Re: EXTERNAL: Re: Off Topic - Before the List is Gone! NOTE: Not Gone, MOVED

[Ian.Trimnell]

Well, I think it is a case of “So long, and thanks for all the fish”.  I just 
attempted to join the group in Communities and got the following message:

The area of BMC Communities is visible to registered logged in users. If you 
are logged in when you receive this message then you might not have sufficient 
access privileges to view requested page.

I don’t know whether this is linked to the fact that we are no longer customers 
of BMC – we moved to MS System Centre Service Manager a couple of years ago, 
but still use AR System in a non-maintained mode for some mission critical 
functions (don’t ask!).  Perhaps my BMC account is in a confused state.  I am 
lurking here as I am still responsible for the current implementation (having 
built it from scratch over the past 17 years) and you never know when problems 
might arise.

Despite having moved to SCSM there are number of people who still pine for our 
Remedy solution, but I think that management have burnt their bridges and have 
taken the MS dollar.  The main complaints of SCSM are that it is slow, not 
really a ticketing solution like Remedy can be and it can’t handle child forms 
(the main reason why the system I maintain hasn’t migrated).

So, if I can’t get into the Communities group for ARSlist then I will say 
goodbye, and thanks for all the help I have received for all of you over the 
past years.  I have always enjoyed working with AR System, mainly because you 
can get to do anything you want (within reason!).

Cheers!

Ian

Ian Trimnell, Systems Programmer, Information Technology
The Open University, Milton Keynes, UK
Phone: 01908 653741   web: http://www.open.ac.uk/

From: "Action Request System discussion list(ARSList)"  on 
behalf of Misi Mladoniczky 
Reply-To: "arslist@ARSLIST.ORG" 
Date: Tuesday, 27 September 2016 at 15:03
To: "arslist@ARSLIST.ORG" 
Subject: Re: EXTERNAL: Re: Off Topic - Before the List is Gone! NOTE: Not Gone, 
MOVED

**
Hi Axton,

Long time since I saw you. Both online and face2face. Are you still doing 
Remedy stuff?

But hopefully the list will continue to live on BMC communitites!

So please join the secret arslist group with currently 193 members:
https://communities.bmc.com/groups/arslist

Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011)

Ask the Remedy Licensing Experts (Best R.O.I. Award at WWRUG10/11/12/13)
* RRR|License - Not enough Remedy licenses? Save money by optimizing.
* RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs
Find these products, and many free tools and utilities, at http://rrr.se


September 27, 2016 6:19 AM, "Axton" 
> wrote:
**
This list will be missed. I want to say thanks to everyone who made it what it 
is.
Axton Grams
On Fri, Sep 23, 2016 at 11:37 AM, Joe D'Souza 
> wrote:
**

That was “more or less” my understanding too – thank goodness a new account 
need not be created every time you are working on a different or a newer 
support contract..

Joe



From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of LJ 
LongWing
Sent: Wednesday, September 21, 2016 5:47 PM

To: arslist@ARSLIST.ORG
Subject: Re: EXTERNAL: Re: Off Topic - Before the List is Gone! NOTE: Not Gone, 
MOVED

**

Communities auto associates your communities account with the SSO that is used 
at the rest of BMC, which includes your BMC Support account (if you have 
one)...if you don't have one, then it just creates an accountthere is no 
need to have it tied to anything support related. If you decide to have it 
associated with your support account (through your work email), then, when you 
change jobs, it's necessary to have the communities account associated with a 
new 'customer' account...but, if your communities profile is associated with a 
personal address instead of work address, there is no need for all of that 
effort.

On Wed, Sep 21, 2016 at 3:23 PM, Joe D'Souza 
> wrote:

**

To the best of my knowledge a developer account is not tied to a support 
contract so it remains active even as you switch customers so from one contract 
to another – correct?

Joe



From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Reiser, 
John J
Sent: Monday, September 19, 2016 1:59 PM
To: arslist@ARSLIST.ORG
Subject: Re: EXTERNAL: Re: Off Topic - Before the List is Gone! NOTE: Not Gone, 
MOVED

Dan,

I just want to add my thanks.

I’ve been developing Remedy AR System schemas and workflow since 1994 and the 
ARSList has always been my security blanket.

There was 

Re: EXTERNAL: Re: Off Topic - Before the List is Gone! NOTE: Not Gone, MOVED

[Misi Mladoniczky]

Hi Axton,

Long time since I saw you. Both online and face2face. Are you still doing 
Remedy stuff?

But hopefully the list will continue to live on BMC communitites!

So please join the secret arslist group with currently 193 members:
https://communities.bmc.com/groups/arslist 
(https://communities.bmc.com/groups/arslist)

 Best Regards - Misi, RRR AB, http://www.rrr.se (http://www.rrr.se) (ARSList 
MVP 2011)

Ask the Remedy Licensing Experts (Best R.O.I. Award at WWRUG10/11/12/13)
* RRR|License - Not enough Remedy licenses? Save money by optimizing.
* RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs
Find these products, and many free tools and utilities, at http://rrr.se 
(http://rrr.se)
September 27, 2016 6:19 AM, "Axton"  wrote:

**This list will be missed. I want to say thanks to everyone who made it what 
it is.
Axton Grams  
On Fri, Sep 23, 2016 at 11:37 AM, Joe D'Souza  wrote:

 **
That was “more or less” my understanding too – thank goodness a new 
account need not be created every time you are working on a different or a 
newer support contract.. 

Joe  

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG (mailto:arslist@ARSLIST.ORG)] On Behalf Of LJ 
LongWing
Sent: Wednesday, September 21, 2016 5:47 PM 
To: arslist@ARSLIST.ORG (mailto:arslist@ARSLIST.ORG)
Subject: Re: EXTERNAL: Re: Off Topic - Before the List is Gone! NOTE: Not Gone, 
MOVED   
**  
Communities auto associates your communities account with the SSO that 
is used at the rest of BMC, which includes your BMC Support account (if you 
have one)...if you don't have one, then it just creates an accountthere is 
no need to have it tied to anything support related. If you decide to have it 
associated with your support account (through your work email), then, when you 
change jobs, it's necessary to have the communities account associated with a 
new 'customer' account...but, if your communities profile is associated with a 
personal address instead of work address, there is no need for all of that 
effort. 
On Wed, Sep 21, 2016 at 3:23 PM, Joe D'Souza  wrote: 

**  
To the best of my knowledge a developer account is not tied to a 
support contract so it remains active even as you switch customers so from one 
contract to another – correct? 

