Re: MyIT Services to Atrium CMDB Services
I don’t know if this is true or not but I was told that we’d have to rely on BPPM to basically be in the middle of MyIT and Atrium in terms of setting up Services. However, at least SmartIT has hooks into the CMDB so I’m assuming that whatever exists in MyIT will be expanded on in later versions. Additionally, since MyIT uses SRM I can easily build SRM forms that take CMDB and Asset Management data into consideration so that’s not a problem. I just don’t want to have to create business services in more than one place. Thanks, Shawn Pierson Remedy Developer | Energy Transfer From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Patrick Zandi Sent: Tuesday, February 24, 2015 10:30 AM To: arslist@ARSLIST.ORG Subject: Re: MyIT Services to Atrium CMDB Services ** http://documents.bmc.com/products/documents/85/86/458586/458586.pdf I noticed it does not mention somethings like FAQ, Services impacted, but also says it will provide a Wealth of information. I was looking at this when you sent the email.. funny.. I would think it would (If it was intelligent enough) to launch a mini-addm scan or something else and upload the .xml data directly into the server (I would think that would be helpful from the customer and admin prospective), then it would ensure you are not missing desktop/mobile data helping the tech/ and populating the cmdb as same time.. LOL (Smart is in the name)... On Tue, Feb 24, 2015 at 10:48 AM, Ben Cantatore ben.cantat...@bedbath.commailto:ben.cantat...@bedbath.com wrote: ** Shawn, I'll speak for myself say that any evaluation of My IT/Smart IT is welcomed. I intend to do my own evaluation in May, but hearing what other people like/don't like, issues experience helps. When I do my own evaluation, I'll use comments generated from the list to understand areas where the product is weak/strong. Potentially you'll notice something that I may overlook or have a different perspective on it. When I get around to installing and checking out Smart IT, I'll be happy to provide my evaluation for anyone who may be interested with my findings. [cid:image001.png@01D05027.A8896E70] Ben Cantatore Remedy Product Manager Bed Bath Beyond 650 Liberty Avenue Union NJ 07083-8130 Office: (908) 613-5769tel:%28908%29%20613-5769 Cell: (914) 263-6802tel:%28914%29%20263-6802 [LinkedIn]http://www.linkedin.com/pub/ben-cantatore/3/220/9a7/ From:Pierson, Shawn shawn.pier...@energytransfer.commailto:shawn.pier...@energytransfer.com To:arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG, Date:02/24/2015 10:22 AM Subject:MyIT Services to Atrium CMDB Services Sent by:Action Request System discussion list(ARSList) arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG ** Good morning, I’m in the process of configuring my proof of concept MyIT/SmartIT box and came across something that seems strange to me. According to what I’ve been told, there’s no direct connection between the Services that are configured in the CMDB and what exists in the “Services” used by MyIT. Furthermore, it appears that there isn’t a way to show services being available or not based on outages reported within ITSM. I hope I’m wrong or that this integration is going to be in a future release but I wanted to see if anyone else has run into this yet. Overall I have a positive view of what MyIT/SmartIT does, but there are a few areas like this that seem disconnected. If there is any interest, I’ll write up my opinion of MyIT/SmartIT later this week after I’ve had a few more days to play around with it. Thanks, Shawn Pierson Remedy Developer | Energy Transfer Private and confidential as detailed herehttp://www.energytransfer.com/mail_disclaimer.aspx. If you cannot access hyperlink, please e-mail sender. _ARSlist: Where the Answers Are and have been for 20 years_ -- CONFIDENTIALITY NOTICE: This e-mail, and any attachments thereto, is intended only for use by the addressee(s) named herein and may contain confidential information. If you are not the intended recipient of this e-mail, you are hereby notified that any dissemination, distribution or copying of this e-mail, and any attachments thereto, is strictly prohibited. If you have received this e-mail in error, please permanently delete the original and any copy of any e-mail and any printout thereof. Thank you for your compliance. _ARSlist: Where the Answers Are and have been for 20 years_ -- Patrick Zandi _ARSlist: Where the Answers Are and have been for 20 years_ Private and confidential as detailed here: http://www.energytransfer.com/mail_disclaimer.aspx . If you cannot access the link, please e-mail sender. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and
ADV: Meta-Archive Product Announcement: ITSM Archiving
Hi Folks, As enterprises have been using ITSM for some time now, they have accumulated Incidents, Changes, and other root requests that are closed, old, and can be archived. These data have slowed down searches and the ITSM application responses. Moving these data into Archive tables speeds up database search and retrieval from the high-use, active ITSM tables. ITSM Challenges BMC Remedy OOTB Archiving handles each table independently. In fact, an ITSM Incident comprises many records in many forms a tree of dependent records. Further, if an Incident is associated with a Change that is not archive ready, then that Incident too, must not be archived. Meta-Archive for an ITSM Incident Introducing Meta-Archive Your Benefits Software Tool House's Meta-Archive solves all ITSM Archiving challenges and implements your archiving rules. We make it easy! Handle customers and classes of tickets differently, add your customized forms easily all in a simple spreadsheet. Archive forms are automatically generated. Associations are checked and reported. Meta-Archive delivers · All associations are checked before a record is archived. · The entire tree of records is archived before any deletions are done. · Different archival ages can be set for different customers