Re: New Remedy AR System Developers Forum

Hi, what color can be more useful? We can change it, if the users don't like it? Regards, Plamen On 4 Фев, 15:44, Matt Worsdell wrote: > +1 > > I don't have enough time in the day to contribute to this list never mind > BMC DN and other forums of personal interest. > > > > > > > It would be b

Problem in Building SLA's

Dear List Urgent help required here I have serious issue here with SLA's not building properly. I have made an SLA which uses Business hours and Business holidays from the Business Holidays and Workdays form. Once all the required qualification and milestones are entered i click on build. SLA sta

Re: Workaround for Admin Tool v7.0.1P3 on Windows 7 ? - SOLVED

Lyle's suggestion worked great!! I like to keep my admin tool the same version as my server, has just always been my mode of operation. Thank you so much, Susan On Mon, Feb 8, 2010 at 3:25 PM, Matt Worsdell wrote: > ** > > V7.1 should install fine and I believe is backward compatible to that >

Re: Remedy Home Page

Might want to check out what BMC did with the ITSMoD home page; there's a webinar Tuesday morning that will show it. The webinar will be recorded for later viewing (go to www.bmc.com/events to sign up for it) It's much nicer looking! Anne Brock BMC SC (note: comments are my own, not necessarily

Migrating Approval Data

We have CM 7.0.3, and are looking to migrate Approval configuration data from Dev. to Test. We know how to do the core configuration data, but want to be sure of how the dependencies work and which exact forms the approval data is stored in, so that we can export/import it onto the new server with

Approval Mappings

Hello, Has anyone modified the Approval Mappings form in 7.5? We need just one more field to be able to do the approvals for Change Management according to the company process. If you have done it would you mind sharing what you did? Thanks, Tricia This e-mail, including any attachments, is

Re: Remedy Home Page

We tried to do something like this, basically show the overview console on the home page (7.0.03) and it kept crashing our plugin server. Anne Ramey From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Jason Miller Sent: Monday, February 08, 2010 4:54

Re: Remedy Home Page

There was a thread on this topic (Remedy Home Page Ideas) on 7/2/09 with some ideas. Here is an image of our Home Page. Nothing fancy but functional. http://sites.google.com/site/jasonmilja2/homepage.png Jason On Mon, Feb 8, 2010 at 12:48 PM, lee wrote: > This one was quite difficult to sear

Re: Remedy Home Page

Oh, but a caution. If you put an Alerts table on the Home Page, maintain you're alerts carefully. You don't want too many old alert records hanging around. We had some alert "pack rats" and didn't clean ours up for a while. In the mornings as various time zones came online in their respective 0700

Foundation Discovery and Database

Is there any way to discover the database info (without buying Topology). We only have Foundation 1.6 and we are transitioning into another Remedy system soon. In the meantime, we need to discover the database info and load it into the CMDB. Can this be done with perl scripts? or some oth

Re: Remedy Home Page

We added a page holder containing the following: 1) A table field displaying a User's alerts and a character field below the table providing the ability to view some details about a selected alert (as well as double-click open of the ticket associated to the alert). 2) An advanced filtering area wh

Re: Remedy Home Page

Lee, To add to what Joe said...flashboards also have to look at the mid-tier in order to function. I do find them very useful but usually restrict them to some other type of "Navigation Bar" usually at the top so that they do not fire as soon as you open the Home Page, this is important when

Re: Workaround for Admin Tool v7.0.1P3 on Windows 7 ?

V7.1 should install fine and I believe is backward compatible to that version. Caveat check matrix. From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Susan Palmer Sent: 08 February 2010 2:49 PM To: arslist@ARSLIST.ORG Subject: Workaround for Admi

Re: Remedy Home Page

You may want to take a sneak peak at the home page coming in the mid-2010 release. A public screenshot can be seen here: http://blogs.zdnet.com/BTL/?p=29654&tag=col1;post-30156 It's the last screenshot of the three. Even though the article is about the Remedy On Demand offering, the technolog

Re: Remedy Home Page

Lee, Somewhere in that 'blank space' you may want to create a table of Alerts, if your company uses Alerts, with functionality to open the ticket tied to the alert. If you use SLA, a table of upcoming thresholds and violations might be useful as well. While flashboards would make the page look p

Remedy Home Page

This one was quite difficult to search on. Everytime I log into Remedy, the Home Page is so plain. I have some ideas that I want to do but I'm wondering what others have done to spruce up their home page. I'm thinking of putting some simple like a flashboard. Ideally I'd like to put up a flashboa

ARSmarts Grapher beta program now open.

