Re: Timezone Conversion

2013-06-24 Thread Rick Westbrock
syntax before pushing to the destination form. That is an oversimplification but with some careful planning it should be possible. -Rick ___ Rick Westbrock QMX Support Services From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf

Re: Any clue why this is happening?

2013-06-20 Thread Rick Westbrock
in the Subject line. ___ Rick Westbrock QMX Support Services -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Misi Mladoniczky Sent: Thursday, June 20, 2013 5:50 AM To: arslist@ARSLIST.ORG Subject: Re

Re: AIE 7.6.4 Error

2013-06-19 Thread Rick Cook
Are you in a server group? It sounds like AIE wants to be on the Admin server. Rick On Jun 19, 2013 6:19 AM, Pargeter, Christie :CO IS cparg...@lhs.org wrote: ** Hi All – we went live last night!! (Almost 4 years after going live with ITSM 7.0.3) But I have one issue. I found out that my

Re: Any clue why this is happening?

2013-06-19 Thread Rick Westbrock
line should have instead been Support Request ABCD0001701 - Work History Update Received. -Rick ___ Rick Westbrock QMX Support Services From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Andrew Fremont Sent: Wednesday

Re: Create Date later than $TIMESTAMP$ from filters

2013-06-13 Thread Rick Westbrock
is in a different time zone than the server; the only reason I mention that is we had resolved a totally unrelated issue by switching keywords like that due to the time zone difference. -Rick ___ Rick Westbrock QMX Support Services From: Action Request System discussion list

Re: Create Date later than $TIMESTAMP$ from filters

2013-06-13 Thread Rick Westbrock
Good point, I realized after I sent my reply that the previous problem was using active links and not filters. I will have to check out the total filter count for that form since I hadn't looked at that yet. -Rick ___ Rick Westbrock QMX Support Services -Original

Re: Form Properties in 8.1 Dev Studio

2013-06-12 Thread Rick Cook
Kiran, the documentation should have reflected that change more consistently. It currently does in some places, but not others. Rick On Jun 12, 2013 6:32 AM, Hullule, Kiran kiran_hull...@bmc.com wrote: In 8.1 form properties can be seen Under the 'Definition' Tab at the Bottom Left corner

How much RAM does an AR System thread use?

2013-06-12 Thread Rick Cook
I remember hearing a number some years ago, but it probably has changed since then. Trying to balance hardware availability with resource requirements. Rick ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org

Re: How much RAM does an AR System thread use?

2013-06-12 Thread Rick Cook
I meant how much does each thread allocate, not the entire AR Server. Rick On Jun 12, 2013 9:37 AM, Sanford, Claire claire.sanf...@memorialhermann.org wrote: ** Mine uses between 1 and 1.2 GB My other answer is totally off topic…. I saw this subject line and immediately this came

Re: How much RAM does an AR System thread use?

2013-06-12 Thread Rick Cook
Fwiw, I am on a windows platform. Rick On Jun 12, 2013 12:47 PM, Steve Kallestad st...@tabtonic.com wrote: ** I think you're right Paul, now that you mention it. Forgive me - it really has been a long time. I could have sworn there was a MaxIdleThreads parameter, but I just looked at two

Create Date later than $TIMESTAMP$ from filters

2013-06-12 Thread Rick Westbrock
to investigate the root cause before touching any existing code. -Rick ARS 7.6.04 SP2/Windows/MS-SQL ___ Rick Westbrock QMX Support Services Important: This email is intended for the above named only and may be confidential, proprietary

Re: Create Date later than $TIMESTAMP$ from filters

2013-06-12 Thread Rick Westbrock
that if the difference between fields is only one second that they wouldn't be flagged as problem records in the first place. -Rick ___ Rick Westbrock QMX Support Services From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Joe

Re: Group notification stopped for Incident

2013-06-11 Thread Rick Westbrock
. In this case you would have to make sure that agents are marked unavailable if they are on leave (for example) so that tickets can't be assigned to them by mistake. My thought is that the breakdown in the business process should be resolved on that side rather than by introducing new code. -Rick

Form Properties in 8.1 Dev Studio

2013-06-11 Thread Rick Cook
I was trying to see the indexes on a Form in 8.1 Dev Studio against both a 7.6.04 and 8.1 server, but I can't find where the Form Properties display. Tried everything I can think of. Anyone figure out where they hid it? Rick

Re: 6.3 upgrade options?

