2:08 PM
*To:* arslist@ARSLIST.ORG
*Subject:* Re: ITSM multi tenancy - customer company vs operating company
needs
** **
**
It is a known request (obviously), but I can’t comment or commit to when it
will happen.
** **
-David J. Easter
Manager of Product Management
)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Easter, David
Sent: Monday, August 01, 2011 2:08 PM
To: arslist@ARSLIST.ORG
Subject: Re: ITSM multi tenancy - customer company vs operating company
needs
**
It is a known request (obviously), but I can't comment or commit to when it
will happen.
-David J
Miller
Sent: Friday, July 29, 2011 09:15 PM
To: arslist@ARSLIST.ORG
Subject: Re: ITSM multi tenancy - customer company vs operating company needs
**
The question is does ITSM take advantage of the feature yet? I am sure one
could change the Group record for a Company directly to adjust the hierarchy
)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Easter, David
Sent: Monday, August 01, 2011 9:16 AM
To: arslist@ARSLIST.ORG
Subject: Re: ITSM multi tenancy - customer company vs operating company
needs
The OOTB BMC Remedy ITSM applications have not yet been enhanced to take
advantage the feature
: Monday, August 01, 2011 07:18 AM
To: arslist@ARSLIST.ORG
Subject: Re: ITSM multi tenancy - customer company vs operating company needs
**
Sigh - that's what I need David, do you know when this will occur?
Regards,
Andrew Goodall
Software Engineer 2 | Development Services | jcpenney
To: arslist@ARSLIST.ORG
Subject: Re: ITSM multi tenancy - customer company vs operating company needs
**
Thanks Strauss, I'll take a look.
Go Mean Green Eagles.
Regards,
Andrew Goodall
Software Engineer 2 | Development Services | jcpenney . www.jcp.com
http://www.jcp.com
://itsm.unt.edu/
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Easter, David
Sent: Friday, July 29, 2011 7:55 PM
To: arslist@ARSLIST.ORG
Subject: Re: ITSM multi tenancy - customer company vs operating company needs
**
Ø I recall hearing about a place
The question is does ITSM take advantage of the feature yet? I am sure one
could change the Group record for a Company directly to adjust the hierarchy
but I am wondering what kind of unexpected behavior that may cause?
Jason
On Jul 29, 2011 5:54 PM, Easter, David david_eas...@bmc.com wrote:
ITSM 7.5.01
We are a fairly large enterprise and use multi-tenancy to control access
to multiple operating companies' data.
So we do not give any one unrestricted access to control access to the
different operating companies.
However, our associates from both companies - particularly our
Hi Andrew,
Splendid timing. I am taking a lunch break from our Foundation Data
workshop that Column is leading. We are still trying to hash out what our
company structure will be (right up to lunch break). While I don't have an
answer for your situation so far it appears we will have similar
- customer company vs operating company needs
**
ITSM 7.5.01
We are a fairly large enterprise and use multi-tenancy to control access to
multiple operating companies' data.
So we do not give any one unrestricted access to control access to the
different operating companies.
However, our associates from
] On Behalf Of strauss
Sent: Thursday, July 28, 2011 4:08 PM
To: arslist@ARSLIST.ORG
Subject: Re: ITSM multi tenancy - customer company vs operating company
needs
If you don't mind the pain, you could try to digest what we built -
documented at http://arsweb4.ars.unt.edu/index_prod.htm under
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