You are awesome Candace! Thanks. I will try this later today! I just need to tell management that it is going to have to be a customization. I don't think they want to hear that!
-----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Decou, Candace M Sent: Wednesday, June 11, 2008 12:37 PM To: arslist@ARSLIST.ORG Subject: Re: ITSM 7.x - Can you update the Notificiation Preferences of CTM:People recocrds that are marked Non-Support Staff*? Oh well my meeting hasn't started yet. Here is something I might TRY - and I do mean TRY - as in this is not tested. Open the form NTE:CFG-Notification Events. Try to set up a NEW record here using the person's Remedy Login ID and selecting a User defined notification. See if that works, then let me know. :) Candace DeCou DOI Remedy Systems Analyst Verizon Business Office: (408) 371-1112 Email: [EMAIL PROTECTED] Verizon Business - global capability, personal accountability. This e-mail is strictly confidential and intended only for use by the addressee unless otherwise indicated -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Bilinski, John Sent: Wednesday, June 11, 2008 9:17 AM To: arslist@ARSLIST.ORG Subject: Re: ITSM 7.x - Can you update the Notificiation Preferences of CTM:People recocrds that are marked Non-Support Staff*? Candace, In regards to my former email. For what I am trying to do, will I have to customize? I can figure out the rest as I become more accustom to the workflow, unless there are any tips that I may not be aware of? Thanks. BTW - I think I found the form that sends the notifications for the entire system NTE:Notifier and the filter that actually sends out the notifications for the default system: NTE:NTS:Email_200_SystemNT. -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Bilinski, John Sent: Wednesday, June 11, 2008 11:24 AM To: arslist@ARSLIST.ORG Subject: Re: ITSM 7.x - Can you update the Notificiation Preferences of CTM:People recocrds that are marked Non-Support Staff*? Candace, Thanks for your response. What specific type of notifications are you trying to configure for these non-support people? I want to create "User" notifications for the non-support staff people so that I can turn off the OOB default notifications individually based on if the individual customer does not want to receive certain notifications. Can I do that? I don't necessarily need to change the wording of a notification I just want to allow our help desk staff to turn off some of the individual notifications for Non-Support Staff customer profiles upon request from the customer. So if a customer does not want to receive a Incident Closure notification I can modify their notification list to turn that off only for them. If this is not possible what form connects the Events to the actual filters that fire the notifications so I can get started with these customizations. So far I have found the forms with the NTE: acronym on the form names. These seem to be the back-end forms form the ITSM Notifications but I need help finding the form that connects the Notification Event (NTE:LoadNotifiationEvents form) to the actual filter that fires off the email. What are the filter Names? You don't have to give me all maybe just one or two so I can start my investigation. Thanks. -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Decou, Candace M Sent: Wednesday, June 11, 2008 11:09 AM To: arslist@ARSLIST.ORG Subject: Re: ITSM 7.x - Can you update the Notificiation Preferences of CTM:People recocrds that are marked Non-Support Staff*? John - The OOB notifications should all be enabled for non-support people to receive specific notifications based on types of events - assuming that these people are submitters of tickets. What specific type of notifications are you trying to configure for these non-support people? And what do you want these notifications to say? It may be that you will need to build some custom filters to accommodate something different because OOB, you don't have the ability to update any of the standard non-support person notifications. You have what you have. I have been struggling with some of the limitations of the 7.x OOB notifications as well so I can feel your pain. :) Candace DeCou DOI Remedy Systems Analyst Verizon Business Office: (408) 371-1112 Email: [EMAIL PROTECTED] Verizon Business - global capability, personal accountability. This e-mail is strictly confidential and intended only for use by the addressee unless otherwise indicated -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Bilinski, John Sent: Wednesday, June 11, 2008 7:46 AM To: arslist@ARSLIST.ORG Subject: ITSM 7.x - Can you update the Notificiation Preferences of CTM:People recocrds that are marked Non-Support Staff*? Hello, this is my first time in ARSList. I noticed that in version 7 you can only update the notification preferences for people records that are Support Staff* only! Why is this? I thought that you could update Non-Support Staff people's notifications as well. I read through all of the configuration books and PDF's I could find and found nothing on this. How can I update Non-Support Staff People records notification preferences? If Out-of-Box there is no way to do this is it recommended to make a customization? I found the active link that enables the "Update Notification Preferences" button on the CTM:People form so that it enables for Non-Support Staff people records will this work or is it more complicated than this? My customers need to be able to update non-support staff people records. Please if someone has done this before could you give me some hints of a workaround or at least a place to start. 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