Re: Using Business Time 2.0 in customer applications?

Hi Jan, Please take a look at this topic - https://communities.bmc.com/thread/42468 It may be helpful BR, Irina Solarchuk Virus-free. www.avast.com

Re: chat in smart it

com>: > ** > Hi. > > Verify that you have set up the Authentication provider correctly. > > https://docs.bmc.com/docs/display/public/smartIT15/ > Installing+Chat+on+a+remote+server > > 2.C > > //Rune > > > > 2017-05-02 12:56 GMT+02:00 Irina Solarcuka <irin

chat in smart it

Hi, I've a problem with chat in Smart IT. Smart IT and openfire are installed on the same server. I'm able to connect to chat from ITSM 8.1. but not from Smart IT 1.5.01 In Smart IT chat is still disabled. connect.properties file contains: #MyIT server host and port, this is required for

Re: How to "split" Unrestricted Access

the > result of the check in a display-only field. The second sets the value of > all fields to null if the membership check fails. This is very ugly > because of 1) the extra load on the system to process all the On Get > actions and 2) because a query would still know that a

Re: How to "split" Unrestricted Access

t; > Chris > > > > *Chris Jones, *Director > > www.aramea.co > > > > *From:* Action Request System discussion list(ARSList) [mailto: > arslist@ARSLIST.ORG] *On Behalf Of *Irina Solarcuka > *Sent:* 21 April 2017 05:34 > *To:* arslist@ARSLIST.ORG > *Subject:*

How to "split" Unrestricted Access

Hi, I would like to "split" Unrestricted Access in two parts - HR Unrestricted Access and Unrestricted Access for the other incidents. Is it possible? I've created an additional field in CTM:People form called HR Unrestricted Access, an additional Role and group with the same name. I can't use

Smart IT and chat issue

on the requested resource. Origin 'http://liberace:9000' is therefore not allowed access. Any help is appreciated BR, Irina Solarcuka ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have

Re: Message - ITSM ticket is already opened by another user

:00 amol khedkar <amol.khedkar7...@gmail.com>: > which user you want to notify and when? explain in brief so i can give > you advice. > > Regards, > Amol > > On Thu, Feb 2, 2017 at 12:25 PM, Irina Solarcuka <irinase...@gmail.com> > wrote: > > ** > >

Message - ITSM ticket is already opened by another user

Hi, is it possible to notify user when ITSM ticket already has opened by another person? Any advise is appreciated Thanks Irina ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and

Re: spoon configuration

Spoon is installed. Then call the > script within the job as the first step before processing the file. > > > > Hope that helps. > > > > Kind regards, > > > > Khalil > > > > *From:* Action Request System discussion list(ARSList) [mailto:

Re: spoon configuration

Hi Jayesh, Is there any option to configure Spoon client to search files remotely on the Linux server? /Irina 2016-05-11 17:09 GMT+03:00 Jayesh <jhpancha...@gmail.com>: > ** > You must be running Spoon Client. Use Spoon in server itself. > -- > Fro

spoon configuration

Hi, I'm trying to use spoon for import data from csv. My source csv file localized on ars server but spoon is trying to find that on a local C: disk. How should I configure spoon to use the remote instance? BR, Irina

rptdesign report

Hi, I'm facing an issue related to BMS owned report called Open Incident Counts by Assigned Group Assignee. When I select it from the non-executive report list the following error appears: The report selected is invalid. Please see your administrator. (ARERR 42361). Have you got any idea how to

menu in German

Hi, I've got an issue with menu on web like Save, New Search, Advanced Search and so on. For some German users sometimes(not always) it's shown in German. How can I fixed this? BR, Irina ___ UNSUBSCRIBE or access

Re: Cancelling Service Requests

it : 1. Go to SRM :AppInstanceBridge and search the Request by request number. 2. Move the status from submitted to cancelled. Thanks, Ashish Pandey Specialist - ITSM Tools On 03-Sep-2014 11:23 am, Irina Solarcuka irinase...@gmail.com wrote: ** Hi Tauf, I'm trying to move from Submitted

Re: Cancelling Service Requests

Thank you Abdul. Solved. BR, Irina 2014-09-03 12:59 GMT+03:00 Abdul Haque Mohd. Farooque abdulhaqu...@gmail.com: ** Hi Irina, Move it Submitted =Planning and thn cancel from SRM:Request form. Br, On 3 September 2014 10:39, Irina Solarcuka irinase...@gmail.com wrote: ** Hi Ashish

Cancelling Service Requests

Hi, I've tried to perform the subject with Admin permissions but I got the following: You do not have permission to move to the status of Cancelled. Enter a valid Status in the Status field. (ARERR 1291115) Does somebody know what permission I need? BR, Irina Solarcuka

Re: Cancelling Service Requests

to go from pending to in progress, and then cancelled. That is, if you want to follow the workflow rules. If you go straight to cancelled or closed, you will probably get the error. Sent from my iPhone On Sep 2, 2014, at 9:39 AM, Irina Solarcuka irinase...@gmail.com wrote: ** Hi, I've

