Hi,
You might also want to consider creating a StatusHistory-child-form where you
store status-changes for your tickets. It is easier to do a lot of things if
you have each status change as a separate record.
If you do not want to use the existing Status-History data, you might consider
using
Doug/Ken,
Many thanks - I'm sceptical of it being a password as such, as these are
test servers on which I've set a generic (arsystem) DSO password. I'll
follow through with the password copy on the ar.conf file, we too are on
Solaris.
Regards
Dave
On 24 January 2013 01:24, Ken Pritchard
A February deadline works for me.
I am close to CA time (being at Alaska) for 3 weeks of the month AND on CA
time even when back home in NJ on the 4th week so I can work with my current
customer on their schedule - so whatever weekend schedule works for Jason
should work for me. Rod, what
I actually did try element/element too for what are required fields with
a default on an ARS form, and still got the error 500..
I even inserted element$DEFAULT$/element and guess what I got there...
this is quite interesting
The record gets saved, EXCEPT that in that field on the form, I
Don't worry :-) already tried that.
_
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Jason Miller
Sent: Thursday, January 24, 2013 1:22 AM
To: arslist@ARSLIST.ORG
Subject: Re: Possible reasons for 500 - Internal server error. while
Fred,
Another way of representing null as far as I know about request envelopes is
that you remove that element from the request envelope altogether.
So I tried both that as well as the element/element and got the 500
error.
$DEFAULT$ doesnt error and saves the request - only that it gets
An ARS client is supposed to auto convert the saved time to the time in the
zone the record is opened in using that regions offset just in the same way
as it calculates the offset and saves it on the server using the servers
regional settings. So what would you really be achieving by wanting to
It works for the email config as well,
In case you needed to know
Sent from my iPhone
On Jan 24, 2013, at 3:39, Dave Barber daddy.bar...@gmail.com wrote:
** Doug/Ken,
Many thanks - I'm sceptical of it being a password as such, as these are test
servers on which I've set a generic
I have a couple of test remedy servers that are built identical (ARS 7.6.04
SP2). On one of the servers when I go into the Server Information form I get a
series of error messages where it fails to load information into the form.
I get the following type error against several of the data load
ARUtilities 7.6 has this ability
http://www.arutilities.com/
hope it helps
Les
What's the easiest way to clear the values from a diary field? Or is there
a way to do this?
It seems it cannot be done through a filter or escalation.
Andy L. Mayfield
Alabama Power Company
Protection
Hi,
All of our servers are configured to use UTC. We've never seen any issues
related to doing so.
Regards,
Tony
|
| From: |
|
have lots of utc servers.. never had issues.. (except to remember that
escalations run on SERVER time not local time)...
Patrick Zandi
___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Where the Answers
Back on 7.1 I had the same issue There are not enough rows in the table
(Server Ports) to display all entries. (ARWARN 47006) and support told me to
update the form and add in a MAX rows for the table. It sounds like you are
having the same issue. How many entries do you have setup in the
Removing the element from the request envelope is the only way I know to have
the ARS form use the defaults defined on the form. You are correct that ARS
keywords are not converted when receiving XML payloads (They do go thru the
API, it is just a different API call XMLCE)
When you get the
I tried removing the element from the envelope with no luck. I had to have
it there with some value defined in it for it to work. Or I would encounter
500 - Internal server error (see subject of this email)
Joe
-Original Message-
From: Action Request System discussion list(ARSList)
I never saw any update on the list, for this question.
We are just talking about it here, but I can not find any one that has done it
or has any info.
Hbr
Sent from my iPhone 5
On Jan 23, 2013, at 7:09 PM, Samuel J Albury III sjalb...@dne-llc.com wrote:
Please update us on that. I am very
I have not used a touch screen with Remedy on a tablet but have used Remedy
7.6.3 in a Conference Room (electronic white board) - it worked well once I
got the hang of using it.
Thank you,
Sandra Hennigan
Remedy Developer
-Original Message-
From: Action Request System discussion
Bob,
First, you are getting a WARNING not an error. Note that it says ARWARN and
ARNOTE
not ARERR. So, nothing is not showing and it is not blocking your progress.
The Server Information form is a Vendor form where it is making API calls and
interpreting server configuration. That data is
Isn't a touch screen just another type of mouse for the PC?
Fred
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Howard Richter
Sent: Thursday, January 24, 2013 11:54 AM
To: arslist@ARSLIST.ORG
Subject: Re: Touch Screen
I don't see Service Management Specialist anywhere in the config. Why
does the configuration and legal license naming have to be so convoluted?
Is there anybody out there who has been able to take the documentation that
indicates your licensed capacity (sent when you purchase or renew support)
The biggest issues I have noticed with using a touch screen interface are
double clicking and right clicking. Say you want to double tap a record in
a table field to open it, most touch screens will zoom instead of trigger a
double click. Also it is hard to get to right click context menus
Yes
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Jason Miller
Sent: Thursday, January 24, 2013 12:19 PM
To: arslist@ARSLIST.ORG
Subject: Re: License question
**
I don't see Service Management Specialist anywhere in
We're going to use the best pointing device in the world. We're going to use a
pointing device that we're all born with - born with ten of them. We're going
to use our fingers. We're going to touch this with our fingers
-Steve Jobs
Read more at
I second that as well
On Thu, Jan 24, 2013 at 2:19 PM, Jason Miller jason.mil...@gmail.comwrote:
**
I don't see Service Management Specialist anywhere in the config. Why
does the configuration and legal license naming have to be so convoluted?
