Hello List,
We are growing with our customer base from Remedy utilization in side ST,
with which our incident and Change support people are growing.
Now we need to estimate the utilization of Helpdesk and Change management
Floating license utilization, so that we could plan what to buy more.
Hello Manish,
have no hands on experience on ITSM, but the user.log file should be a
good starting point.
Depending on your version, you can turn it on at the admin or user client,
at the server-log settings.
We do some license monitoring/opimization based on that log file, down to
the user.
Hello Cheerio, Robert,
Thanks for the quick response.
I have extracted aruser.log but couldn't find segregated license for
Helpdesk(Incident management) and Change Management.
Aruser.log give only one consolidated picture of aruser licenses in use.
Please advice some thing else can be
I would verify that the ar server config file (ar.conf) has a line in
it that specifies the group that you expect for this feature: (
Debug-GroupId ).
I would then go to the Group form and find any records with that
'Group ID' value. ( There should be only one. )
And as an added sanity... take
I dub thee UNSUBSCRIBEd.
Darrell Reading Systems Engineer
Phone 479.204.5739
[EMAIL PROTECTED]
Wal-Mart Stores, Inc.
805 Moberly Lane, MS-0560-68
Bentonville, AR 72716
Save Money. Live Better
From: Action Request System discussion list(ARSList)
Let us know how you get on.
Good luck with it,
Rod
-Original Message-
From: Action Request System discussion list(ARSList) on behalf of Paul Blasquez
Sent: Sat 10/25/2008 4:15 AM
To: arslist@ARSLIST.ORG
Subject: Re: Using Military Time
Rod,
Thank you for this info, I will go back
You will have to go deep into ar to fix this one:
My guess is that the AP:Detail-Signature had been modified somehow. It used to
contain a field that has since been removed.
To explore this run the following queries:
SELECT NUMFIELDS FROM ARSCHEMA WHERE NAME LIKE 'AP:Detail-Signature'
SELECT
Hi Listers,
I have a date field on my form and I want to check, if the date
entered isn't later than 6 months from now. I have an Active Link with
the following qualification:
'my_date_field' $DATE$ + 182
This doesn't work.
'my_date_field' $DATE$ works just fine. As soon as I try to add any
have you tried
'my_date_field' ($DATE$ + 182)
so that it will add 182 to the date before doing the compare?
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Mark Milke
Sent: Monday, October 27, 2008 8:27 AM
To:
'my_date_field' ($DATE$ + 182)
so that it will add 182 to the date before doing the compare?
Yes, that's exactly what I did.
Mark
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I usually have to put the Date fields inside quotes when doing
calculations
'my_date_field' ($DATE$ + 182)
Fred
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Mark Milke
Sent: Monday, October 27, 2008 10:08 AM
To:
Try
'my_date_field' ($DATE$ + 15724800)
Humor me
Doug
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Mark Milke
Sent: Monday, October 27, 2008 11:08 AM
To: arslist@ARSLIST.ORG
Subject: Re: Adding days to a Date field in a
Yeah, I think that doug is on to something here. The $DATE$ keyword is
referring to seconds, I believe, and thus you need to add six months
worth of seconds. Note, that $DATE$ calculates to midnight that day, so
if you need to calculate six months from now, then you will likely need
to use
Hello,
Does anyone know how to use a carriage return included in a value.
Example:
Field name:
Value :field + $field name$ + would like carriage return then $field
Name$ + $field name$
Data
Field
Field
Field
Version7.0.1
You will need to expand the window by clicking on the elipses (...).
Whenever the box is expanded, do your set fields or whatever:
Value: $Field$ +
+ $Field$ +
If you put in an opening double quote, then hit enter, it will return to
the next line, and then add your closing double quote.
Oh...I know why it's not workingbecause $DATE$ can be used for both Date
and Date/Time fieldsand remedy probably does some dynamic stuff to the
value when you are doing a compare with a date field...so what you may need
to do is
setfield ztmp_datefield = $DATE$
setfield ztmp_datefield =
You need to open up the edit box for the setfield, and where you want the
enter put + , then press enter and put your end quote (or more text if you
want)...and when you answer ok to the edit box you will see a vertical black
box where your enter is.
_
From: Action Request System
Yeah, It is at the database level a Date/Time field, the DISPLAY
property is TIME
:)
Doug
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Opela, Gary L CTR USAF AFMC 72
CS/SCBAH
Sent: Monday, October 27, 2008 11:21 AM
To:
An easy way to do this is to use the multipliers. You will also need to
use $TIMESTAMP$
'my_date_field' ($TIMESTAMP$ + (60*60*24*182))
$TIMESTAMP$ returns the number of seconds elapsed since midnight
Coordinated Universal Time (UTC) of January 1, 1970.
