Re: OT: Client Sensitivity

2012-08-21 Thread Jose Manuel Huerta Guillén
? ** ** *From:* Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] *On Behalf Of *Jose Manuel Huerta Guillén *Sent:* Friday, August 17, 2012 11:43 PM *To:* arslist@ARSLIST.ORG *Subject:* Re: OT: Client Sensitivity ** ** ** One of my customers is a healthcare

Re: OT: Client Sensitivity

2012-08-20 Thread Pargeter, Christie :CO IS
: Client Sensitivity ** One of my customers is a healthcare organization (big one, with +6000 employees). We have done it like the next: - We use the profession field at CTM:People to mark it as doctor, nurse, administrative stuff, maganer, etc. - We customized HPD help Desk to show

Re: OT: Client Sensitivity

2012-08-18 Thread Jose Manuel Huerta Guillén
One of my customers is a healthcare organization (big one, with +6000 employees). We have done it like the next: - We use the profession field at CTM:People to mark it as doctor, nurse, administrative stuff, maganer, etc. - We customized HPD help Desk to show it at the main screen, so

OT: Client Sensitivity

2012-08-14 Thread Jason Miller
This is interesting. For our healthcare org we have steered away from ranking the importance of various client types (I think we briefly used it on Help Desk 4x years ago). Our goal is to treat physicians, senior management and staff in a consistent manner. Our Service Desk has the ability to