or classes of tickets. · Different ages for associations can be set. · It is easy to add any customized tables to the tree. · It is easy to change or add archival targets: Archival forms, different servers, SQL databases, the file system. · We get you going in a few hours with no server changes, no development project, no headaches. More Information Meta-Archive Home http://softwaretoolhouse.com/product/SthArch/ Meta-Archive Overview Leaflet http://softwaretoolhouse.com/product/SthArch/Meta-Archive-Overview-Leaflet. pdf Management Overview http://softwaretoolhouse.com/product/SthArch/Meta-Archive-MgmtOview.wmv Windows Movie (10 min.) Meta-Archive Fact Sheet http://softwaretoolhouse.com/product/SthArch/Meta-Archive-Fact-Sheet.pdf ITSM Archiving White Paper http://softwaretoolhouse.com/product/SthArch/Meta-Archive-White-Paper.pdf ü automating the data archiving process using purpose-built archive systems make production systems run better ü searches are quicker and use less resources resulting in faster ITSM application responses ü increased support personnel performance and satisfaction ü production performance is ü unaffected by information growth If you are interested in a presentation or a trial, please contact us at sa...@softwaretoolhouse.com Cheers, Ben Chernys Senior Software Architect Description: logoSthInc-sm Canada / Deutschland Mobile: +49 171 380 2329GMT + 1 + [ DST ] Email:mailto:Ben.Chernys_AT_softwaretoolhouse.com Ben.Chernys_AT_softwaretoolhouse.com Web: http://www.softwaretoolhouse.com/ www.softwaretoolhouse.com We are a BMC Technology Alliance Partner. Check out Software Tool House's free Diary Editor and our Freebies Section for ITSM 7.6.04 and 8.0.0 Fields spreadsheets. Meta-Update, our premium ARS Data tool, lets you automate your imports, migrations, in no time at all, without programming, without staging forms, without merge workflow. Meta-Archive does ITSM Archiving your way, with your tables and rules. http://www.softwaretoolhouse.com/ http://www.softwaretoolhouse.com/ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years smime.p7s Description: S/MIME cryptographic signature
Re: F5 equivalent via workflow
Hi, These fields are probably always there regardless of wether you have explicitly added them to your form. DevStudio will not show fields that are NOT added, for example in a Set-Fields situation. But when you use a Run Process Table Refresh, you just type in the field id, and it will work fine. Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011) Ask the Remedy Licensing Experts (Best R.O.I. Award at WWRUG10/11/12/13): * RRR|License - Not enough Remedy licenses? Save money by optimizing. * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs. Find these products, and many free tools and utilities, at http://rrr.se. I remember doing things like this years back, but with different hidden fields - many thanks, will pass on the suggestion. Regards Dave On 23 February 2015 at 18:11, Joe D'Souza jdso...@shyle.net wrote: ** Yes I believe it works that way too now. I did have that experience of needing to create a place holder hidden field for fields that have implicit field ID values way back in the past. That was mostly because the AR Admin Tool was not as smart as the Dev Studio is these days. I just threw that in just in case the dev studio complained like the Admin tool used to a few versions ago. I think it was during the version 4 days I had to do that for showing or hiding the advanced qualification bar on the web tier. Joe -- *From:* Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] *On Behalf Of *LJ LongWing *Sent:* Monday, February 23, 2015 1:07 PM *To:* arslist@ARSLIST.ORG *Subject:* Re: F5 equivalent via workflow ** Joe, My personal experience is that you can utilize the field in the run-process, without the field existing on the form because it's implicitly already there, on a regular form at leasttry it on a display only form, or something similar, you are likely to have a problem. On Mon, Feb 23, 2015 at 10:57 AM, Joe D'Souza jdso...@shyle.net wrote: ** In the past (way back a few versions during the AR Admin Tool days) in order to use that run process in conjunction with the results list field (or any other AR workflow action for that matter) you had to create a hidden table field with a 1020 ID to allow you to associate workflow to that ID. It was like a place holder field for 1020 to use it in workflow. I’m not sure if they have changed that now and allow you to do so without the developer studio complaining that the field does not exist. Just thought I would throw that out in case you get a similar error with the Dev Studio with the recent versions too. Cheers Joe -- *From:* Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] *On Behalf Of *LJ LongWing *Sent:* Monday, February 23, 2015 10:58 AM *To:* arslist@ARSLIST.ORG *Subject:* Re: F5 equivalent via workflow ** Dave, do a PERFORM-ACTION-TABLE-REFRESH (or equivalent actual run-process name) on field 1020, which is the field for 'Result List', this effectively performs an 'F5' action. On Mon, Feb 23, 2015 at 8:40 AM, Dave Barber daddy.bar...@gmail.com wrote: ** This was a query sent over to me from a colleague. Personally not sure how to handle it (I gave up when I saw macro - we're moving to 8.1 at some point, ain't no client side macros no more). == User Tool Version: 7.6.04 SP4 Server Version: 7.6.04 SP4 Bespoke Incident Application. I want to be able to refresh an incident from the Incident form itself, using workflow, in the same way that hitting F5 refreshes the incident. The form is in *Modify* mode. *Commit Changes* is not suitable since it does not appear to have the same effect as simply clicking F5. Opening a new window for the same entryID and closing the old one is not suitable due to problematic interaction with a macro query and rsults list handling. From an *Active Link* attached to a button, I have tried using *Run Process* with PERFORM-ACTION-GET-ENTRY (Record ID is the entryID, field ID 1). PERFORM-ACTION-GET-ENTRY returns no value and merely returns an anonymous failure if used it with Set Fields and $PROCESS$. It is also only run on an AL in the client, so requires no “@@:” token. I have tried these variants : PERFORM-ACTION-GET-ENTRY “$Record ID$” PERFORM-ACTION-GET-ENTRY $Record ID$ PERFORM-ACTION-GET-ENTRY hard coded entry ID PERFORM-ACTION-GET-ENTRY “hard coded entry ID” In all cases, I get an error window: == Problem: The following specific error(s) occurred when executing PERFORM-ACTION-GET-ENTRY “$1$” *(or $1$, hard coded entry ID, “hard coded entry ID”* *depending on the call I am trying)* Hint: Press Details to display the error message Details: The system cannot find the
