**
Are you trying to set field 1 or are you trying to set the Incident ID
field. If it is the Incident ID field it would be possible by adding new
forms and workflow.
-Original Message-
From: Mauricio M. mau.rem...@gmail.com
To: arslist arslist@ARSLIST.ORG
Sent: Thu, Oct 17, 2013
. All of the Active Links will need to have the Company name as
a qualification.
-Original Message-
From: Mauricio M. mau.rem...@gmail.com
To: arslist arslist@ARSLIST.ORG
Sent: Fri, Oct 18, 2013 10:21 am
Subject: Re: Incident ID - Different prefix, linear sequence for each
Company
Hello friends,
Is it possible to have different companies in multi-tenancy in ITSM
7.6/8.x, each one of them having a predetermined prefix for each module and
their own request ID linear sequence?
Company1
Comp1-Inc-0001
Comp1-Inc-0002
Comp1-Inc-0003
Comp2-Inc-0001
Comp2-Inc-0002
Comp2-Inc-0001
Hello ARSList
Can anyone provice feedback if this can work: Remedy AR System / ITSM 8.1
on SUSE Linux 11 and BMC BPPM 9.0 on Red Hat. BRSD component and CMDB
Extensions are not working since IBRSD component is not supported on SUSE
11. Is there anyone with this combination? Does anyone have a
? and put it into your
configuration (server group) --- and load the IBRSD there.. it will work..
-- I am sure this is not what you had in mind, but it is a solution..
Cannot think of any other help for ya..
On Wed, Jun 19, 2013 at 2:08 PM, Mauricio M. mau.rem...@gmail.com wrote:
**
Hello
Hello everyone,
Planning to deploy VM clones to build QA and Dev servers as identical
copies of ITSM 7.6.04 production server, can anyone provide feedback on the
right steps to do that, specially in regards to configuration files,
configuration forms and every place where references to server
Hello,
I wonder if anyone can share any experience or recommendations on how do
you organize your Remedy administration team, specially in large companies,
since I believe there has too be at least two teams, one team focused on
the technical side of Remedy and its related infrastructure, mosty
Hello,
Does anyone have any experience or feedback using Microsoft NLB for load
balancing with AR System 7.6.04?
There are a few old posts about NLB but nothing recent
Thank you in advance,
Mauricio
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looked real close at it
either. I much prefer an independent LB tool.
-Original Message-
From: Action Request System discussion list(ARSList) [mailto:
arslist@ARSLIST.ORG] On Behalf Of Mauricio M.
Sent: Monday, September 10, 2012 11:06 AM
To: arslist@ARSLIST.ORG
Subject: MS Network
) [mailto:
arslist@ARSLIST.ORG] *On Behalf Of *Mauricio M.
*Sent:* Thursday, August 23, 2012 6:22 AM
*To:* arslist@ARSLIST.ORG
*Subject:* Server Information shows Windows 6.1
** **
** Hi everybody
Anyone knows if this is normal? one AR Server is on a virtual machine on
Windows 2008
Hi everybody
Anyone knows if this is normal? one AR Server is on a virtual machine on
Windows 2008 but if you go to Server Information you can read Windows 6.1
which I understand is the former code version for Windows 7
Regards!
Mauricio
at 9:23 PM, Mauricio M.
mau.rem...@gmail.com
wrote:
** Hello All,
I know this is and old age question but it continues to be
relevant
on
how you estimate the appropiate number of floating licenses that
will
be
needed in the near future for a given
Hello All,
I know this is and old age question but it continues to be relevant on how
you estimate the appropiate number of floating licenses that will be needed
in the near future for a given application, but not taking into account any
past behaviour, I mean, suppose that we do not have
no es
necesario.
On Thu, Jun 28, 2012 at 9:23 PM, Mauricio M. mau.rem...@gmail.com wrote:
** Hello All,
I know this is and old age question but it continues to be relevant on
how you estimate the appropiate number of floating licenses that will be
needed in the near future for a given
entregarlo a otra persona y proceda a borrarlo de
inmediato.
P Por favor, no imprima este mensaje ni sus documentos adjuntos si no es
necesario.
On Thu, Jun 28, 2012 at 9:23 PM, Mauricio M. mau.rem...@gmail.com
wrote:
** Hello All,
I know this is and old age question
Hello everyone
Anyone has any feedback or comment in regards to Oracle ASM, is Remedy
compatible with that component?
Thank you,
Mauricio
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attend wwrug12
.
