From: Gmail [mailto:moe.abdela...@gmail.com]
Sent: Tuesday, December 06, 2011 12:48 AM
To: 'patrick zandi'
Subject: RE: ITSM 7.6.04 - SRM/Work Orders
We assign the WO Manager to the same group as the WO Assignee. We have
granted only users with Support Group Admin and/or Sup
lank.
>
> ** **
>
> *From:* Action Request System discussion list(ARSList) [mailto:
> arslist@ARSLIST.ORG] *On Behalf Of *Tommy Morris
> *Sent:* Monday, December 05, 2011 10:40 AM
>
> *To:* arslist@ARSLIST.ORG
> *Subject:* Re: ITSM 7.6.04 - SRM/Work Orders
>
&
, Claire
Sent: Monday, December 05, 2011 10:48 AM
To: arslist@ARSLIST.ORG
Subject: Re: ITSM 7.6.04 - SRM/Work Orders
**
Our problem is that some of these requests will not have any one person
assigned to them for a few days. Several people may look at it and decide
where it really goes before it
list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Tommy Morris
Sent: Monday, December 05, 2011 10:40 AM
To: arslist@ARSLIST.ORG
Subject: Re: ITSM 7.6.04 - SRM/Work Orders
**
You can also use Assignment Rules to set a Work Order Manager.
From: Action Request System discussion list(ARSList
You can also use Assignment Rules to set a Work Order Manager.
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of patrick zandi
Sent: Monday, December 05, 2011 10:05 AM
To: arslist@ARSLIST.ORG
Subject: Re: ITSM 7.6.04 - SRM/Work Orders
** you can set
you can set every SRM to go to the same default: with a template
On Mon, Dec 5, 2011 at 10:54 AM, Sanford, Claire <
claire.sanf...@memorialhermann.org> wrote:
> How do I set it up so that a Work Order does not require a Work Order
> Manager on submission? We have several automated systems that g
How do I set it up so that a Work Order does not require a Work Order Manager
on submission? We have several automated systems that great a service request
or work order and they do not start out having a Work Order Manager associated
with it.
"Sat Dec 03 16:03:43 2011 390603 : : No work ord
Sent: Tue 7/19/2011 9:56 PM
To: arslist@ARSLIST.ORG
Subject: SRM Work Orders
We are upgrading to 7.06 and thinking about having the Service Desk create all
ticktes using the SRM process. Can anyone share their experiences doing this
(good or bad). Also, what kind of issues have any of
I think Service Offering should determine the type of fulfillment
application and not all service offerings result in the same fulfillment
type.
Example: "Report an IT Problem" should create an Incident, "New Employee"
process may be done using Change and Work Orders etc..
Thanks
Mahesh
On Tue,
We are upgrading to 7.06 and thinking about having the Service Desk create all
ticktes using the SRM process. Can anyone share their experiences doing this
(good or bad). Also, what kind of issues have any of you discovered using Work
Orders. We noticed that there seems to be alot of function
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