Assuming that you are talking about custom code, there shouldn't be any
issues between 8.x and 9. If you were pre-v7, there would be a few issues,
but you're probably good.
Rick
On Oct 20, 2015 5:35 AM, "Williamson, Victoria (CIV)" <
victoria.william...@usdoj.gov> wrote:
> **
>
> Good Morning
Yes, this makes sense. Thank you.
V/R,
~Vic
X44759
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of BradRemedy
Sent: Tuesday, October 20, 2015 9:48 AM
To: arslist@ARSLIST.ORG
Subject: Re: Upgrade advice
**
Hi Williamson
Probably best to review
Yes; Thank you.
V/R,
~Vic
X44759
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Rick Cook
Sent: Tuesday, October 20, 2015 9:59 AM
To: arslist@ARSLIST.ORG
Subject: Re: Upgrade advice
**
Assuming that you are talking about custom code
Good Morning Y'all!
I will be upgrading a unique system where as the majority of the modifications
are done as ARSystem and not in ITSM. I have the documentation on the how to
for the ITSM 8.2 => 9.*. The question is what's the best plan for the 'other
stuff'. Because it's built in ARSystem
Hello Victoria,
There are several factors here that are unknown at the moment. For example,
if your customizations are tied to certain integrations or are they just
stand alone customizations within your environment. Or are some of your
customization tied to any of the OOTB ITSM apps?
Without
Hi Williamson
Probably best to review what that modifications are doing. Do these
modifications integrate with ITSM at all or are they a totally separate
application?
Depending on what the modifications are doing will affect whether you can
simple bring them across untouched or whether you need
) [mailto:
arslist@ARSLIST.ORG] *On Behalf Of *BradRemedy
*Sent:* Tuesday, October 15, 2013 6:59 AM
*To:* arslist@ARSLIST.ORG
*Subject:* Upgrade Advice - Remedy 7.5 P003 + ITSM 7.6 Upgrade to 8
** **
**
Hi
** **
We are busy planning our upgrade of our live environment which
,
* *
*Shawn Pierson *
Remedy Developer | Energy Transfer
** **
*From:* Action Request System discussion list(ARSList) [mailto:
arslist@ARSLIST.ORG] *On Behalf Of *BradRemedy
*Sent:* Tuesday, October 15, 2013 6:59 AM
*To:* arslist@ARSLIST.ORG
*Subject:* Upgrade Advice - Remedy 7.5 P003
| Energy Transfer
** **
*From:* Action Request System discussion list(ARSList) [mailto:
arslist@ARSLIST.ORG] *On Behalf Of *BradRemedy
*Sent:* Tuesday, October 15, 2013 6:59 AM
*To:* arslist@ARSLIST.ORG
*Subject:* Upgrade Advice - Remedy 7.5 P003 + ITSM 7.6 Upgrade to 8
Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of BradRemedy
Sent: Tuesday, October 15, 2013 6:59 AM
To: arslist@ARSLIST.ORG
Subject: Upgrade Advice - Remedy 7.5 P003 + ITSM 7.6 Upgrade to 8
**
Hi
We are busy planning our upgrade of our live
@ARSLIST.ORG
*Subject:* Upgrade Advice - Remedy 7.5 P003 + ITSM 7.6 Upgrade to 8
** **
**
Hi
** **
We are busy planning our upgrade of our live environment which is the
following:
** **
- ARS Remedy 7.5 Patch003
- CMDB 7.6 P001
- ITSM 7.6
- SRM 7.6
Hi
We are busy planning our upgrade of our live environment which is the
following:
- ARS Remedy 7.5 Patch003
- CMDB 7.6 P001
- ITSM 7.6
- SRM 7.6 P001
We are wanting to upgrade to version 8 (latest patch). Going through some
previous threads on the arslist, it appears that I will
We are 7.5 ITSM shop going to 8.1. Based on research advice, we decided
to go with a clean install re-do our customizations. It’s a good
opportunity to review those customizations challenge yourself your
organization on the why, what how of all that tinkering.
Try the Bird Dog Whiskey. I
713-381-5496
gs...@eprod.commailto:gs...@eprod.com
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Boyd, Rebecca
Sent: Tuesday, October 15, 2013 7:18 AM
To: arslist@ARSLIST.ORG
Subject: Re: Upgrade Advice - Remedy 7.5 P003 + ITSM 7.6 Upgrade to 8
**
We
have ever tasted. The 12 and 21 year old is very good as well.
hbr
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Shaw, Geri
Sent: Tuesday, October 15, 2013 8:41 AM
To: arslist@ARSLIST.ORG
Subject: Re: [arslist] Upgrade Advice - Remedy 7.5 P003
.
Thanks,
Shawn Pierson
Remedy Developer | Energy Transfer
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of BradRemedy
Sent: Tuesday, October 15, 2013 6:59 AM
To: arslist@ARSLIST.ORG
Subject: Upgrade Advice - Remedy 7.5 P003 + ITSM 7.6 Upgrade to 8
**
Hi
PROTECTED] On Behalf Of Candace DeCou
Sent: Friday, July 20, 2007 4:35 PM
To: arslist@ARSLIST.ORG
Subject: Re: ITSM 7 - Upgrade advice?
**
Oh absolutely Rick -I agree with you 100%. I've been
administrating/configuring (and doing other things ala Remedy) for about
10 years and I installed the 7
Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Luttmann, Michael W CTR USA
Sent: Tuesday, July 31, 2007 4:05 PM
To: arslist@ARSLIST.ORG
Subject: Re: ITSM 7 - Upgrade advice? (UNCLASSIFIED)
Classification: UNCLASSIFIED
Caveats: NONE
Just
list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Candace DeCou
Sent: Friday, July 20, 2007 4:35 PM
To: arslist@ARSLIST.ORG
Subject: Re: ITSM 7 - Upgrade advice?
**
Oh absolutely Rick -I agree with you 100%. I've been
administrating/configuring (and doing other things ala Remedy
Julie, that is one big project you're undertaking. I don't know what your
exposure to the ITSM 7 suite is, but if that and/or ITIL are pretty foreign
to you, I would definitely recommend getting some help, at least to get
things set up and running. The main reason is that only BMC and its
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Julie L Kanakanui JLKANAKA
Sent: Thursday, July 19, 2007 12:29 PM
To: arslist@ARSLIST.ORG
Subject: ITSM 7 - Upgrade advice?
**
We are starting to plan our upgrade from 6.3 to 7.x. (as well
@ARSLIST.ORG
Subject: Re: ITSM 7 - Upgrade advice?
**
Julie,
We worked on our upgrade from ARS 6.3/ITSM 5.5 to ARS 7/ITSM 7 for many
months. We found that this is quite a large task and I would personally
recommend that you use a BMC Consulting Partner to help you with this
project. The applications
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