Re: F5 equivalent via workflow
I remember doing things like this years back, but with different hidden fields - many thanks, will pass on the suggestion. Regards Dave On 23 February 2015 at 18:11, Joe D'Souza jdso...@shyle.net wrote: ** Yes I believe it works that way too now. I did have that experience of needing to create a place holder hidden field for fields that have implicit field ID values way back in the past. That was mostly because the AR Admin Tool was not as smart as the Dev Studio is these days. I just threw that in just in case the dev studio complained like the Admin tool used to a few versions ago. I think it was during the version 4 days I had to do that for showing or hiding the advanced qualification bar on the web tier. Joe -- *From:* Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] *On Behalf Of *LJ LongWing *Sent:* Monday, February 23, 2015 1:07 PM *To:* arslist@ARSLIST.ORG *Subject:* Re: F5 equivalent via workflow ** Joe, My personal experience is that you can utilize the field in the run-process, without the field existing on the form because it's implicitly already there, on a regular form at leasttry it on a display only form, or something similar, you are likely to have a problem. On Mon, Feb 23, 2015 at 10:57 AM, Joe D'Souza jdso...@shyle.net wrote: ** In the past (way back a few versions during the AR Admin Tool days) in order to use that run process in conjunction with the results list field (or any other AR workflow action for that matter) you had to create a hidden table field with a 1020 ID to allow you to associate workflow to that ID. It was like a place holder field for 1020 to use it in workflow. I’m not sure if they have changed that now and allow you to do so without the developer studio complaining that the field does not exist. Just thought I would throw that out in case you get a similar error with the Dev Studio with the recent versions too. Cheers Joe -- *From:* Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] *On Behalf Of *LJ LongWing *Sent:* Monday, February 23, 2015 10:58 AM *To:* arslist@ARSLIST.ORG *Subject:* Re: F5 equivalent via workflow ** Dave, do a PERFORM-ACTION-TABLE-REFRESH (or equivalent actual run-process name) on field 1020, which is the field for 'Result List', this effectively performs an 'F5' action. On Mon, Feb 23, 2015 at 8:40 AM, Dave Barber daddy.bar...@gmail.com wrote: ** This was a query sent over to me from a colleague. Personally not sure how to handle it (I gave up when I saw macro - we're moving to 8.1 at some point, ain't no client side macros no more). == User Tool Version: 7.6.04 SP4 Server Version: 7.6.04 SP4 Bespoke Incident Application. I want to be able to refresh an incident from the Incident form itself, using workflow, in the same way that hitting F5 refreshes the incident. The form is in *Modify* mode. *Commit Changes* is not suitable since it does not appear to have the same effect as simply clicking F5. Opening a new window for the same entryID and closing the old one is not suitable due to problematic interaction with a macro query and rsults list handling. From an *Active Link* attached to a button, I have tried using *Run Process* with PERFORM-ACTION-GET-ENTRY (Record ID is the entryID, field ID 1). PERFORM-ACTION-GET-ENTRY returns no value and merely returns an anonymous failure if used it with Set Fields and $PROCESS$. It is also only run on an AL in the client, so requires no “@@:” token. I have tried these variants : PERFORM-ACTION-GET-ENTRY “$Record ID$” PERFORM-ACTION-GET-ENTRY $Record ID$ PERFORM-ACTION-GET-ENTRY hard coded entry ID PERFORM-ACTION-GET-ENTRY “hard coded entry ID” In all cases, I get an error window: == Problem: The following specific error(s) occurred when executing PERFORM-ACTION-GET-ENTRY “$1$” *(or $1$, hard coded entry ID, “hard coded entry ID”* *depending on the call I am trying)* Hint: Press Details to display the error message Details: The system cannot find the file specified. == _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Any interest in a San Diego RUG meeting?
Yep, interested. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
MyIT Services to Atrium CMDB Services
Good morning, I'm in the process of configuring my proof of concept MyIT/SmartIT box and came across something that seems strange to me. According to what I've been told, there's no direct connection between the Services that are configured in the CMDB and what exists in the Services used by MyIT. Furthermore, it appears that there isn't a way to show services being available or not based on outages reported within ITSM. I hope I'm wrong or that this integration is going to be in a future release but I wanted to see if anyone else has run into this yet. Overall I have a positive view of what MyIT/SmartIT does, but there are a few areas like this that seem disconnected. If there is any interest, I'll write up my opinion of MyIT/SmartIT later this week after I've had a few more days to play around with it. Thanks, Shawn Pierson Remedy Developer | Energy Transfer Private and confidential as detailed here: http://www.energytransfer.com/mail_disclaimer.aspx . If you cannot access the link, please e-mail sender. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Any interest in a San Diego RUG meeting?
