gavin Coleman Senior Analyst/Programmer Computacenter (UK) Ltd Services Solutions Hatfield Avenue Hatfield, Hertfordshire, AL10 9TW, United Kingdom T: +44 (0) 1707 631662 E: gavin.cole...@computacenter.com W: www.computacenter.com -Original Message-

Number of Fields on HPD:Help Desk

Hi List - I'm wondering if anyone can help me with a problem we're having. We're in the process of customising ITSM 7.5 for use across the whole of our company. We are a managed service company providing support for many customers. This will result in significant numbers of Incidents being

Re: Updating Permission Groups in ITSM 7.1

: gavin.cole...@computacenter.commailto:gavin.cole...@computacenter.com W: www.computacenter.comhttp://www.computacenter.com From: Abdullah Baytops [mailto:ab...@thedigitalcorp.com] Sent: 24 September 2009 18:53 To: Coleman, Gavin Subject: Updating Permission Groups in ITSM 7.1 Gavin Thanks

Re: Updating Permission Groups for Users in 7.1

Hi Abdul - are you talking about ITSM? If you are, then I did this recently in ITSP. The method should be similar for ITSM. 1. Add the relevant permission group to one user 2. Open up the form CTM:People Permission Groups and search for that user ID 3. Export that

ITSP OffHold Date

Hi Listers - does anyone know why BMC removed the Off Hold Date in ITSM Incident? This was a feature that I believe was OOB in ITSP, and allowed users to specify when a call would come off Pending. An escalation would fire to take these calls off Hold. Has it been replaced by anything in ITSM?

Re: ITSP OffHold Date

find anything like it. I suspect this may have been an enhancement to your application. If you'd like to provide me some more detail on where to find that feature, I can check it against our installation further. Regards, Dennis Ruble Coleman, Gavin gavin.cole...@computacenter.com Sent

Re: ARS 6.3 p20 on SunOS 5.9: memory leak? What patch do you use?

Hi Rabi - I've seen memory jumps on arserverd. We had an issue with (I think) patch 21 on ARS 6.3. We were in the process of moving from Unix to Windows environments. As part of the testing that went with this, we saw memory jumping and staying used. We eventually tied it down to an error in

CI Relationship Viewer

Hi List - Is there anybody out there who is still using ITSP 4.0? I'm trying to get the CI Relationship Viewer working, but seem to be missing some install files. Could somebody please send me the following files if at all possible: 1. DataVisForms.def (Contained in the ..\AR System\AR

ITSP v 4 CI Viewer

Hi List - I'm trying to get the CI Viewer working on ITSP v4. I've installed (I think) the correct files. In the following directory, I have put the following files: Location: C:\Program Files\AR System\Mid-Tier\ci_viewer Files: ci_error.jsp

Re: AW: Want to migrate 60,000 odd records from Dev to UAT env bypassing arimport. Please suggest

How about testing them yourself? I've never used either technique, but now that you have two potential solutions, I suggest that it's up to you to decide which suits you best. At the risk of sounding rude, the ARSList is a mailing list that enables you to ask for advice. It's not a place where

ITSP Issue - People's Support Groups disappearing

Hi List - got a little issue here that's causing us some problems. We have recently had reports of People's Support Groups being removed. As far as we know these are not being removed deliberately, but we are currently unable to pin down how these are being removed. The CTM:Support Group

Re: ITSP Issue - People's Support Groups disappearing

Verizon Wireless BlackBerry From: Coleman, Gavin Date: Tue, 28 Apr 2009 12:35:54 +0100 To: arslist@ARSLIST.ORG Subject: ITSP Issue - People's Support Groups disappearing Hi List - got a little issue here that's causing us some problems. We have recently had

Re: has anyone has or is currently using Abydos with Remedy 7.1

Hi Jorge - We use Abydos Analyser here. Note, I used to work at Abydos, but have been at my present position since October 2007. It's a great product, easy to use easy to understand. We find it a great help in looking behind the scenes at ITSP. I haven't personally used Abydos Designer, but

Re: ITSM naming convention sucks

 am, Coleman, Gavin gavin.cole...@computacenter.com wrote: In my opinion, ITSP followed some best naming conventions. Well considering that as far as know the naming convention is not explained anywhere in the ITSP or ITSM documentation, I can't see how you can believe that. Remedy allows you

Re: ITSM naming convention sucks

If an AL or Filter is part of a guide then I make sure that it is suffixed with _GUIDE. No execution order is needed as this is defined in the Guide itself. Thus I have ALs like CC_NIM:ConsoleView-SelectedGroupsIncident_GUIDE CC_NIM:ConsoleView-SelectedGroupsTask_GUIDE Etc. Gavin Coleman

Re: ITSM naming convention sucks

In my opinion, ITSP followed some best naming conventions. Well considering that as far as know the naming convention is not explained anywhere in the ITSP or ITSM documentation, I can't see how you can believe that. Remedy allows you up to 80 characters to name workflow items, and it seems

