Matt,
The CMDB does exactly what I think you want it to do regarding
reconciliation (but not the inheriting of owenership, etc).
You have presumably already set up an identification job for the computer
system class and set the auto-identify off.
Set up another identification job for base
Peter
It wasn't me asking, I was replying.
Matt,
The CMDB does exactly what I think you want it to do regarding
reconciliation (but not the inheriting of owenership, etc).
You have presumably already set up an identification job for the computer
system class and set the auto-identify off.
Then my guess is that the Import tool itself is issuing the message.
(But that is hard to tell without the actual ARERR, ARNOTE, ARWARN
number.)
--
Carey Matthew Black
Remedy Skilled Professional (RSP)
ARS = Action Request System(Remedy)
Love, then teach
Solution = People + Process + Tools
when I've encountered this in the past I just looked at the import file and
looked for 'long' rows...and checked the length of the fields those were
going into...
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Carey Matthew
Sorry Matt, I just got back from holiday so am not yet quite back to
reality!
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Matt Worsdell
Sent: 31 October 2008 10:55
To: arslist@ARSLIST.ORG
Subject: Re: Merging of
All,
Please see below for information on complimentary access to Rapid
Technologies web-based training (WBT) for Remedy ITSM v7. At the request
of our customer base, we have developed these WBT modules (which include
professional audio) as a means to effectively train an organization's
Hi,
One of the managers wants to make Resolution Categorizations the same as the OS
categorizations.? My understanding is that they are not the same and should
not?be the same.? The Resolution Categorization is to build a self-help known
issues database.? I thought the Resolution
Romain,
So lets say I auto-identify base element, which should give a RE id to
all populated instances. That means its also going to auto identify all
comp sys instances, basically its just going to dump everything into BMC
ASSET; that's what I want to avoid.
Now heres a different idea; lets say
Tim
Yes you could qualify a merge down to even computersystems with a specific
categorisation for example.
The identify job doesn't actually merge so the fact they have been auto
identified is neither here nor there.
-Original Message-
From: Tim O'Connor [EMAIL PROTECTED]
Sent:
We have (among others) a AR server running 6.3 on Solaris.
When we turn server side logging on it works fine.
When we turn server side logging off the LDAP authentication quits
working - this is completely reproducible. We have to bounce the AR
Server to get LDAP to start working again.
All,
ARS 7.1 ARS Server
Mid-Ter 7.01
Tomcat
Does someone know of a way add a javascipt function into a Mid-Tier Active
Link or a Forms Webpage to check the number of characters in a character
field? I tried a function that was posted on the list which is not working.
We have a character
What is your External Authentication Server RPC number set to?
It should be 390695 I believe. Maybe that is what is causing an issue when you
run server side logging.
Also possible, are you running a Plug in log from the server? Maybe that is
interfering with the LDAP plugin.
Thanks
Peter
Hi All
I am trying to write a query on the Incident Assignment Log form.
Basically we have 2 companies set up, say for example Company A and Company B.
I want to get all the records which were initially assigned to Company A, but
then were Re-Assigned to Company B.
This is within Crystal, but
Why use a javascript function, when remedy can do it.
Add a display only integer field and then create an active link to set the
display integer field to the length of the character field minus the character
to allow. The field now contains how many character you are over. Then do
another
Tim,
I think I might have misled you in my earlier reply.
You need a reconciliation job with an identification activity with an
entry in the table on the identification tab for computer systems with
auto-identify off and another for base element with auto-identify on.
When the activity runs, an
Rocky
I figured you would reply to this.
Dan
Dan Wangler, Team Lead, STARS Group
Phone: 214-567-8304; email: [EMAIL PROTECTED]mailto:[EMAIL PROTECTED]
Client/Server Services, IT Operations
Texas Instruments, Inc.
6500 Chase Oaks Blvd., MS 8401
Plano, Texas, 75023
From: Action Request
Q: Why do programmers celebrate Christmas on Halloween?
A: Because Oct(31) == Dec(25)
K. R. Gallagher
Mailto: [EMAIL PROTECTED]
http://www.krgallagher.com
___
UNSUBSCRIBE or access ARSlist Archives at
Hahahaha!
That was too funny...
