need help with arwklga.exe

hi, Can any body help me with how to use arwklga.exe for log analysis... I know I should have run a search my self but in a bit of mess here... Thanks, Viki -- View this message in context: http://old.nabble.com/need-help-with-arwklga.exe-tp30814551p30814551.html Sent from the ARS (Action

Re: Delta Data Migration tool (was Long running ITSM 7.6 upgrade)

Folks, If you need to migrate data - and perform value / schema / field transformations - which you typically do need to do when migrating data across releases, then Meta-Update is your only choice. Meta-Update can also of-course can do simple one to one deltas but it's true power comes with

Install problems Remedy AR Server 7.6.03/04

Hi, This may be related to Sybase or Solaris... In any event the installer fails at certain point, before it has been able to import the User-form, leaving us with no user in the system and only a few of the system forms created. The same happens for both ARS 7.6.03 and 7.6.04. Anyone else

Accessibility behavior with two keystrokes

Dear arslisters, Looking for help from the collective experience of other users who have fiddled with JAWS and AR System. All help is appreciated. I've noticed that the CTRL+ALT+F6 toggle to the Results List doesn't actually speak anything when the toggle lands (so to speak) on the Results

Re: Install problems Remedy AR Server 7.6.03/04

Thanks, Misi, for giving us a way around BMC's continued issues with their installers. I'm sure many of us may end up having to use your solution. Rick On Tue, Feb 1, 2011 at 6:52 AM, Misi Mladoniczky m...@rrr.se wrote: Hi, This may be related to Sybase or Solaris... In any event the

Re: Install problems Remedy AR Server 7.6.03/04

I ran into this issue once (out of 30+ installs) on Linux. It seemed like a fluke. I did NOT fix it. I just re-installed. Besides the lack of of a user a bunch of other things there were broken. I decided to just start over. William Rentfrow Principal Consultant, StrataCom Inc.

Re: need help with arwklga.exe

Viki, I use the following batch file @ECHO OFF cd /d E:\Remedy\ARSystem\arserver\db\tools arwklga -n 100 -t -u %1 arwklga.log What this does is allow me to drop a file onto the batch file and the arwklga.log shows up when the analysis is done. This output allows you to figure out where your

Re: need help with arwklga.exe

Viki, The tool is named AR Log Analyzer, so you can google it. The answer to your question is in the help info included with the tool. If you don't have it handy, here is a link to it: http://communities.bmc.com/communities/docs/DOC-2973 If you're not in BMC Communities, it's worth signing up.

Re: Incident 7.0.x form, Out of the Box. Report based on Status/Assignment changes?

Thanks Kimberly. That rings a bell. Now I have to get my hands on a live system and poke around. --- On Mon, 1/31/11, kimberly.sant...@oracle.com santana kimberly.sant...@oracle.com wrote: From: kimberly.sant...@oracle.com santana kimberly.sant...@oracle.com Subject: Re: Incident 7.0.x form,

Re: Accessibility behavior with two keystrokes

Chad, A couple of notes: 1) Have you set the Accessibility option in your User Preferences for the user doing the work? There is a setting where you indicate whether you are in Vision, Low Vision, or No Vision mode. You must be in the Low Vision or No Vision mode for best results with

Preserving customizations with overlays and custom objects

Hi Folks, Back in the days of ARS 4.mumble, I developed a help desk application for my organization. At that stage of my development experience, I did not understand the issues surrounding modifying Remedy objects such as the User and Group forms. In my ignorance, I added fields, changed

Re: Incident 7.0.x form, Out of the Box. Report based on Status/Assignment changes?

This form has some of the information I am looking for: HPD:Help Desk Assignment Log Each time assignment on an Incident changes, this form gets a record. This is good. I am still looking for status change data, because although its nice to report on how long ticket sat on a group/person's

Re: Preserving customizations with overlays and custom objects

Overlays is the most important feature that you should never use. :) Rick is correct. Overlays enforces best practices, but you should still consider the broader implications of modifying something vs. extending. Simply put, the basic best practice rules should be: 1. Don't modify or

Re: Preserving customizations with overlays and custom objects

David is, as usual, spot on. Overlays are not put there for us to have any sense of invincibility or impunity when altering OOB forms or workflow that we under other circumstances would (or should) know better than to alter. It is a means to protect additions that may conflict with FUTURE OOB

Re: 7.6.04 Delta Data Migration tool

The White Paper on this topic can be found here: 31-Jan-2011 Using Delta Data Migration to migrate BMC Remedy IT Service Management Suite http://documents.bmc.com/supportu/documents/42/59/194259/194259.pdf -David J. Easter Manager of Product Management, Remedy Platform BMC

Re: need help with arwklga.exe

hi LJ, That was exactly what I was looking for. worked well for me. thanks Rabi as well I am already in to the BMC communities long ago. Regards, Viki LJ LongWing (Head) wrote: Viki, I use the following batch file @ECHO OFF cd /d E:\Remedy\ARSystem\arserver\db\tools arwklga -n 100 -t

Atrium Core Web Services failed in previous attempt

** Hi,I want to update our Atrium Core installation.Unfortunately i always get the message, that my Atrium Core Web Services failes in the previous attempt.I have no access now to the Technical bulletin.Can anybody give me a hint ?ThanksTristan _attend WWRUG11 www.wwrug.com ARSlist: "Where the

Re: Preserving customizations with overlays and custom objects

Hi, The main problem with adding fields to the User- or Group-form is that the data need to be entered, and sometimes modified. 1. Each time a User record is modified, that user will have all definitions recached (arf/arv files on the Windows client) 2. Each tim a Group record is modified, ALL