To: arslist@ARSLIST.ORG
Subject: Re: Product Categorizations and the Elephant Rhyme
If that is all that there is to the Service Catalog, then BMC has been blowing
a lot of smoke about it in my opinion. Our CFG:ServiceCatalogAssoc contains
the 53 Global CTI that our helpdesk defined before we
, 2009 7:52 AM
To: arslist@ARSLIST.ORG
Subject: Re: Product Categorizations and the Elephant Rhyme
**
Chris,
Are you keying off the Site field to figure out which Tier 1 support group
takes the incident?
Jennifer Meyer
From: Action Request System discussion list
list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of McClure, Don
Sent: Monday, April 13, 2009 10:47 AM
To: arslist@ARSLIST.ORG
Subject: Re: Product Categorizations and the Elephant Rhyme
Hi Jennifer,
I am answering this question for Chris Strauss.
Short answer on keying off Site, is No.
We
.
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Meyer, Jennifer L
Sent: Friday, 10 April 2009 12:24 AM
To: ARSList
Subject: Product Categorizations and the Elephant Rhyme
**
Listers,
Please help me with this one
Listers,
Please help me with this one.
One of my management users got hold of an external source that said
categorizations don't have to be used for routing. Somehow, the user
misunderstood what the external source was attempting to communicate, grabbed
hold of the elephant's tail, and is
Jennifer, you could show Mr. Elephant Tail (MET) books and best practices
until the cows come home - if you haven't convinced him by now, you need
someone else to fight this battle. I think I would suggest that you try
these tactics:
1) Find the manager/director who uses the output data from
Of *Meyer, Jennifer L
*Sent:* Thursday, April 09, 2009 9:24 AM
*To:* arslist@ARSLIST.ORG
*Subject:* Product Categorizations and the Elephant Rhyme
**
Listers,
Please help me with this one.
One of my management users got hold of an external source that said
categorizations don’t
(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Nicky Madjarov
Sent: Thursday, April 09, 2009 11:15 AM
To: arslist@ARSLIST.ORG
Subject: Re: Product Categorizations and the Elephant Rhyme
**
While we don't have the service affected identified in the incident, problem,
change, etc. (end even if we
Texas Computing IT Center
http://itsm.unt.edu/
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Nicky Madjarov
Sent: Thursday, April 09, 2009 11:15 AM
To: arslist@ARSLIST.ORG
Subject: Re: Product Categorizations and the Elephant Rhyme
**
While we don't
discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of strauss
Sent: Thursday, April 09, 2009 12:31 PM
To: arslist@ARSLIST.ORG
Subject: Re: Product Categorizations and the Elephant Rhyme
**
I think it depends entirely on the tools that you have deployed. We do not
have either SRM or Asset
Thank you, Chris, Rick, and Don for your feedback.
Chris,
Thank you for a very well-reasoned argument. I always value your input highly.
As you said, there are a number of different ways to configure assignment in
Remedy 7.X, and keying on CTI may not be the best method to use for every
Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Pierson, Shawn
Sent: Thursday, April 09, 2009 12:42 PM
To: arslist@ARSLIST.ORG
Subject: Re: Product Categorizations and the Elephant Rhyme
**
I can see how this is helpful when you have staff planted in different
] On Behalf Of strauss
Sent: Thursday, April 09, 2009 2:54 PM
To: arslist@ARSLIST.ORG
Subject: Re: Product Categorizations and the Elephant Rhyme
Our system works for us since the vast majority of issues for faculty and staff
are handled by their distributed computer support groups, where all
, 2009 2:23 PM
To: arslist@ARSLIST.ORG
Subject: Re: Product Categorizations and the Elephant Rhyme
**
This may be an excellent opportunity to compare and contrast the two approaches
for organizational functions.
If I understand this correctly, I and Shawn have central help desks that rely
heavily
, 2009 2:23 PM
To: arslist@ARSLIST.ORG
Subject: Re: Product Categorizations and the Elephant Rhyme
**
This may be an excellent opportunity to compare and contrast the two approaches
for organizational functions.
If I understand this correctly, I and Shawn have central help desks that rely
heavily
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