** Hello List, The beta program for ARSmarts Grapher is now open. ARSmarts Grapher produces graphical representations of the relationships between the Forms of your AR System application (ITSM, SRM, custom application, ...).  Click the colored links in a Graph to drill down in the depth of yo

Re: SLM Export problem

Hey Joe, Good thoughts. I have already done a search, and nope. It was able to create the log so I assumed it would have permissions for the data file too? didn't think of the system event log, I will go take a look! thanks Dan _ From: Action Request System discussion list(AR

Re: 7.5 Adhoc approvals

Maybe you could save the selected list of approvers and then have a "Next Approver" rule that queries the appropriate field. Then the system would think that the approver was added through the process rather than ad-hoc. I have not done this myself it it is worth a try and may be easier than gene

Re: 7.5 Adhoc approvals

I guess you'll have to fix this yourself then Guillaume From: Action Request System discussion list(ARSList) [arsl...@arslist.org] on behalf of Moellmer, Matthew [matthew.moell...@53.com] Sent: Monday, February 08, 2010 2:41 PM To: arslist@ARSLIST.ORG Subject

Re: 7.5 Adhoc approvals

We actually don't use that button, but a collector form does allow our customer to select from a predefined list of approvers. Because the approver is still technically manually selected, we have to incorporate the adhoc process. From: Action Request System discussion list(ARSList) [mailto:ars

Re: Dear Arslist, If you can't find in google, try JUSTDIAL.COM

Lol List Admin 1 Proud Spammer 0 From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Daniel Bloom Sent: Monday, February 08, 2010 1:21 PM To: arslist@ARSLIST.ORG Subject: Re: Dear Arslist, If you can't find in google, try JUSTDIAL.COM ** Th

Re: Dear Arslist, If you can't find in google, try JUSTDIAL.COM

Thrilled that you are so excited by yet another search site, but I have still disabled your ability to post to the arslist. Please contact me directly for it to be re-enabled. thanks ... Dan daniel.bl...@danielbloom.ca _ From: Action Request System discuss

Re: 7.5 Adhoc approvals

Hi Matt, I can personally attest to this issue. It seems to me this is a bug. At this point, you have two options: 1. You can either disable adding ad-hoc users by hiding the button on the change form 2. You can fix this, which means a customization Adding ad-hoc users is totally discouraged (

7.5 Adhoc approvals

Manually adding an approver to the Change Module in 7.5 results in approvals being bypassed erroneously. You can test this by manually adding an approver and moving through the process flow. Has anyone dealt with this or found a work around? We have automated "collector" forms which rely on adhoc

Re: SLM Export problem

Dan, Just a thought but maybe it's saving it somewhere else? Why don't you search the file on your system and check to see if saved it elsewhere? Check the system event log - just in case the system is encountering an error (maybe directory permissions??) but is not caught by the tool.. Joe --

Re: Report Button Mid Tier

Kathy, You have probably disabled it on the forms menu access? Joe -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org]on Behalf Of Kathy Morris Sent: Monday, February 08, 2010 12:10 PM To: arslist@ARSLIST.ORG Subject: Report Butto

SLM Export problem

ARSystem 7.1 SLM 7.1 patch partial 1 and partial 2 I try to export the SLM Service Targets using the Export in the App Admin console, and the file isn't created. The log shows everything working normally, no errors. Anyone else encountered this? (I gave it a path and file name). thanks ...

Re: Workaround for Admin Tool v7.0.1P3 on Windows 7 ?

Lyle ... I'll give this a try tonight! Thanks, Susan On Mon, Feb 8, 2010 at 12:05 PM, Lyle Taylor wrote: > ** > > Right-click on the installer, select the compatibility tab, check the “Run > this program in compatibility mode for:” check box, and select “Windows XP > (Service Pack 3)”. Click O

Re: Disable Group Notifications in ITSM 7.1

That is essentially correct, but individuals can do it themselves by updating their own notification preferences from their profile in the People form. If you give yourself Notification Admin permissions, you could probably also do it for them. Being Administrator is not enough - it looks like

Re: Problem on qualification

On your last point, >>> Current status is Assigned and company should be "MyCompany" (no space in >>> between) It will actually only fire if the status is being changed to Assigned. If it is currently already Assigned, then TR.Status will ne $NULL$, so the action will not fire. If you want i

Re: Workaround for Admin Tool v7.0.1P3 on Windows 7 ?

Right-click on the installer, select the compatibility tab, check the "Run this program in compatibility mode for:" check box, and select "Windows XP (Service Pack 3)". Click OK and then try running the installer again. Lyle From: Action Request System discussion list(ARSList) [mailto:arsl...