Joe  

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG (mailto:arslist@ARSLIST.ORG)] On Behalf Of Reiser, 
John J
Sent: Monday, September 19, 2016 1:59 PM
To: arslist@ARSLIST.ORG (mailto:arslist@ARSLIST.ORG)
Subject: Re: EXTERNAL: Re: Off Topic - Before the List is Gone! NOTE: Not Gone, 
MOVED  
Dan, 

I just want to add my thanks. 

I’ve been developing Remedy AR System schemas and workflow since 1994 
and the ARSList has always been my security blanket. 

There was always an answer that went far beyond what you could get from 
Remedy/(Evil Bird)/BMC support often times coming from Doug Mueller (Father 
Remedy). 

Matthew, Carey, Claire, Gidd, L J, Jason, Joe, Misi, Kelly, Dave, 
Lenny, Barry, Fred, Phil and Dan are names that will forever hold a place of 
honor is a Diary Field in my head. 

Wow I guess I’ve been living ARSystem far too long. 

From the early Motif days through the First web based interface 
(cgi_ar) to Push actions (yeah) and check boxes (meh, should have been binary 
mapped selections in one field), Remedy Web and MidTier I’ve been able to 
provide a solution for our organization.  

Thank you, 

--- 
John J. Reiser
Building 760-J202
Remedy AR System Developer 

Senior Software Development Analyst 
Lockheed Martin - RMS Moorestown Region
The star that burns twice as bright burns half as long. 
Pay close attention and be illuminated by its brilliance. - paraphrased by me  

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG (mailto:arslist@ARSLIST.ORG)] On Behalf Of arslist
Sent: Tuesday, September 13, 2016 11:06 AM
To: arslist@ARSLIST.ORG (mailto:arslist@ARSLIST.ORG)
Subject: EXTERNAL: Re: Off Topic - Before the List is Gone! NOTE: Not Gone, 
MOVED 

**  

NOTE: On Friday Sept. 30th the plug will literally be pulled on the 
Servers this version of the list is running on. Please move over to the new 
home in Communities by then. 

The ARSlist didn’t even start on listserv, it was another messaging 
software. I planned to make it a group on usenet, but the anarchist group in 
charge spent 9 months talking about where it should be in the structure (anyone 
familiar with Hitchhiker’s Guide to the Galaxy and the marketing team arguing 
about what do people want from the wheel?) 

For the past 14 years it has had a home in a machine room in downtown 
Toronto, on Servers I purchased (both replaced 

Re: EXTERNAL: Re: Off Topic - Before the List is Gone! NOTE: Not Gone, MOVED

[Jason Miller]

Oh yeah, I forgot it was going to be completely open on a temporary basis.

I am sorry but this whole ARSlist on the BMC Communities thing feels like
a kludge to me.

I love the ARSlist like many of you but I am not seeing why this whole
secret group on the BMC Communities is going to exist? 3 out of the 4 posts
that were made to that group in September really belong in the appropriate
"product" space where a larger group of people are looking for questions to
answer and other people will learn from those answers.

Involvement on the List has diminished to almost nothing. Now there are
less posts a month than there use to be in a single day. IMO... Let the
ARSlist die a peaceful death instead of keeping it on life support, all
ugly/mangled looking, without any signs of life.

On Tue, Sep 27, 2016 at 2:17 PM, Misi Mladoniczky  wrote:

> **
> Hi Jason,
>
> Well, Matt gave us 30 days of openness to get the people over.
>
> And apparently 193 persons managed to get into the group...
>
> Not that bad actually compared to the active people of the list ;-)
>
> Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011)
>
> Ask the Remedy Licensing Experts (Best R.O.I. Award at WWRUG10/11/12/13)
> * RRR|License - Not enough Remedy licenses? Save money by optimizing.
> * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs
> Find these products, and many free tools and utilities, at http://rrr.se
>
>
> September 27, 2016 6:48 PM, "Jason Miller"  <%22jason%20miller%22%20%3cjason.mil...@gmail.com%3E>> wrote:
>
> **
> It was moved back to private? Well there's a barrier to entry...
> On Tue, Sep 27, 2016 at 8:19 AM, LJ LongWing 
> wrote:
>
> **
> Ian,
> It seems that the group was moved back to Private...I have invited you to
> the group
> Anyone wanting to join the ARSList, if you have difficulty, please contact
> me at the email address lj.longw...@gmail.com and I'll be happy to ensure
> that you get invited to the group.
> On Tue, Sep 27, 2016 at 8:32 AM, Ian.Trimnell 
> wrote:
>
> **
>
> Well, I think it is a case of “So long, and thanks for all the fish”. I
> just attempted to join the group in Communities and got the following
> message:
>
> The area of BMC Communities is visible to registered logged in users. If
> you are logged in when you receive this message then you might not have
> sufficient access privileges to view requested page.
>
> I don’t know whether this is linked to the fact that we are no longer
> customers of BMC – we moved to MS System Centre Service Manager a couple of
> years ago, but still use AR System in a non-maintained mode for some
> mission critical functions (don’t ask!). Perhaps my BMC account is in a
> confused state. I am lurking here as I am still responsible for the current
> implementation (having built it from scratch over the past 17 years) and
> you never know when problems might arise.
>
> Despite having moved to SCSM there are number of people who still pine for
> our Remedy solution, but I think that management have burnt their bridges
> and have taken the MS dollar. The main complaints of SCSM are that it is
> slow, not really a ticketing solution like Remedy can be and it can’t
> handle child forms (the main reason why the system I maintain hasn’t
> migrated).
>
> So, if I can’t get into the Communities group for ARSlist then I will say
> goodbye, and thanks for all the help I have received for all of you over
> the past years. I have always enjoyed working with AR System, mainly
> because you can get to do anything you want (within reason!).
>
> Cheers!
>
> *Ian*
> --
>
> *Ian Trimnell*, Systems Programmer, Information Technology
> The Open University, Milton Keynes, UK
> Phone: 01908 653741 web: http://www.open.ac.uk/
>
> *From: *"Action Request System discussion list(ARSList)" <
> arslist@ARSLIST.ORG> on behalf of Misi Mladoniczky 
> *Reply-To: *"arslist@ARSLIST.ORG" 
> *Date: *Tuesday, 27 September 2016 at 15:03
> *To: *"arslist@ARSLIST.ORG" 
>
> *Subject: *Re: EXTERNAL: Re: Off Topic - Before the List is Gone! NOTE:
> Not Gone, MOVED
>
> **
>
> Hi Axton,
>
> Long time since I saw you. Both online and face2face. Are you still doing
> Remedy stuff?
>
> But hopefully the list will continue to live on BMC communitites!
>
> So please join the secret arslist group with currently 193 members:
> https://communities.bmc.com/groups/arslist
>
> Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011)
>
> Ask the Remedy Licensing Experts (Best R.O.I. Award at WWRUG10/11/12/13)
> * RRR|License - Not enough Remedy licenses? Save money by optimizing.
> * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs
> Find these products, and many free tools and utilities, at http://rrr.se
>
>
> September 27, 2016 6:19 AM, "Axton"  

