Incoming Mail to modify requests

ARS 6.03 Patch 20 Exchange email MS SQL2000 MS Windows 2003 server ITSM 6.0 What they want is when a requester replies to a Help Desk ticket email, have it go back into remedy's ticket number and update the worklog of ticket. see attached on emails receiving from requesters. Plain text

CMDB 1.1 Patch 002 or Patch 005

I have a situation where the class manager does not work in our environment on two of our servers. We are running ARS 6.3 patch 20, ITSM 6.0, CMDB 1.1 patch 005 on a windows 2003 server with MSSQL2000. We go into Class Manager and add an attribute to a class, the change pending appears but

UPGRADE: Remedy server 7.1 with ITSM 6.0

Has anyone installed/upgraded from Remedy server 6.3 to Remedy server 7.1 with the Remedy ITSM 6.0 applications? We are planning on upgrading just the server side and I wanted to see if anyone has done this and if there are any gotchas involved. Thanks in advance for any information!! :-)

Clarification on DST ending

I just want to make sure I understand this correctly. When DST ends the first weekend in November the clocks get turned back one hour, in the past this would cause escalation between 2-3 am to fire twice is this still the case? The patch back in the spring was only to change the timeframe of

Re: Clarification on DST ending

-Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Dudley, Joelie Sent: Monday, October 01, 2007 12:38 PM To: arslist@ARSLIST.ORG Subject: Clarification

SQL Question

Question for you SQL gurus out there. MS SQL 2000 - what makes database tables get fragmented? Is it normal for this to occur? Any help on this would be greatly appreciated as our Remedy SQL database has hundreds of fragmented table. Thanks, Joelie Dudley Application Developer 555 Walnut

SLA 6.0 - Slow Response

Server Info: Win2003 Server, Remedy 6.3 patch 20, ITSM 6.0(HD, CM, AM), SLA 6.0 Patch 1498, SQL 2000 Okay, I don't know where to look anymore~very frustrated tonight~. Our production server takes hours to create one SLA on off-hours tonight. Here is the better part, I did 15 SLA's

Re: ARS 6.3 Patch 20 Install

** Any permissions you added to any of these forms will also be wiped out...We did the same install and had to re-import the Group, User, Hompage (cause we have our own graphic), and the AR System email messages - added permissions. Hope this helps! -Original Message- From:

Re: Issues since patch #19 or #20 - Uh-Oh

Oh great...and I already ran the installer, and have people testing...we have yet to see any major issues...keeping fingers crossed now that I read these. Hoping! ~jj -Original Message- From: Action Request System discussion list(ARSList)

Patch 20 - Install Issues

Anyone have any issues with installing Patch 20 on Windows 2003, ARS 6.3 Patch 17 with ITSM installed (All apps), MS SQL 2000? First, I cannot find four files to replace: Arfjavascr63.dll, ardlib.dll, Flahboard.dll, upmssql.dll After I replace all the other files which can be found and I try to

Re: Patch 20 - Install Issues

not be found. In my case I discovered that DWMAPI.DLL is missing. Daniel -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Dudley, Joelie Sent: 22 January 2007 15:29 To: arslist@ARSLIST.ORG Subject: Patch 20 - Install Issues

Re: UPDATE: Daylight saving time Technical Bulletin for AR System 6.0.1, 6.03 and 7.0.01

** Another question, cause I seem to be forgetful today...what JDK version should be upgraded/installed for DST? And is this required for just the server/email or only if you have Java API applications??? Sorry if this was answered previously!! Thanks, ~joelie -Original

Re: UPDATE: Daylight saving time Technical Bulletin for AR System 6.0.1, 6.03 and 7.0.01

Sorry, just found the post about JDKyou can disregard this message. Sorry ~joelie -Original Message- From: Dudley, Joelie Sent: Friday, January 19, 2007 10:42 AM To: 'arslist@ARSLIST.ORG' Subject: RE: UPDATE: Daylight saving time Technical Bulletin for AR System 6.0.1, 6.03

Re: UPDATE: Daylight saving time Technical Bulletin for AR System 6.0.1, 6.03 and 7.0.01

Does anyone know if the OS has to be patched before the remedy patch is applied? Thanks! Microsoft Server 2003 MS SQL2000 Remedy ARS 6.3 Patch 17 -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Easter, David Sent:

DSO Server between 6.3 to 7.0

Has anyone done any DSO between a 6.3 server and a 7.0 server? We have DSO set up between several remedy servers all under different development control and one of them is in the process of upgrading to Version 7.0. If anyone has any information to share it would be greatly

Re: Time Change - Processes Running Twice

Wanted to resurrect this since it is time to set the clocks back this weekend to see if any one knows if this issue was ever resolved/fixed with remedy? I am having my server rebooted this weekend just in case so it recalculates the escalations. Thanks, Joelie Dudley -Original

Re: Remedy Support Website

I would have to agree, same thing is happening to me...I haven't worked for my old company in 2 years yet that is showing up as my primary id, and it is saying it is expired...Has anyone seen the new Knowledge base? I had to search for something this morning and am finding it hard to navigate