So I've come across a problem that hopefully you may be able to help.
I am getting complaints that SLAs are firing notifications right when an
incident has been re-assigned to the particular group.
For a medium incident, 2 service targets are attached. One for response and one
for resolution.
)
[mailto:arsl...@arslist.org] On Behalf Of strauss
Sent: Monday, July 20, 2009 11:44 AM
To: arslist@ARSLIST.ORG
Subject: Re: SLM Notifications
Right; one action per milestone when you use the templates. Add more milestones
to the Service Target for additional actions.
Reading the documentation
To: arslist@ARSLIST.ORG
Subject: Re: SLM Notifications
One caution - if you use the templates, you can only have one action per rule,
even though there are several action templates. They all write a temp value to
exactly the same field in the Incident form, so if you specify 4 actions like I
did
is documented under SLM
Notifications in my customization log at
http://arsweb4.ars.unt.edu/helpdesk/docs/Customizations%20to%20ITSM7%20server.htm
...and show the relationship between the existing flagwords and filters and the
ones you have to add to make Response templates that work
AM
To: arslist@ARSLIST.ORG
Subject: Re: SLM Notifications
Since Milestones and Actions created using the templates are limited to ONE
Action per Milestone because of how they use a single temp variable field, I
simply added more milestones to each Service target, with only ONE Action for
each
discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Lammey, Peter A.
Sent: Monday, July 20, 2009 10:18 AM
To: arslist@ARSLIST.ORG
Subject: Re: SLM Notifications
Ah ok.
I have multiple actions that are performing the z1D Action set fields
(using the OOTB templates) all as part
Im using SLM 7.1 Patch 1 and having some trouble with SLM
notifications.
Can anyone get the OOB Templates to work? Do they require some
manipulation to make them work?
Also ive created a custom notification to email members of a support
group when a service target is breached. Ive set a temp
...@gmail.com
Subject: SLM Notifications
To: arslist@ARSLIST.ORG
Date: Monday, July 20, 2009, 12:24 AM
Im using SLM 7.1 Patch 1 and having some trouble with SLM
notifications.
Can anyone get the OOB Templates to work? Do they require some
manipulation to make them work?
Also ive created a custom
If I use a Template for my notification e.g Assignee Group Manager. i
believe that the way this is supposed to work is it looks at the
Assigned Group and notifies whoever has the the Incident Manager
Functional Role for that Group. These do not work at all.
Do you mean CTM:Support Group
)
[mailto:arsl...@arslist.org] On Behalf Of SHall
Sent: Sunday, July 19, 2009 7:05 PM
To: arslist@ARSLIST.ORG
Subject: Re: SLM Notifications
If I use a Template for my notification e.g Assignee Group Manager. i
believe that the way this is supposed to work is it looks at the
Assigned Group
was set to for
example SAP Support.All notifcations in this case failed. the name of the group
has to be the same as appears when you do the assignment.
thanks
shafqat
--- On Mon, 7/20/09, SHall kevkenned...@gmail.com wrote:
From: SHall kevkenned...@gmail.com
Subject: Re: SLM Notifications
Thanks for the info.
Also I was wondering how many groups you can notify in the Email
Action? It seems you can only put one group per line. E.g in the To
field this will only take one variable.
___
UNSUBSCRIBE or access
What do you mean the name of the group has to be the same when you do
the assignment? It seems to work for some groups when I pass the
GroupID to the Email Action for some groups but not others. Our groups
are named like this
Group ID = 1000
Group Name = 1000
Long Group Name = Tier 1-Tier2-Tier3
employees bearing workarounds - chances are they are
really just clueless, and grasping at straws (not true for all; there
are a few I know I can trust).
Footnote: That is why I am holding out for a formal technical bulletin
or approved knowledge base article on their proposed workaround for SLM
14 matches
Mail list logo