Guess what platform Remedy ARS was first
Gary, thanks I will try that
Rick
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Opela, Gary L CTR USAF AFMC 72
CS/SCBAH
Sent: Monday, October 27, 2008 10:27 AM
To: arslist@ARSLIST.ORG
Subject: Re: Carriage Return
You will
What I use is $DATE$ + (60*60*24*182) in stead of the big long can't remember
integer. That way I can see what I am adding.
Rocky
Rocky Rockwell
Remedy Application Designer
Wk Phone: 214-567-8874
Cell: 214-663-7229
[EMAIL PROTECTED]
-Original Message-
From: Action Request System
Yes, that should work.
Although the $DATE$ keyword can be used for both Date and Date/Time fields,
using an arithmetic operation against the keyword seems to force it to
translate into a date/time value (# of seconds instead of # of days) at the
database level. You can observe this by running
We are seeking Mid and Senior level Remedy Consultants based in Texas-
preferably Houston or Dallas.
*These are permanent positions with generous salary, bonus, benefits and
vacation packages. Senior Level Candidates must have ITSM implementation
experience.
If you're interested please
I think I already know the answer here based on the product compatibility
chart (no), but I have a customer who is a fairly adamant RedHat shop, but
at the same time their DB licensing is all MS-SQL. Is anybody out there
running this combo, and/or is it supported?
Many Thanks in Advance,
Herb
They put Microsoft SQL on Redhat, I don't think so!
I think I already know the answer here based on the product compatibility
chart (no), but I have a customer who is a fairly adamant RedHat shop, but
at the same time their DB licensing is all MS-SQL. Is anybody out there
running this combo,
Due to the fact that Remedy uses 'native libraries' to connect to the DB,
and MS doesn't publish native libraries to connect to MS SQL, then Remedy
doesn't support that combination.
_
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Herb Geozos
Frank,
This syntax will work if searching a Date/Time field, but it will not work with
a Date (only) field. The value on the right side of the qualification
(($TIMESTAMP$ + (60*60*24*182)) would generate an integer value well beyond the
range of the Date field type. If you divided this value
Melissa, are you getting any traction for these positions?
Drew
We are seeking Mid and Senior level Remedy Consultants based in Texas-
preferably Houston or Dallas.
*These are permanent positions with generous salary, bonus, benefits and
vacation packages. Senior Level Candidates must
What version of ITSM are you on? The answer differs depending on the version.
For ITSM 6.0 or previous, application licenses were not formally tracked during
operation.
For ITSM 7.0 and above, applications licenses are processed and enforced by the
server using the same logic as the AR
Hello Fellow Listers,
Does anyone know a way to mimic the Active Link functions within an
Escalation?
I am trying to find a way to do the following to create log entries, on
a UNIX server, that have a unique timestamp. These logs turn on and off
every day. These logs are created via a SET FIELDS
Chris,
Have you tried replacing the invalid characters to either null or an underscore
or something?
Joe
- Original Message
From: Pruitt, Christopher J [EMAIL PROTECTED]
To: arslist@ARSLIST.ORG
Sent: Monday, October 27, 2008 2:13:37 PM
Subject: Active Link Function in an
Mark,
Even if that did work, it wouldn't be always accurate, considering leap years
or the 2 consecutive months that we have 30 days.
Why not try string manupulation, by setting the current value contained in the
date field, to a character field and then find the month position and extract
Yes, but it still does not get us to the MMDD format we need. We can
get DDMMYY at best so far.
Christopher Pruitt
EDS, an HP Company
mailto: [EMAIL PROTECTED]
We deliver on our commitments
so you can deliver on yours.
Confidentiality Notice: This message and any files transmitted with
What kind of error are you getting using TIMESTAMP?
I have used the DAY, MONTH, and YEAR functions in set fields before with
no problems (Except having to use LPAD as well).
Escalation_ + LPAD(YEAR($TIMESTAMP$),4,2000) +
LPAD(MONTH($TIMESTAMP$),2,00) + LPAD(DAY($TIMESTAMP$),2,00) +
.log
Fred
If you are just trying to create a log file you can use the unix date
command to achieve this. Going from memory here but you could use a run
process action, and a command that looks like this,
mv your_escalationfile.log `date +escalation_%Y%m%d.log`
David
My friend is relisting the job I posted recently, this time as a
contract position. Ideally the person would already has working rights
in Australia, but the client will sponsor.
Lynne's contact details are at the end. No consulting/recruitment
organisations, this time please.
OK -- so I finally looked into ar.h (per Axton) to figure out what the
form 'server events' is telling me.
However -- I still don't quite know how to interpret the info provided.
Has anybody actually used the Server Events with success? And - what
did you do?
Here is what I have in my
Hi,
I just wanted to find out if anyone has had this problem and possibly
how the issue was resolved.
Details of the problem is below.
Thank you in advance,
Duy Do
Broadcast Australia
Database Version
Database is on Oracle 10G 10.2.0.2.0 Standard Edition on Sun Solaris.
I will be out of the office starting 28/10/2008 and will not return until
29/10/2008.
I will respond to your message when I return.
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