Is there anybody out there who has been
Just want to point out this idea in the BMC Communities since there have
been discussions in the past regarding how an individual can do Remedy
development without being attached to a company with a support contract.
If this were to take off and depending on how it is structured (cost
and
Cool, come on down to San Diego. I'll buy you some beers and you can
configure our servers :)
On Thu, Jan 24, 2013 at 11:24 AM, Longwing, LJ CTR MDA/IC
lj.longwing@mda.mil wrote:
Yes
-Original Message-
From: Action Request System discussion list(ARSList) [mailto:
ITSM 764 sp2, Stack Installer
We are being told by support that if we are only going to use the English
views/data then we should uncheck Localized Server. This will help with
performance by limiting the number of SQL statements run against localized
forms.
Has anyone used the stack installer
Sorry, URL fail.
https://communities.bmc.com/communities/ideas/1319
On Thu, Jan 24, 2013 at 11:29 AM, Jason Miller jason.mil...@gmail.comwrote:
Just want to point out this idea in the BMC Communities since there have
been discussions in the past regarding how an individual can do Remedy
LOL :)
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Jason Miller
Sent: Thursday, January 24, 2013 12:30 PM
To: arslist@ARSLIST.ORG
Subject: Re: License question
**
Cool, come on down to San Diego. I'll buy you some
The answer is because the license is different than the sales bundle. Service
Management Specialist is a sales bundle. AR User Fixed is a license
contained in that bundle.
Think of it this way - when you buy a car, they offer you bundles of stuff.
For example, they may offer you an Off-Road
Hi everyone, thanks for replying.
My issue isn't with the server side of things, I'm fully comfortable
setting up UTC there. I think Joe saw the point best - we want to control
the user timezone and set it to be UTC as well.
As to why, the reason is that we have multiple locations in multiple
Paul,
Every user has a User Preference record.
One of the settings on that User Preference record is the timezone.
By default, permissions are set up so that users can change their user
preference.
Now, the user preference form is a FORM. That means it has permissions.
You can simply change
Thanks for replying, Doug!
Yes, this is essentially what we have done, but we are currently
researching whether UTC is a valid value for the field, as it does not
appear in the dropdown list. I just tested and it doesn't object to the
value of UTC, so I will look into whether it behaves as
Hi All,
BMC would like to better understand how fast Windows 2012 is being
implemented by BMC Remedy / Atrium customers. So I have a few quick questions:
1. Is anyone currently using Windows Server 2012 in production with AR System
7.6.04 or 8.0.00?
2. Is anyone planning to move to
**
Hi :)I'm testing ITSM 8 Patch 001 for a while now with Windows Server 2012 (and SQL Server 2012 btw), so far it's working quite ok, nothing blocked me.The problems I have / had so far:- IE 10 just freezes (didn't have the time to look at time, strongly suspect the way IE10 embeddes flash now),-
Hi Guys,
I created a vendor form to bring the data from LDAP but total we have some
thing 100,000 records in LDAP but when i do search in Remedy vendor form its
showing me only 33,000. Is there any reason for this ?
Thanks
I have nothing to add to this discussion on the server side, however I’d like
to bring something up with your Internet Explorer issue.
On the client side, we’ve discovered some defects in IE 9 that may still be an
issue in 10, as well as performance issues that I suspect are due to AppSense
or
Good evening!
I currently have a Jr. Remedy Development role open on the east coast. Please
contact me at tkie...@columnit.com if interested. Will pay for a referral who
receives the job. Thanks, and I look forward to hear from you!
JOB DESCRIPTION:
* Candidate must have a minimum of
hi All,
We are trying to setup DSO for User form from Server A to Server B. But it
always throws a unique index violation. We have set DSO for people form as
well. The need to set DSO for User form is due to the fact that the DSO set on
People form will create a User record but will not move
**
Hi :)Are the unique index violation errors on the User form or rather on the "People Permission Group" form?.If it's indeed user form, what did you use as the "match" part of the distributed mapping for User form on server A, "match by request ID" or a "matching qualification"?Because if you've
I thought utc was Keflavik ?
Sent from my iPhone
On Jan 24, 2013, at 16:17, Paul Blasquez pblasq...@gmail.com wrote:
**
Thanks for replying, Doug!
Yes, this is essentially what we have done, but we are currently researching
whether UTC is a valid value for the field, as it does not
David,
I think all of us admins/consultants/etc. would give you a great big thank
you, if the mapping/utility you and your team at BMC is created and then
published.
This has been a pain in my side since my days with Remedy.
Take care and thanks,
Howard
From: Action Request
East coast is very large can you at least narrow it down to a state.
-Original Message-
From: Kiefer, Todd tkie...@columnit.com
To: arslist arslist@ARSLIST.ORG
Sent: Thu, Jan 24, 2013 5:17 pm
Subject: JOB - Jr. Remedy Developer Needed on East Coast
**
Good evening!
I currently have
Thanks! The analogy helps. The trick is you don't have to reconcile and
track your mud flap count/usage to maintain compliance. Once you buy the
off-road package you are done.
So I guess what is missing is the documentation that lists the packages and
what they contain.
Agreed that license
Make sure Directory Page Size Base DN for Discovery parameters are set
properly. I think what you are getting data in chunk. I believe ARPlugin
logging will help in identifying the root cause.
On Fri, Jan 25, 2013 at 3:40 AM, rajkiran Alle rajkiran...@yahoo.comwrote:
Hi Guys,
I created a
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