subject:"Re\: Create incident using incident template and incident interface form"

Re: Create incident using incident template and incident interface form

2013-12-06 Thread Sweety

Hi Carl, I have tried as you suggested but not working. I have passed login id, action command and templates instance id correctly but incident record is not creating in helpdesk form - Checked incidentinterface form -- Record got created here and all the fields like user details and template

Re: Create incident using incident template and incident interface form

2013-12-06 Thread Frank Caruso

Turn on filter logging and see what data elements in the HPD:IncidentCreate form Remedy is not happy with. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years

Re: Create incident using incident template and incident interface form

2013-12-06 Thread Sweety

I don't find any error in the log :( Trying this on 7.5 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years

Re: Create incident using incident template and incident interface form

2013-12-06 Thread Sweety

My bad, incident is getting created. I was not able to find the records since I was searching with status. Template has status resolved but incident is created with Assigned status. Not sure if this is a bug or a feature

Re: Create incident using incident template and incident interface form

2013-12-06 Thread Carl Wilson

Subject: Re: Create incident using incident template and incident interface form My bad, incident is getting created. I was not able to find the records since I was searching with status. Template has status resolved but incident is created with Assigned status. Not sure if this is a bug

Re: Create incident using incident template and incident interface form

2013-12-01 Thread Sweety

Could you be bit more explanatory ? 1) On which field in incident interface form I have to pass the GUID of template ? 2) How to find the GUID of a template ? ___ UNSUBSCRIBE or access ARSlist Archives at

Re: Create incident using incident template and incident interface form

2013-12-01 Thread Carl Wilson

(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Sweety Sent: 01 December 2013 17:21 To: arslist@ARSLIST.ORG Subject: Re: Create incident using incident template and incident interface form Could you be bit more explanatory ? 1) On which field in incident interface form I have to pass the GUID

Re: Create incident using incident template and incident interface form

2013-12-01 Thread Sweety

Thanks Carl, that document was very helpful and answers all of my queries. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years

Re: Create incident using incident template and incident interface form

2013-11-30 Thread arnush

Yes, it is possible you just need to pass template's GUID on the interface form Original message From: Sweety sweetykhann...@gmail.com Date:11/30/2013 5:41 PM (GMT-05:00) To: arslist@ARSLIST.ORG Subject: Create incident using incident template and incident interface form

Re: Create incident using incident template and incident interface form

Re: Create incident using incident template and incident interface form

Re: Create incident using incident template and incident interface form

Re: Create incident using incident template and incident interface form

Re: Create incident using incident template and incident interface form

Re: Create incident using incident template and incident interface form

Re: Create incident using incident template and incident interface form

Re: Create incident using incident template and incident interface form

Re: Create incident using incident template and incident interface form

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