Thanks! It sounds like I have to reinstall the midtier
Why go with IIS over Tomcat? Management has notified us that it's the
standard for the agency.
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Schon, Stuart
Hello,
I'm using a fairly old version of ARS (5.1) and I'm not really fluent
with ARS, despite reading a good part of the javadoc. Is there anyone
able to confirm how I should proceed to update one or two fields in a
given record ?
The doc seems to imply I should use Proxy.ARSetEntry:
public
Hello,
My advice is to use http://www.newatlanta.com/ with IIS.
We are using here - Internal. Win 2003, Midtier 7.1 patch 008
For extern use we have Linux, Midtier 7.1 patch 008.
Daniel
*
This message and any attachments (the message) are confidential and
Bing,
Like Rick put so very well ³everyone is entitled to their opinion² but no
offense - please remember that other countries do just extremely as well in
business as any US company.
Business is business anywhere, USA, Europe, India, China, Africa, Oceania,
etc.
And everywhere, business still
Dear List,
Has anybody gotten the Approval Server Lunch Scheduler Sample system to work,
who would be willing to offer some help, say, in return for a contribution to
their favorite charity?
Dwayne Martin
James Madison University
We have this exact confiuration in our environment using IIS as the web server
HTTPS and using Tomcat as the servlet jsp engine.
Rafael
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Zaayer, Ben (Information
I would suggest talking to management before doing anything. Based on your
previous emails, it sounds like they want to do away with Tomcat altogether
rather than allowing you to use IIS/Jakarta/Tomcat. I would make sure that
they understand Remedy's Mid Tier can't be converted to ASP at all.
Good point Shawn.
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Pierson, Shawn
Sent: Wednesday, March 24, 2010 3:50 PM
To: arslist@ARSLIST.ORG
Subject: Re: Change from Tomcat to IIS - how?
I would suggest talking to
Julio, your comments are appreciated, but capitalism isn't really the issue
here, deliberately fraudulent activities by individuals are, and those are
NOT allowed by at least the laws in the U.S. (I won't speak for countries
whose monetary laws I don't know). While John Moores and Fred Luddy were
It was suggested using a Jakarta Isapi filter to communicate with IIS. Does
this make sense? Where would
you suggest I find out more about this? This is all new territory to me.
This route would not be using
any Tomcat softwareright?
-Original Message-
From: Action Request
Wrong... All the dll does is to pass the java pages from IIS to the JSP Engine
(Tomcat in this case)
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Richard Copits
Sent: Wednesday, March 24, 2010 9:08 AM
To:
Hi,
If your underlying entry-object only contains the field/value-pairs you
want to set, you will be fine.
The ARSetEntry-function is designed to allow updates of changed fields only.
If you pass field123=NULL to ARSetEntry, it will clear this field. If you
do not pass field123, nothing will
Now I understandthanks!
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Grooms, Frederick W
Sent: Wednesday, March 24, 2010 10:11 AM
To: arslist@ARSLIST.ORG
Subject: Re: Change from Tomcat to IIS - how?
Wrong... All
When we tried to install 7.5 p3 on our Dev Server we were given the error
that we needed to change the Registry NS_Lang setting to
AMERICAN_AMERICA.AL32UTF8 (it's currently AMERICAN_AMERICA.WE8MSWIN1252)
When we changed this registry setting a bunch of our forms disappeared
because (we think)
Hi Misi,
If you pass field123=NULL to ARSetEntry, it will clear this field. If you
do not pass field123, nothing will happen to that field.
thank you! I'll experiment with this and will post-back my code, in
case it's useful to someone else.
best,
-- Thibaut
Hi All,
I have added a free utility for converting ARX-files into something we
humans can read.
This can be useful for archiving purposes, or when you want to bring some
offline data with you on the road.
The result is an index-file with the result-list of your export data, as
well as details
Nice
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Misi Mladoniczky
Sent: Wednesday, March 24, 2010 10:31 AM
To: arslist@ARSLIST.ORG
Subject: OT: new tool RRR|ArxToHTML added
Hi All,
I have added a free utility for
We upgraded to new hardware for our test server.
We installed Windows 2008 and MSSQL 2007.
Installed ARS 7.5 Patch 004
Everything is working correctly at this point.
