Re: Ticket Life Cycle

2011-02-10 Thread Philip, Saji L
System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Pargeter, Christie :CO IS Sent: Wednesday, February 09, 2011 5:28 PM To: arslist@ARSLIST.ORG Subject: Re: Ticket Life Cycle Will the Status History be enough data? I know that if you go back to a status it will just overwrite

Ticket Life Cycle

2011-02-09 Thread Philip, Saji L
Hi, Listers My mind is a bit sidetracked today, so bare with my on my elementary question. I am tasked to provide reports on ticket history, namely, all status changes and group assignments and date them. My question is, is there a table in Remedy that keeps this transaction? I can

Re: Ticket Life Cycle

2011-02-09 Thread Ben Chernys
://www.softwaretoolhouse.com/ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Philip, Saji L Sent: February-09-11 18:06 To: arslist@ARSLIST.ORG Subject: Ticket Life Cycle ** Hi, Listers My mind is a bit sidetracked today, so bare

Re: Ticket Life Cycle

2011-02-09 Thread Ars Lister
:06:00 AM Subject: Ticket Life Cycle ** Hi, Listers       My mind is a bit sidetracked today, so bare with my on my elementary question.       I am tasked to provide reports on ticket history, namely, all status changes and group assignments and date them.  My question is, is there a table

Re: Ticket Life Cycle

2011-02-09 Thread Pargeter, Christie :CO IS
To: arslist@ARSLIST.ORG Subject: Re: Ticket Life Cycle ** BMC Remedy ITSM 7.6 OOTB offers an audit form that can be configured to track every data change on any field or set of fields you want on any of the OOTB forms. From: Philip, Saji L sphi...@houstonisd.org