Re: Need urgent help Required in ITSM Problem Management Work info tab

2012-02-01 Thread Nathan Aker
ect > McAfee, Inc. > > > -Original Message- > From: Action Request System discussion list(ARSList) > [mailto:arslist@ARSLIST.ORG] On Behalf Of vidyasagar kommu > Sent: Wednesday, February 01, 2012 9:48 AM > To: arslist@ARSLIST.ORG > Subject: Re: Need urgent help Req

Re: Need urgent help Required in ITSM Problem Management Work info tab

2012-02-01 Thread vidyasagar kommu
riginal Message- > From: Action Request System discussion list(ARSList) > [mailto:arslist@ARSLIST.ORG] On Behalf Of vidyasagar kommu > Sent: Wednesday, February 01, 2012 9:48 AM > To: arslist@ARSLIST.ORG > Subject: Re: Need urgent help Required in ITSM Problem Management Work info > t

Re: Need urgent help Required in ITSM Problem Management Work info tab

2012-02-01 Thread patchsk
We had a similar requirement for which we end up doing a small customization. basically we added a table field on the work info dialog which will refreshes to show all the workinfo entries of the incidient ticket. And if you select the row from the table field then it displays that workinfo entr

Re: Need urgent help Required in ITSM Problem Management Work info tab

2012-02-01 Thread Nathan Aker
9:48 AM To: arslist@ARSLIST.ORG Subject: Re: Need urgent help Required in ITSM Problem Management Work info tab Hi Natham, I have one table (WorkInfo) in the form. When we click the table row pop window shows all the info of that row. For next row info I need to close the popup and click on the ne

Re: Need urgent help Required in ITSM Problem Management Work info tab

2012-02-01 Thread vidyasagar kommu
> > Nathan Aker > ITSM Solution Architect > McAfee, Inc. > > -Original Message- > From: Action Request System discussion list(ARSList) > [mailto:arslist@ARSLIST.ORG] On Behalf Of vidyasagar kommu > Sent: Wednesday, February 01, 2012 1:59 AM > To: arslist@ARSLIST.ORG

Re: Need urgent help Required in ITSM Problem Management Work info tab

2012-02-01 Thread Nathan Aker
e. Nathan Aker ITSM Solution Architect McAfee, Inc. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of vidyasagar kommu Sent: Wednesday, February 01, 2012 1:59 AM To: arslist@ARSLIST.ORG Subject: Need urgent help Required in IT

Need urgent help Required in ITSM Problem Management Work info tab

2012-02-01 Thread vidyasagar kommu
Hi the Work Info tab on a problem management ticket, once user select a work info item to view, user should be able to view the other work info items without coming in and out of the 'Investigation Work info' window all the time. For Example: In work Info Tab has about 19 work info items and user