We then loaded the database from our production server, which is running:
Windows 2003 and MSSQL 2007.
Everything was working fine
Very slick.
So -- if you were to run this - and produce a bunch of HTML -- then
hook it to your web-server -- then use Lucene to crawl it -- you sort
of end up with a knowledgebase (sorta).
That would be a fun project.
-John
On Mar 24, 2010, at 12:12 PM, LJ Longwing wrote:
Nice
Hi John,
Good idea!
I guess I should add some CSS-support to make it easier to drop the files
onto a web server...
Another idea would be to allow shortcuts to Mid-Tier from the
result-list-file.
Best Regards - Misi, RRR AB, http://www.rrr.se
Products from RRR Scandinavia:
*
Hi Listers,
We are trying to merge the helpdesk tickets in a single Incident managment
Console from 3 different servers.
All these servers are having independent Remedy application running as of
now.
Is it possible to merge it in a single console are show them? At the same
time it should be
Hi,
You can download it and use it however you like.
This tool does not connect to anything, so It should be safe enough, and
easy to box in.
You can always run it on an external hardware if you can bring your
arx/def-file with you.
The resulting HTML-files are extremely simple, contain no
**
All:
I installed tomcat 6 and mid-tier 7.5 on a Windows XP (version 2002 service pack 3) on my laptop. The Apache Tomcat 6 service starts but the stdout_.log shows the following error
- Trying to load configuration arsys_api.xml- Could not load optional configuration arsys_api.xml-
Right. This lets IIS take on the authentication work up front and then pass
requests through the Jakarta ISAPI plugin to Tomcat where the mid-tier is
installed as a web-app.
It's not hard to learn how to do this. If you reinstall the mid-tier the
installer should take care of it for you. I
This sounds like you probably need to enable 32-bit applications in IIS. There
are recent threads on this topic that will likely answer the question,
including the steps needed to enable it. If you search the arslist archives,
you should be able to find them.
Lyle
From: Action Request
Hi Everyone,
We have an old PC (Dell optiplex 260 XP) that various users have been using to
log into Remedy for years. Remedy was running as system Administrator. For
security we downgraded the machine to run as User. As soon as we did, certain
users were unable to see certain Remedy forms.
Make sure all users have FULL rights to the folders (and sub folders) where the
Remedy cache files and user tool are stored
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Martin, Dwayne
Sent: Wednesday, March 24, 2010
Andy, go into your ar.cfg and set the db-password manually. The
encryption key doesn't pass between servers but once you connect the
first thing you will want to do is go into the Database Tab on the
Server Information form and set the password there again. The next
restart will set your
Just a thought. Ex: you have server A,B,C
You could probably write dblinks to the incident forms in b,c in
server a.
Then create view forms on server a for server b,c with those db links.
And use these view forms to create a join of Incident form on A,
viewform_B, viewform_C, and then use this
Thanks, Frederick,
Our local PC guru came to a similar conclusion and fixed it. I'll quote him:
**
Found several files the user did not have Write access to. Granted Modify,
Read Execute, List Folder Contents, Read, and Write permissions to the logged
in Windows user for the following
Hi everyone,
We currently have the CMDB installed, but are not using it to its greatest
potential. We are only manually imported and updating the CI's as people see
fit. The initial owner of this process had the Tag Number and the CI Name as
the same thing - the tag number of the CI. Nice
In my last position, we used the machine's name in DNS as the CI name. That
way, people see the CI in the way they're using to seeing it everywhere else.
The important thing to note, if you do that, is that CIs really ought to have a
unique identifier that stays with that CI forever and never
Thanks a ton! For your reply!
Can you give me a bit more details on the thoughts you have?
I got a good picture from technical perspective. Also want a better
explanation on business front when you are trying to convince the client.
Hope you got it. Waiting for your reply!
Regards,
Arnab
what about DEF-to-HTML ?
On Wed, Mar 24, 2010 at 2:40 PM, John Sundberg
john.sundb...@kineticdata.com wrote:
Misi,
Good idea.
I would create a template file with placeholders for fields.
Some sort of
rrrhtmlprep -d ... which would create a template file.