Gary
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Kevin Gallagher
Sent: Friday, October 31, 2008 1:19 PM
To: arslist@ARSLIST.ORG
Subject: OT:Friday Humor
Q: Why do programmers celebrate
I can't believe no one posted one yet. So here is mine.
Know Your State's Motto:
Alabama - Heck Yes, We Have Electricity.
Alaska - 11,623 Eskimos Can't Be Wrong!
Arizona - But It's A Dry Heat.
Arkansas - Literacy Ain't Everything.
California - By 30, Our Women Have More Plastic Than Your
We are looking for a good way to strip HTML code from emails that we make
tickets out of. If I remove anything between a and a we can catch the
wrong thing if folks use a or in their text. Ideas?
Anne Ramey
***
E-mail correspondence to and from this address
Hello,
Something for the weekend… for me at least.
I am installing Change Management as the first app in ITSM. Right at the
beginning the installer fails to deploy the Remedy Asset Inventory app. The
install log claims that the defs from asi_deplapp.def were imported
successfully.
I tried
Brilliant! I wonder who first discovered it.
Dwayne Martin
James Madison University
Original message
Date: Fri, 31 Oct 2008 11:18:41 -0700
From: Kevin Gallagher [EMAIL PROTECTED]
Subject: OT:Friday Humor
To: arslist@ARSLIST.ORG
Q: Why do programmers celebrate Christmas on
Blaise Pascal
:)
-- J.T.
From: Dwayne Martin
Sent: Fri 10/31/2008 3:15 PM
To: arslist@ARSLIST.ORG
Subject: Re: OT:Friday Humor
Brilliant! I wonder who first discovered it.
Dwayne Martin
James Madison University
Original message
Date: Fri, 31 Oct 2008 11:18:41 -0700
From: Kevin
You are correct it provides metrics to determine how accurately the Incidents
are being classified and provide additional training to the Service Desk and
support staff.
-Original Message-
From: Kathy Morris [EMAIL PROTECTED]
To: arslist@ARSLIST.ORG
Sent: Fri, 31 Oct 2008 11:20 am
Create a Form that will contain all the HTML Tags you want to remove
Add a Table field onto the Form that holds the ticket/message
When it's submitted, have a filter guide do a table walk over all rows in that
table field
In the Filter Guide have a filter use the replace function:
Hello Listers,
is there an easy way to verify if a table field in a form contain a
row with (column3 = Exemple)?
Have I to walk necessary the table, or is it possible to resolve
with a run-if qualification or something esle?
Any and all advice and comments are welcome.
TIA
Best Regards
Sounds like a defect in the plugin. What patch level are you running?
Can you try the latest patch level of arealdap.so?
Axton Grams
On Fri, Oct 31, 2008 at 1:37 PM, William Rentfrow
[EMAIL PROTECTED] wrote:
**
We have (among others) a AR server running 6.3 on Solaris.
When we turn server
Could it be possible to use something like a html2text converter within a
run process action?
http://search.cpan.org/~awrigley/html2text-0.003/html2text.pl
It might provide better looking plain text-- for instance br would be
converted to a carriage return, etc?
Brien
On Fri, Oct 31, 2008 at
Peter,
I don't think its going to work that way. The base element auto-identify
rule is going to grant recon ids to all instances (except computer
system and its subclasses' instances). Then, when you merge into
production, its going to merge computer systems with pre-existing
matches in
We took that approach using a free Windows utility called HTB and a run
process. There appears to be Linux and Solaris versions of it also.
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Brien Dieterle
Sent: Friday, October 31, 2008 3:52 PM
To:
You need to walk the table. The documentation talks about how to do this.
On Fri, Oct 31, 2008 at 3:54 PM, Daniele B. [EMAIL PROTECTED]wrote:
Hello Listers,
is there an easy way to verify if a table field in a form contain a
row with (column3 = Exemple)?
Have I to walk necessary the table,
Mark,
generally it depends on SQL Server Collation, particularry on ARsystem DB
collation.
Mark Milke wrote:
Hi Listers,
my server (7.1 on my slq server 8.00.760) shows ENU;1250 as server
language. How to change that setting? I want my ars to be able to
store polish characters. I
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