2013-06-10 Thread Rick Cook
I am not surprised that you are seeing authentication issues. In 5.0, the API changed. Using a post 5 UT against a 4.x server will have issues. Rick On Jun 10, 2013 6:14 AM, Brittain, Mark mbritt...@navisite.com wrote: ** Hi Dave, ** ** Have you considered leaving 6.3 behind? Trying

Re: Odd 93 timeout behaviour in 8.1.0

2013-06-10 Thread Rick Cook
My first thought was an authentication timeout setting, though adding a thread or two to the plug in server probably wouldn't hurt. Rick On Jun 10, 2013 6:38 AM, patrick zandi remedy...@gmail.com wrote: ** check the performance of plugin's too, I have seen this as well, due to the choke-point

Re: Remedy SSO Login with CaC

2013-06-05 Thread Rick Cook
Dan, one thing you should look into is using the authentication alias feature built into Remedy. Basically, you put the EDIPI in the alias field, and LDAP authenticates against it, which it reads from the CAC. If you put the EDIPI in the Login ID field, you're in for a host of problems. Rick

Re: Open Windows Explorer from a Remedy Form

2013-06-05 Thread Rick Westbrock
attaching all those documents directly to the CHG ticket? -Rick ___ Rick Westbrock QMX Support Services From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Hennigan, Sandra Sent: Wednesday, June 05, 2013 8:26 AM To: arslist

Re: Open Windows Explorer from a Remedy Form

2013-06-05 Thread Rick Westbrock
I thought that explorer.exe was Windows Explorer versus iexplore.exe which is the Internet Explorer browser. Maybe the two are more interchangeable for opening local files (as opposed to pages served up by a web server) than I thought. -Rick ___ Rick Westbrock QMX

Re: huh? financial news for bmc ?

2013-05-24 Thread Rick Cook
You can change the settings to turn off all notifications. Most of us do that. Rick On May 24, 2013 11:35 AM, Joe D'Souza jdso...@shyle.net wrote: I created a facebook account just to check out pictures some of my friends post on there of our get togethers and parties - so I can view them

Re: huh? financial news for bmc ? (crazy idea)

2013-05-23 Thread Rick Cook
He could hold it on the Hawaiian island of Lanai, which he recently purchased. Rick On May 23, 2013 12:16 PM, Howard Richter hbr4...@gmail.com wrote: So if that is correct Oracle could go after Amazon/Microsoft/SAP by writing one check. Larry must be planning a very large party

Re: ARS 8.1 archiving-Both the source form and the archive or audit form...(8994)

2013-05-21 Thread Rick
That did it, thanks! rp On 5/20/2013 11:55 PM, Girish Gupta wrote: Try the following: 1. As per documentation, to enable auditing or archiving for an overlaid form of a deployable application in which base form was not audited or archived, you must first create an overlay of the

ARS 8.1 archiving-Both the source form and the archive or audit form...(8994)

2013-05-20 Thread Rick
Application. (8994)/. I know that I can delete both the overlay and the new archive form, and start from scratch, but that got old really quick (I have several forms set up in this scenario). Any ideas? Thanks, Rick

Re: Midtier over Internet

2013-05-15 Thread Rick Westbrock
for internal versus external DNS. -Rick ___ Rick Westbrock QMX Support Services From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Sandeep Pandey Sent: Wednesday, May 15, 2013 8:06 AM To: arslist@ARSLIST.ORG Subject: Re

Re: Converting date formats in set fields action

2013-05-13 Thread Rick Westbrock
zTmpWhenDiscoveredDate (936880920) = 2000 Today I should be able to insert some message actions to pause the workflow so that I can hopefully figure out if that run process Application-Copy-Field-Value is where the data change happens. -Rick ___ Rick Westbrock

Re: Accounting for timezone differences in notification filters

2013-05-13 Thread Rick Westbrock
in the notification instead of relying on training from you. -Rick ___ Rick Westbrock QMX Support Services From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Longwing, Lj Sent: Monday, May 13, 2013 9:18 AM

