Re: sample data in ITSM

If you need to understand the flow, sample data can help -Original Message- From: "Kiran Patil" Sent: ‎12/‎09/‎2015 23:56 To: "arslist@ARSLIST.ORG" Subject: Re: sample data in ITSM ** You can ignore sample data. On Sat 12 Sep, 2015

Re: AR System Database Replication

Thanks. It is helpful. Regards, Omega Li -Original Message- From: ddussie ddus...@aol.com Sent: ‎17/‎04/‎2015 02:14 To: arslist@ARSLIST.ORG arslist@ARSLIST.ORG Subject: Re: AR System Database Replication We are on Oracle 11g, looking to go to 12g on AIX. We do dataguard replication

Re: AR System Database Replication

Please share the exact name of the oracle product with version, please. Many thanks, Omega -Original Message- From: Jamie jamie.bo...@transamerica.com Sent: ‎16/‎04/‎2015 22:46 To: arslist@ARSLIST.ORG arslist@ARSLIST.ORG Subject: Re: AR System Database Replication What database are

Re: Naked ARS (was: The ~! for filter names)

Totally agreed that the strength of remedy is the workflow engine. BMC just don't see the value, which is sad. I am searching for an equivalent product for SME. Was thinking the remedyForce was one ... But.. From this group, it is not. Sigh -Original Message- From: Support

ARERR 8998, don't know how to handle

Hi guys, Need your quick help. When I receive this err8998 I.e. cannot modify or create entry in the archive form, what is the quick way to resolve it ? Am I forgot to create the corresponding fields in the archive forms ? Or any better approach to resolve it. I need to fix it asap. Your

Re: ARERR 8998, don't know how to handle

Thank you -Original Message- From: Misi Mladoniczky m...@rrr.se Sent: ‎11/‎02/‎2015 02:31 To: arslist@ARSLIST.ORG arslist@ARSLIST.ORG Subject: Re: ARERR 8998, don't know how to handle Hi, If you are on 6.3, you have no overlays. I did not know that this version had archive forms even...

Re: Need Suggestion

Could not agree more. Remark: I was the lucky guy that got the chance to integrate the telalert and netcool in those days. Cheers, -Original Message- From: Ray Gellenbeck ray.gellenb...@redmangollc.com Sent: ‎22/‎01/‎2015 04:13 To: arslist@ARSLIST.ORG arslist@ARSLIST.ORG Subject:

Re: Need Suggestion

I am in the Telco side. Those equipment will generate some huge amount of alarms. In the old day microMuse, now IBM got a product called netcool can based on the same type of alarm to generate 1 tickets, when the ticket is resolved, it help the counterpart, eg, hp openviiew to clear all those

Re: need some ideas from you how to show incidentsrecordsover4hrinred color.

resource intensive. On Tue, Dec 9, 2014 at 11:13 PM, Omega LiPO omegal...@gmail.com wrote: ** Hi Charlie, Understood the case from you. So, I thought the AL field will work but it doesn't. Long story shorts. I managed to walk a table field and be set a value to selection-field. But it does

Re: need some ideas from you how to show incidentsrecordsover4hrinred color.

2 - JavaScript magic The other options, as explored seem to either not work, or are too resource intensive. On Tue, Dec 9, 2014 at 11:13 PM, Omega LiPO omegal...@gmail.com wrote: ** Hi Charlie, Understood the case from you. So, I thought the AL field will work but it doesn't. Long story

Re: need some ideas from you how to show incidents records over4hrinred color.

, Charlie On Mon, Dec 8, 2014 at 2:40 PM, Omega LiPO omegal...@gmail.com wrote: ** Hi Charlie, How to do the filter-log ? You mean turn on the filter log. I did not get it. Thanks, Omega From: Charlie Lotridge Sent: ‎9/‎12/‎14 5:53 AM To: arslist@ARSLIST.ORG Subject: Re: need some ideas

Re: need some ideas from you how to show incidents recordsover4hrinred color.

). Then refresh the table while running a filter log and you will NOT see any of the filters being run. I think you'll need to consider one of the other solutions. -charlie On Tue, Dec 9, 2014 at 4:16 AM, Omega LiPO omegal...@gmail.com wrote: ** Thanks. I knew the enable/disable filter log

Re: need some ideas from you how to show incidents records over 4hrin red color.

color. ** It is just a filter set to fire on Get Entry of your form. This filter fires each time a record is pulled from the database Fred From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Omega LiPO Sent: Saturday, December 06, 2014 1:38 PM

Re: need some ideas from you how to show incidents records over 4hrinred color.

it myself right now). Hope this helps. -charlie On Mon, Dec 8, 2014 at 1:43 PM, Omega LiPO omegal...@gmail.com wrote: ** I found it out this morning . And try it out. If I open the joined form, I see the color= can set to red or yellow. However, when I open the table field of such fields using

Re: need some ideas from you how to show incidents records over 4 hrin red color.

Thanks Charles, I am the dba . I know what you means go idea to do it at db level, at server side. Thank you for suggestion. // Omega -Original Message- From: Charlie Lotridge lotri...@mcs-sf.com Sent: ‎6/‎12/‎14 12:35 AM To: arslist@ARSLIST.ORG arslist@ARSLIST.ORG Subject: Re: need

Re: need some ideas from you how to show incidents records over 4 hrin red color.

Thank you Jim. I did not think of this idea. Just have done the PHP course. Probably, I need to sort out the mid-tier setup first. But good idea , client side. // Omega -Original Message- From: Jim Bruce jimjbr...@yahoo.ca Sent: ‎6/‎12/‎14 12:23 PM To: arslist@ARSLIST.ORG

Re: need some ideas from you how to show incidents records over 4 hrin red color.