Re: EXTERNAL: Re: Off Topic - Before the List is Gone! NOTE: Not Gone, MOVED

[Timothy Powell]

I think that the participation has died because people knew the list was going 
to die. Why ask questions when you know that you may not get answers before it 
goes away?

 

I see the transition to Communities as a cluster as well. I think we are doing 
ourselves as a community a disservice by letting this die. We’ll never get the 
value we have here on ARSList from Communities. This latest “access issue” is a 
perfect example.
Don’t get me wrong…Communities has its place and value, but so does this list. 
They are different and should be separate (IMHO).

 

And I understand that Dan has expenses and time involved which have become 
prohibitive…I get it. And he shouldn’t have to bear that alone, or bear it at 
all.

 

Here’s a suggestion. I am sure that Dan owns the domain rights to arslist.org 
for quite some time. Why not put in a simple re-direct for that domain to a 
free PHPBB type forum (like those hosted by freeforums.org) where we all can 
continue to do “this” without the large financial overhead and the BMC 
oversight/administrative/control overhead? And there are probably other forum 
solutions out there besides freeforums.org, that was just an example,

 

Simple domain name registration and re-directs are cheap. I’ll donate the first 
3 years of the cost. I am very familiar with that FreeForums platform and will 
also donate my time to help set it up and manage it (with help from others as 
well of course) or will work with folks on any other similar forum platform.

 

Tim

 

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Jason Miller
Sent: Tuesday, September 27, 2016 6:22 PM
To: arslist@ARSLIST.ORG
Subject: Re: EXTERNAL: Re: Off Topic - Before the List is Gone! NOTE: Not Gone, 
MOVED

 

** 

Oh yeah, I forgot it was going to be completely open on a temporary basis.

 

I am sorry but this whole ARSlist on the BMC Communities thing feels like a 
kludge to me.

 

I love the ARSlist like many of you but I am not seeing why this whole secret 
group on the BMC Communities is going to exist? 3 out of the 4 posts that were 
made to that group in September really belong in the appropriate "product" 
space where a larger group of people are looking for questions to answer and 
other people will learn from those answers.

 

Involvement on the List has diminished to almost nothing. Now there are less 
posts a month than there use to be in a single day. IMO... Let the ARSlist die 
a peaceful death instead of keeping it on life support, all ugly/mangled 
looking, without any signs of life.

 

On Tue, Sep 27, 2016 at 2:17 PM, Misi Mladoniczky  > wrote:

** 

Hi Jason,

Well, Matt gave us 30 days of openness to get the people over.

And apparently 193 persons managed to get into the group...

Not that bad actually compared to the active people of the list ;-)

Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011)

Ask the Remedy Licensing Experts (Best R.O.I. Award at WWRUG10/11/12/13)
* RRR|License - Not enough Remedy licenses? Save money by optimizing.
* RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs
Find these products, and many free tools and utilities, at http://rrr.se


September 27, 2016 6:48 PM, "Jason Miller"  > wrote:

**

It was moved back to private? Well there's a barrier to entry...

On Tue, Sep 27, 2016 at 8:19 AM, LJ LongWing  > wrote:

**

Ian,

It seems that the group was moved back to Private...I have invited you to the 
group

Anyone wanting to join the ARSList, if you have difficulty, please contact me 
at the email address lj.longw...@gmail.com   and 
I'll be happy to ensure that you get invited to the group.

On Tue, Sep 27, 2016 at 8:32 AM, Ian.Trimnell  > wrote:

**

Well, I think it is a case of “So long, and thanks for all the fish”. I just 
attempted to join the group in Communities and got the following message:

The area of BMC Communities is visible to registered logged in users. If you 
are logged in when you receive this message then you might not have sufficient 
access privileges to view requested page.

I don’t know whether this is linked to the fact that we are no longer customers 
of BMC – we moved to MS System Centre Service Manager a couple of years ago, 
but still use AR System in a non-maintained mode for some mission critical 
functions (don’t ask!). Perhaps my BMC account is in a confused state. I am 
lurking here as I am still responsible for the current implementation (having 
built it from scratch over the past 17 years) and you never know when problems 
might arise.

Despite having moved to SCSM there are number of people who still pine for our 
Remedy solution, but I think that management have burnt their 

Re: EXTERNAL: Re: Off Topic - Before the List is Gone! NOTE: Not Gone, MOVED

[Jason Miller]

Well that isn't likely going to give the longtime Listers that warm and
fuzzy, let's trust BMC with the ARSList feeling.

On Tue, Sep 27, 2016 at 9:11 AM, Misi Mladoniczky  wrote:

> **
> Hi,
>
> I have talked to the admins, and the group was set to "Secret" instead of
> "Private".
>
> This has now been fixed :-)
>
> if you go there again, you should be able to request access.
>
> https://communities.bmc.com/groups/arslist
>
> Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011)
>
> Ask the Remedy Licensing Experts (Best R.O.I. Award at WWRUG10/11/12/13)
> * RRR|License - Not enough Remedy licenses? Save money by optimizing.
> * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs
> Find these products, and many free tools and utilities, at http://rrr.se
>
>
> September 27, 2016 5:19 PM, "LJ LongWing"  <%22lj%20longwing%22%20%3clj.longw...@gmail.com%3E>> wrote:
>
> **
> Ian,
> It seems that the group was moved back to Private...I have invited you to
> the group
> Anyone wanting to join the ARSList, if you have difficulty, please contact
> me at the email address lj.longw...@gmail.com and I'll be happy to ensure
> that you get invited to the group.
> On Tue, Sep 27, 2016 at 8:32 AM, Ian.Trimnell 
> wrote:
>
> **
>
> Well, I think it is a case of “So long, and thanks for all the fish”. I
> just attempted to join the group in Communities and got the following
> message:
>
> The area of BMC Communities is visible to registered logged in users. If
> you are logged in when you receive this message then you might not have
> sufficient access privileges to view requested page.
>
> I don’t know whether this is linked to the fact that we are no longer
> customers of BMC – we moved to MS System Centre Service Manager a couple of
> years ago, but still use AR System in a non-maintained mode for some
> mission critical functions (don’t ask!). Perhaps my BMC account is in a
> confused state. I am lurking here as I am still responsible for the current
> implementation (having built it from scratch over the past 17 years) and
> you never know when problems might arise.
>
> Despite having moved to SCSM there are number of people who still pine for
> our Remedy solution, but I think that management have burnt their bridges
> and have taken the MS dollar. The main complaints of SCSM are that it is
> slow, not really a ticketing solution like Remedy can be and it can’t
> handle child forms (the main reason why the system I maintain hasn’t
> migrated).
>
> So, if I can’t get into the Communities group for ARSlist then I will say
> goodbye, and thanks for all the help I have received for all of you over
> the past years. I have always enjoyed working with AR System, mainly
> because you can get to do anything you want (within reason!).
>
> Cheers!
>
> *Ian*
> --
>
> *Ian Trimnell*, Systems Programmer, Information Technology
> The Open University, Milton Keynes, UK
> Phone: 01908 653741 web: http://www.open.ac.uk/
>
> *From: *"Action Request System discussion list(ARSList)" <
> arslist@ARSLIST.ORG> on behalf of Misi Mladoniczky 
> *Reply-To: *"arslist@ARSLIST.ORG" 
> *Date: *Tuesday, 27 September 2016 at 15:03
> *To: *"arslist@ARSLIST.ORG" 
>
> *Subject: *Re: EXTERNAL: Re: Off Topic - Before the List is Gone! NOTE:
> Not Gone, MOVED
>
> **
>
> Hi Axton,
>
> Long time since I saw you. Both online and face2face. Are you still doing
> Remedy stuff?
>
> But hopefully the list will continue to live on BMC communitites!
>
> So please join the secret arslist group with currently 193 members:
> https://communities.bmc.com/groups/arslist
>
> Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011)
>
> Ask the Remedy Licensing Experts (Best R.O.I. Award at WWRUG10/11/12/13)
> * RRR|License - Not enough Remedy licenses? Save money by optimizing.
> * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs
> Find these products, and many free tools and utilities, at http://rrr.se
>
>
> September 27, 2016 6:19 AM, "Axton"  <%22axton%22%20%3caxton.gr...@gmail.com%3E>> wrote:
>
> **
>
> This list will be missed. I want to say thanks to everyone who made it
> what it is.
>
> Axton Grams
>
> On Fri, Sep 23, 2016 at 11:37 AM, Joe D'Souza  wrote:
>
> **
>
> That was “more or less” my understanding too – thank goodness a new
> account need not be created every time you are working on a different or a
> newer support contract..
>
> Joe
> --
>
> *From:* Action Request System discussion list(ARSList) [mailto:
> arslist@ARSLIST.ORG] *On Behalf Of *LJ LongWing
> *Sent:* Wednesday, September 21, 2016 5:47 PM
>
>
> *To:* arslist@ARSLIST.ORG
> *Subject:* Re: EXTERNAL: Re: Off Topic - Before the List is Gone! NOTE:
> Not Gone, MOVED
>
> **
>
> Communities auto associates your communities 

AR System Resource Definitions Question

[Mark]

I am using HTML images stored in AR System Resource Definitions form.

I had to update an image, and am not sure how/when the images are
refreshed, as the old image is still displaying.  I cleared my browser
cache, closed my browser, logged out and back in.  I refreshed the form.
All I have not done is restart the mid-tier.

Before I jump through that hoop, anyone have knowledge on the inner
workings here?  Am I being impatient or do I need to do something other
than restart MT?

Thanks!
Mark

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
"Where the Answers Are, and have been for 20 years"

Re: EXTERNAL: Re: Off Topic - Before the List is Gone! NOTE: Not Gone, MOVED

[Misi Mladoniczky]

Hi, 

I thought you would be able to ask for access by using that link.

I will ask around...

 Best Regards - Misi, RRR AB, http://www.rrr.se (http://www.rrr.se) (ARSList 
MVP 2011)

Ask the Remedy Licensing Experts (Best R.O.I. Award at WWRUG10/11/12/13)
* RRR|License - Not enough Remedy licenses? Save money by optimizing.
* RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs
Find these products, and many free tools and utilities, at http://rrr.se 
(http://rrr.se)
September 27, 2016 4:32 PM, "Ian.Trimnell"  wrote:  
Well, I think it is a case of “So long, and thanks for all the fish”. I 
just attempted to join the group in Communities and got the following message: 

The area of BMC Communities is visible to registered logged in users. 
If you are logged in when you receive this message then you might not have 
sufficient access privileges to view requested page. 

I don’t know whether this is linked to the fact that we are no longer 
customers of BMC – we moved to MS System Centre Service Manager a couple of 
years ago, but still use AR System in a non-maintained mode for some mission 
critical functions (don’t ask!). Perhaps my BMC account is in a confused state. 
I am lurking here as I am still responsible for the current implementation 
(having built it from scratch over the past 17 years) and you never know when 
problems might arise. 

Despite having moved to SCSM there are number of people who still pine 
for our Remedy solution, but I think that management have burnt their bridges 
and have taken the MS dollar. The main complaints of SCSM are that it is slow, 
not really a ticketing solution like Remedy can be and it can’t handle child 
forms (the main reason why the system I maintain hasn’t migrated). 

So, if I can’t get into the Communities group for ARSlist then I will 
say goodbye, and thanks for all the help I have received for all of you over 
the past years. I have always enjoyed working with AR System, mainly because 
you can get to do anything you want (within reason!). 

Cheers! 
Ian 

Ian Trimnell, Systems Programmer, Information Technology
The Open University, Milton Keynes, UK
Phone: 01908 653741 web: http://www.open.ac.uk/ (http://www.open.ac.uk/) 

From:  "Action Request System discussion list(ARSList)"  on behalf of 
Misi Mladoniczky 
Reply-To: "arslist@ARSLIST.ORG (mailto:arslist@ARSLIST.ORG)" 
Date: Tuesday, 27 September 2016 at 15:03
To: "arslist@ARSLIST.ORG (mailto:arslist@ARSLIST.ORG)" 
Subject: Re: EXTERNAL: Re: Off Topic - Before the List is Gone! NOTE: Not Gone, 
MOVED 
** 
Hi Axton,

Long time since I saw you. Both online and face2face. Are you still doing 
Remedy stuff?

