Re: US Remedy Developer

2009-09-15 Thread Marquez Rankin
Matthew, I apologize, my mobile phone lost power. I tried to return your call but got no connection. Please call back at 404-474-3155. -SMR On Tue, Sep 8, 2009 at 10:56 AM, Matthew Sibley matthew.sib...@fusion.co.uk wrote: ** Hi List It's been a while since I posted on this list, I hope

Is there anyway to pass a parameter to SQL Menu?

2009-05-11 Thread Marquez Rankin
The documentation doesnt mention whether this can be done or not. I need to pass the current request number (or instance ID) into this SQL Menu Query so it will return a list based on data within the active request. See the SQL Statement below. I should not have to hard code the Instance ID

Re: Is there anyway to pass a parameter to SQL Menu?

2009-05-11 Thread Marquez Rankin
in. -- *From:* Action Request System discussion list(ARSList) [mailto: arsl...@arslist.org] *On Behalf Of *Marquez Rankin *Sent:* Monday, May 11, 2009 9:27 AM *To:* arslist@ARSLIST.ORG *Subject:* Is there anyway to pass a parameter to SQL Menu? ** The documentation doesnt mention

Re: Is there anyway to pass a parameter to SQL Menu?

2009-05-11 Thread Marquez Rankin
=’$536870923$’ *From:* Action Request System discussion list(ARSList) [mailto: arsl...@arslist.org] *On Behalf Of *Marquez Rankin *Sent:* Monday, May 11, 2009 11:22 AM *To:* arslist@ARSLIST.ORG *Subject:* Re: Is there anyway to pass a parameter to SQL Menu? Yeah we tried that with no success

Re: Prepending information to 'Notes' field on a Task (on Create)

2009-05-11 Thread Marquez Rankin
any takers on this? On Thu, May 7, 2009 at 2:28 PM, Marquez Rankin marquezran...@gmail.comwrote: The 'Notes' information in TMS:Task comes from TMS:TaskTemplateSelection which gets it from TMS:Template. I've been trying to drill back to where this advanced formating for field happens. I

Re: Is there anyway to pass a parameter to SQL Menu?

2009-05-11 Thread Marquez Rankin
and verify that the SQL being passed is correct. -- *From:* Action Request System discussion list(ARSList) [mailto: arsl...@arslist.org] *On Behalf Of *Marquez Rankin *Sent:* Monday, May 11, 2009 10:22 AM *To:* arslist@ARSLIST.ORG *Subject:* Re: Is there anyway

Re: Prepending information to 'Notes' field on a Task (on Create)

2009-05-11 Thread Marquez Rankin
, your best bet would probably be to turn on filter logging and then create a task from a template to see which workflow is involved. Hope that helps a little. Lyle *From:* Action Request System discussion list(ARSList) [mailto: arsl...@arslist.org] *On Behalf Of *Marquez Rankin *Sent

Prepending information to 'Notes' field on a Task (on Create)

2009-05-07 Thread Marquez Rankin
The 'Notes' information in TMS:Task comes from TMS:TaskTemplateSelection which gets it from TMS:Template. I've been trying to drill back to where this advanced formating for field happens. I need to prepend some data before the template 'Note' data. Has anyone done this before, BMC Support told

Setting Change Manager and Change Assignee based on Submitters default Support Group (ITSM7)

2008-07-11 Thread Marquez Rankin
Requirement: For all the Infrastructure Changes assignment of Change Manager and Change Assignee should be based upon Submitters Support Group If a Submitter belongs to more than one Support Group than his default group should be used for assignment,Change Assignee can can be left blank if

Re: Iritive Search on Set Fields

2008-01-09 Thread Marquez Rankin
Matthew Black Remedy Skilled Professional (RSP) ARS = Action Request System(Remedy) Love, then teach Solution = People + Process + Tools Fast, Accurate, Cheap Pick two. On Jan 6, 2008 6:01 PM, Marquez Rankin [EMAIL PROTECTED] wrote: ** I need to create a search which will search

Iritive Search on Set Fields

2008-01-06 Thread Marquez Rankin
I need to create a search which will search for a string (ie. LMNOPQR), then search that minus a character (ie. LMNOPQ) if no records match and so on. I would like to have this OnReturn of the character field. I have experimented with writing direct SQL and/or using a chain of active links with

Re: Migration/Uprage from 5.01.02 to 7.01 (FIXED)

2006-11-16 Thread Marquez Rankin
) [mailto: [EMAIL PROTECTED] *On Behalf Of *Marquez Rankin *Sent:* Wednesday, November 15, 2006 10:17 AM *To:* arslist@ARSLIST.ORG *Subject:* Re: Migration/Uprage from 5.01.02 to 7.01 (cant connect to Remedy with clients) ** Thank you Mr. Strauss, I did try this sequence and recieved the same upgrade

Re: Migration/Uprage from 5.01.02 to 7.01 (cant connect to Remedy with clients)

2006-11-15 Thread Marquez Rankin
** Thank you Mr. Strauss, I did try this sequence and recieved the same upgrade error. But upon viewing the SQL install log, it shows the following Errors regarding T373 which I believe is 'AR System Email Mailbox Configuration'. I have forwarded these results to Remedy Support. Any course of

Migration/Uprage from 5.01.02 to 7.01 (cant connect to Remedy with clients)

2006-11-09 Thread Marquez Rankin
** Current Production System: Windows 2000 Server SP4 / SQL 2000 / ARS 5.01.02 Upgrade Production System: Windows 2003 Server SP1 / SQL 2005 / ARS 7.01.02 Installed ARS 7.01.02 on 'Upgrade System' with defaults.Logged onto 'Upgrade System' Demo account with both User Admin clients.Shutdown ARS

Re: Migration/Uprage from 5.01.02 to 7.01 (cant connect to Remedy with clients)

2006-11-09 Thread Marquez Rankin
** Thanks Tony,I was thinking along the same lines. However, ARS 5.x isn't compatible with SQL 2005 as far as I know. The actual database restore is backwards compatible but will this cause an issue with the SQL Server itself? On 11/9/06, Tony Worthington [EMAIL PROTECTED] wrote: Install ARS 5x on

Re: Migration/Uprage from 5.01.02 to 7.01 (cant connect to Remedy with clients)

2006-11-09 Thread Marquez Rankin
** -[ERROR]: AR System Server Database upgrade error. Changes to the original database may have been commited during this process which would result in the need to recover data from your database backup. Resolve the problem that caused the error (Check the installation logfile and contact

Creating an Email Template to Search Using a Qualification

2006-10-23 Thread Marquez Rankin
** This seems like it could work well for simple reporting requirements.It isdetailed in the Email Engine Guide but I have not had success with this. Has anyone gotten this to work? -SMR __20060125___This posting was submitted with HTML in it___

pop up msg box in 6.3 is too small

2006-09-26 Thread Marquez Rankin
** In many of our custom applications, we have confirmations messages (andother types of notes) pop up in a Message action after a person submits a request for example. In Mid Tier 6.3, the message box is very small.Usually, the text in these messages exceeds the displayed size , so youhave to