Re: Prevent User from using Client Tool

For that matter, why not do an Active Link with a Run Process that calls the wmic command to uninstall it. I forget the exact syntax but I’m sure it is easily found on Google. Something like: C:\> wmic product where “description=’BMC Remedy Action Request System 7.6.4’ “ uninstall I don’t

Re: Prevent User from using Client Tool

Hi, That should work fine. You could add a 1 to the end to allow GroupID 1 (Administrators) the possibility to use ARUser anyway. Best Regards - Misi, RRR AB, http://rrr.se > I've never had to use it, but do you guys think that the > Disable-Client-Operation ar.cfg/conf setting would

Migration of SHA1 certificate on AD to SHA2 format and its impact to remedy

Hi List, There is a plan to migrate the certificates on the AD Server based on SHA1 algorithm to SHA2 algorithm. Remedy uses the same certificates (imported into certdb – currently SHA1) to authenticate via LDAP. I would like to know if moving to SHA2 would potentially create any issues with

Re: How does one track down a missing or broken DB table (ARERR 481)?

Rick, I recommend this article :) https://docs.bmc.com/docs/display/public/ars81/Running+the+database+consistency+checker On Thu, Sep 24, 2015 at 9:27 AM, Rick Westbrock wrote: > ** > > A while back my development server started throwing ARERR 481 on startup > where

Re: How does one track down a missing or broken DB table (ARERR 481)?

Hi You can turn on sql-logging. Another option is this tool: https://docs.bmc.com/docs/display/public/ars81/Running+the+database+consistency+checker -- J 2015-09-24 17:27 GMT+02:00 Rick Westbrock : > ** > > A while back my development server started throwing ARERR

AR 8.1 Security - Common Criteria Certification

AR 8.1 has achieved Common Criteria Certification in May 2015 Refer to the following Common Criteria Certification artifacts Security Target document – https://www.commoncriteriaportal.org/files/epfiles/bmc-remedy-v81-sec-eng.pdf Certification document –

How does one track down a missing or broken DB table (ARERR 481)?

A while back my development server started throwing ARERR 481 on startup where the log only says "Requested database table not found. Please check the spelling (table name is case-sensitive)". I was really disappointed to see that it did not actually list the table with which it was having

Re: How does one track down a missing or broken DB table (ARERR 481)?

I made the rookie mistake of not including my ARS version 7.1 in my initial post. /facepalm LJ, I am not sure if that utility is available for 7.1 since one of the command line parameters is the which I don’t think existed before version 7.5. I will still try to make it work though. Jarl, I

Re: How does one track down a missing or broken DB table (ARERR 481)?

I just searched through our PDF archive back to 3.0. The earliest match for the checkdb option was in the 7.5 docs. I would expect that kind of thing to be captured in the sql log or at least one of the logs. I would try logging API, SQL, Filter, Escalation to the same log file and use LJ's

Re: Prevent User from using Client Tool

If you want to be a bit nasty but not alter their machine you can have a Filter that looks for $CLIENT-TYPE$ = 3 that has Run Process: Application-Invalidate-User. Then they can't get back in until somebody resets/clears the password in the User form. And it is a filter so there is no playing

ITSM 9 Smart Reporting and Amazon Web Services

Wondering if anyone out there has had a similar issue. We are installing the whole ARS9/itsm 9 suite on a Virtual Server from Amazon Web Services. It's ITSM 9 patch 1 on Windows 2012 operating system connecting to SQL 2010 (I thinkmay be wrong about that last bit). Anyway, my partner has

Re: ITSM 9 Smart Reporting and Amazon Web Services

Warren, I was installing Smart Reporting 9 SP1 and ran into a similar issue. The error messages I was getting were not as clear as they should have been. After a few days dealing with support and them talking to the developers of the install package we were able to get my install to work by

Re: AR 8.1 Security - Common Criteria Certification

Great news! -- J 2015-09-24 17:41 GMT+02:00 Abhijit Rajwade : > AR 8.1 has achieved Common Criteria Certification in May 2015 > > Refer to the following Common Criteria Certification artifacts > > Security Target document – >