But hopefully the list will continue to live on BMC communitites!

So please join the secret arslist group with currently 193 members:
https://communities.bmc.com/groups/arslist 
(https://communities.bmc.com/groups/arslist)

Best Regards - Misi, RRR AB, http://www.rrr.se (http://www.rrr.se) (ARSList MVP 
2011)

Ask the Remedy Licensing Experts (Best R.O.I. Award at WWRUG10/11/12/13)
* RRR|License - Not enough Remedy licenses? Save money by optimizing.
* RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs
Find these products, and many free tools and utilities, at  http://rrr.se 
(http://rrr.se)
September 27, 2016 6:19 AM, "Axton"  wrote:  
**  
This list will be missed. I want to say thanks to everyone who made it 
what it is.  
Axton Grams  
On Fri, Sep 23, 2016 at 11:37 AM, Joe D'Souza  wrote:  

**  
That was “more or less” my understanding too – thank goodness a new 
account need not be created every time you are working on a different or a 
newer support contract.. 

Joe  

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG (mailto:arslist@ARSLIST.ORG)] On Behalf Of LJ 
LongWing
Sent: Wednesday, September 21, 2016 5:47 PM 
To: arslist@ARSLIST.ORG (mailto:arslist@ARSLIST.ORG)
Subject: Re: EXTERNAL: Re: Off Topic - Before the List is Gone! NOTE: Not Gone, 
MOVED   
**  
Communities auto associates your communities account with the SSO that 
is used at the rest of BMC, which includes your BMC Support account (if you 
have one)...if you don't have one, then it just creates an accountthere is 
no need to have it tied to anything support related. If you decide to have it 
associated with your support account (through your work email), then, when you 
change jobs, it's necessary to have the communities account associated with a 
new 'customer' account...but, if your communities profile is associated with a 
personal address instead of work address, there is no need for all of that 
effort. 
On Wed, Sep 21, 2016 at 3:23 PM, Joe D'Souza  wrote: 

**  
To the best of my 

Re: EXTERNAL: Re: Off Topic - Before the List is Gone! NOTE: Not Gone, MOVED

[Misi Mladoniczky]

Hi,

I have talked to the admins, and the group was set to "Secret" instead of 
"Private".

This has now been fixed :-)

if you go there again, you should be able to request access.

https://communities.bmc.com/groups/arslist 
(https://communities.bmc.com/groups/arslist)

 Best Regards - Misi, RRR AB, http://www.rrr.se (http://www.rrr.se) (ARSList 
MVP 2011)

Ask the Remedy Licensing Experts (Best R.O.I. Award at WWRUG10/11/12/13)
* RRR|License - Not enough Remedy licenses? Save money by optimizing.
* RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs
Find these products, and many free tools and utilities, at http://rrr.se 
(http://rrr.se)
September 27, 2016 5:19 PM, "LJ LongWing"  wrote:

**Ian,
It seems that the group was moved back to Private...I have invited you to the 
group 
Anyone wanting to join the ARSList, if you have difficulty, please contact me 
at the email address lj.longw...@gmail.com (mailto:lj.longw...@gmail.com) and 
I'll be happy to ensure that you get invited to the group.  
On Tue, Sep 27, 2016 at 8:32 AM, Ian.Trimnell  wrote:

 ** 
Well, I think it is a case of “So long, and thanks for all the fish”. I 
just attempted to join the group in Communities and got the following message: 

The area of BMC Communities is visible to registered logged in users. 
If you are logged in when you receive this message then you might not have 
sufficient access privileges to view requested page. 

I don’t know whether this is linked to the fact that we are no longer 
customers of BMC – we moved to MS System Centre Service Manager a couple of 
years ago, but still use AR System in a non-maintained mode for some mission 
critical functions (don’t ask!). Perhaps my BMC account is in a confused state. 
I am lurking here as I am still responsible for the current implementation 
(having built it from scratch over the past 17 years) and you never know when 
problems might arise. 

Despite having moved to SCSM there are number of people who still pine 
for our Remedy solution, but I think that management have burnt their bridges 
and have taken the MS dollar. The main complaints of SCSM are that it is slow, 
not really a ticketing solution like Remedy can be and it can’t handle child 
forms (the main reason why the system I maintain hasn’t migrated). 

So, if I can’t get into the Communities group for ARSlist then I will 
say goodbye, and thanks for all the help I have received for all of you over 
the past years. I have always enjoyed working with AR System, mainly because 
you can get to do anything you want (within reason!). 

Cheers! 
Ian 

Ian Trimnell, Systems Programmer, Information Technology
The Open University, Milton Keynes, UK
Phone: 01908 653741 web: http://www.open.ac.uk/ (http://www.open.ac.uk/)  

From:  "Action Request System discussion list(ARSList)"  on behalf of 
Misi Mladoniczky 
Reply-To: "arslist@ARSLIST.ORG (mailto:arslist@ARSLIST.ORG)" 
Date: Tuesday, 27 September 2016 at 15:03
To: "arslist@ARSLIST.ORG (mailto:arslist@ARSLIST.ORG)"  
Subject: Re: EXTERNAL: Re: Off Topic - Before the List is Gone! NOTE: Not Gone, 
MOVED  
** 
Hi Axton,

Long time since I saw you. Both online and face2face. Are you still doing 
Remedy stuff?

But hopefully the list will continue to live on BMC communitites!

So please join the secret arslist group with currently 193 members:
https://communities.bmc.com/groups/arslist 
(https://communities.bmc.com/groups/arslist)

Best Regards - Misi, RRR AB, http://www.rrr.se (http://www.rrr.se) (ARSList MVP 
2011)

Ask the Remedy Licensing Experts (Best R.O.I. Award at WWRUG10/11/12/13)
* RRR|License - Not enough Remedy licenses? Save money by optimizing.
* RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs
Find these products, and many free tools and utilities, at  http://rrr.se 
(http://rrr.se)
September 27, 2016 6:19 AM, "Axton"  wrote:  
**  
This list will be missed. I want to say thanks to everyone who made it 
what it is.  
Axton Grams  
On Fri, Sep 23, 2016 at 11:37 AM, Joe D'Souza  wrote:  

**  
That was “more or less” my understanding too – thank goodness a new 
account need not be created every time you are working on a different or a 
newer support contract.. 

