vendor form ARSYS.ARDBC.LDAP and use Logical Not

2009-01-13 Thread Andrey
Hi ALL How can I change Table Name in vendor form (ARSYS.ARDBC.LDAP) to use Logical Not I tried ldap://zzz.loc/DC=zzz,DC=loc??sub?((objectclass=user)(!(objectclass=computer))) but not working... Thank for advices

Re: email mailbox form is screwed up *** RESOLVED ***

2009-01-13 Thread Remedy Maniac
I used Migrator to sync the form and related objects from prod to test Remedy Maniac wrote: dear list, We plan to move the Remedy email account from MBOX to IMAP. So just to make a test we changed the email mailbox type in the Email Configuration form. So we got the interface for MBOX in the

New email engine issue

2009-01-13 Thread Remedy Maniac
Dear list, config is ARS 6.01 and Email engine too. I still have a problem with the email engine. My situation is as the followng: - on the email server we've already switched for IMAP. The email engine has been installed for MBOX. Before I change the type of the email engine I need to modify

Re: Creating massive User Preference records with the same configuration

2009-01-13 Thread Sergio Tomillero
Hello Matt, No, I can't. Remedy Import only recognizes coma (,) as separator. What I have finally done is adding a double quote () at the begining and at the end of each field that contains coma as value. So, when exporting the Excel file to .csv, automatically the affected fields have three

Re: New email engine issue

2009-01-13 Thread Walters, Mark
Check that you have a file called javamail.providers in your java/jre/lib directory and that it contains this line (probably only this one); protocol=mbox; type=store; class=gnu.mail.providers.mbox.MboxStore; vendor=...@gnu.org This is created by the email engine on installation but may have

Re: How many places does Remedy store the Login ID?

2009-01-13 Thread Misi Mladoniczky
Hi, We have a free tool called RRR|LoginConv that will search all forms/fields and perform an exact match replace on a list of login names: old = new joe = joe01 xxx = yyy It can be downloaded from https://www.rrr.se/cgi/tools/main#rrrLoginConv It handles diary-fields and status-history as

Re: Creating massive User Preference records with the same configuration

2009-01-13 Thread Elry
Hi Guys... For what it's worth here is what I did... I created a separate table to hold the the records to be imported (this held User Name etc.). I created two template records (one french one english localized) and put a filter on the staging table that would get the import. On import - I

Re: WARNING: don't use 6.3 User tool with 7.1 Server

2009-01-13 Thread Elry
Hey ccrashhh Long time no parler dudecomment ca va... I agree - we just started our UAT and TRA - we quickly discovered this to be an issue. Glad to see someone else out there can replicate. Have a good one eh... On Jan 6, 8:52 am, ccrashh ccra...@gmail.com wrote: They are certainly

Re: Creating massive User Preference records with the same configuration

2009-01-13 Thread Matt Worsdell
Sergio It will for an ascii file (.asc) Matt -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Sergio Tomillero Sent: 13 January 2009 10:48 To: arslist@ARSLIST.ORG Subject: Re: Creating massive User Preference records with

Message box

2009-01-13 Thread Gary Roach
If I wanted to fire off a warning message using an active link when a user makes a selection on a field on the midtier, is there a way to make the message box bigger ? Thank you, Gary Roach gary.ro...@kennametal.com

Re: Mid-Tier and Email Failure (U)

2009-01-13 Thread Hennigan, Sandra H CTR OSD-CIO
UNCLASSIFIED Thank you. Yes, using MAPI - will check account. Sandra Hennigan OSD Enterprise Remedy Administrator Office # 703-601-0789 Apparently, there is nothing that cannot happen today. Mark Twain -Original Message- From: Action Request System discussion list(ARSList)

Sharepoint-Remedy Business Data Connections (U)

2009-01-13 Thread Hennigan, Sandra H CTR OSD-CIO
UNCLASSIFIED Has anyone setup Business Data Connections between Sharepoint and Remedy for task and/or project tracking? Sandra Hennigan Apparently, there is nothing that cannot happen today. Mark Twain ___

