Remedy Upgrade

2015-04-25 Thread James Smith
Hi List, How all are doing pals? Imagining all are fine with family and in party mood of weekend. Let me come to my concern so that you can help me. I have 3 servers in a server group and I am planning to upgrade it. Wondering what would be the blackout plan? If I complete the upgrade on 1

Re: Remedy Upgrade

2015-04-25 Thread Roger Justice
It would help if you include version from and version to. -Original Message- From: James Smith bmcremedyarslis...@gmail.com To: arslist arslist@ARSLIST.ORG Sent: Sat, Apr 25, 2015 3:17 pm Subject: Remedy Upgrade Hi List, How all are doing pals? Imagining all are fine with family

Re: {Remedy ARS} Re: ARS 8.1 taking very long time to come UP(10 mins)

2015-04-25 Thread R
Thanks all. We got this sorted out. Our DBA had to make changes on tnsnames.ora by changing the Oracle 3 Node RAC configuration setting of 3 host names to 3 IPs. (Scan VIP) that did the trick and now ARS starts in less than 2mins, we could login through user tool witching like 40seconds. On

Re: {Remedy ARS} Re: ARS 8.1 taking very long time to come UP(10 mins)

2015-04-25 Thread LJ LongWing
So it was a dns issue, interesting On Apr 25, 2015 7:10 PM, R ravi6...@gmail.com wrote: ** Thanks all. We got this sorted out. Our DBA had to make changes on tnsnames.ora by changing the Oracle 3 Node RAC configuration setting of 3 host names to 3 IPs. (Scan VIP) that did the trick and now

Re: Remedy Upgrade

2015-04-25 Thread James Smith
Hello Willia , Moving binaries on servers is not an option for me since I am installing 8.1. I have read the docs page which says installation has to be done on all servers. https://docs.bmc.com/docs/display/public/ars81/Upgrading+server+groups#Upgradingservergroups-Toperformanin-placeupgrade

Re: Remedy Upgrade

2015-04-25 Thread William Rentfrow
Not sure why I am replying to this on a Saturday night, but James - you really need to get a better understanding of the upgrade process for a server group. The first server is the only one where you want the application servers up. The second/third/etc servers need to be upgraded in a

Email engine not working

2015-04-25 Thread Sandeep Pandey
Hi Experts, I am facing below issue in stderr.log. I am able to successfully restsrt the services of ar email engine but outgoing email not triggering. The error logs form I am not getting anything. Apr 23, 2015 3:45:55 PM com.bmc.arsys.emaildaemon.LoggingModule doWork SEVERE: Could not connect

Re: Email engine not working

2015-04-25 Thread Mayuresh Wagh
I think it could be email server authentication issue. Email engine supports only plain authentication. Check if something has changed on email server. Was it working at some stage? On Apr 25, 2015 12:09 PM, Sandeep Pandey sandeep.rem...@gmail.com wrote: ** Hi Experts, I am facing below

Re: Email engine not working

2015-04-25 Thread Sandeep Pandey
Yes It was working since last one year and no change in email mail box configuration. Suddenly issue came and surprised. Thanks, Sandey On Sat, Apr 25, 2015 at 12:31 PM, Mayuresh Wagh mayurbw...@gmail.com wrote: ** I think it could be email server authentication issue. Email engine

Re: Email engine not working

2015-04-25 Thread munesh konda
Hello Sandeep, Please refer the below BMC Community link which is related to same error what you are facing. https://communities.bmc.com/message/282939 It basically says you to reconfigure the IMAP settings and test. Thanks Regards Munesh On Sat, Apr 25, 2015 at 5:43 PM, Terry Bootsma

Re: Email engine not working

2015-04-25 Thread Terry Bootsma
Looks like you are not authenticating correctly to your mail relay. I would check that first. Terry _ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Sandeep Pandey Sent: April-25-15 2:40 AM To: arslist@ARSLIST.ORG Subject: Email

Re: Email engine not working

2015-04-25 Thread Saji Philip
Also, make sure your profile is setup right with Outlook. And the email engine service logs in with that account. On Apr 25, 2015 1:39 AM, Sandeep Pandey sandeep.rem...@gmail.com wrote: ** Hi Experts, I am facing below issue in stderr.log. I am able to successfully restsrt the services of ar