Joe  

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG (mailto:arslist@ARSLIST.ORG)] On Behalf Of LJ 
LongWing
Sent: Wednesday, September 21, 2016 5:47 PM 
To: arslist@ARSLIST.ORG (mailto:arslist@ARSLIST.ORG)
Subject: Re: EXTERNAL: Re: Off Topic - Before the List is Gone! NOTE: Not Gone, 
MOVED   
**  
Communities auto associates your communities account with the SSO that 
is used at the rest of BMC, which includes your BMC Support account (if you 
have one)...if you don't have one, 

Remedy Developer Available

[William Rentfrow]

Hi all -

The list gets shut off in a few days, but I'll throw this out there.  At the 
end of September I will be completing a 9 year contract and be available.  I 
will also be re-training on another competing product (Thankfully not the one 
that starts with "S") since my company as a whole is headed that direction, but 
if something comes up I'm willing to look at it.

I have 17+ years of Remedy Development experience in a multitude of 
environments, including working with all of the following:


* Many different OS installs: Linux variants, Windows

* Database platforms: Oracle, SQL Server

* Large non-root installs in secure facilities

* Large server groups with production systems spanning 25+ server (3 
Oracle RAC, 8 AR, 9 Web)

* Performance troubleshooting and maintenance to prevent outages by 
identifying problems up front

* I currently have held a civilian "sensitive" level security clearance

Roles I've had in past projects include:

* Project Manager

* Lead designer and implementation lead

* Performance troubleshooting lead

* Heads down system coder

* Lead Integration Designer

* Code monkey

I've worked with the full suite of BMC ITSM Products including the Smart IT/My 
IT line, CMDB, All things ITSM, and more.  Do I claim to be an expert on every 
single one? No, but I am very good at finding the answers and implementing them!

Please contact me if you are interested.  I'm not looking to become a W2 
employee of another company, but I'm open to various contract structures.  All 
of that will be through my company of course, not directly through me.

William Rentfrow
wrentf...@stratacominc.com
Office: 715-204-3061 or 701-232-5697x25
Cell: 715-498-5056


___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
"Where the Answers Are, and have been for 20 years"

Re: EXTERNAL: Re: Off Topic - Before the List is Gone! NOTE: Not Gone, MOVED

[Jason Miller]

It was moved back to private? Well there's a barrier to entry...

On Tue, Sep 27, 2016 at 8:19 AM, LJ LongWing  wrote:

> **
> Ian,
> It seems that the group was moved back to Private...I have invited you to
> the group
>
> Anyone wanting to join the ARSList, if you have difficulty, please contact
> me at the email address lj.longw...@gmail.com and I'll be happy to ensure
> that you get invited to the group.
>
> On Tue, Sep 27, 2016 at 8:32 AM, Ian.Trimnell 
> wrote:
>
>> **
>>
>> Well, I think it is a case of “So long, and thanks for all the fish”.  I
>> just attempted to join the group in Communities and got the following
>> message:
>>
>>
>>
>> The area of BMC Communities is visible to registered logged in users. If
>> you are logged in when you receive this message then you might not have
>> sufficient access privileges to view requested page.
>>
>>
>>
>> I don’t know whether this is linked to the fact that we are no longer
>> customers of BMC – we moved to MS System Centre Service Manager a couple of
>> years ago, but still use AR System in a non-maintained mode for some
>> mission critical functions (don’t ask!).  Perhaps my BMC account is in a
>> confused state.  I am lurking here as I am still responsible for the
>> current implementation (having built it from scratch over the past 17
>> years) and you never know when problems might arise.
>>
>>
>>
>> Despite having moved to SCSM there are number of people who still pine
>> for our Remedy solution, but I think that management have burnt their
>> bridges and have taken the MS dollar.  The main complaints of SCSM are that
>> it is slow, not really a ticketing solution like Remedy can be and it can’t
>> handle child forms (the main reason why the system I maintain hasn’t
>> migrated).
>>
>>
>>
>> So, if I can’t get into the Communities group for ARSlist then I will say
>> goodbye, and thanks for all the help I have received for all of you over
>> the past years.  I have always enjoyed working with AR System, mainly
>> because you can get to do anything you want (within reason!).
>>
>>
>>
>> Cheers!
>>
>>
>>
>> *Ian*
>> --
>>
>> *Ian Trimnell*, Systems Programmer, Information Technology
>> The Open University, Milton Keynes, UK
>> Phone: 01908 653741   web: http://www.open.ac.uk/
>>
>>
>>
>> *From: *"Action Request System discussion list(ARSList)" <
>> arslist@ARSLIST.ORG> on behalf of Misi Mladoniczky 
>> *Reply-To: *"arslist@ARSLIST.ORG" 
>> *Date: *Tuesday, 27 September 2016 at 15:03
>> *To: *"arslist@ARSLIST.ORG" 
>>
>> *Subject: *Re: EXTERNAL: Re: Off Topic - Before the List is Gone! NOTE:
>> Not Gone, MOVED
>>
>>
>>
>> **
>>
>> Hi Axton,
>>
>> Long time since I saw you. Both online and face2face. Are you still doing
>> Remedy stuff?
>>
>> But hopefully the list will continue to live on BMC communitites!
>>
>> So please join the secret arslist group with currently 193 members:
>> https://communities.bmc.com/groups/arslist
>>
>> Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011)
>>
>> Ask the Remedy Licensing Experts (Best R.O.I. Award at WWRUG10/11/12/13)
>> * RRR|License - Not enough Remedy licenses? Save money by optimizing.
>> * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs
>> Find these products, and many free tools and utilities, at http://rrr.se
>>
>>
>> September 27, 2016 6:19 AM, "Axton" > <%22axton%22%20%3caxton.gr...@gmail.com%3E>> wrote:
>>
>> **
>>
>> This list will be missed. I want to say thanks to everyone who made it
>> what it is.
>>
>> Axton Grams
>>
>> On Fri, Sep 23, 2016 at 11:37 AM, Joe D'Souza  wrote:
>>
>> **
>>
>> That was “more or less” my understanding too – thank goodness a new
>> account need not be created every time you are working on a different or a
>> newer support contract..
>>
>> Joe
>> --
>>
>> *From:* Action Request System discussion list(ARSList) [mailto:
>> arslist@ARSLIST.ORG] *On Behalf Of *LJ LongWing
>> *Sent:* Wednesday, September 21, 2016 5:47 PM
>>
>>
>> *To:* arslist@ARSLIST.ORG
>> *Subject:* Re: EXTERNAL: Re: Off Topic - Before the List is Gone! NOTE:
>> Not Gone, MOVED
>>
>> **
>>
>> Communities auto associates your communities account with the SSO that is
>> used at the rest of BMC, which includes your BMC Support account (if you
>> have one)...if you don't have one, then it just creates an accountthere
>> is no need to have it tied to anything support related. If you decide to
>> have it associated with your support account (through your work email),
>> then, when you change jobs, it's necessary to have the communities account
>> associated with a new 'customer' account...but, if your communities profile
>> is associated with a personal address instead of work address, there is no
>> need for all of that effort.
>>
>> On Wed, Sep 21, 2016 at 3:23 PM, 

