Re: Is it possible to trigger a BIRT report using an escalation?

2015-03-02 Thread Hardy, Patrick
: Is it possible to trigger a BIRT report using an escalation? ** Hi Take look at the form AR System Publish Report. You can submit into this form, and the result is an attached report. -- J 2015-03-02 14:15 GMT+01:00 Hardy, Patrick patrick.ha...@tyson.commailto:patrick.ha...@tyson.com: ** Happy

Re: Is it possible to trigger a BIRT report using an escalation?

2015-03-02 Thread Hardy, Patrick
the buttons in the top right corner of the report console if I remember correctly. On Mon, Mar 2, 2015 at 6:15 AM, Hardy, Patrick patrick.ha...@tyson.commailto:patrick.ha...@tyson.com wrote: ** Happy Monday! I’m looking to generate a custom BIRT report on specific incidents. Would like the report

Is it possible to trigger a BIRT report using an escalation?

2015-03-02 Thread Hardy, Patrick
Happy Monday! I'm looking to generate a custom BIRT report on specific incidents. Would like the report to run individually for each incident and email the report several times throughout the day. Can a BIRT report be triggered from an escalation? ARS/ITSM: 8.1.00 OS: Windows DB: SQL

Job Posting: NW Arkansas

2009-12-08 Thread Hardy, Patrick
We are looking to add a resource to our team. This is a full time position in NW Arkansas. From the link herehttp://www.tyson.com/Corporate/Careers/SearchJobs.aspx, in the keyword enter10270637, that will pull up the listing. Here is a snippet of the position specific skills. If

Re: Purchase Orders - tax / shipping and handling not appearing in output

2009-08-25 Thread Hardy, Patrick
I'm pretty sure that if you aren't receiving anything physical (all downloaded via the web), these costs are avoided. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Muhlethaler, Laurie Sent: Tuesday, August 25, 2009 2:08

Re: Discussion Topic: ITSM 7.0.3 running on AR 7.5?

2009-07-23 Thread Hardy, Patrick
It's a supported configuration. We are actually in the process of implementing in our development environment and hope to have it completed in production in the next few weeks. Only thing that we've run across so far (just applied patches 79) is that we had modified default form views on

Re: Alternatives to BMC's Data Management tool for ITSM 7?

2008-11-13 Thread Hardy, Patrick
I've used a product from Effective Technologies to load config data. It's free and has seemed to work well for me. http://www.effect-tech.com/products2.html -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Rabi Tripathi

Re: Workflow to delete records from AR System Email Messages

2008-06-11 Thread Hardy, Patrick
We have an escalation that does the same thing (def attached). Here is the command line: Application-Delete-Entry AR System Email Messages $Email ID$ -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Ravi Sent: Wednesday,

Re: Assignment engine errors ....

2008-05-16 Thread Hardy, Patrick
We had a similar issue yesterday actually. It turned out that a new task assignment process had been created with no associated rules. Created a rule and all is well now. Have any new assignment processes been created lately or any modified? From: Action Request System discussion

Re: Extra namespace in xml sent by remedy

2007-10-17 Thread Hardy, Patrick
I am having the exact same issue and same environment, I've got an open ticket with BMC also. If you happen to hear back please share, I'll do the same. From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Atul Vohra Sent: Tuesday, October 16, 2007 5:11

Web Service Output 'ns0:

2007-10-16 Thread Hardy, Patrick
All, I've submitted a ticket with BMC but thought I'd try here also to see if anyone has an idea. ARServer - 7.0.1 P4 OS - Windows 2003 Server DB - SQL2K5 We've got a custom form for integration with an external application (also custom) that is failing since migrating to 7.0.1 The ws

Re: Patch004 - How long should it take?

2007-06-27 Thread Hardy, Patrick
-Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] Behalf Of Hardy, Patrick Sent: Tuesday, June 26, 2007 2:53 PM To: arslist@ARSLIST.ORG Subject: Patch004 - How long should it take

Patch004 - How long should it take?

2007-06-26 Thread Hardy, Patrick
I am attempting to patch to 004. When running the BMC Atrium CMDB 2.0.01upgrade fix, the setup stays on the command prompt window with Loading patch please wait... displayed, the system is not locked up but this has been running for about 4.5 hours. The log files for the patch have not updated

Asset and Change 7 Removal

2007-06-12 Thread Hardy, Patrick
Good morning all! I'm looking for a second opinion... We installed both asset and change in our development environment in anticipation that we would purchase them. At this time that doesn't look like it will be the case and we have already begun to use this environment in preparations to

Re: Asset and Change 7 Removal

2007-06-12 Thread Hardy, Patrick
Thanks all, it looks like I'll go with a reinstall. Thanks again! From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Hardy, Patrick Sent: Tuesday, June 12, 2007 11:42 AM To: arslist@ARSLIST.ORG Subject: Asset and Change 7

Re: OT: Remedy HTML Email and Outlook 2007 - Work-Around

2007-04-20 Thread Hardy, Patrick
I just wanted to share what we encountered, it may be helpful to some. We just recently ran into this problem as we began a pilot deployment of Outlook 2007 to several support teams earlier this week. We use templates for all of our email and the html body would not display. The deployment

How do others handle CTI and Assignment requests?

2007-01-18 Thread Hardy, Patrick
Good morning all! This is more of a process question on how others out there handle these types of requests. Here's a brief description of our environment and how we handle it today. We have a Remedy Group, that consists of myself, 2 Help Desk supervisors and our manager. We have HD as

Re: How do others handle CTI and Assignment requests?

2007-01-18 Thread Hardy, Patrick
. They should be a required part of adding support to a new group and/or application. Rick From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Hardy, Patrick Sent: Thursday, January 18, 2007 6:25 AM To: arslist@ARSLIST.ORG Subject

Changing the alias name on priority field?

2006-12-19 Thread Hardy, Patrick
Good morning all! I've got a question around changing the alias value on HD, and our other custom apps. I just had this added to my Is it possible to have this done before Thursday morning? task list... I'm currently in the process of upgrading our dev environment to 7, this leaves me with a

Re: Changing the alias name on priority field?

2006-12-19 Thread Hardy, Patrick
Thanks to everyone, I appreciate the help! From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Hardy, Patrick Sent: Tuesday, December 19, 2006 11:02 AM To: arslist@ARSLIST.ORG Subject: Changing the alias name on priority

Re: Remedy enhancements/Customizations best ones for the buck?

2006-11-09 Thread Hardy, Patrick
** We have a nice little support search feature that has been added to all of our applications that our users love. Being as we haveseveral applications, 150 distinct support teams, and an enormous CTI structure, finding the correct assignment combination can be daunting. I'm not sure how

Re: Filter qualification based on group membership

2006-11-01 Thread Hardy, Patrick
** You guys are great, thanks! I got it sorted out and all is well, off to go buy some coffee, thanks much! From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Hardy, PatrickSent: Wednesday, November 01, 2006 8:13 AMTo: arslist@ARSLIST.ORGSubject: