ITSM 7.6.04 - User Permissions

2012-11-09 Thread Sanford, Claire
I thought I was being clever and deleted the Application License info from about 10 users records. I wanted to make a wholesale change rather than do them one at a time. The problem is that the system is now telling me I have exceeded my license count and won't let me assign them the

Re: ITSM 7.6.04 - User Permissions

2012-11-09 Thread Tauf Chowdhury
How did you delete the permissions? Are the records deleted from CTM People permission groups form? Sent from my iPhone On Nov 9, 2012, at 8:52 PM, Sanford, Claire claire.sanf...@memorialhermann.org wrote: I thought I was being clever and deleted the Application License info from about 10

Re: ITSM 7.6.04 - User Permissions

2012-11-09 Thread Hugo Ruesga
Hi Claire; I suggest you to go direct to the user form and query by License type and try to override what you did, also as Tauf says, go to CTM People permission form and query records for the users you modified, and manually delete duplicate records if any. Cheers Hugo Ruesga Systems

Re: ITSM 7.6.04 - User Permissions

2012-11-09 Thread Sanford, Claire
: Friday, November 09, 2012 8:16 PM To: arslist@ARSLIST.ORG Subject: Re: ITSM 7.6.04 - User Permissions How did you delete the permissions? Are the records deleted from CTM People permission groups form? Sent from my iPhone On Nov 9, 2012, at 8:52 PM, Sanford, Claire claire.sanf

Re: ITSM 7.6.04 - User Permissions

2012-11-09 Thread Brian Pancia
) [mailto:arslist@ARSLIST.ORG] On Behalf Of Sanford, Claire Sent: Friday, November 09, 2012 10:25 PM To: arslist@ARSLIST.ORG Subject: Re: ITSM 7.6.04 - User Permissions They are correct in the CTM:People Permissions Group form, but when I try to put them back in the User form, they tell me