Shawn,
I think I would send a second email. Then have that email be picked up
by the Email engine and routed into a ticket so that the work of
sending the snail mail could be tracked too.
The body of the second email (picked up in to an ARS form by the Email
Engine) should be what your after.
Greetings List!!!
I've setup a series of HTML Email templates for one of our customers that
successfully sends under various conditions when the end-user list in the
entry has an email address- everything works perfectly!
Now, this customer wants to be able to make a printout to be snail-mailed
@ARSLIST.ORG
To
arslist@ARSLIST.ORG
cc
Subject
View Field HTML Email Templates
Greetings List!!!
I've setup a series of HTML Email templates for one of our customers that
successfully sends under various conditions when the end-user list in the
entry has an email address- everything works
If you were going to do the view field, you could do this a couple ways:
1) A really complicated way is to use PHP, a webserver, and web
services in Remedy to have php display out a nicely formatted html
page with current information retrieved from Remedy given a ID. You
can use the GET method
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