Thank you harsha.
Is there any predefined commands (or) explanations for Application command?
I could see more -e, -l, and many more
for example,
Application-Command Approval Add-Sig -s AP-Sample2:Get Agreement -e
2 -o vm082t -1 0 -2 1
Regards,
Vani.
Hi All,
In the Change form of ITSM 7.5, the tab labels are having leading and
trailing spaces.
For ex: Tabs Dates and Classification are of equal size. Dates tab is having
leading and trailing spaces.
Each tab size is the maximum of all the tabs.If I add a new tab, its going to a
second row.
Hi all,
just an information: wich is the difference in Incident Management between
Contact information and Customer information?
Contact information is not alway filled even if Customer information is
populated.
Do you know if there's a field for Customer (and non contact) email?
Regards,
Gian
Customer is the person encountering the Incident Contact is the person
to call since the customer may be the company CEO and will not be
contacted directly.
-Original Message-
From: Gianluca Nieri gianl...@gianlucanieri.com
To: arslist@ARSLIST.ORG
Sent: Thu, Feb 4, 2010 6:02 am
Thank you.
But why sometimes contact is populated with customer while sometimes
contact remains free?
Which is the logic?
Thanks, gian
On 2/4/10, Gianluca Nieri gianl...@gianlucanieri.com wrote:
Hi all,
just an information: wich is the difference in Incident Management between
Contact
It would be better to direct them to the arslist,
And if they are BMC customers to the Developer Network as well.
We have over 3000 developers on the ARSlist
(registrations are at 4956 so saying over 3000 should be safe).
There are also a number of other already existing forums,
And of course
To understand to work with the Application Commands related to any
application of AR System,
you would be better off with the set Guides that are provided along with AR.
In case of Approval Server, go through the Approval Server guide, look for
Application commands chapter.
If you don't have
Hi Vani, please find the below help, if you need the full document let me know
.
Add-Sig
Add-Sig [-s form] [-e request-id] [-t process-name] {-o approverlist}
[-1 {0|1}] [-2 {0|1|2|999}] [-l Assignee Group ID]
This command adds an additional signature line to an existing approval
request
+1
I don't have enough time in the day to contribute to this list never mind
BMC DN and other forums of personal interest.
It would be better to direct them to the arslist,
And if they are BMC customers to the Developer Network as well.
We have over 3000 developers on the ARSlist
Nieri,
Out of the box, the Contact tab does not get populated, however the Customer
information is required. Perhaps you have some customization set which enters
the contact info based on some criteria?
Tauf Chowdhury | Forest Laboratories, Inc.
Analyst, Service Management
Mobile:646.483.2779
It's worth noting that the section on activating exchanges via workflow (i.e.
submitting a record into the Application Pending form via a filter or active
link) is incorrect.
The reason I bring up creating an entry in the Application Pending using
workflow rather than using aiexfer is that it
**
I hope you filed a defect/enhancement request with BMC :)
Thanks for sharing the answer!Kelly DeaverL-3 Stratis / FAA Contractor
kdea...@kellydeaver.com (ARSlist mail)kelly.ctr.dea...@faa.gov(Business mail)
Original Message Subject: Re: Re : AIE jobFrom: Mike Wallick
If the Incident was created from the requester console the contact is
populated with the requester.
-Original Message-
From: Gianluca Nieri gianl...@gianlucanieri.com
To: arslist@ARSLIST.ORG
Sent: Thu, Feb 4, 2010 7:26 am
Subject: Re: Contact vs Customer
Thank you.
But why sometimes
Hi Conny,
Indeed, this was the problem. I increased the processes in Oracle and
it worked fine. Thanks you!!
On 2/3/10, Conny Martin conny.mar...@t-systems.com wrote:
IMHO this is related to the processes and sessions parameter on the
oracle-db. You're running out of available oracle
I did just this morning.
Regards,
Mike
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Kelly Deaver
Sent: Thursday, February 04, 2010 8:27 AM
To: arslist@ARSLIST.ORG
Subject: Re: Re : AIE job
**
I hope you filed a defect/enhancement
Well I found a way do this and decided to post it in case someone else comes
across this same issue.
I think the arreload was not able to update the cache because storing the
640,000+ records before performing the update to the user_cache table was
using up all of the servers resources so it
tomcat Crashing:
anyone See this Timer-2 before?
Solution?
DEBUG: MemSessionManager: 0 of 0 sessions reaped.
- VM shutting down with the CacheManager still active. Calling shutdown.
- VM shutting down with the CacheManager still active. Calling shutdown.
GoatCacheManager shutdown() starts...
Greetings,
Has anyone used Remedy in conjunction with any pension management
software? If so, what was the software?
