Re: Open Windows Explorer from a Remedy Form RESOLVED

2013-06-06 Thread Hennigan, Sandra
From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Grooms, Frederick W Sent: Wednesday, June 05, 2013 12:10 PM To: arslist@ARSLIST.ORG Subject: Re: Open Windows Explorer from a Remedy Form ** What about file: PERFORM-ACTION-OPEN-URL new file://SERVER

Re: Open Windows Explorer from a Remedy Form RESOLVED

2013-06-06 Thread Tauf Chowdhury
: arslist@ARSLIST.ORG] *On Behalf Of *Grooms, Frederick W *Sent:* Wednesday, June 05, 2013 12:10 PM *To:* arslist@ARSLIST.ORG *Subject:* Re: Open Windows Explorer from a Remedy Form ** ** ** What about file: ** ** PERFORM-ACTION-OPEN-URL new file://SERVER/Network/ChangeTemplates

Re: Open Windows Explorer from a Remedy Form RESOLVED

2013-06-06 Thread Hennigan, Sandra
: Thursday, June 06, 2013 8:48 AM To: arslist@ARSLIST.ORG Subject: Re: Open Windows Explorer from a Remedy Form RESOLVED ** That may be because you are missing the Domain-Name variable in your ar.cfg? On Thu, Jun 6, 2013 at 8:44 AM, Hennigan, Sandra sandra.henni...@usdoj.govmailto:sandra.henni

Re: Open Windows Explorer from a Remedy Form RESOLVED

2013-06-06 Thread Grooms, Frederick W
: Thursday, June 06, 2013 8:23 AM To: arslist@ARSLIST.ORG Subject: Re: Open Windows Explorer from a Remedy Form RESOLVED ** Tauf, No, FQDN is in my ar.cfg; maybe it is my environment. It would be interesting to know if others need to fully qualify or not. Thank you, Sandra Hennigan Remedy Developer

Re: Open Windows Explorer from a Remedy Form RESOLVED

2013-06-06 Thread Hennigan, Sandra
you, Sandra Hennigan Remedy Developer -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Grooms, Frederick W Sent: Thursday, June 06, 2013 10:39 AM To: arslist@ARSLIST.ORG Subject: Re: Open Windows Explorer from a Remedy Form

Re: Open Windows Explorer from a Remedy Form RESOLVED

2013-06-06 Thread Longwing, Lj
Sent: Thursday, June 06, 2013 10:39 AM To: arslist@ARSLIST.ORG Subject: Re: Open Windows Explorer from a Remedy Form RESOLVED It should have nothing to do with the ARS server. This Run Process Command is executed in the client (browser or an IE type component in the User Tool

Re: Open Windows Explorer from a Remedy Form RESOLVED

2013-06-06 Thread Hennigan, Sandra
Thank you, that's good to know. Sandra Hennigan Remedy Developer From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Longwing, Lj Sent: Thursday, June 06, 2013 1:36 PM To: arslist@ARSLIST.ORG Subject: Re: Open Windows Explorer from a Remedy Form

Re: Open Windows Explorer from a Remedy Form RESOLVED

2013-06-06 Thread Jason Miller
, Sandra Sent: Thursday, June 06, 2013 8:23 AM To: arslist@ARSLIST.ORG Subject: Re: Open Windows Explorer from a Remedy Form RESOLVED ** Tauf, No, FQDN is in my ar.cfg; maybe it is my environment. It would be interesting to know if others need to fully qualify or not. Thank you, Sandra

Open Windows Explorer from a Remedy Form

2013-06-05 Thread Hennigan, Sandra
Windows 2008 r2 Oracle 11g ARS 8.1 ITSM 8.1 We have a need to open Windows Explorer from a CHG ticket so that the user has access to all of the change documents, i.e.Scope, PMP, BCA templates. Back in the WUT days, I would have added a button and created an Active Link with a Run process to:

Re: Open Windows Explorer from a Remedy Form

2013-06-05 Thread Rick Westbrock
@ARSLIST.ORG Subject: Open Windows Explorer from a Remedy Form ** Windows 2008 r2 Oracle 11g ARS 8.1 ITSM 8.1 We have a need to open Windows Explorer from a CHG ticket so that the user has access to all of the change documents, i.e.Scope, PMP, BCA templates. Back in the WUT days, I would have added

Re: Open Windows Explorer from a Remedy Form

2013-06-05 Thread Pargeter, Christie :CO IS
@ARSLIST.ORG Subject: Open Windows Explorer from a Remedy Form ** Windows 2008 r2 Oracle 11g ARS 8.1 ITSM 8.1 We have a need to open Windows Explorer from a CHG ticket so that the user has access to all of the change documents, i.e.Scope, PMP, BCA templates. Back in the WUT days, I

Re: Open Windows Explorer from a Remedy Form

2013-06-05 Thread Brittain, Mark
/mypage.html Mark From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Pargeter, Christie :CO IS Sent: Wednesday, June 05, 2013 11:39 AM To: arslist@ARSLIST.ORG Subject: Re: Open Windows Explorer from a Remedy Form ** Have you tried PERFORM-ACTION-OPEN-URL

Re: Open Windows Explorer from a Remedy Form

2013-06-05 Thread Thad Esser
Sandra, I haven't specifically tried it from an active link, but what about using the file URI: PERFORM-ACTION-OPEN-URL new *file://*SERVER/Network/ChangeTemplate http://en.wikipedia.org/wiki/File_URI_scheme Thad On Wed, Jun 5, 2013 at 8:25 AM, Hennigan, Sandra sandra.henni...@usdoj.govwrote:

Re: Open Windows Explorer from a Remedy Form

2013-06-05 Thread pritch
, 2013 11:39:40 AM Subject: Re: Open Windows Explorer from a Remedy Form ** I think that is going to be a hard sell from a security standpoint if it is even possible. It is not a safe practice in general to let a browser call an outside executable like that since of course many malicious acts

Re: Open Windows Explorer from a Remedy Form

2013-06-05 Thread Rick Westbrock
Support Services -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of pritch Sent: Wednesday, June 05, 2013 9:12 AM To: arslist@ARSLIST.ORG Subject: Re: Open Windows Explorer from a Remedy Form Help me out- I don't see why

Re: Open Windows Explorer from a Remedy Form

2013-06-05 Thread Hennigan, Sandra
Remedy Developer From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Rick Westbrock Sent: Wednesday, June 05, 2013 11:40 AM To: arslist@ARSLIST.ORG Subject: Re: Open Windows Explorer from a Remedy Form ** I think that is going to be a hard sell from

Re: Open Windows Explorer from a Remedy Form

2013-06-05 Thread Pierson, Shawn
(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Hennigan, Sandra Sent: Wednesday, June 05, 2013 11:37 AM To: arslist@ARSLIST.ORG Subject: Re: Open Windows Explorer from a Remedy Form ** All, The link opens a file share where the process file templates reside - Example: Fillable PDF for a new

Re: Open Windows Explorer from a Remedy Form

2013-06-05 Thread Hennigan, Sandra
Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Hennigan, Sandra Sent: Wednesday, June 05, 2013 11:37 AM To: arslist@ARSLIST.ORG Subject: Re: Open Windows Explorer from a Remedy Form ** All, The link opens a file share where the process file templates reside

Re: Open Windows Explorer from a Remedy Form

2013-06-05 Thread Jason Miller
System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] *On Behalf Of *Pierson, Shawn *Sent:* Wednesday, June 05, 2013 2:11 PM *To:* arslist@ARSLIST.ORG *Subject:* Re: Open Windows Explorer from a Remedy Form ** ** ** This may not be something you can/want to tackle right