Good Morning, If anyone is interested in taking the lead and coordinating a SDRUG meeting, I will gladly share all of the information that I have from the past meetings. It wasn’t hard, it just took a little bit of time and coordination. Cheers, Jeff From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Rick Westbrock Sent: Monday, February 23, 2015 2:16 PM To: arslist@ARSLIST.ORG Subject: Re: Any interest in a San Diego RUG meeting? ** Thanks Lee. I neglected to ask in my initial query what people might want to see on the agenda other than general networking with other local Remedy developers or administrators. I know in the past we used to have a vendor presentation and the open it up for general discussion. I also know there are quite a few locals who don’t post here much but might be reading so if anyone wants to respond directly to me off-list that is fine, too. Anyone within easy travel distance is welcome, it’s not intended to be exclusive to San Diegans. -Rick From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Lee Cullom Sent: Monday, February 23, 2015 5:47 AM To: arslist@ARSLIST.ORG mailto:arslist@ARSLIST.ORG Subject: Re: Any interest in a San Diego RUG meeting? ** If you need a sponsor, let us know. We have a new customer in the area that might be able to present if you’re in need. Sincerely, Lee Lee Cullom | President | Northcraft Analytics IT Metrics Specialist | Business Intelligence Applications for IT Direct - 678-438-7244 | http://www.northcraftanalytics.com/ http://www.northcraftanalytics.com Main - (678) 664-ITSM http://www.linkedin.com/in/leecullom http://twitter.com/#!/NorthcraftIT What is Northcraft Analytics? http://www.youtube.com/watch?v=SRNyPNK_HJc Find out in 87 Seconds. THE CONTENTS OF THIS EMAIL, INCLUDING THE CONTENTS OF ANY ATTACHMENTS HERETO, CONSTITUTES “CONFIDENTIAL INFORMATION” AND IS SUBJECT TO A CONFIDENTIALITY AND NON-DISCLOSURE AGREEMENT BETWEEN THE RECIPIENT AND NORTHCRAFT ANALYTICS LLC (If such an agreement is in place). From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Jason Miller Sent: Friday, February 20, 2015 5:49 PM To: arslist@ARSLIST.ORG mailto:arslist@ARSLIST.ORG Subject: Re: Any interest in a San Diego RUG meeting? ** Yup, I am interested. Jason On Fri, Feb 20, 2015 at 8:24 AM, Rick Westbrock rwestbr...@24hourfit.com mailto:rwestbr...@24hourfit.com wrote: ** It has been many years since I met other local Remedy developers (besides Jason Miller), is there any interest out there in an SDRUG meeting? I will have to check into whether I can use one of our meeting rooms to host at our Carlsbad office or not; since I don’t know anyone else is welcome to volunteer to host. If there is enough interest maybe we can get back to quarterly (or maybe semiannual) meetings to keep in touch. Cheers, Rick _ Rick Westbrock AppOps Engineer | IT Department 24 Hour Fitness USA, Inc. _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: MyIT Services to Atrium CMDB Services
http://documents.bmc.com/products/documents/85/86/458586/458586.pdf I noticed it does not mention somethings like FAQ, Services impacted, but also says it will provide a Wealth of information. I was looking at this when you sent the email.. funny.. I would think it would (If it was intelligent enough) to launch a mini-addm scan or something else and upload the .xml data directly into the server (I would think that would be helpful from the customer and admin prospective), then it would ensure you are not missing desktop/mobile data helping the tech/ and populating the cmdb as same time.. LOL (Smart is in the name)... On Tue, Feb 24, 2015 at 10:48 AM, Ben Cantatore ben.cantat...@bedbath.com wrote: ** Shawn, I'll speak for myself say that any evaluation of My IT/Smart IT is welcomed. I intend to do my own evaluation in May, but hearing what other people like/don't like, issues experience helps. When I do my own evaluation, I'll use comments generated from the list to understand areas where the product is weak/strong. Potentially you'll notice something that I may overlook or have a different perspective on it. When I get around to installing and checking out Smart IT, I'll be happy to provide my evaluation for anyone who may be interested with my findings. *Ben Cantatore* *Remedy Product Manager* Bed Bath Beyond 650 Liberty Avenue Union NJ 07083-8130 Office: (908) 613-5769 Cell: (914) 263-6802 [image: LinkedIn] http://www.linkedin.com/pub/ben-cantatore/3/220/9a7/ From:Pierson, Shawn shawn.pier...@energytransfer.com To:arslist@ARSLIST.ORG, Date:02/24/2015 10:22 AM Subject:MyIT Services to Atrium CMDB Services Sent by:Action Request System discussion list(ARSList) arslist@ARSLIST.ORG -- ** Good morning, I’m in the process of configuring my proof of concept MyIT/SmartIT box and came across something that seems strange to me. According to what I’ve been told, there’s no direct connection between the Services that are configured in the CMDB and what exists in the “Services” used by MyIT. Furthermore, it appears that there isn’t a way to show services being available or not based on outages reported within ITSM. I hope I’m wrong or that this integration is going to be in a future release but I wanted to see if anyone else has run into this yet. Overall I have a positive view of what MyIT/SmartIT does, but there are a few areas like this that seem disconnected. If there is any interest, I’ll write up my opinion of MyIT/SmartIT later this week after I’ve had a few more days to play around with it. Thanks, *Shawn Pierson * Remedy Developer | Energy Transfer Private and confidential as detailed *here* http://www.energytransfer.com/mail_disclaimer.aspx. If you cannot access hyperlink, please e-mail sender. _ARSlist: Where the Answers Are and have been for 20 years_ -- CONFIDENTIALITY NOTICE: This e-mail, and any attachments thereto, is intended only for use by the addressee(s) named herein and may contain confidential information. If you are not the intended recipient of this e-mail, you are hereby notified that any dissemination, distribution or copying of this e-mail, and any attachments thereto, is strictly prohibited. If you have received this e-mail in error, please permanently delete the original and any copy of any e-mail and any printout thereof. Thank you for your compliance. _ARSlist: Where the Answers Are and have been for 20 years_ -- Patrick Zandi ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Any interest in a San Diego RUG meeting?
