tag.
>
> I hope that helps.
>
> Matt P.
>
>
> -----Original Message-
> From: Action Request System discussion list(ARSList) [mailto:[EMAIL
> PROTECTED] On Behalf Of T. Dee
> Sent: Tuesday, July 15, 2008 11:09 AM
> To: arslist@ARSLIST.ORG
> Subject: Re: Questi
on Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED]
On Behalf Of T. Dee
Sent: Tuesday, July 15, 2008 11:09 AM
To: arslist@ARSLIST.ORG
Subject: Re: Question: SLA - Emails / Audit Log
Thanks Matthew!
I understand the creating the Data Source I have done that before. I
am a li
o the NTE:Notifier Log form.
>
> Good Luck.
> Matt P.
>
> -Original Message-
> From: Action Request System discussion list(ARSList) [mailto:[EMAIL
> PROTECTED] On Behalf Of T. Dee
> Sent: Tuesday, July 15, 2008 7:39 AM
> To: arslist@ARSLIST.ORG
> Subject: Re: Question: S
t(ARSList) [mailto:[EMAIL PROTECTED]
On Behalf Of T. Dee
Sent: Tuesday, July 15, 2008 7:39 AM
To: arslist@ARSLIST.ORG
Subject: Re: Question: SLA - Emails / Audit Log
Thanks Chris.
The problem is they are not appearing. However, these are "custom"
notifications. I'm not sure how to ge
discussion list(ARSList)
> [mailto:[EMAIL PROTECTED] On Behalf Of T. Dee
> Sent: Monday, July 14, 2008 5:19 PM
> To: arslist@ARSLIST.ORG
> Subject: Question: SLA - Emails / Audit Log
>
> I have my SLAs setup and they are working. Emails are going out, no
> problem.
>
> H
:19 PM
To: arslist@ARSLIST.ORG
Subject: Question: SLA - Emails / Audit Log
I have my SLAs setup and they are working. Emails are going out, no
problem.
However, i'm not sure if there is a place that audits the SLA
Escalation Emails that go out. I have looked in the Audit Log on
Incident, bu
: arslist@ARSLIST.ORG
Subject: Re: Question: SLA - Emails / Audit Log
Thanks Lisa, I don't see them in the audit log - odd.
On Mon, Jul 14, 2008 at 6:25 PM, Lisa Westerfield
<[EMAIL PROTECTED]> wrote:
> The incident audit log carries the sla escalations as well. Hop
ssage-
> From: T. Dee <[EMAIL PROTECTED]>
> Sent: Monday, July 14, 2008 4:18 PM
> To: arslist@ARSLIST.ORG
> Subject: Question: SLA - Emails / Audit Log
>
> I have my SLAs setup and they are working. Emails are going out, no problem.
>
> However, i'm not sure if ther
The incident audit log carries the sla escalations as well. Hope that's what
you're looking for.
-Original Message-
From: T. Dee <[EMAIL PROTECTED]>
Sent: Monday, July 14, 2008 4:18 PM
To: arslist@ARSLIST.ORG
Subject: Question: SLA - Emails / Audit Log
I have my SLAs se
I have my SLAs setup and they are working. Emails are going out, no problem.
However, i'm not sure if there is a place that audits the SLA
Escalation Emails that go out. I have looked in the Audit Log on
Incident, but it does not store SLA Escalation Emails there.
Is there a place that keeps an
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