On your last point, >>> Current status is Assigned and company should be "MyCompany" (no space in >>> between)
It will actually only fire if the status is being changed to Assigned. If it is currently already Assigned, then TR.Status will ne $NULL$, so the action will not fire. If you want it to fire if the status is Assigned (whether it is being set to Assigned or was already Assiged), then change TR.Status to Status. Lyle From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Ex Soundgarden Sent: Friday, February 05, 2010 10:41 PM To: [email protected] Subject: Re: Problem on qualification ** If you would change your qualification to this: (('DB.Status' != 'Status') OR ('DB.Assigned Group' != 'Assigned Group')) and ('TR.Status'="Assigned") and ('Company'="MyCompany") This would mean to Notify assigned group only when: >>> Status has changed from the previously saved value OR >>> Assigned group has been changed AND >>> Current status is Assigned and company should be "MyCompany" (no space in >>> between) Checking DB against TR must be the problem with your qualification. Regards Gabud --- On Fri, 2/5/10, Gianluca Nieri <[email protected]> wrote: From: Gianluca Nieri <[email protected]> Subject: Problem on qualification To: [email protected] Date: Friday, February 5, 2010, 11:24 AM ** Hi all, I'm trying to send a message to the Assigned Group in Incident 7.1 when a ticket is assigned to a group. I set up this qualification: (('DB.Status'!='TR.Status') OR ('DB.Assigned Group' != 'TR.Assigned Group') and ('TR.Status'="Assigned") and ('Company'="MyCompany") Active on: Submit, Modify Notification mechanism: email User: Assigned Group Of course there is full of tickets who goes assigned for company MyCompany... but I see no mail... Any suggestion? Thanks in advance, Gian ps.: No, I don't want to user integrated mechanism... ;-) _Platinum Sponsor: [email protected] ARSlist: "Where the Answers Are"_ _Platinum Sponsor: [email protected] ARSlist: "Where the Answers Are"_ NOTICE: This email message is for the sole use of the intended recipient(s) and may contain confidential and privileged information. Any unauthorized review, use, disclosure or distribution is prohibited. If you are not the intended recipient, please contact the sender by reply email and destroy all copies of the original message. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:[email protected] ARSlist: "Where the Answers Are"