Re: Creating massive User Preference records with the same configuration

2009-01-13 Thread Sergio Tomillero
Hello Matt, Thank you. I have saved the file with asc extension and indicanting # as separator and it works fine, so in this case I do not have to use coma as separator. Kind regards. Sergio Tomillero Matt Worsdell-2 wrote: Sergio It will for an ascii file (.asc) Matt -Original

Re: Creating massive User Preference records with the same configuration

2009-01-13 Thread Sergio Tomillero
Hi Elry, Finally I saved the file with asc extension, so I do not need to use coma as separator. Thanks regards, Sergio Tomillero Elry wrote: Hi Guys... For what it's worth here is what I did... I created a separate table to hold the the records to be imported (this held User Name

Report error on web

2009-01-13 Thread Welton Bryant
Hello, I am having a issue with a report that works on the client but fails when using on the web. I have two reports that run on this web form but for some reason on of the reports fails and gives this error: Error during processing : ARERR [9246] Cannot find report

Re: Report error on web

2009-01-13 Thread Joe DeSouza
Asking the obvious here, but have you installed the Crystal web component? Joe From: Welton Bryant welton.bry...@caretechsolutions.com To: arslist@ARSLIST.ORG Sent: Tuesday, January 13, 2009 10:13:07 AM Subject: Report error on web Hello, I am having a

Re: Message box

2009-01-13 Thread Joe DeSouza
Create a display Only form that has the error message embedded in it either as static text or dynamic, and perform a window open to display that as a dialog box. Cheers Joe From: Gary Roach gary.ro...@kennametal.com To: arslist@ARSLIST.ORG Sent: Tuesday,

Re: Report error on web

2009-01-13 Thread Welton Bryant
Not for sure. Both reports were working up untill about month ago. Is this an install from the midtier install or is this componet from Crystal Enterprise? The report is saved in an arr format. From: Action Request System discussion list(ARSList) on

Re: Message box

2009-01-13 Thread Leah George
My client in Columbus OH is looking for remedy developers with (entry level) 2-4 years of experience in custom application development. Pay is around $50 1099. I have had a good response for this in the past and hoping the same now. Thanks, Leah _ From: Action Request System

Re: Message box

2009-01-13 Thread Brien Dieterle
Besides moving your head closer to the screen? Sorry-- the first thing that comes to mind is just making a small form just for the error message and opening it with the Dialog mode-- that should preserve the size that you saved it with via the Admin tool. Someone else might be able to suggest

Re: vendor form ARSYS.ARDBC.LDAP and use Logical Not

2009-01-13 Thread Joe DeSouza
! is the logical NOT in ldap url's so you are on the right track there.. What happens when you use that? Have you tried it with specifying the ldap port within the URL? I forget the syntax for that but I think its immediatly after the server name:portnumber followed by the rest of your string.

Re: New email engine issue

2009-01-13 Thread Joe DeSouza
Your mail.jar file is missing in your java installation - or it may not be present in the correct directory. You can download the appropriate version of that file for your version of java from sun and stick it in the java folder as instructed on the download. Then restart the mail process Joe

Re: Message box

2009-01-13 Thread Joe DeSouza
Move your head closer to the screen LOL.. I like that.. Joe From: Brien Dieterle brien.diete...@cgcmail.maricopa.edu To: arslist@ARSLIST.ORG Sent: Tuesday, January 13, 2009 10:27:05 AM Subject: Re: Message box ** Besides moving your head closer to the screen? 

Re: Creating massive User Preference records with the same configuration

2009-01-13 Thread Grooms, Frederick W
Excel has never created .csv file correctly as it does not enclose text fields with the double quote (as you have found out). Unless you are careful, it will also strip the leading zeros off of the Entry_ID. -Original Message- From: Action Request System discussion list(ARSList)

Re: Allow a user only to create and view new requests in a deployable application

2009-01-13 Thread LJ Longwing
Give both A and B permission to the form, give them both access to field 1 (or public if you prefer)...give group A view permissions to the fields you want them to be able to view but not modify, and give b change permissions to the fields you want them to be able to modify. -Original

SW00244987 (About Email Engine)

2009-01-13 Thread Alberto Mel.
Hi all, sometimes, we have some problems in our remedy AR Server and sometimes, the Arsystem Server service but the armonitor service starts it again. The problem is that our email engine service becomes like zonbie, I mean, It seems to be up, but the email engine doesnt send emails through

Re: SW00244987 (About Email Engine)

2009-01-13 Thread Axton
What the KB article describes and what you are experiencing are two different issues. The ID that starts with SW000... is a BMC defect ID. Axton Grams The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My

St-Pierre Patrick I625ST/Levis/GVDL est absent(e).