Interesting idea Joe. That is definitely more feasible now than it would have been ten years ago. Of course that brings up the topic of having a virtual RUG via something like Google Hangouts where anyone could participate. The audience would probably have to be limited in some way (by state/country?) because with a worldwide audience the logistics could get crazy if a lot of people want to join a single session. -Rick From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Joe D'Souza Sent: Monday, February 23, 2015 12:10 PM To: arslist@ARSLIST.ORG Subject: Re: Any interest in a San Diego RUG meeting? ** Is it possible to webcast the meeting live so those that can't physically attend can over cyberspace? Just a thought.. Joe From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Rick Westbrock Sent: Monday, February 23, 2015 2:16 PM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: Any interest in a San Diego RUG meeting? Thanks Lee. I neglected to ask in my initial query what people might want to see on the agenda other than general networking with other local Remedy developers or administrators. I know in the past we used to have a vendor presentation and the open it up for general discussion. I also know there are quite a few locals who don't post here much but might be reading so if anyone wants to respond directly to me off-list that is fine, too. Anyone within easy travel distance is welcome, it's not intended to be exclusive to San Diegans. -Rick From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Lee Cullom Sent: Monday, February 23, 2015 5:47 AM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: Any interest in a San Diego RUG meeting? ** If you need a sponsor, let us know. We have a new customer in the area that might be able to present if you're in need. Sincerely, Lee Lee Cullom | President | Northcraft Analytics IT Metrics Specialist | Business Intelligence Applications for IT Direct - 678-438-7244 | http://www.northcraftanalytics.comhttp://www.northcraftanalytics.com/ Main - (678) 664-ITSM [Description: Description: http://t0.gstatic.com/images?q=tbn:ANd9GcSo4qhIq-bDh4Z1UzKXet0tiAZqqejjd1BT8lVOHdrzZQwqeZun]http://www.linkedin.com/in/leecullom[Description: Description: http://t0.gstatic.com/images?q=tbn:ANd9GcSWE5AoudybparNXkh21Br8ZWGNBqdra5ylZ63igCoZ36o5b5iFEA]http://twitter.com/#!/NorthcraftIT What is Northcraft Analytics? Find out in 87 Seconds. http://www.youtube.com/watch?v=SRNyPNK_HJc THE CONTENTS OF THIS EMAIL, INCLUDING THE CONTENTS OF ANY ATTACHMENTS HERETO, CONSTITUTES CONFIDENTIAL INFORMATION AND IS SUBJECT TO A CONFIDENTIALITY AND NON-DISCLOSURE AGREEMENT BETWEEN THE RECIPIENT AND NORTHCRAFT ANALYTICS LLC (If such an agreement is in place). From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Jason Miller Sent: Friday, February 20, 2015 5:49 PM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: Any interest in a San Diego RUG meeting? ** Yup, I am interested. Jason On Fri, Feb 20, 2015 at 8:24 AM, Rick Westbrock rwestbr...@24hourfit.commailto:rwestbr...@24hourfit.com wrote: ** It has been many years since I met other local Remedy developers (besides Jason Miller), is there any interest out there in an SDRUG meeting? I will have to check into whether I can use one of our meeting rooms to host at our Carlsbad office or not; since I don't know anyone else is welcome to volunteer to host. If there is enough interest maybe we can get back to quarterly (or maybe semiannual) meetings to keep in touch. Cheers, Rick _ Rick Westbrock AppOps Engineer | IT Department 24 Hour Fitness USA, Inc. [email_sig] _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: MyIT Services to Atrium CMDB Services
Shawn, I'll speak for myself say that any evaluation of My IT/Smart IT is welcomed. I intend to do my own evaluation in May, but hearing what other people like/don't like, issues experience helps. When I do my own evaluation, I'll use comments generated from the list to understand areas where the product is weak/strong. Potentially you'll notice something that I may overlook or have a different perspective on it. When I get around to installing and checking out Smart IT, I'll be happy to provide my evaluation for anyone who may be interested with my findings. Ben Cantatore Remedy Product Manager Bed Bath Beyond 650 Liberty Avenue Union NJ 07083-8130 Office: (908) 613-5769 Cell: (914) 263-6802 From: Pierson, Shawn shawn.pier...@energytransfer.com To: arslist@ARSLIST.ORG, Date: 02/24/2015 10:22 AM Subject:MyIT Services to Atrium CMDB Services Sent by:Action Request System discussion list(ARSList) arslist@ARSLIST.ORG ** Good morning, I?m in the process of configuring my proof of concept MyIT/SmartIT box and came across something that seems strange to me. According to what I?ve been told, there?s no direct connection between the Services that are configured in the CMDB and what exists in the ?Services? used by MyIT. Furthermore, it appears that there isn?t a way to show services being available or not based on outages reported within ITSM. I hope I?m wrong or that this integration is going to be in a future release but I wanted to see if anyone else has run into this yet. Overall I have a positive view of what MyIT/SmartIT does, but there are a few areas like this that seem disconnected. If there is any interest, I?ll write up my opinion of MyIT/SmartIT later this week after I?ve had a few more days to play around with it. Thanks, Shawn Pierson Remedy Developer | Energy Transfer Private and confidential as detailed here. If you cannot access hyperlink, please e-mail sender. _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Problems with Mid_Tier config tool
Hi guyswhen opening the mid-tier config page everything works fine except
when i click on the Cache settings, I get this: I also get this when trying to
open the login page. any help gratefully received with thanks.This is a new
install of ARS 8.1 on SQL Server. I can access the system fine from a WUT.