Re: ITSM naming convention sucks

@ARSLIST.ORG Subject: Re: ITSM naming convention sucks ** My previous posting has all been taken from ITSP Naming Convention Documentation Ver 2.0.40 Dated July 8, 2002. Thanks Mahesh On Tue, Mar 24, 2009 at 4:56 AM, Coleman, Gavin gavin.cole...@computacenter.commailto:gavin.cole

Re: ITSM naming convention sucks

) [mailto:arsl...@arslist.org] On Behalf Of Coleman, Gavin Sent: Tuesday, March 24, 2009 3:56 AM To: arslist@ARSLIST.ORG Subject: Re: ITSM naming convention sucks ** In my opinion, ITSP followed some best naming conventions. Well considering that as far as know the naming convention is not explained

Configuration Data form

Hi List - we are running ITSP 4 on ARS 6.3. we are looking to move to ITSM 7.1 (possibly 7.5) in the nearish future. We have heavily customised our ITSP application and as a consequence of this have a form that holds configuration data for different customers. If Company A want to change some

Re: OOB Indexes on CTM:Site - SOLVED

Coleman, Gavin gavin.cole...@computacenter.com Sent by: Action Request System discussion list(ARSList) arslist@ARSLIST.ORG 03/05/2009 04:45 AM Please respond to arslist@ARSLIST.ORG To arslist@ARSLIST.ORG cc Subject OOB Indexes on CTM:Site ** Good morning list - can anyone who uses

Group List in User form

Hi Listers - I have searched the archives for an answer to this question, but have had no luck. Currently the Group List field (ID 104) in the User form has a database length of 4000 characters. Does anybody know what effect it could have if we increased this to say 10,000 characters? Or to

Re: Group List in User form

, Hertfordshire, AL10 9TW, United Kingdom T: +44 (0) 1707 631662 E: gavin.cole...@computacenter.com W: www.computacenter.com From: conny.mar...@t-systems.com [mailto:conny.mar...@t-systems.com] Sent: 03 March 2009 11:40 To: Coleman, Gavin Subject: AW: Group List in User form Hi Gavin, if you

ITSP / ITSM 7 Notifications

Hi List - I'm having some issues with the Notifications engine on ITSP. I wonder if anyone has any ideas of how to solve this? Entries are created in the form NTE:SYS-NT Process Control. An Escalation called SYS-NPC-IM1-TriggerGroupNTG runs every minute and processes the entries in this form.

Service Targets on ITSM 7

Hi Listers - I wonder if anyone can help me? We are in the process of moving from ITSP 4 to ITSM 7. As part of this project we are currently doing a gap analysis between the two system. I'm looking at the SLM module and am having some problems. Apologies for the length of post, but I want to

Query about SLM module for ITSM 7

Hello Listers. We are in the process of moving from ITSP 4 to ITSM 7 and are currently in the gap analysis phase. In ITSP, we can configure SLA Events to for example Auto Close Help Desk tickets. I've looked through the documentation for the SLM module (that was fun! It's nice and clear ;-)),

Re: Hours to Resolve - problem with calculation?

Julie - these all look approximately correct to me. Your business hours are 8am to 5pm Monday to Friday. In your second example, the call was opened on 3rd September at 16:51. If we simply count whole business days, then we get the following days: Thursday 4th September = 9 hours

Re: OT: What does BMC stand for?

http://wiki.answers.com/Q/What_is_BMC_stands_for_in_BMC_Software it is the first letter of the three founders names :- BMC Software founders Scott Boulett, John Moores, and Dan Cloer began a contract programming partnership that operated in and around Houston, Texas. By 1980, the company was

Help with Run Process - Deleting files on a server

Hi List - I wonder if anyone can help me? I have a Run Process action running in a Filter that is trying to delete some files on the Windows 2003 server. My syntax for this is: Del $RP API Folder$logs/$z1D_RP_Delete_Logs_Day$/*.log Values for these variables are $RP API Folder$ =

Re: Help with Run Process - Deleting files on a server

, Coleman, Gavin [EMAIL PROTECTED] wrote: ** Hi List - I wonder if anyone can help me? I have a Run Process action running in a Filter that is trying to delete some files on the Windows 2003 server. My syntax for this is: Del $RP API Folder$logs/$z1D_RP_Delete_Logs_Day$/*.log Values

Speed of Data Import

Morning List. I wonder if anyone can give me some advice. We are trying to build a data import facility into Remedy. This will enable users to import .csv files with up to 50,000 records into a staging form. We would like to give the users the ability to validate these records (based on a set

Re: Speed of Data Import

am sure there will be a Windows alternative for our shell script... I can give you some details if it would help. Mark Rushton IBM Global Services Remedy Engineering Development Team Email: [EMAIL PROTECTED] Tel: 01962 822863 Mob: 07930 336843 Coleman, Gavin [EMAIL PROTECTED] Sent by: Action

Re: Export Automation -- Possible ??

I've written a Project Tracking / Workflow export utility. This runs from the Remedy User tool. Users create Projects and then add lists of workflow to these projects. A custom built API then exports all the workflow from the Project. Unfortunately I can't share it with the list as it was