Re: ITSM v 6 compared to ITSM v 7

No you cannot do the File replace method to upgrade your ARS from 6.3 to 7.1 Upgrading the ARS Server will only change the system forms so you shouldn't have to worry about customization too much. You will need to make sure you have the Oracle 10 client since 7.1.0 will not work with the Oracle

Re: ITSM v 6 compared to ITSM v 7

It is more complicated than a file replace. In a message dated 2/8/2010 12:26:43 P.M. Eastern Standard Time, claire.sanf...@memorialhermann.org writes: Does anyone have a comparison chart? I am in the middle of planning an upgrade and I know we are not going to go to 7.5/7.6 right now.

ITSM v 6 compared to ITSM v 7

Does anyone have a comparison chart? I am in the middle of planning an upgrade and I know we are not going to go to 7.5/7.6 right now. I would need new hardware for that and it isn't in the budget. I think I can just do an upgrade of my 6.3 to 7.1 without and maybe upgrade the ITSM from 6 to 7.

Report Button Mid Tier

Hello, We are not seeing the Report button in Mid Tier when we are in the Modfiy mode. How do you view the report button. We want to select the entries and just generate a report on the items selected. ___ UNSUB

Re: New Remedy AR System Developers Forum

Like the idea, and I went to this web page However... What is up with the bright green psychedelic colors Yuckkk! Unbelievable. Are they trying to blind us? In a message dated 2/2/2010 6:08:05 A.M. Eastern Standard Time, plamen.iva...@materna.com writes: Dear Colleagues, i w

Remedy Special Charater Encoding issue via Web Service

Hi, I am trying to rise request via remedy webservice in remedy its not accepting the special character "Míċeál" giving error. Please suggest me what encoding it require? Regards Suresh Zalaki Important notice: This e-mail and any attachment there to contains corporate proprietary inform

Re: RPC Timeout Errors

After intense troubleshooting on this server with our Remedy, NT Server, DB, Network, and UNIX teams I believe that we have solved this issue. 1.) We found that Oracle 11g was running Stat Reports at 10pm on all databases so there were 18 jobs running on the db that was putting the load up to 15 (

Re: RPC Timeout Errors

We are just running with English right now. From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of danish khoya Sent: Sunday, February 07, 2010 12:55 AM To: arslist@ARSLIST.ORG Subject: Re: RPC Timeout Errors ** Is your Windows OS 32 bit or 64 bit?

Ad Hoc Approvals in 7.5

Using the out of box ad hoc approvals in 7.5 results in an error "Remedy Application Service Error -- Cannot find first approver". I put in a defect with BMC and trying to get it escalated. Meanwhile, has anyone run into this? Anyone aware of a work around..? This is time critical for us. Matthew

Workaround for Admin Tool v7.0.1P3 on Windows 7 ?

Hi everyone, My off-hours laptop with Vista was having issues (no laughing) so I thought I'd upgrade it to Windows 7. It actually went well and it is working fine. The one thing I'm having an issue with is the ARS *Admin* Tool. I still need to use v7.0.1P3 for a few months while we're upgrading

Re: Problem with group and email messages

Gianluca, Change the Notification method from email to User Default. The only members of the group with email checked on their user record will receive the email. When you specify email in the notification filter it overrides the user settings. --- John J. Reiser Senior Software Development Ana

Re: Disable Group Notifications in ITSM 7.1

To disable notifications at the group level you will need to add an entry to the NTE:CFG-Notificaiton Evens form. On Mon, Feb 8, 2010 at 3:43 PM, Enslin Van Blerk - MWEB wrote: > ** > > Hi > > > > Can someone please assist? How do I disable Group Notifications in ITSM > 7.1. I have users that ar

Disable Group Notifications in ITSM 7.1

Hi Can someone please assist? How do I disable Group Notifications in ITSM 7.1. I have users that are part of a group however some of the users do not want to receive the email notifications. In the People form there is an option to disable it, however it does not allow me to do so. Thanks in

AW: ARSperl with ARS 7.5 running on 64bit

Hi Sean, it would run if you compile ARSPerl using a 32-Bit Perl. It won't run with a 64-Bit Perl. Kind Regards Conny Von: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] Im Auftrag von Sean Harrodine Gesendet: Montag, 8. Februar 20

CI Viewer

Dear all,   I get inconsistent behaviour with the CI Viewer. I relate 10 CIs (different types) to a physical location, the CI viewer shows all of them. Then I relate another 5, this time the viewer does not show any. I remove the 5 and start relating them one at a time, the viewer shows the fir

ARSperl with ARS 7.5 running on 64bit

Hi everyone, Can anyone confirm please whether ARSPerl will work with ARS 7.5 running on a redhat linux 64bit server and if so, whether there's anything "undocumented" i need to be aware of before i have a crack at installing it ? TIA, as always ! Sean _

Problem with group and email messages

First, let me thank you all for the replay to friday's message. I set up a filter to send an email to a remedy group. What happens is that even if a user in the group has no email, Remedy puts in the Ar System Email Messages form a message for that user with the login for the email. It has config