HTTP Status 500type Exception reportmessagedescription The server encountered
an internal error () that prevented it from fulfilling this
request.exceptionorg.apache.jasper.JasperException: Unable to compile class for
JSP:
An error occurred at line: 1 in the generated java file
The type java.util.regex.Pattern cannot be resolved. It is indirectly
referenced from required .class files
An error occurred at line: 19 in the generated java file
The import java.util.regex.Pattern cannot be resolved
An error occurred at line: 78 in the jsp file: /shared/login_common.jsp
Pattern cannot be resolved
75:else
76:requrl = Validator.StripOffScriptTag(requrl);
77:if(requrl!=null)
78:
requrl=Validator.URLParamsEscape(requrl.replaceAll(Pattern.quote(\),
%22));
79:if (requrl != null (requrl.length()0) requrl.charAt(0) == '/') {
80:int appidx = requrl.indexOf(/apps/);
81:if (appidx != -1) {
Stacktrace:
org.apache.jasper.compiler.DefaultErrorHandler.javacError(DefaultErrorHandler.java:92)
org.apache.jasper.compiler.ErrorDispatcher.javacError(ErrorDispatcher.java:330)
org.apache.jasper.compiler.JDTCompiler.generateClass(JDTCompiler.java:439)
org.apache.jasper.compiler.Compiler.compile(Compiler.java:334)
org.apache.jasper.compiler.Compiler.compile(Compiler.java:312)
org.apache.jasper.compiler.Compiler.compile(Compiler.java:299)
org.apache.jasper.JspCompilationContext.compile(JspCompilationContext.java:586)
org.apache.jasper.servlet.JspServletWrapper.service(JspServletWrapper.java:317)
org.apache.jasper.servlet.JspServlet.serviceJspFile(JspServlet.java:342)
org.apache.jasper.servlet.JspServlet.service(JspServlet.java:267)
javax.servlet.http.HttpServlet.service(HttpServlet.java:717)
com.remedy.arsys.support.UTF8EncodingFilter.doFilter(Unknown Source)
note The full stack trace of the root cause is available in the Apache
Tomcat/6.0.20 logs.
Apache Tomcat/6.0.20
Shafqat Ayaz
From: Ravindrakumar Rodge raviru...@gmail.com
To: arslist@ARSLIST.ORG
Sent: Sunday, February 22, 2015 2:10 PM
Subject: Re: Reports cutting off at 2000 records
**Adding to above also check if in preferences user is set to retrieve those
many records only due to which you are getting 2000 records.
-Ravindrakumar
On 22-Feb-2015 7:37 PM, Ravindrakumar Rodge raviru...@gmail.com wrote:
There's a parameter in ar. cfg which sets the server cache size.
Server-side-chunk-size:
It must be set to 2000.
Also check if the server is licensed or its being used in evaluation mode.
Evaluation mode only retrieve 2000 records from any form. - Ravindrakumar On
20-Feb-2015 10:13 PM, Terri Lockwood teresa.lockw...@sungard.com wrote:
**I’ve got a dilemma that I’m hoping you experts can help me with. Have a
development system with version 8.1.01. I’m trying to pull company records and
have tried both from AR User and fromMidTier. I can pull 2412 records from
both but when I make a report on the web it is only showing 2000 records.
(Report from User tool reports on all 5000) I went into the System Admin
console and found that under the Configuration tab the “Max Entries ReturnedBy
GetList” was set to 2000. I have changed it to 5000 and saved it. I cleared
both browser and server cache but it will still only return 2000 records using
the web. I then restarted both the app and midtier server. Sill the same.
Where am I missing another setting? Thanks in advance for your help!
