Re: ARS 7.x with CM 5.6

Thanks for the feedback gents. I'm not sure I am sold on upgrading the server from 6.3 to 7.1 at the moment. Although, I get that it makes sense to do an ITSM/ARS upgrade in piecemeal, I think I will wait for 7.1 to stabilize. I am not getting a warm-fuzzy about 7.1 after reading various posts in

Re: ARS 7.x with CM 5.6

We are using ARS v.6.3 (patch 20). The reason why I am asking is that there are plans to upgrade to ITSM 7. The thought is to upgrade the server now to get that out of the way. However, I don't wish to create any additional issues, work, etc. If there is no additional benefit to upgrading 6.3 to

ARS 7.x with CM 5.6

Silly question but is anyone running server version 7.x with older applications, for example Change Management 5.6? Are there any benefits/pratfalls to upgrading the server version and leaving the applications at older versions? I'm trying to make a determination if there is any benefit to

Re: Remedy 6.3 Patch 20 ( DST )

We just patched mid-tier and ran into the same flashboard drill-down issue. Per BMC support, patch 19 actually broke it (see defect SW00256388) and a fix should be in patch 21, which is currently a restricted release. In the meantime there is a simple fix that can be made to the ClientCore.js

Re: upgrade for DST

Janet, Yes you will need to upgrade mid-tier AND ARS from 6.1 to 6.3. Based on feedback I received from BMC, it doesn't sound like, at least to me, that they have actually tested a scenario in where one does not upgrade from 6.1 to 6.3. In the technical bulleting I read, ...could potentially

Re: Ticket Query (part deux)

Thanks everyone for the ideas. It's more work than I expected and have no problem telling the customer No. =) However, when I have time one of these days I plan to test out some of the ideas just for the learning experience. Cheers, Richard

DST and patch 20

I reviewed the technical bulleting as it relates to Remedy ARS 6.1 and DST. I read the following defects: * SW00256859 -Web services do not recognize the new DST schedule. If any date related data that occurs between the old DST window and the new DST window (for example, between

Ticket Query (part deux)

Hello, I posted this question before and it did not elicit any responses. Therefore, I asked BMC support and the response I received was, I am sorry I just dont know of a way you can limit the returned entires. (punctuation and spelling errors left intact). The question was: How would

Print option from attachements

Hello Listers, I posed this question to BMC support and the response was useless (which seems to be par for the course lately). Curerntly, in the Change Management application, when an attachment is opened (from an attachment pool) it is served up as a .jsp but does not offer any option to

BMC Support(less)

** Wonderful, Opened a few tickets with BMC support and getting very canned/scripted responses back that provide little-no-help. Im so glad support has been offshored:/ Anyone else seeing this or is just my bitter self? Richard __20060125___This posting

Re: Remedy Support Site - Fixed?

Title: RE: Remedy Support Site - Fixed? ** Not sure I see what the problem is. Ive used it without incident for the last few days. User error? J Richard From: Mueller, Doug [mailto:[EMAIL PROTECTED] Sent: Thursday, October 19, 2006 8:22 AM Subject: Re: Remedy Support Site

multiple selection from drop-down list

** Im pretty sure I have seen the ability to make multiple selections from a drop-down list by using ctrl-left click. This isnt a feature out-of-the-box so what is entailed in the workflow to do so? Could someone kindly provide details of whats involved? Thanks, Richard

Re: Install of 7.0

Title: RE: Install of 7.0 ** A few things to maybe try/check: 1) When attempting login from the user client, are you using the fully qualified or abbreviated server name in the accounts? Have you tried both? 2) Check the ar_install.log (/usr/tmp/ar_install.log) for install-related

Re: cleaning up queue

** I see lots of responses, but no answers. Mimi, Normally, in incident/problem management, a queue is where a request is placed into for further processing. Wikipedia definition: In providing services in computer science, transport, and operations research a queue is a buffer

Re: Mid-Tier 7 - ARERR [9388]

There is an article from BMC support that references ARERR 9388 (KM-00025800): ARERR 623 and 9388 when logging into Mid-Tier 7.0 as Demo. Categories Installation MidTier P R O B L E M We are receiving ARERR

Re: BMCUserWorld ARS Developers Forum Session?

** I would also be interested in a demo. Notifications and escalations are the current the bane of my existence. Especially since ARS only allows 1 thread for processing escalations. L Richard __20060125___This posting was submitted with HTML in it___

Re: TIP for Remedy developers: Keeping fields 'locked' on your form..

** ** Hold down the shift key as you're about to click on the field. Ok, this makes sense. J Thanks, Richard __20060125___This posting was submitted with HTML in it___

Re: Log Viewer Utility

Title: arslist Digest - 9 Aug 2006 (#2006-316) ** There are two log analysis utilities on Matt Reinfeldts site, PLOG5 and LogAnalysis: http://www.mattreinfeldt.com/site/component/option,com_docman/task,cat_view/gid,19/Itemid,28/ HTH, Richard