FW: ITSM 7.6.04 - SRM/Work Orders

2011-12-05 Thread Gmail
From: Gmail [mailto:moe.abdela...@gmail.com] Sent: Tuesday, December 06, 2011 12:48 AM To: 'patrick zandi' Subject: RE: ITSM 7.6.04 - SRM/Work Orders We assign the WO Manager to the same group as the WO Assignee. We have granted only users with Support Group Admin and/or Sup

Re: ITSM 7.6.04 - SRM/Work Orders

2011-12-05 Thread Mahesh
lank. > > ** ** > > *From:* Action Request System discussion list(ARSList) [mailto: > arslist@ARSLIST.ORG] *On Behalf Of *Tommy Morris > *Sent:* Monday, December 05, 2011 10:40 AM > > *To:* arslist@ARSLIST.ORG > *Subject:* Re: ITSM 7.6.04 - SRM/Work Orders > &

Re: ITSM 7.6.04 - SRM/Work Orders

2011-12-05 Thread Tommy Morris
, Claire Sent: Monday, December 05, 2011 10:48 AM To: arslist@ARSLIST.ORG Subject: Re: ITSM 7.6.04 - SRM/Work Orders ** Our problem is that some of these requests will not have any one person assigned to them for a few days. Several people may look at it and decide where it really goes before it

Re: ITSM 7.6.04 - SRM/Work Orders

2011-12-05 Thread Sanford, Claire
list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Tommy Morris Sent: Monday, December 05, 2011 10:40 AM To: arslist@ARSLIST.ORG Subject: Re: ITSM 7.6.04 - SRM/Work Orders ** You can also use Assignment Rules to set a Work Order Manager. From: Action Request System discussion list(ARSList

Re: ITSM 7.6.04 - SRM/Work Orders

2011-12-05 Thread Tommy Morris
You can also use Assignment Rules to set a Work Order Manager. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of patrick zandi Sent: Monday, December 05, 2011 10:05 AM To: arslist@ARSLIST.ORG Subject: Re: ITSM 7.6.04 - SRM/Work Orders ** you can set

Re: ITSM 7.6.04 - SRM/Work Orders

2011-12-05 Thread patrick zandi
you can set every SRM to go to the same default: with a template On Mon, Dec 5, 2011 at 10:54 AM, Sanford, Claire < claire.sanf...@memorialhermann.org> wrote: > How do I set it up so that a Work Order does not require a Work Order > Manager on submission? We have several automated systems that g

ITSM 7.6.04 - SRM/Work Orders

2011-12-05 Thread Sanford, Claire
How do I set it up so that a Work Order does not require a Work Order Manager on submission? We have several automated systems that great a service request or work order and they do not start out having a Work Order Manager associated with it. "Sat Dec 03 16:03:43 2011 390603 : : No work ord

Re: SRM Work Orders

2011-07-20 Thread Chowdhury, Tauf
Sent: Tue 7/19/2011 9:56 PM To: arslist@ARSLIST.ORG Subject: SRM Work Orders We are upgrading to 7.06 and thinking about having the Service Desk create all ticktes using the SRM process. Can anyone share their experiences doing this (good or bad). Also, what kind of issues have any of

Re: SRM Work Orders

2011-07-19 Thread Mahesh
I think Service Offering should determine the type of fulfillment application and not all service offerings result in the same fulfillment type. Example: "Report an IT Problem" should create an Incident, "New Employee" process may be done using Change and Work Orders etc.. Thanks Mahesh On Tue,

SRM Work Orders

2011-07-19 Thread Barbara Soditch
We are upgrading to 7.06 and thinking about having the Service Desk create all ticktes using the SRM process. Can anyone share their experiences doing this (good or bad). Also, what kind of issues have any of you discovered using Work Orders. We noticed that there seems to be alot of function