Hi,
You should work in Best Practice Mode and try to use Custom objects as much as
possible instead of modifying with Overlay.
For example you might create a Custom Display-Only form that perfrorms most of
the logic, and the create a custom filter attached to the HPD:HelpDesk form
that calls the
OKIn the hopes that any snickering has subsided from my last post
I've been asked to perform the administrative tasks to install Right
Answers in our ITSM 7.6.04 installation. One of the first items in the
instructions (*Remedy Web Services Integration to RightAnswers
Portals...The
I think the if necessary is for installations where Overlays have not yet
been implemented. For example, they may have gone live without using overlays
and done other customizations in base dev mode and that is how they are
operating.
If you're already using overlays and developing in BP mode,
Thanks folks! Tauf, I think I agree. I suspect this is just a fine
example of poorly worded instructions.
On Thu, Jul 16, 2015 at 8:04 AM, Tauf Chowdhury taufc...@gmail.com wrote:
**
I think the if necessary is for installations where Overlays have not
yet been implemented. For example,
Hi,
Yes. If you change an application using Overlays, it is more likely that you
will have trouble after an upgrade anyway. I try to minimize the impact on the
current application and create a minimal interface between existing and new
stuff.
It is also much easier to debug your solution if it
Misi,
I'm curious, why would you avoid the overlays? Is it because of the added
complexity it adds to upgrades?
On Thu, Jul 16, 2015 at 7:55 AM, Misi Mladoniczky m...@rrr.se wrote:
Hi,
You should work in Best Practice Mode and try to use Custom objects as
much as
possible instead of
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