System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Pargeter, Christie :CO IS
Sent: Wednesday, February 09, 2011 5:28 PM
To: arslist@ARSLIST.ORG
Subject: Re: Ticket Life Cycle
Will the Status History be enough data? I know that if you go back to a status
it will just overwrite
Hi, Listers
My mind is a bit sidetracked today, so bare with my on my elementary
question.
I am tasked to provide reports on ticket history, namely, all status
changes and group assignments and date them. My question is, is there a table
in Remedy that keeps this transaction? I can
://www.softwaretoolhouse.com/
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Philip, Saji L
Sent: February-09-11 18:06
To: arslist@ARSLIST.ORG
Subject: Ticket Life Cycle
**
Hi, Listers
My mind is a bit sidetracked today, so bare
:06:00 AM
Subject: Ticket Life Cycle
**
Hi, Listers
My mind is a bit sidetracked today, so bare with my on my elementary
question.
I am tasked to provide reports on ticket history, namely, all status
changes
and group assignments and date them. My question is, is there a table
To: arslist@ARSLIST.ORG
Subject: Re: Ticket Life Cycle
**
BMC Remedy ITSM 7.6 OOTB offers an audit form that can be configured to
track every data change on any field or set of fields you want on any of
the OOTB forms.
From: Philip, Saji L sphi...@houstonisd.org
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