Re: AR System Resource Definitions Question

[Chris Jones]

Hi Mark,

from what I recall you probably need to refresh the mid-tier cache.

Regards,

Chris

Chris Jones, Director
Email: chris.jo...@aramea.co 



www.aramea.co 



> On 27 Sep 2016, at 17:15, Mark  wrote:
> 
> **
> I am using HTML images stored in AR System Resource Definitions form.
> 
> I had to update an image, and am not sure how/when the images are refreshed, 
> as the old image is still displaying.  I cleared my browser cache, closed my 
> browser, logged out and back in.  I refreshed the form.  All I have not done 
> is restart the mid-tier.
> 
> Before I jump through that hoop, anyone have knowledge on the inner workings 
> here?  Am I being impatient or do I need to do something other than restart 
> MT?
> 
> Thanks!
> Mark
> _ARSlist: "Where the Answers Are" and have been for 20 years_


___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
"Where the Answers Are, and have been for 20 years"

Re: EXTERNAL: Re: Off Topic - Before the List is Gone! NOTE: Not Gone, MOVED

[LJ LongWing]

Ian,
It seems that the group was moved back to Private...I have invited you to
the group

Anyone wanting to join the ARSList, if you have difficulty, please contact
me at the email address lj.longw...@gmail.com and I'll be happy to ensure
that you get invited to the group.

On Tue, Sep 27, 2016 at 8:32 AM, Ian.Trimnell 
wrote:

> **
>
> Well, I think it is a case of “So long, and thanks for all the fish”.  I
> just attempted to join the group in Communities and got the following
> message:
>
>
>
> The area of BMC Communities is visible to registered logged in users. If
> you are logged in when you receive this message then you might not have
> sufficient access privileges to view requested page.
>
>
>
> I don’t know whether this is linked to the fact that we are no longer
> customers of BMC – we moved to MS System Centre Service Manager a couple of
> years ago, but still use AR System in a non-maintained mode for some
> mission critical functions (don’t ask!).  Perhaps my BMC account is in a
> confused state.  I am lurking here as I am still responsible for the
> current implementation (having built it from scratch over the past 17
> years) and you never know when problems might arise.
>
>
>
> Despite having moved to SCSM there are number of people who still pine for
> our Remedy solution, but I think that management have burnt their bridges
> and have taken the MS dollar.  The main complaints of SCSM are that it is
> slow, not really a ticketing solution like Remedy can be and it can’t
> handle child forms (the main reason why the system I maintain hasn’t
> migrated).
>
>
>
> So, if I can’t get into the Communities group for ARSlist then I will say
> goodbye, and thanks for all the help I have received for all of you over
> the past years.  I have always enjoyed working with AR System, mainly
> because you can get to do anything you want (within reason!).
>
>
>
> Cheers!
>
>
>
> *Ian*
> --
>
> *Ian Trimnell*, Systems Programmer, Information Technology
> The Open University, Milton Keynes, UK
> Phone: 01908 653741   web: http://www.open.ac.uk/
>
>
>
> *From: *"Action Request System discussion list(ARSList)" <
> arslist@ARSLIST.ORG> on behalf of Misi Mladoniczky 
> *Reply-To: *"arslist@ARSLIST.ORG" 
> *Date: *Tuesday, 27 September 2016 at 15:03
> *To: *"arslist@ARSLIST.ORG" 
>
> *Subject: *Re: EXTERNAL: Re: Off Topic - Before the List is Gone! NOTE:
> Not Gone, MOVED
>
>
>
> **
>
> Hi Axton,
>
> Long time since I saw you. Both online and face2face. Are you still doing
> Remedy stuff?
>
> But hopefully the list will continue to live on BMC communitites!
>
> So please join the secret arslist group with currently 193 members:
> https://communities.bmc.com/groups/arslist
>
> Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011)
>
> Ask the Remedy Licensing Experts (Best R.O.I. Award at WWRUG10/11/12/13)
> * RRR|License - Not enough Remedy licenses? Save money by optimizing.
> * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs
> Find these products, and many free tools and utilities, at http://rrr.se
>
>
> September 27, 2016 6:19 AM, "Axton"  <%22axton%22%20%3caxton.gr...@gmail.com%3E>> wrote:
>
> **
>
> This list will be missed. I want to say thanks to everyone who made it
> what it is.
>
> Axton Grams
>
> On Fri, Sep 23, 2016 at 11:37 AM, Joe D'Souza  wrote:
>
> **
>
> That was “more or less” my understanding too – thank goodness a new
> account need not be created every time you are working on a different or a
> newer support contract..
>
> Joe
> --
>
> *From:* Action Request System discussion list(ARSList) [mailto:
> arslist@ARSLIST.ORG] *On Behalf Of *LJ LongWing
> *Sent:* Wednesday, September 21, 2016 5:47 PM
>
>
> *To:* arslist@ARSLIST.ORG
> *Subject:* Re: EXTERNAL: Re: Off Topic - Before the List is Gone! NOTE:
> Not Gone, MOVED
>
> **
>
> Communities auto associates your communities account with the SSO that is
> used at the rest of BMC, which includes your BMC Support account (if you
> have one)...if you don't have one, then it just creates an accountthere
> is no need to have it tied to anything support related. If you decide to
> have it associated with your support account (through your work email),
> then, when you change jobs, it's necessary to have the communities account
> associated with a new 'customer' account...but, if your communities profile
> is associated with a personal address instead of work address, there is no
> need for all of that effort.
>
> On Wed, Sep 21, 2016 at 3:23 PM, Joe D'Souza  wrote:
>
> **
>
> To the best of my knowledge a developer account is not tied to a support
> contract so it remains active even as you switch customers so from one
> contract to another – correct?
>
> Joe
> --
>
> *From:* Action 

Re: AR System Resource Definitions Question

[Jason Miller]

I am pretty sure the images are cached based on the "Resource Check
Interval" value in the MT config (docs.bmc.com is not very clear if these
"resources" are included or not).

