Julie, that is one big project you're undertaking. I don't know what your exposure to the ITSM 7 suite is, but if that and/or ITIL are pretty foreign to you, I would definitely recommend getting some help, at least to get things set up and running. The main reason is that only BMC and its consulting partners can take the class that shows how to install and configure the ITSM 7 applications, and it isn't something that even an experienced Remedy developer would be able to easily do on one's own.
There are some good posts on ITSM 7 from some guys and gals who've been there - you can search the archives from any number of places, including www.arslist.org, though some find other front-ends easier to use. Rick On 7/19/07, Julie L Kanakanui JLKANAKA <[EMAIL PROTECTED]> wrote:
** We are starting to plan our upgrade from 6.3 to 7.x. (as well corresponding ARS and CMDB upgrades, and, to make things interesting, a move from Oracle db to SQL). I know there are a lot of posts here with questions/answers/advice. Was wondering if anyone had suggestion on how best to peruse those? And/or I am also looking at BMC support site and have found some webcasts as well as WBT's that look interesting, so if there any suggestions on other good information on that site, that would be welcome. One thing we are trying to determine sooner than later is whether we will need consultant assistance with this or if we can do most on own (1 admin with 2 yrs of experience, 1 new one). Thank you, Julie
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