Then a person could modify
We adopted the following naming conventions for CI's:
Introduction
BMC Remedy ITSM / Atrium CMDB systems have a need for unique names to use in
identifying each instance of a configuration item. The convention needed to be
separate from the network name so as to include configuration item
Hello Listers,
I received a request from our management wanting to limit the access of
a particular type of Incidents to two specific groups. Currently any
one with Incident user permissions can search the Incident form and see
any Incident entered. We want to keep this functionality for the
Yours truly,
Charles H. Roberts, 4th
Customer Service Manager (CSM)
Riverside County Information Technology (RCIT)
Office: 951-486-7780
Cell: 951-840-8699
eMail: crobe...@riversidecountyit.org
-Original Message-
From: Action Request System discussion list(ARSList)
7.5 extended the functionality to allow support groups that could not see a
company to see an Incident for a company that their support group is assigned
to. The only way I have seen what you have requested is to create a new company
and restrict all other support users to only the old company
Well...
I think that would be something to incorporate in ARInside.
It is not hard to fill out the C-structures with data from a def-file. It
is just a lot of hard work to get it complete and version independent...
Best Regards - Misi, RRR AB, http://www.rrr.se
Products from RRR
Well...from that standpoint ARInside already does 'XML' to HTMLbut not
Def.
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Misi Mladoniczky
Sent: Wednesday, March 24, 2010 2:52 PM
To: arslist@ARSLIST.ORG
Subject: Re:
I am finding in the close arena like dod disa DARPA ect. They will not
allow arinside but I can get the def. So using something like this is
non intrusive in a closed and classified arena... I was just hoping.
Thanks anyways
Sent from my iPhone
On Mar 24, 2010, at 4:52 PM, Misi
Oh right. I missed that
Sent from my iPhone
On Mar 24, 2010, at 5:09 PM, LJ Longwing lj.longw...@gmail.com wrote:
Well...from that standpoint ARInside already does 'XML' to
HTMLbut not
Def.
-Original Message-
From: Action Request System discussion list(ARSList)
HmmmI used ARInside when I was working with NorthComeither way you
could run ARInside in 'offline mode' with an XML def file of the system.
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Pat Zandi
Sent: Wednesday,
Hello List,
We are working to consume a LANDesk web service to bring in asset
information into the our CMDB (7.6). We are encountering an issue with
authenticating to the LD server. They are using Windows integrated
authentication to secure access the web service. We have tried using
Hello All,
We are looking to hire a full time mid to senior level developer in the
Atlanta, GA area.
Experience with 7X CMDB/Asset/Change/SLM/Incident is preferred.
This developer position would interact with two other developers and an
administrator.
We plan to roll out SLA/Change and Asset this
List,
I am in a pickle here. I have 200 RKM documents that are in a dev
environment. Thise ID's are 100-300. I am being asked to move them into
poduction where there are 500 documents, 100-500.
Is there an easy way to move those 200 RKM documents from dev into
production that will
Review the XML document and you see the ID is on the document. There is a
command line import tool this might help.
-Original Message-
From: Kevin Begosh kbeg...@gmail.com
To: arslist@ARSLIST.ORG
Sent: Wed, Mar 24, 2010 8:04 pm
Subject: RKM Document Migration from Dev to production
I see that there is the document ID in the document and the document name
itself is the document ID. Is there anyway to ot manully change it?
Where is this command line import tool you are refering to?
Kevin Begosh
On Wed, Mar 24, 2010 at 5:13 PM, Roger Justice rjust2...@aol.com wrote:
**
I cannot find it listed in my manuals at this time. RKM 7.2 included an import
tool and you should able to find a document that has it listed.
-Original Message-
From: Kevin Begosh kbeg...@gmail.com
To: arslist@ARSLIST.ORG
Sent: Wed, Mar 24, 2010 8:32 pm
Subject: Re: RKM Document
okay thanks. I cannot find it either. The only thing I saw was RKM convert
but that was chaning it for multi tenancy
On Wed, Mar 24, 2010 at 6:47 PM, Roger Justice rjust2...@aol.com wrote:
** I cannot find it listed in my manuals at this time. RKM 7.2 included an
import tool and you should
To really do it, you probably need to manually rename the files and edit them
with the document ID that you want them to have. You will probably also have
to update the RKM database to increase the next document ID to a number greater
than the last article that you will be adding from dev (I'm
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