Re: Converting date formats in set fields action

2013-05-13 Thread Rick Westbrock
that would change the value to a single hyphen: RIGHT($zTmpDiscoveredDate$, 5) + - + LEFT($zTmpDiscoveredDate$, 4) Thanks, Rick ___ Rick Westbrock QMX Support Services -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist

Converting date formats in set fields action

2013-05-10 Thread Rick Westbrock
: Set Fields ACTL DiscoveredDate (536871196) = Wednesday, December 31, 1969 16:33:20 PM ___ Rick Westbrock QMX Support Services ___ UNSUBSCRIBE or access ARSlist Archives

Re: Converting date formats in set fields action

2013-05-10 Thread Rick Cook
format? Rick On May 10, 2013 10:35 AM, Brittain, Mark mbritt...@navisite.com wrote: Hi Rick, For a Friday this might work. Since the format is always the same maybe you can probably do a series of substring set fields in a filter to put in a temp date (character) field and then move to your

Re: Converting date formats in set fields action

2013-05-10 Thread Rick Westbrock
(536871196) = Wednesday, December 31, 1969 16:33:31 PM ___ Rick Westbrock Support to SPAWAR - IT Service Management Project, Code 54520 QMX Support Services Office (619) 524-2303 From: Action Request System discussion list(ARSList

Re: Converting date formats in set fields action

2013-05-10 Thread Rick Westbrock
of this is that in the XML file each incoming ticket can have zero to many work info entries; any work info entries go in a different regular form (just to make for a more complex process). -Rick ___ Rick Westbrock QMX Support Services From: Action Request System discussion

Re: OOTB Functionality question.

2013-05-09 Thread Rick Cook
No, it doesn't, and shouldn't. The initial OpCats are symptomatic, the Resolution Cats are root cause. Rick On May 9, 2013 4:49 AM, Sachin Verma sachin.ve...@accenture.com wrote: ** Hi Team, ** ** Does anyone has the info if the functionality exists OOTB in RoD to copy the Opt

Re: BMC Communities Discussion regarding maintaining our environment details on Support Central

2013-05-09 Thread Rick Westbrock
rather than muck up the discussion over at Communities. I too have been a victim of being asked for logs more than once and then figuring it out on my own or via the List before Support ever got back to me with anything. -Rick ___ Rick Westbrock QMX Support

Support issues (was huh? financial news for bmc ?)

2013-05-09 Thread Rick Westbrock
pushing back more and we will see support levels improve. -Rick ___ Rick Westbrock QMX Support Services -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Howard Richter Sent: Thursday, May 09, 2013

Re: huh? financial news for bmc ?

2013-05-07 Thread Rick Westbrock
). ___ Rick Westbrock QMX Support Services From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Sanford, Claire Sent: Tuesday, May 07, 2013 11:41 AM To: arslist@ARSLIST.ORG Subject: Re: huh? financial news for bmc ? ** I

Re: huh? financial news for bmc ?

2013-05-06 Thread Rick Cook
John Moores, the CEO, had a convenient memory lapse about the entire affair and was able to evade prosecution. And take about $600 Million in the process. And Pat, you were right about Gardner. Rick On May 6, 2013 10:52 AM, Howard Richter hbr4...@gmail.com wrote: ** My guess is worse. It's

Re: Remedy Integration with SCOM

2013-05-02 Thread Rick Cook
Microsoft provides some Remedy code with SCOM to handle the interface. I know, I helped them make it work. ;-) Rick On May 2, 2013 7:13 PM, Anup Garg anupgar...@gmail.com wrote: Hi, I am working on bmc remedy version 7.6.04 SP2 on windows 2008 R2 and SQL server 2008 R2 . I need some help

Re: Remedy Integration with SCOM

2013-05-02 Thread Rick Cook
It seemed as though the new MS app, formerly known as Opalis, was similar in its build interface to the Remedy Abydos designer. I would think there would be a CLI/API connection that would work. Rick On May 2, 2013 7:36 PM, Saji Philip sphili...@gmail.com wrote: ** We use the Microsoft

Re: Remedy Integration with SCOM

2013-05-02 Thread Rick Cook
I have built a couple of simple things in the Opalis Orchestrator, but that was a few years ago. I would do some digging on Microsoft's website to get more current information. Rick On May 2, 2013 7:54 PM, vivek garg anupgar...@gmail.com wrote: ** Hi Rick ,Saji, If I start learning system

LIKE operation on a display-only character field is failing

2013-05-01 Thread Rick Westbrock
would be greatly appreciated. Below is a screen shot of the data field at the time the qualification is evaluated: AR 7.6.04 SP2, custom application Windows Server 2008 MS-SQL Server 2008 -Rick ___ Rick Westbrock QMX Support Services

Re: LIKE operation on a display-only character field is failing

2013-05-01 Thread Rick Westbrock
this. RIGHT($XML Data$, (LENGTH($XML Data$) - STRSTR($XML Data$, $col_EndDelimiter$)) - LENGTH($col_EndDelimiter$)) ___ Rick Westbrock QMX Support Services -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf

Re: LIKE operation on a display-only character field is failing

2013-05-01 Thread Rick Westbrock
was not found, comments will not be parsed, exiting Process Comments. ___ Rick Westbrock QMX Support Services -Original Message- From: Rick Westbrock [mailto:rwestbr...@qmxs.com] Sent: Wednesday, May 01, 2013 13:12 PM To: 'arslist@ARSLIST.ORG' Subject: RE: LIKE

AR System 8.1 on SQL Enterprise 2012

2013-04-30 Thread Rick Cook
I know BMC's policy is to support named versions of 3rd party and supporting technologies AND UP, but I don't want to find out about some gotcha after we've already put in place a new DBMS platform without at least checking first to see if someone knew about any. So, is anyone running Remedy

Re: Windows 8 and ITSM 8.1

2013-04-29 Thread Rick Cook
I think Tomcat replaced IIS as the Web Server a couple of versions ago. The only references to IIS I remember seeing in the 8.1 docs were how to remove it. Rick On Apr 29, 2013 9:06 AM, Daniel Bloom danielbl...@rogers.com wrote: ** I am trying to get this running on my Windows 8 laptop

Re: Allowing Status Change By Group Membership

2013-04-22 Thread Rick Westbrock
(field ID 104) of a supporting form (which is fed from the User form). In my case I'm using 'Group List' LIKE 1;% OR 'Group List' LIKE %;1;% to check for the Admin group being the first or later in the field. -Rick ___ Rick Westbrock QMX Support Services From

Re: Allowing Status Change By Group Membership

2013-04-22 Thread Rick Westbrock
the filter qualification. -Rick ___ Rick Westbrock QMX Support Services From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Longwing, Lj Sent: Monday, April 22, 2013 10:12 AM To: arslist@ARSLIST.ORG Subject: Re: Allowing

Re: CMDB submit not working on BMC.CORE forms

2013-04-19 Thread Rick Cook
When you say you cannot submit, can you be more specific? Rick On Apr 19, 2013 10:09 AM, Gordon Frank gjj...@comcast.net wrote: ** Hello, Has anyone run into a situation where you can not submit a new record to theBMC.CORE.. forms (Like BMC.CORE:BMC_Monitor...)? I seem to be able

Re: CMDB submit not working on BMC.CORE forms

2013-04-19 Thread Rick Cook
What kind of errors are you seeing? Rick On Apr 19, 2013 11:09 AM, Gordon Frank gjj...@comcast.net wrote: ** Rick, Basically I can not push data to one of these forms from a Filter using a Push action. Basically it is submitting a record. I could not do this manually either

Re: CMDB submit not working on BMC.CORE forms

2013-04-19 Thread Rick Cook
I wonder if it is related to sandbox. Depending on how the CMDB is configured, new entries can go straight to the primary dataset or be cached in the user's Sandbox dataset, where they will remain until promoted. Rick On Apr 19, 2013 1:09 PM, Gordon Frank gjj...@comcast.net wrote: ** Thats

Re: Food for thought - overlays

2013-04-09 Thread Rick Cook
I don't know how the recent RIF will help the product development cycle run any faster or better. Would love to hear someone at BMC contradict me. Rick On Apr 9, 2013 2:31 PM, Joe D'Souza jdso...@shyle.net wrote: ** I think the overhanging question is – Is BMC doing anything to possibly

Re: OT: An unexpected fork in the road...

2013-04-05 Thread Rick Westbrock
you can still bring a lot of value to the table. -Rick ___ Rick Westbrock QMX Support Services -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Sanford, Claire Sent: Friday, April 05, 2013 10:40 AM

Re: OT: An unexpected fork in the road...

2013-04-05 Thread Rick Cook
I think if it were his choice, the announcement would have been worded differently. Not trying to start any rumors or badmouth anyone, just giving my read on the situation with the extremely limited information available. Rick On Apr 5, 2013 11:07 AM, Longwing, Lj llongw...@usgs.gov wrote

Re: OT: An unexpected fork in the road...

2013-04-05 Thread Rick Cook
Hmm... Maybe the Bobs found out he forgot the cover sheet on his TPS report. Rick On Apr 5, 2013 11:13 AM, Pierson, Shawn shawn.pier...@sug.com wrote: ** While I don’t intend to cause speculation about what happened with Mr. Easter or anyone else, this article may be of interest

Re: OT: April 3 marks the 40th anniversary of the first cell phone call

2013-04-05 Thread Rick Cook
Analog only. Not sure how much infrastructure still supports that. Rick On Apr 5, 2013 2:03 PM, Joe D'Souza jdso...@shyle.net wrote: That would actually be a pretty cool phone to have if you ever invested in a vintage car, if it would work on the current networks even today.. Joe

Packing Lists

2013-04-04 Thread Rick Cook
If I modify an object that already is part of a packing list, do I have to drop and re-add it to the list, or is the current definition of each object in the list grabbed when the list is exported to a def file? Rick

Re: Packing Lists

2013-04-04 Thread Rick Cook
Ok, good, that's what I thought. Must be some other reason our fixes aren't showing in test... Rick On Apr 4, 2013 8:53 AM, Jason Miller jason.mil...@gmail.com wrote: ** You will get the current definition. A packing list doesn't store the actual object, just a reference to it. Jason

Re: OT: April 3 marks the 40th anniversary of the first cell phone call

2013-04-04 Thread Rick Cook
Didn't Abraham Lincoln say that? Rick On Apr 4, 2013 4:48 PM, Joe D'Souza jdso...@shyle.net wrote: Sometimes the problem with information found on the internet - is that its not always true.. I paraphrased a funny T-Shirt I found online.. https://www.lolshirts.com/shirt/a14f8bbbf5

Re: OT: An unexpected fork in the road...

2013-04-04 Thread Rick Cook
You will indeed leave big, empty shoes to fill. Best wishes, fair winds, and following seas in whatever comes next. Rick On Apr 4, 2013 6:25 PM, Easter, David david_eas...@bmc.com wrote: ** Hi All, I watched the movie Moneyball a few nights ago. Billy Beane (general manager

Re: Remedy 7.6.04 -Corrupt Cache / Corrupt Fields

2013-04-03 Thread Rick Cook
That should be the setting on a production server anyway. Unless code is changing, why have the client check to see if it did? Rick On Apr 2, 2013 1:55 PM, Greg Donalson cdonal...@slb.com wrote: Hi Jamie, I have received a hotfix from BMC that is supposed to fix the cache corruption. I

Re: Using Struct Admin in Dev Studio

2013-04-03 Thread Rick Westbrock
of the arpermission utility before, it sounds like it could come in handy for me in the future so thanks for mentioning it. -Rick ___ Rick Westbrock QMX Support Services -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist

Re: Remedy 7.6.04 -Corrupt Cache / Corrupt Fields

2013-04-03 Thread Rick Cook
They argued about the setting? It is in their own white paper on performance tuning the Mid-tier. Has been for a few years. Rick On Apr 3, 2013 8:13 AM, Greg Donalson cdonal...@slb.com wrote: ** I agree while I am dealing with all of this cache corruption, but BMC Support argued with me

Re: Remedy 7.6.04 -Corrupt Cache / Corrupt Fields

2013-04-03 Thread Rick Cook
In 7.6.04, it is part of the Performance Tuning for BSM document. See page 29 for that setting. Rick On Apr 3, 2013 8:57 AM, Greg Donalson cdonal...@slb.com wrote: ** Hi Rick, ** ** Yes – they definitely argued their point. Still did not make sense to me, that is why I still have

Dev Studio fails to open one specific form (Eclipse error)

2013-04-02 Thread Rick Westbrock
that are shown below for anyone who can make sense of them. Client OS: Windows 7 Ultimate 32-bit Dev Studio 7.6.04 SP2 Server OS: Windows 2008 Enterprise SP ARS: 7.6.04 SP2 Java 7 update 17 -Rick java.lang.NullPointerException

RESOLVED: Dev Studio fails to open one specific form (Eclipse error)

2013-04-02 Thread Rick Westbrock
. (On a tangent she even asked me to upload the def file of my problem form even though I told her nobody else was having the issue and I had imported the def file under a different form name and could open that form just fine). Thanks very much, Rick ___ Rick

Re: Unuser fields in the Incident

2013-03-29 Thread Rick Westbrock
Personally I would add new fields in an overlay, if you use existing BMC fields there's no telling when they might start using them in the future and there's no way to predict the interaction between their code and yours. -Rick P.S. Do Unusers have unbirthdays? I think I am getting punchy

Re: Great...ANOTHER BUG

2013-03-27 Thread Rick Cook
That is how the existing menus work for Categorization and a dozen other things. How are they working and yours isn't? Rick On Mar 27, 2013 3:11 PM, Grooms, Frederick W frederick.w.gro...@xo.com wrote: Just to be clear (I hope) You have a field on a form (call it FormA) you want to put

OT: Remedy UT 7.6.x and unlocked workstations

2013-03-21 Thread Rick Westbrock
If that is the case then the user base there has a lot of self-control. I have seen much worse done to unlocked workstations in the past than just closing an application window. ___ Rick Westbrock QMX Support Services From: Action Request System discussion list

Re: Active Directory Integration Problem

2013-03-20 Thread Rick Westbrock
that the manager has a People record). You just need to figure out what filter is throwing the error and have this new filter execute before that. -Rick ___ Rick Westbrock QMX Support Services -Original Message- From: Action Request System discussion list(ARSList

Re: [EXTERNAL] Re: Date Query

2013-03-15 Thread Rick Westbrock
anymore) so I'm not sure if it had keywords for previous time periods or not. -Rick ___ Rick Westbrock Support to SPAWAR – IT Service Management Project, Code 54520 QMX Support Services Office (619) 524-2303 -Original Message- From: Action Request System

Re: cmdb asset status change computer systems

2013-03-14 Thread Rick Cook
the values, and then use one of the utilities to then change all of your entries to fit the new values, but why buy trouble? Rick On Thu, Mar 14, 2013 at 8:10 AM, patrick zandi remedy...@gmail.com wrote: ** managers being managers: can we change the status of the CI classes in the cmdb. Has

Re: Dev Studio Error getting list of Active Link objects

2013-03-14 Thread Rick Westbrock
those very strange errors on import but using the newer tool got around that. I have not used the newer Data Import tool since then however since I have not experienced any further import errors. -Rick ___ Rick Westbrock QMX Support Services From: Action Request

Re: Dev Studio Error getting list of Active Link objects

2013-03-13 Thread Rick Westbrock
to match the server. I thought it was always best practice to match your administration tool to the server while it was less critical for the old Windows User Tool (newer versions of the tool never seemed to cause problems against an older server). -Rick ___ Rick

Re: [EXTERNAL] Re: WWRUG13 Date and Location Announcement

2013-03-06 Thread Rick Cook
Choices have consequences. Choosing not to fly means missing things that flying allows. Like this, perhaps. Rick On Mar 6, 2013 8:38 AM, Stroud, Natalie K nkst...@sandia.gov wrote: Well, those folks can take a train, bus, motorcycle, or automobile if they don't care to fly. Or, I suppose

Re: Doug Blair (WWRUG11,12,13... MC and all around nice guy) Update

2013-03-06 Thread Rick Cook
May Doug's daily Entry ID continue to increment, and may his database be optimized. Rick On Mar 6, 2013 9:29 AM, Longwing, LJ CTR MDA/IC lj.longwing@mda.mil wrote: May his SEND-EVENT actions be received by the proper window id and process successfully. -Original Message- From

Re: OT: Friday Humor

2013-03-01 Thread Rick Cook
YOU are good at and they are not. Like spending money wisely, for instance. Rick On Fri, Mar 1, 2013 at 7:50 AM, Phil Bautista bauti...@bullcreek.comwrote: ** Ok, so this could be modified to incorporate any number of discovery tools, database of your choice, PC vendor you like (or dislike

Re: ARS 8.x and User Tool

2013-03-01 Thread Rick Westbrock
How does one export records to an ARX file via the mid-tier? That’s the main reason I still use the User Tool. -Rick ___ Rick Westbrock QMX Support Services From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf

Re: ARS 8.x and User Tool

2013-03-01 Thread Rick Cook
User tool will still work with non-ITSM forms, but won't render ITSM ones correctly. Rick On Mar 1, 2013 9:28 AM, Rick Westbrock rwestbr...@qmxs.com wrote: ** How does one export records to an ARX file via the mid-tier? That’s the main reason I still use the User Tool. ** ** -Rick

Re: RequestID of Remedy Group

2013-03-01 Thread Rick Westbrock
I hear you Lisa, I have inherited systems where previous admins have used spaces in the group names which frustrates me when looking at users who belong to multiple groups with spaces in the names. It's even more fun when a group name has multiple spaces. -Rick

Numeric values for keywords in def files

2013-03-01 Thread Rick Westbrock
. I had to open the filter in Dev Studio to see that it was the numeric representation of the $DATE$ keyword. Hence my question, the next logical step for me would be to have a reference table of keywords with their numeric values and I can't find that in the 7.6.04 docs on in Communities. -Rick

Re: Numeric values for keywords in def files

2013-03-01 Thread Rick Westbrock
Thanks LJ, Misi and Doug. Not only do I know where to find the information I now have two sources. The ar.h file will be easy enough to find but I haven't done anything with the API to date so that will be something new for me to read. I appreciate the quick responses! Cheers, Rick

Re: ARS 8.x and User Tool

2013-03-01 Thread Rick Westbrock
were not using MT very much at all and I used the WUT for everything myself. This is one of those little differences using a browser that I'm still learning about. -Rick ___ Rick Westbrock QMX Support Services -Original Message- From: Action Request System

Re: ARS 8.x and User Tool

2013-03-01 Thread Rick Westbrock
You should be able to build an administrator console that has a dynamic menu (data dictionary I believe) listing the forms so that you could provide access to all forms that way via workflow and restrict it via normal group permissions. -Rick ___ Rick Westbrock

Re: WWRUG13?

2013-02-27 Thread Rick Cook
Actually, St. Patrick's day isn't much celebrated in Ireland, except for the tourists. It's a far bigger holiday in America. Rick On Feb 27, 2013 3:25 AM, Dan Miller dan.mil...@bt.com wrote: i vote to move the WWRUG to Ireland, move it to March and you can all enjoy St Patricks day

Re: Developer Studio issue

2013-02-27 Thread Rick Westbrock
Dev Studio again to see if that helps. -Rick ___ Rick Westbrock QMX Support Services From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Brittain, Mark Sent: Wednesday, February 27, 2013 9:48 AM To: arslist@ARSLIST.ORG

Re: Developer Studio issue

2013-02-27 Thread Rick Westbrock
as well as the ini file for Data Import as well so who knows where the pointer to jre6 is buried for these programs. -Rick ___ Rick Westbrock QMX Support Services From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf

Re: Remedy Integration with other Ticketing systems

2013-02-27 Thread Rick Cook
I prefer to not use email or web services, because at any significant volume, throughput becomes an issue. I prefer to use either the Integrator app or the API calls in a Perl or Java script. Rick On Feb 27, 2013 8:59 PM, Steve Kallestad st...@tabtonic.com wrote: ** There's no best-practice

Re: Adding Attributes to CMDB Class

2013-02-27 Thread Rick Cook
If it appears to hang, there is an error somewhere. Check your log files. Rick On Feb 27, 2013 9:02 PM, Hulmes, Timothy CTR MDA/ICTO timothy.hulmes@mda.mil wrote: It should not take that long. You might have to do a CMDB health check to see where the problem lies. Below is information