~~~Terri ARS 8.1.01ITSM 8.1.01Midtier 8.1.01Windows 2008 R2MS SQL
2008 R2 SP2 _ARSlist: Where the Answers Are and have been for 20 years_
_ARSlist: Where the Answers Are and have been for 20 years_
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Re: MyIT Services to Atrium CMDB Services
appears somewhat RemedyForce like. http://www.bmc.com/it-solutions/remedyforce.html On Tue, Feb 24, 2015 at 11:29 AM, Patrick Zandi remedy...@gmail.com wrote: http://documents.bmc.com/products/documents/85/86/458586/458586.pdf I noticed it does not mention somethings like FAQ, Services impacted, but also says it will provide a Wealth of information. I was looking at this when you sent the email.. funny.. I would think it would (If it was intelligent enough) to launch a mini-addm scan or something else and upload the .xml data directly into the server (I would think that would be helpful from the customer and admin prospective), then it would ensure you are not missing desktop/mobile data helping the tech/ and populating the cmdb as same time.. LOL (Smart is in the name)... On Tue, Feb 24, 2015 at 10:48 AM, Ben Cantatore ben.cantat...@bedbath.com wrote: ** Shawn, I'll speak for myself say that any evaluation of My IT/Smart IT is welcomed. I intend to do my own evaluation in May, but hearing what other people like/don't like, issues experience helps. When I do my own evaluation, I'll use comments generated from the list to understand areas where the product is weak/strong. Potentially you'll notice something that I may overlook or have a different perspective on it. When I get around to installing and checking out Smart IT, I'll be happy to provide my evaluation for anyone who may be interested with my findings. *Ben Cantatore* *Remedy Product Manager* Bed Bath Beyond 650 Liberty Avenue Union NJ 07083-8130 Office: (908) 613-5769 Cell: (914) 263-6802 [image: LinkedIn] http://www.linkedin.com/pub/ben-cantatore/3/220/9a7/ From:Pierson, Shawn shawn.pier...@energytransfer.com To:arslist@ARSLIST.ORG, Date:02/24/2015 10:22 AM Subject:MyIT Services to Atrium CMDB Services Sent by:Action Request System discussion list(ARSList) arslist@ARSLIST.ORG -- ** Good morning, I’m in the process of configuring my proof of concept MyIT/SmartIT box and came across something that seems strange to me. According to what I’ve been told, there’s no direct connection between the Services that are configured in the CMDB and what exists in the “Services” used by MyIT. Furthermore, it appears that there isn’t a way to show services being available or not based on outages reported within ITSM. I hope I’m wrong or that this integration is going to be in a future release but I wanted to see if anyone else has run into this yet. Overall I have a positive view of what MyIT/SmartIT does, but there are a few areas like this that seem disconnected. If there is any interest, I’ll write up my opinion of MyIT/SmartIT later this week after I’ve had a few more days to play around with it. Thanks, *Shawn Pierson * Remedy Developer | Energy Transfer Private and confidential as detailed *here* http://www.energytransfer.com/mail_disclaimer.aspx. If you cannot access hyperlink, please e-mail sender. _ARSlist: Where the Answers Are and have been for 20 years_ -- CONFIDENTIALITY NOTICE: This e-mail, and any attachments thereto, is intended only for use by the addressee(s) named herein and may contain confidential information. If you are not the intended recipient of this e-mail, you are hereby notified that any dissemination, distribution or copying of this e-mail, and any attachments thereto, is strictly prohibited. If you have received this e-mail in error, please permanently delete the original and any copy of any e-mail and any printout thereof. Thank you for your compliance. _ARSlist: Where the Answers Are and have been for 20 years_ -- Patrick Zandi -- Patrick Zandi ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Odd - Mid Tier
Hi, We are on 8.1, in Incident Management, suddenly the Assignee menu is not working on Mid Tier only. I flushed the cache. We can select the Support Group / Assignee on the Client and it works. Has anyone seen this before or have any ideas as to what is causing this? ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Any interest in a San Diego RUG meeting?
I use a couple of resources for free audio conferencing - freeconferencecall.com is one of them that I find to be quite good. I do not know if there is a limitation on number of invites you can send on that as most of my use of that resource has been with small groups discussing some of the project requirements on projects I worked on. I do not know if it supports video feed as I have not had to use it for video. If you're interested in hosting it virtually while the live conference is in session, I'll try to look around for a reliable resource to use. Maybe you can send out an invite a sponsor for hosting it in the virtual world. I'm free at the moment looking for a new engagement, so am willing to spare some time coordinating and do what I can from home in NJ if you need a resource to organize the virtual side of it. My only pre-occupation is some RD I am doing on 8.x and then later on 9.0 BETA apart from taking interview calls for finding a new gig. On another note, if anyone has a lead for a suitable development opportunity in the Remedy world that you can't use, I would appreciate a referral. Email me directly either here or on joe_rem...@yahoo.com or joe.dso...@yahoo.com. Joe _ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Rick Westbrock Sent: Tuesday, February 24, 2015 11:30 AM To: arslist@ARSLIST.ORG Subject: Re: Any interest in a San Diego RUG meeting? Interesting idea Joe. That is definitely more feasible now than it would have been ten years ago. Of course that brings up the topic of having a virtual RUG via something like Google Hangouts where anyone could participate. The audience would probably have to be limited in some way (by state/country?) because with a worldwide audience the logistics could get crazy if a lot of people want to join a single session. -Rick From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Joe D'Souza Sent: Monday, February 23, 2015 12:10 PM To: arslist@ARSLIST.ORG Subject: Re: Any interest in a San Diego RUG meeting? ** Is it possible to webcast the meeting live so those that can't physically attend can over cyberspace? Just a thought.. Joe _ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Rick Westbrock Sent: Monday, February 23, 2015 2:16 PM To: arslist@ARSLIST.ORG Subject: Re: Any interest in a San Diego RUG meeting? Thanks Lee. I neglected to ask in my initial query what people might want to see on the agenda other than general networking with other local Remedy developers or administrators. I know in the past we used to have a vendor presentation and the open it up for general discussion. I also know there are quite a few locals who don't post here much but might be reading so if anyone wants to respond directly to me off-list that is fine, too. Anyone within easy travel distance is welcome, it's not intended to be exclusive to San Diegans. -Rick From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Lee Cullom Sent: Monday, February 23, 2015 5:47 AM To: arslist@ARSLIST.ORG Subject: Re: Any interest in a San Diego RUG meeting? ** If you need a sponsor, let us know. We have a new customer in the area that might be able to present if you're in need. Sincerely, Lee Lee Cullom | President | Northcraft Analytics IT Metrics Specialist | Business Intelligence Applications for IT Direct - 678-438-7244 | http://www.northcraftanalytics.com/ http://www.northcraftanalytics.com Main - (678) 664-ITSM http://www.linkedin.com/in/leecullom Description: Description: http://t0.gstatic.com/images?q=tbn:ANd9GcSo4qhIq-bDh4Z1UzKXet0tiAZqqejjd1BT8 lVOHdrzZQwqeZun http://twitter.com/#!/NorthcraftIT Description: Description: http://t0.gstatic.com/images?q=tbn:ANd9GcSWE5AoudybparNXkh21Br8ZWGNBqdra5ylZ 63igCoZ36o5b5iFEA What is Northcraft Analytics? http://www.youtube.com/watch?v=SRNyPNK_HJc Find out in 87 Seconds. THE CONTENTS OF THIS EMAIL, INCLUDING THE CONTENTS OF ANY ATTACHMENTS HERETO, CONSTITUTES CONFIDENTIAL INFORMATION AND IS SUBJECT TO A CONFIDENTIALITY AND NON-DISCLOSURE AGREEMENT BETWEEN THE RECIPIENT AND NORTHCRAFT ANALYTICS LLC (If such an agreement is in place). From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Jason Miller Sent: Friday, February 20, 2015 5:49 PM To: arslist@ARSLIST.ORG Subject: Re: Any interest in a San Diego RUG meeting? ** Yup, I am interested. Jason On Fri, Feb 20, 2015 at 8:24 AM, Rick Westbrock rwestbr...@24hourfit.com wrote: ** It has been many years since I met other local Remedy developers (besides Jason Miller), is there any interest out there in an SDRUG meeting? I will have to check into whether I can use one of our meeting rooms to host at our Carlsbad office or not; since I
Re: ADV: Meta-Archive Product Announcement: ITSM Archiving
Actually — I am wondering … do people agree with this fundamental assumption that the more records the worse the performance? To me — that is only for “inefficient queries” and — for the most part - even if you archive — you will still have a slow system. Do people agree with that??? And if so — isn’t the right solution - to “fix the queries”. I know this — archiving roughly doubles” the reporting headaches, workflow headaches, maintenance headaches. -John On Tue, Feb 24, 2015 at 3:39 PM, Ben Chernys ben.cher...@softwaretoolhouse.com wrote: ** Hi Folks, As enterprises have been using ITSM for some time now, they have accumulated Incidents, Changes, and other “root requests” that are closed, old, and can be archived. These data have slowed down searches and the ITSM application responses. Moving these data into Archive tables speeds up database search and retrieval from the high-use, active ITSM tables. *ITSM Challenges* BMC Remedy OOTB Archiving handles each table independently. In fact, an ITSM Incident comprises many records in many forms — a *tree* of dependent records. Further, if an Incident is associated with a Change that is not archive ready, then that Incident too, *must* *not* be archived. [image: Meta-Archive for an ITSM Incident] *Introducing Meta-Archive* *Your Benefits* Software Tool House's Meta-Archive solves all ITSM Archiving challenges and implements your archiving rules. We make it easy! Handle customers and classes of tickets differently, add your customized forms easily — all in a simple spreadsheet. Archive forms are automatically generated. Associations are checked and reported. *Meta-Archive delivers* · All associations are checked before a record is archived. · The entire tree of records is archived before any deletions are done. · Different archival ages can be set for different customers or classes of tickets. · Different ages for associations can be set. · It is easy to add any customized tables to the tree. · It is easy to change or add archival targets: Archival forms, different servers, SQL databases, the file system. · We get you going in a few hours with no server changes, no development project, no headaches. *More Information* Meta-Archive Home http://softwaretoolhouse.com/product/SthArch/ Meta-Archive Overview Leaflet http://softwaretoolhouse.com/product/SthArch/Meta-Archive-Overview-Leaflet.pdf Management Overview http://softwaretoolhouse.com/product/SthArch/Meta-Archive-MgmtOview.wmv – Windows Movie (10 min.) Meta-Archive Fact Sheet http://softwaretoolhouse.com/product/SthArch/Meta-Archive-Fact-Sheet.pdf ITSM Archiving White Paper http://softwaretoolhouse.com/product/SthArch/Meta-Archive-White-Paper.pdf ü automating the data archiving process using purpose-built archive systems make production systems run better ü searches are quicker and use less resources resulting in faster ITSM application responses ü increased support personnel performance and satisfaction ü production performance is ü unaffected by information growth If you are interested in a presentation or a trial, please contact us at sa...@softwaretoolhouse.com Cheers, Ben Chernys Senior Software Architect [image: Description: logoSthInc-sm] Canada / Deutschland Mobile: +49 171 380 2329GMT + 1 + [ DST ] Email: Ben.Chernys_AT_softwaretoolhouse.com Web: www.softwaretoolhouse.com We are a BMC Technology Alliance Partner. Check out Software Tool House's free Diary Editor and our Freebies Section for ITSM 7.6.04 and 8.0.0 Fields spreadsheets. *Meta-Update**,* our premium ARS Data tool, lets you automate your imports, migrations, *in no time at all*, without programming, without staging forms, without merge workflow. *Meta-Archive* does ITSM Archiving your way, with your tables and rules. http://www.softwaretoolhouse.com/ _ARSlist: Where the Answers Are and have been for 20 years_ -- *John Sundberg* Kinetic Data, Inc. Your business. Your process. 651-556-0930 I john.sundb...@kineticdata.com www.kineticdata.com I community.kineticdata.com -- http://keg.kineticdata.com ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