Thanks LJ. I did discuss with my mantle and he also suggests the way as you did. Just that , I am not sure how to create this 'local field ' within the table-field. You mean, I need to create a local-hidden field under the original form, and hence , it becomes the local field in the table

Re: need some ideas from you how to show incidents records over 4 hrin red color.

Hi Fred, Cool. This is what in my original ideas but I don't know this on get filter any quick screen dump about this on Get filter . Haha, I *only* know to use escalation to make the running-hr growth. Which needs to check the selection-color. Probably this is my first choice of testing on

Re: Remedy Test Plan

I like this kind of sharing of these checklists. Thanks for sharing // OmegaLi -Original Message- From: Carin Grobler remedy...@gmail.com Sent: ‎26/‎11/‎14 5:10 AM To: arslist@ARSLIST.ORG arslist@ARSLIST.ORG Subject: Re: Remedy Test Plan ** Testing an upgrade /install 1. Core

Re: No Posts

Try yo make it as white list. I am okay to see all. I have a label for arslist. -Original Message- From: Axton axton.gr...@gmail.com Sent: ‎21/‎11/‎14 2:49 AM To: arslist@ARSLIST.ORG arslist@ARSLIST.ORG Subject: Re: No Posts ** I'm on gmail; It was also in my spam folder. Axton On

Re: OT: What was the first ARS app you built?

Arweb implement of ARS 3.0. And wots = Work order tracking system for telco/oss, I almost forgot . Cheeers, Omega Li -Original Message- From: LJ LongWing lj.longw...@gmail.com Sent: ‎13/‎11/‎14 1:50 AM To: arslist@ARSLIST.ORG arslist@ARSLIST.ORG Subject: Re: OT: What was the first

Re: Looking for a copy of the out of box Incident process flow for ITSM7.6.4

I would love to see it, too. Visio copy, ^^ ! -Original Message- From: Richter, Howard (CEI - Atlanta) howard.rich...@coxinc.com Sent: ‎1/‎11/‎14 3:22 AM To: arslist@ARSLIST.ORG arslist@ARSLIST.ORG Subject: Looking for a copy of the out of box Incident process flow for ITSM7.6.4 **

Re: ARS Remedy to MySQL

How about a view form or something, like a view of the mySQL , I forgot the term. It is good as the read-only info. Cheers, Omega -Original Message- From: LJ LongWing lj.longw...@gmail.com Sent: ‎4/‎11/‎14 10:27 AM To: arslist@ARSLIST.ORG arslist@ARSLIST.ORG Subject: Re: ARS Remedy

Re: BMC:Engage is only 5 weeks away!

So sad that, even a free seminar, I was got rejected so I could jot join the HongKongBMC open day. U all enjoyed the RUG in USA -Original Message- From: Omega LiPO omegal...@gmail.com Sent: ‎16/‎9/‎2014 14:41 To: arslist@ARSLIST.ORG arslist@ARSLIST.ORG Subject: RE: BMC:Engage is only 5

Re: BMC:Engage is only 5 weeks away!

Hong Kong got a BMC day this Friday 2014.09.19. No way to compare with RUG, but at least it is a gathering, and might see some users. Cheers, Omega LiPO -Original Message- From: Ray Gellenbeck raygellenb...@yahoo.com Sent: ‎11/‎9/‎2014 4:46 To: arslist@ARSLIST.ORG arslist@ARSLIST.ORG

Re: Resolved Tickets

. I also locate back the arutilities.com, I used it in 1998/1999. suddenly, I saw back all those names (including yours) here. I am so glad. Thank you all. Omega LiPO -Original Message- From: Rick Westbrock rwestbr...@24hourfit.com Sent: ‎16/‎9/‎2014 0:42 To: arslist@ARSLIST.ORG

Re: Resolved Tickets

What-if re-open a closed ticket insisted by customer as the symbol re-occurred. A bit of from the headline. Any suggested on rollback the status. Or any gotcha? Please be advised, many thanks // Omega LiPO -Original Message- From: Rick Cook remedyr...@gmail.com Sent: ‎11/‎9/‎2014 21

Re: Resolved Tickets

side-effects that might cause. -Rick From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Omega LiPO Sent: Thursday, September 11, 2014 8:02 AM To: arslist@ARSLIST.ORG Subject: Re: Resolved Tickets ** What-if re-open a closed ticket insisted

Re: Resolved Tickets

this arslist for mind-sharing. Any other suggestions are welcome. Thanks, Omega LiPO omegal...@gmail.com -Original Message- From: Joel Sender jdsen...@earthlink.net Sent: ‎12/‎9/‎2014 3:16 To: arslist@ARSLIST.ORG arslist@ARSLIST.ORG Subject: Re: Resolved Tickets ** I agree

Re: diary fields to form a chrological timeline ...

Thanks, I will give it a try. // Omega LiPO -Original Message- From: Misi Mladoniczky m...@rrr.se Sent: ‎11/‎9/‎2014 3:09 To: arslist@ARSLIST.ORG arslist@ARSLIST.ORG Subject: Re: diary fields to form a chrological timeline ... Hi, A very long time ago I made a competent but a little

Enable back the Help button in aruser tool ?

. Remedy ARS 6.3. Many thanks, Omega LiPO ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years

Re: Date Calculation issue

I guess, the us time is mm/dd/yy, and aus time zone is dd/mm/yy. Invalid time goes to the b-day, that what I am guessing. // OmegaLi -Original Message- From: Misi Mladoniczky m...@rrr.se Sent: ‎2/‎9/‎2014 15:17 To: arslist@ARSLIST.ORG arslist@ARSLIST.ORG Subject: Re: Date Calculation