Thanks in advance,
Joe Castleman
___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
RANT
Has anyone successfully integrated Alarmpoint to ITSM 76 in a Windows 2008 R2
x64 environment? According to Alarmpoint, we won't be able to do this until
2011 because their lame Java Client, that has to be installed directly on the
AR Server, won't support higher than Server 2003 until
Offhand question... Can you fool the client using Windows Program Compatibility
into thinking it is on a lower OS?
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of strauss
Sent: Thursday, February 04, 2010 1:28 PM
To:
Another thought...if their interface is through the AR Java plugin, can you
install the AR Java plugin on another compatible box?
On Thu, Feb 4, 2010 at 2:55 PM, Grooms, Frederick W
frederick.w.gro...@xo.com wrote:
Offhand question... Can you fool the client using Windows Program
Maybe Alarmpoint needs to prorate the cost until they get up to speed with
the rest of the world? (Wishful thinking)
Jason
On Thu, Feb 4, 2010 at 11:28 AM, strauss stra...@unt.edu wrote:
RANT
Has anyone successfully integrated Alarmpoint to ITSM 76 in a Windows 2008
R2 x64 environment?
Hi,
Can you set up an extra server as a server in a server-group, and use
that as the AlarmPoint integration?
--
Jarl
2010/2/4 strauss stra...@unt.edu:
RANT
Has anyone successfully integrated Alarmpoint to ITSM 76 in a Windows 2008 R2
x64 environment? According to Alarmpoint, we won't be
Maybe - good thought! I am playing with that right now to install the
7.1.00.008 Admin Tool on the 7.5 mid-tier server (also Win2K8R2x64) because it
is a required app to install the Kinetic Request web and application. That
worked (just now) by selecting Windows XP Sp2 compatibility for the
If only we had suite licensing and COULD...
Christopher Strauss, Ph.D.
Call Tracking Administration Manager
University of North Texas Computing IT Center
http://itsm.unt.edu/
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On
Lis...
You can bypass some of the AlarmPoint java issue by interacting with AlarmPoint
using their web services...
http://your alarmpoint server:8080/api/services/AlarmPointWebService?wsdl
This will allow you to put things/events/incidents/people/groups into the
AlarmPoint server, but won't
Mark,
Rather than do all this pattern matching, how about you do a lose-focus set
fields to a hidden, display only, integer field and then set it back to the
original character field. Whatever is left in the character field *will* be an
integer, regardless of any alpha characters which were
Good afternoon listers. Is there a way to tell if a table field contains any
entries when a record is Displayed or Opened, so that I can fire an AL?
--
Drew
Sent from Miami, FL, United States
That's a laugh! I'm in Comayagua.
You can do a colcount($columnname$) on a column you know won't be null (like
hidden request id if you like), and if the count is 0 you know there are
entries in the table.
_
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Drew Shuller
Sent:
Drew;
I think if your AL has a qualification of 0 on the table field ID itself,
you will get a value if the table has an entry.
R
_
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Drew Shuller
Sent: Thursday, February 04, 2010 3:52 PM
Note that you may need to make sure the table field has been refreshed before
checking how many rows are in it. Otherwise, it may come back as zero.
Lyle
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Ray Palla
Sent: Thursday, February 04, 2010
Hi Jason,
Yes I forgot to mention the analyze workflow feature. I am finding it
very useful. It makes it particularly easy to identify old no longer
used workflow. I'm not convinced on the need to report on dozens of
unindexed fields in join forms though. It doesn't seem to take into
account that
I’m curious if anyone has successfully integrated Alarmpoint to ARS 7.5/ITSM
7.6 on UNIX installations.
Thanks,
Ranjith
On Thu, Feb 4, 2010 at 2:18 PM, Doug Blair d...@blairing.com wrote:
Lis...
You can bypass some of the AlarmPoint java issue by interacting with
AlarmPoint using their web
That did work... I got it installed and what passes for a management interface
came up like it was supposed to. Next I'll try to load the integration they
have to Service Desk 7.6; the integration to Change Management 7.6 is still in
the works. I'll bet those installers don't want to run,
Drew,
While all these methods would work, use a little caution about refreshing
the table field if not needed to be refreshed if the table against which
that table field is built is a large table. You do not really want to get
the results back if they are not needed..
In that case I would use a
Thanks everybody, now it's ok!
On Thu, Feb 4, 2010 at 3:29 PM, Roger Justice rjust2...@aol.com wrote:
If the Incident was created from the requester console the contact is
populated with the requester.
-Original Message-
From: Gianluca Nieri gianl...@gianlucanieri.com
To:
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