Re: New custom field oddity

2013-02-26 Thread Rick Westbrock
to effectively rebuild the cache from scratch instead of just refreshing it. This seems to have resolved the seemingly arbitrary issues we were seeing for one subset of users one time, then a different subset of users another time. -Rick ___ Rick Westbrock QMX Support

Re: $MENU$ pattern Problem in Remedy 7.6

2013-02-21 Thread Rick Westbrock
I think David's suggestion to use the Drop-Down List option is the best solution for you. This was a great addition to ARS in my opinion (version 7 I think?) and eliminated the need for pattern matching against $MENU$ almost everywhere for me at the time. -Rick ___ Rick

Re: $MENU$ pattern Problem in Remedy 7.6

2013-02-20 Thread Rick Westbrock
I seem to recall that pattern matching a search menu never worked for me back on ARS 7.0.1, it would never see a match even when the field value did match a value found by the search menu. I don't know if that has changed in the last few years with newer versions. -Rick

Re: Task DB Name for Reporting

2013-02-06 Thread Rick Sharp
We are using Qlikview successfully with ODBC connection to ARS.  I will give this one a try.  Other record types have been easily retrieved using the ODBC SQL statments.   Rick From: Tauf Chowdhury taufc...@gmail.com To: arslist@ARSLIST.ORG Sent: Wednesday

Task DB Name for Reporting

2013-02-05 Thread Rick Sharp
Hi All - Were looking for the table name(s) that contain CRQ Task assignments. I've tried sampling the most obvious TMS:Task and other in the TMS: list, to no avail. Have you been successful reporting on CRQ Tasks? Thanks. Rick Sharp via BB

Re: BMC Chat 8.0.00 experience?

2013-02-04 Thread Rick Westbrock
chat functionality. It also eliminates the possibility of an agent massaging the chat text before pasting into a ticket (however small that corner case might be). -Rick ___ Rick Westbrock QMX Support Services -Original Message- From: Action Request System discussion

Re: FTS on Virtual Machines - 7.6.04

2013-02-04 Thread Rick Cook
We have used FTS on virtual AR 7.5 servers before without an issue. You are using a hard server for your DB, aren't you? Because that's a known issue for things apart from FTS. Rick On Mon, Feb 4, 2013 at 11:28 AM, William Rentfrow wrentf...@stratacominc.com wrote: ** I've spent a LOT

Re: Critical: Server Hung

2013-02-04 Thread Rick Cook
Kathy, how many rows are in the table referenced by the console? I've seen this happen in some versions where the form doesn't get cleared, and the SQL queries bog the system down. Rick On Mon, Feb 4, 2013 at 1:50 PM, Kathy Morris kathymorris...@aol.com wrote: ** Hi, ** ** AR

Re: [EXTERNAL] Garbled User tool screens

2013-01-30 Thread Rick Westbrock
on some forms as well as a large number of users imported at the same time might be contributing to the problem. -Rick ___ Rick Westbrock QMX Support Services -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG

Re: [EXTERNAL] Garbled User tool screens

2013-01-22 Thread Rick Westbrock
cache flush). -Rick ___ Rick Westbrock -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Stroud, Natalie K Sent: Tuesday, January 22, 2013 7:57 AM To: arslist@ARSLIST.ORG Subject: Re: [EXTERNAL

ITSM Change Management v8

2013-01-20 Thread Rick
Hi, Can anyone point me to a definition of a Business Event (as found in the v8 change calendar). I'd like a semi-official definition (at least) for some documentation. Thanks, Rick ___ UNSUBSCRIBE or access ARSlist

Re: Sub Administrator delete records permissions

2013-01-09 Thread Rick Westbrock
way. -Rick ___ Rick Westbrock Support to SPAWAR - IT Service Management Project, Code 54520 QMX Support Services Office (619) 524-2303 From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Joe D'Souza Sent: Tuesday

Re: RANT: Downloading Patches for AR System and related / dependent applications...

2013-01-09 Thread Rick Cook
the downloads from the product pages, though time will tell how much that might help. Rick On Wed, Jan 9, 2013 at 1:32 PM, Joe D'Souza jdso...@shyle.net wrote: ** ** ** Yes that too – when these patches are not released around the same date, sorting the date doesn’t help too much in arranging them

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