If you want to force the update a full MT restart isn't needed. You can get
away with flushing the cache. It would be nice if sync cache checks for
updated AR System Resource Definitions records but I am not sure if it does
or not.

I know in the past I have not had to perform a complete restart of MT for
updated images/templates to show up.

Jason

On Tue, Sep 27, 2016 at 9:41 AM, Chris Jones  wrote:

> **
> Hi Mark,
>
> from what I recall you probably need to refresh the mid-tier cache.
>
> Regards,
>
> Chris
>
> *Chris Jones, *Director
> Email: chris.jo...@aramea.co
>
>
> www.aramea.co
>
>
>
> On 27 Sep 2016, at 17:15, Mark  > wrote:
>
> **
> I am using HTML images stored in AR System Resource Definitions form.
>
> I had to update an image, and am not sure how/when the images are
> refreshed, as the old image is still displaying.  I cleared my browser
> cache, closed my browser, logged out and back in.  I refreshed the form.
> All I have not done is restart the mid-tier.
>
> Before I jump through that hoop, anyone have knowledge on the inner
> workings here?  Am I being impatient or do I need to do something other
> than restart MT?
>
> Thanks!
> Mark
> _ARSlist: "Where the Answers Are" and have been for 20 years_
>
>
> _ARSlist: "Where the Answers Are" and have been for 20 years_
>

___
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"Where the Answers Are, and have been for 20 years"

Re: EXTERNAL: Re: Off Topic - Before the List is Gone! NOTE: Not Gone, MOVED

[Misi Mladoniczky]

Hi Jason,

Well, Matt gave us 30 days of openness to get the people over.

And apparently 193 persons managed to get into the group...

Not that bad actually compared to the active people of the list ;-)

 Best Regards - Misi, RRR AB, http://www.rrr.se (http://www.rrr.se) (ARSList 
MVP 2011)

Ask the Remedy Licensing Experts (Best R.O.I. Award at WWRUG10/11/12/13)
* RRR|License - Not enough Remedy licenses? Save money by optimizing.
* RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs
Find these products, and many free tools and utilities, at http://rrr.se 
(http://rrr.se)
September 27, 2016 6:48 PM, "Jason Miller"  wrote:

**It was moved back to private? Well there's a barrier to entry... 
On Tue, Sep 27, 2016 at 8:19 AM, LJ LongWing  wrote:

 **Ian,
It seems that the group was moved back to Private...I have invited you to the 
group 
Anyone wanting to join the ARSList, if you have difficulty, please contact me 
at the email address lj.longw...@gmail.com (mailto:lj.longw...@gmail.com) and 
I'll be happy to ensure that you get invited to the group.  
On Tue, Sep 27, 2016 at 8:32 AM, Ian.Trimnell  wrote:** 
Well, I think it is a case of “So long, and thanks for all the fish”. I 
just attempted to join the group in Communities and got the following message: 

The area of BMC Communities is visible to registered logged in users. 
If you are logged in when you receive this message then you might not have 
sufficient access privileges to view requested page. 

I don’t know whether this is linked to the fact that we are no longer 
customers of BMC – we moved to MS System Centre Service Manager a couple of 
years ago, but still use AR System in a non-maintained mode for some mission 
critical functions (don’t ask!). Perhaps my BMC account is in a confused state. 
I am lurking here as I am still responsible for the current implementation 
(having built it from scratch over the past 17 years) and you never know when 
problems might arise. 

Despite having moved to SCSM there are number of people who still pine 
for our Remedy solution, but I think that management have burnt their bridges 
and have taken the MS dollar. The main complaints of SCSM are that it is slow, 
not really a ticketing solution like Remedy can be and it can’t handle child 
forms (the main reason why the system I maintain hasn’t migrated). 

So, if I can’t get into the Communities group for ARSlist then I will 
say goodbye, and thanks for all the help I have received for all of you over 
the past years. I have always enjoyed working with AR System, mainly because 
you can get to do anything you want (within reason!). 

Cheers! 
Ian 

Ian Trimnell, Systems Programmer, Information Technology
The Open University, Milton Keynes, UK
Phone: 01908 653741 web: http://www.open.ac.uk/ (http://www.open.ac.uk/)  

From:  "Action Request System discussion list(ARSList)"  on behalf of 
Misi Mladoniczky 
Reply-To: "arslist@ARSLIST.ORG (mailto:arslist@ARSLIST.ORG)" 
Date: Tuesday, 27 September 2016 at 15:03
To: "arslist@ARSLIST.ORG (mailto:arslist@ARSLIST.ORG)"  
Subject: Re: EXTERNAL: Re: Off Topic - Before the List is Gone! NOTE: Not Gone, 
MOVED  
** 
Hi Axton,

Long time since I saw you. Both online and face2face. Are you still doing 
Remedy stuff?

But hopefully the list will continue to live on BMC communitites!

So please join the secret arslist group with currently 193 members:
https://communities.bmc.com/groups/arslist 
(https://communities.bmc.com/groups/arslist)

Best Regards - Misi, RRR AB, http://www.rrr.se (http://www.rrr.se) (ARSList MVP 
2011)

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September 27, 2016 6:19 AM, "Axton"  wrote:  
**  
This list will be missed. I want to say thanks to everyone who made it 
what it is.  
Axton Grams  
On Fri, Sep 23, 2016 at 11:37 AM, Joe D'Souza  wrote:  

**  
That was “more or less” my understanding too – thank goodness a new 
account need not be created every time you are working on a different or a 
newer support contract.. 

Joe  

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG (mailto:arslist@ARSLIST.ORG)] On Behalf Of LJ 
LongWing
Sent: Wednesday, September 21, 2016 5:47 PM 
To: arslist@ARSLIST.ORG (mailto:arslist@ARSLIST.ORG)
Subject: Re: EXTERNAL: Re: Off Topic - Before the List is Gone! NOTE: Not Gone, 
MOVED   
**  
Communities auto associates your communities account with the SSO that 
is used at the rest of BMC, which includes your BMC Support