Hello, this is my first time in ARSList.
I noticed that in version 7 you can only update the notification
preferences for people records that are Support Staff* only! Why is
this? I thought that you could update Non-Support Staff people's
notifications as well. I read through all of the
John -
The OOB notifications should all be enabled for non-support people to
receive specific notifications based on types of events - assuming that
these people are submitters of tickets. What specific type of
notifications are you trying to configure for these non-support people?
And what do
Candace,
Thanks for your response.
What specific type of notifications are you trying to configure for
these non-support people?
I want to create User notifications for the non-support staff people
so that I can turn off the OOB default notifications individually based
on if the individual
Candace,
In regards to my former email. For what I am trying to do, will I have
to customize? I can figure out the rest as I become more accustom to the
workflow, unless there are any tips that I may not be aware of? Thanks.
BTW - I think I found the form that sends the notifications for the
Yes, what you want is doable - here is how
1. No you can't set up 'User' defined notifications for these users but
you can turn off the notifications. Go to the Notification tab in the
People form and under the Notification Availability, select 'No'. In
addition and/or instead of that you can
Oh well my meeting hasn't started yet. Here is something I might TRY -
and I do mean TRY - as in this is not tested.
Open the form NTE:CFG-Notification Events.
Try to set up a NEW record here using the person's Remedy Login ID and
selecting a User defined notification. See if that works, then
You are awesome Candace! Thanks. I will try this later today! I just
need to tell management that it is going to have to be a customization.
I don't think they want to hear that!
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf
Well, actually if that idea works, it wouldn't really be a
'customization' per se, but more of a data configuration change. Can
you test it in a dev environment first?
If you have to get down and dirty and build or rebuild custom workflow -
then that's a customization.
So, don't go tell your
John,
If you find a way please post it. I tried for weeks and had no luck.
Thanks,
Howard
On 6/11/08, Bilinski, John [EMAIL PROTECTED] wrote:
Hello, this is my first time in ARSList.
I noticed that in version 7 you can only update the notification
preferences for people records that are
Actually, I know now that it is going to be custom workflow, the extend
I do not know. You cannot Update the notification preferences for a
Non-Support Staff person in Remedy 7x, the workflow just won't allow you
to so, I need to study how the workflow generates the notification and
trace it back
Thanks John - if you would that would be great. I don't have an
immediate need, but I can smell it coming - if you know what I mean.
:)
Candace DeCou
DOI Remedy Systems Analyst
Verizon Business
Office: (408) 371-1112
Email: [EMAIL PROTECTED]
Verizon Business - global capability,
Howard,
I will, Remedy support said that the active link that enables and
disables the Update Notification Preferences button based on if the
People record is Support Staff or not on the CTM:People form can be
customized...now that is a start. Now I just need to study the entire
email NTE
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