2009-01-13 Thread Patrick St-Pierre
Je serai absent(e) à partir du 2009-01-13 de retour le 2009-01-14. ___ Le présent message est destiné uniquement aux personnes indiquées dans l'en-tête. Il contient des informations confidentielles qui ne peuvent être divulguées à des tiers sans que l'expéditeur ait

Single Processor Quad Core Solaris Server

2009-01-13 Thread Francois Seegers
Hi All, 1. Does anyone know if Remedy 7.x make use of the 4 cores of a Solaris server with 1 quad core processor? 2. Also how many threads get consumed per core? Regards Francois ___ UNSUBSCRIBE or

SRM approval - license

2009-01-13 Thread lee
Hi, I have customized the SRM approval form in that it is a copy of the existing SRM approval form but with added fields for the questions from SRM to be pushed to it. Anyway, I have an issue with non licensed users approving requests. It says that the approval status and individual/group

Re: Single Sign-on...

2009-01-13 Thread Gidd
Richard, Java Systems has an OOTB SSO solution that is sweet. Here is a link to their products: http://www.javasystemsolutions.com/jss/solutions You might like to ping Tim Widowfield, he has done a few integrations for them. HTH Regards...Gidd _ From: Action Request

Re: Single Sign-on...

2009-01-13 Thread Richard Copits
Thanks! The fact that someone owns a hammer and a saw doesn't make them a carpenter From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Gidd Sent: Tuesday, January 13, 2009 3:52 PM To: arslist@ARSLIST.ORG Subject: Re: Single Sign-on...

Re: Mid-Tier and Email Failure (U)

2009-01-13 Thread Ars Lister
Hi Sandra,   Ran into this exact same problem a few months ago.  In the midst of trying not to go crazy, did just about everything you did including shutting down the server.  After a series of trying this or that (and hopefully you haven't tried this already so that it has a chance to work for

Re: Replace current window with a confirmation and details from the request

2009-01-13 Thread Ravi
I can't seem to get this work. I am sure I am doing something wrong. Without any AL, this is what happens now: I open a form in New Mode. Add the necessary data and hit the Submit button. The current window takes me back to the New Mode window with the default values. Instead of going to the

Re: Single Sign-on...

2009-01-13 Thread Easter, David
There is also a white paper available on BMC Support Central on how to integrate an SSO solution with AR System. 16-Oct-2006 Integrating BMC Remedy Action Request System with Single Sign-On (SSO) and Other Client-Side Login Intercept Technologies PDF

Re: WARNING: don't use 6.3 User tool with 7.1 Server

2009-01-13 Thread Bryan Waters
Have you logged a defect with BMC? If so, can you please share? Thanks, Bryan -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Elry Sent: Tuesday, January 13, 2009 7:06 AM To: arslist@ARSLIST.ORG Subject: Re: WARNING:

ITSM 7.0.3 - Support Group limit

2009-01-13 Thread Chowdhury, Tauf
Hi all, Does someone know the following: 1. What is the limit of how many support groups can exist under an Organization? 2. What is the limit of how many individuals can be added to a support group? Tauf Chowdhury | Forest Laboratories, Inc. Analyst, Service Management

Re: Single Sign-on...

2009-01-13 Thread patrick zandi
Dave, Are you saying BMC is starting to provide additional support for this application? Are there any updates? to the code ? On Tue, Jan 13, 2009 at 4:42 PM, Easter, David david_eas...@bmc.com wrote: ** There is also a white paper available on BMC Support Central on how to integrate an SSO

Re: ITSM 7.0.3 - Support Group limit

2009-01-13 Thread Joe DeSouza
To the best of my knowledge there is no such limit. You might only have perfornamce problems with too many support groups Joe From: Chowdhury, Tauf tauf.chowdh...@frx.com To: arslist@ARSLIST.ORG Sent: Tuesday, January 13, 2009 5:32:05 PM Subject: ITSM 7.0.3 -