ITSM Suite 7.5 and Discovery server

Hi, I've got a question about subject's supported configuration. We're going to install AR Server 7.5, BMC Remedy ITSM Suite 7.5.00 and Discovery server on the same virtual Windows Server 2008 R2 64-bit. Is this configuration supported? Best regards, Irina

Re: ITSM Suite 7.5 and Discovery server

resource-wise. ** ** .: Mike T :. ** ** *From:* Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] *On Behalf Of *irina solarcuka *Sent:* Tuesday, February 21, 2012 5:43 AM *To:* arslist@ARSLIST.ORG *Subject:* ITSM Suite 7.5 and Discovery server

ITSM Suite

Hello, I've got the question about BMC ITSM Suite. I would like to know is it possible to store data about virtualized platforms and at the same time about phyzical equipments in CMDB. So that phyzical equipments would related not only between themself but with virtual platforms too. Does CMDB

ITSM Suite licences

. Regards, Irina Solarcuka ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are

Re: ITSM Suite licences

participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. ** ** *From:* Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] *On Behalf Of *irina solarcuka *Sent:* Wednesday

Re: RKM 7.6.04sp1 russian

Hi Dmitry, I don't know anything about ITSM Suite but I've got the question: what way the data has to be shown - as a result list or as a table? BR, Irina 2011/6/29 Dmitry Baryshnikov dmitry.baryshni...@gmail.com Hi all! I've got the fresh install of ITSM Suite 7.6.04sp1, loaded some sample

Re: RKM 7.6.04sp1 russian

.** ** ** ** Thanks Regards Prasanth.P *From:* Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] *On Behalf Of *irina solarcuka *Sent:* Wednesday, June 29, 2011 4:01 PM *To:* arslist@ARSLIST.ORG *Subject:* Re: RKM 7.6.04sp1 russian ** ** ** Hi

Re: Data for Status History by using Microsoft SQL Server Management Studio

Hi, Remedy store the status-history in h tables. Please do the following: 1. Select schemaid from arschema where name='?'; ( means the form's name) 2. Select * from Hx (x= first select result) BR, Irina 2011/6/29 Mr. Tee mrtee...@gmail.com Hi ARS-LIST, Is it possible somehow to get

Remedy 7.5 and utf8

Hi, I've got the question about Remedy (7.5) and Informix (utf8). We are going to migrate the workflow and data from Remedy 7.1 (Informix cp-1257) to Remedy 7.5 (Informix utf8). As far as I know the ARS 7.5 allows to set the Length Unit to Characters (not Bytes). What will happen with data if the

Remedy migration from Remedy 6.3 (cp1257) to 7.1 (utf8)

Hi, Is the Remedy migration from cp1257 to utf8 (both db are Informix) possible without missing of data? What could be the best (easy) way to do it? I've done the the form and workflow migration via BMC Remedy Administrator. The problem is with data migration - the field length is not enough for

ARERR [623] Authentication failed

Hello, I've got the problem with Mid-Tier 7.1 patch 11 configuration on the Windows server. Tomcat is not able to connect to AR Server, getting Authentication Error. I reset the Application Sservice/Midtier Admin passwords from Server Information-Connection Settings and restarted the AR Server

AREA LDAP

Hi, I've got the question about an authentication. I'm going to configurate the Remedy 7.1 server for AREA LDAP using. All users in User form will have the blank password. The users will be prompted for login once only. The question is what happens if the password will be changed within LDAP? Does

Infra and Remedy

Hi, Does anybody have an expirience with Infra. As far as I know it's Remedy alternative system. Could you describe it strong and weaknesses in comparison with Remedy. Regards, Irina ___ UNSUBSCRIBE or access ARSlist

$Run Process$ Application-Business-Time-Add

Hi List, I've got the problem with $Run Process$ Application-Business-Time-Add in ARS 7.5. It calculates the business time in a strange manner. I've tried to set the unit to minutes(3) or days(4) but this process adds business hours instead independently of my settings. What is wrong? The format

Re: $Run Process$ Application-Business-Time-Add

Luck Mark -- *From:* Action Request System discussion list(ARSList) [mailto: arsl...@arslist.org] *On Behalf Of *irina solarcuka *Sent:* Friday, December 11, 2009 10:50 AM *To:* arslist@ARSLIST.ORG *Subject:* $Run Process$ Application-Business-Time-Add

fonts

Dear List, I've the following problem. The php script takes data from an Oracle table and inserts those into Remedy t and h tables on Informix. The data is available in the Remedy form but the national characters are missing. Does anybody know the problem's reason? Regards, Irina

ARS and non-MS Office product

Hi, Does anybody know what to do to have the Remedy ARS working with Firebird , OpenOffice? Irina ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the

Re: ARS and non-MS Office product

I would like to use Firebird as an email client for Remedy email sending Irina 2009/5/7 irina solarcuka irinase...@gmail.com Hi, Does anybody know what to do to have the Remedy ARS working with Firebird , OpenOffice? Irina

Re: ARS and non-MS Office product

, It would help to know what exactly you are hoping to achieve with the integration. That way, people might have other solutions to offer as well. Thanks, Matt R. *From:* Action Request System discussion list(ARSList) [mailto: arsl...@arslist.org] *On Behalf Of *irina solarcuka *Sent