Group ID in To field of AR System Email Messages

Dear all, When I put Group ID in To field of AR System Email Messagess form, it send out notifications to all the user in the group. I would like to know how ARS transaltes this as there are no filters AR System Email Messagess form to perform this. Is this achived via some API calls? Thanks,

Re: Looooooooooong update times on ARSCHEMA

Hi Guillaume, Yes, that value is set to 20 already. But as Derek indicated: this issue occurs only on Distributed Pending (T26) form - which I believe Request ID Block Size changes have no effect on. Or am I wrong? Thanks, Alkan Koray -- View this message in context:

Group ID in To field of AR System Email Messages

Gupta This was discussed only a couple days ago: http://www.javasystemsolutions.com/arslist/view/89039297 John ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where

Re: Escalations - question over create time and timestamps

I tried putting $SERVERTIMESTAMP$ into one of the text fields, and it basically comes back with the same value as $TIMESTAMP$. The catch there is that pushing the value for $SERVERTIMESTAMP$ into a text field resulted in the time based in BST, not GMT - and our systems stick in GMT, we just don't

Re: Midtier 7.6.4

Moved our Dev Midtier version back to 7.5 p4 and no more problems. :( PERFORM-ACTION-OPEN-URL $URL$ is fine Active Link Close Window is fine PERFORM-ACTION-EXIT-APP is fine But when I put the open URL action followed by some sort of close action on 7.6.4 I get those errors. (but not on 7.5

Re: Notifications

Maybe obvious, but you could also list fields in the Text box. It may not indent the fields so the field values line up as in the Field box, though you can separate them using line returns. David Durling University of Georgia From: Action Request System discussion list(ARSList)

Re: PERFORM-ACTION-OPEN-URL

Never tried this but 6.3 docs say this: To open the page in a new browser window, enter: PERFORM-ACTION-OPEN-URL URL_string or PERFORM-ACTION-OPEN-URL new URL_string To open the page in the current browser window, enter: PERFORM-ACTION-OPEN-URL current URL_string Mac Rhoades Rockwell Collins

Re: PERFORM-ACTION-OPEN-URL

PERFORM-ACTION-OPEN-URL new url string --- John J. Reiser Remedy Developer/Administrator Senior Software Development Analyst Lockheed Martin - MS2 The star that burns twice as bright burns half as long. Pay close attention and be illuminated by its brilliance. - paraphrased by me From: Action

Re: Tier 3 for the product catalog

Thank you Peter. Do you know if there is a source of data that we can utilize in order to manually alter most used applications? Thanks, Mike -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Peter Romain Sent: Wednesday,

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Hi. I crated a web service trought IncidentInterfaceCreate to create an incident in Help Desk. It work and i send a field custom 'Corporate ID' and a custom filtre find the people with Corporate ID. I would like that when the 'Corporate ID' sending to the web service is not present in the

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Maybe in the filter you have to find the people with Corporate ID, set the return to $NULL$ if no matches found. Then have a filter with a (slightly) higher firing order to do a set field to the default ID and Person if the person field is NULL. As long as they are both set fields, they will

Rif:

Hi, you need 2 filter; the first executing a Set field action looking for 'Corporate ID' in People and writing a values in same other field about person (es. filed 'Name')with option If no request match --- Set fileds to $NULL$ The next Filter run if the field 'Name' is $NULL$ and set values

Re: Tier 3 for the product catalog

Sorry Mike, I'm not aware of one. I can't see a way of getting the Tier 3 values for each of the software patterns from ADDM otherwise this could be a good start. Maybe there's an ADDM expert lurking out there that could do this? I was hoping that the new BMC product catalog data would help with

R: Rif: Generic People

Yess! It work! RESOLVED. I had said it was easy I followed more or less the same way but probably wrong something. Grazie mille :-) Davide. Messaggio originale Da: luisaclotilde.car...@sgsbp.it Data: 9-giu-2011 16.03 A: arslist@ARSLIST.ORG Ogg: Rif: ** Hi, you

R:

Yes, it work. This is the correct solution. Thank a lot. Davide Messaggio originale Da: pri...@ptd.net Data: 9-giu-2011 15.51 A: arslist@ARSLIST.ORG Ogg: Maybe in the filter you have to find the people with Corporate ID, set the return to $NULL$ if no matches found. Then have a

Re: WARNING OF BAD AS DESIGNED FEATURE IN ITSM - zero in internet email field for person is not good.

My experience related to source of such huge number of outbound emails was little different were we get huge number of email template based duplicate incidents sent to remedy system where the email engine will struggle to keep up with the outbound emails to be sent. All we do in such case is we

Re: New Product Catalog Data Import - Disappointed!

Excellent points, Peter. Given that this data should be pretty standardized, maybe we could leverage ARS community power to fix this: What about publishing the Product Catalog on a wiki or similar platform where we could all collaborate on it? Kelly Logan, Sr. Systems Administrator

Re: PERFORM-ACTION-OPEN-URL

Thanks so much!! I found the documentation on the Workflow Objects doc Lisa From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Reiser, John J Sent: Thursday, June 09, 2011 8:57 AM To: arslist@ARSLIST.ORG Subject: Re: PERFORM-ACTION-OPEN-URL **

Re: WARNING OF BAD AS DESIGNED FEATURE IN ITSM - zero in internet email field for person is not good.

I agree that group translation is useful and I can even see where it could be useful to have a contact record that would have a group ID instead of an email address, but the price of making a mistake is disturbingly high. I think it wouldn't hurt to have the option to prevent emails to Public

Re: Compound qualification for a GetList web service

Hi Chintan, Yes, I understand completely that I am at the mercy of the consumer with regard to what they put in the qualification. You did not confuse me. :-) However, when I put the following into the Qualification: box in Developer Studio: XPATH(/ROOT/qualification) AND 'distribution' !=

Remedy desktop client situation

We have a strange situation where a user is using the fat client to access an AR Server on the network. They seem to be getting an error box that indicates that they are not able to be authenticated by the domain. Is there anything about the fatclient that could cause it to fail on authentication

Looking for white paper on disaster recovery configurations

Hello, I thought I had recently seen a white paper on disaster recovery for ARS, but I can't seem to find it now, either by searching the arslist archives or BMC's website. I found the white paper on load balancer configurations, but that doesn't cover what I'm looking for. Basically, we are

Re: Looking for white paper on disaster recovery configurations

Thad, We do something similar to what you describe you want to do. It's easier now than it was a few versions ago. What makes it easier is the fixed, floating licenses are stored in the data base. Anyway what you do is create a DNS alias for your production server. You configure desktop

Consultant Available - ARS/ITSM Development

Please correct if I've put the wrong header on:   Highly experienced, RAC-Certified (recertified to ITSM 7)  Remedy ARS development consultant with very recent experience on ARS 7.6 and ITSM 7.6 and fifteen years of overall experience with Remedy and ITSM implementations. I hold an active DOD

Re: Compound qualification for a GetList web service

Ah..I c what you are saying now..Sorry,  in all of my conversation, I thought you would be comparing XPATH Qualification to some field on form but that's not the case. My bad for not reading the thread properly. IMHO, there are 2 solutions for this(there could be more..but this is what I can

Re: Looking for white paper on disaster recovery configurations

Another way is you can create a servergroup with the production servers. 1.Configure your DR Server to look at the production db and add it as another server in the server group 2.Make sure your load balancer rules also direct the traffic to DR ARServer. 3.Test all the components, you can play