On Thu, Mar 8, 2012 at 17:48, Mauricio M. mau.rem...@gmail.com wrote:
** Hello everyone
Anyone has any feedback or comment in regards to Oracle ASM, is Remedy
compatible with that component?
Thank you,
Mauricio
_attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_
_attend
Hello everyone,
Is there a way to get the type of client that is signing to AR System? I
would like to implement something like this: if the client that is trying
to access AR Server is a custom API program (client is not Mid Tier / AR
User) then the system should not allow the program to sign
Hello people,
One question about License Review option (Manage User License form), if you
attempt to read the current server/application user count, if you have two
or more arservers sharing the user load in a server group through a load
balancer, how would you read and understand the user count?
is similar.
Dave
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Mauricio M.
Sent: Wednesday, January 04, 2012 3:42 PM
To: arslist@ARSLIST.ORG
Subject: Re: Floating License Timeout - myths and facts
Hello everyone,
Just bringing back the old question about how license timeout is
supposed to work
Which is the expected behaviour if user logged in and he had been
granted with floating write license and now he is timed out due to
session inactivity
I mean, if the timeout interval expires,
1)
a search or a function that
acts like a search. This resets the license time out clock.
Dave
-Original Message-
From: Action Request System discussion list(ARSList) [mailto:
arslist@ARSLIST.ORG] On Behalf Of Mauricio M.
Sent: Wednesday, January 04, 2012 2:01 PM
To: arslist
Hello, there is a customer installation where I got a license usage
report, but the numbers do not seem reliable, since peak usage reports
60 AR User Fixed against 20 Incident Management User Fixed, although
there are many factores involved, the usage pattern is very different.
Every fixed ARS
representative for BMC Software,
Inc.
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Mauricio M.
Sent: Thursday, December 29, 2011 9:22 AM
To: arslist@ARSLIST.ORG
Subject: Re: How to get the Users's license? [I]
Hello
Hello All,
By any chance anyone has followed this thread? Any experiences with
Solaris crashing ARServer when adding classes in Atrium 7.6.04
environment?
Kind Regards!
2011/11/28 Mauricio M. mau.rem...@gmail.com:
Hello Everyone,
More details about environment:
It is separated in three
:11 PM, Mauricio M. mau.rem...@gmail.com wrote:
Hello everyone,
Anyone experiencing arserver crashes whenever you try to create a new
class in Atrium CMDB?
Platform is Solaris/Oracle
Thank you and Best Regards,
-Mauricio M
Hello everyone,
Anyone experiencing arserver crashes whenever you try to create a new
class in Atrium CMDB?
Platform is Solaris/Oracle
Thank you and Best Regards,
-Mauricio M.
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too much % of the pipe, increase the size of the
pipe and move it to the same subnet so it doesn't clog as many pipes between
point 1 and point 2
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Mauricio M.
Sent: Wednesday
Hello,
Does anyone can shed some light on how to troubleshoot and give a good
approach to a situation I am facing with a customer?
I am not a network expert, but our customer is reporting way too much
bandwidth consumption between ARServer box and Oracle DB box in a L2L
with 10Mbps. ARSystem is
Hello everyone,
Has anyone managed to manipulate the DVF that contains the main window
and service catalogue funcionality in BMC Remedy SRM? Anyone would be
so gentle to provide some guidance on where to find the java code in
order to hide or disable the ADD TO CART button?
DVF functionality is
Hello everyone,
Does anyone know how to disable ADD TO FAVORITES and ADD TO CART
buttons in BMC Remedy Service Request Management?
Any help or advice would be greatfully appreciated ...
BR,
Mauricio
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it syncs the record´s data between Remedy and MS AD.
Thank you very much for your help.
-Mauricio M.
2008/6/26 Leonard Neely - FOJ [EMAIL PROTECTED]:
You may need to turn on SQL logging, and reproduce the error. The SQL log
should show exactly what statement is being executed upon failure
comment was helpful and
sure any extra help will be very valuable.
Thanks,
Mauricio M.
2008/6/21 Scott Parrish [EMAIL PROTECTED]:
What the error in the CAI Event form is telling you is that data that is
being pushed to a certain field is too large for the field (for instance,
pushing 101
Dear All,
I´d appreciate your help with this odd issue regarding incident
generation from the Requester Console, thanks in advance for your help
as always...
When I push the New Request button, the Incident ID will not be
created and the Incident will not be pushed to Helpdesk form. The ID
gets
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