For that matter, why not do an Active Link with a Run Process that calls the wmic command to uninstall it. I forget the exact syntax but I’m sure it is easily found on Google. Something like:
C:\> wmic product where “description=’BMC Remedy Action Request System 7.6.4’ “ uninstall I don’t know if it can uninstall the client if it’s actually running, so maybe the idea would be to have one action kick off the uninstaller and immediately after it exit the app you suggested. That being said, I find the User Tool to be completely essential to working with Remedy as an administrator. Without it, RBE would be unsupportable, for example since it doesn’t work right in the Mid Tier. Thanks, Shawn Pierson Remedy Developer | Energy Transfer From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of LJ LongWing Sent: Wednesday, September 23, 2015 3:59 PM To: [email protected] Subject: Re: Prevent User from using Client Tool ** Keith, Create a shared workflow that fires on window open of your main forms. Check the $CLIENT_TYPE$ keyword and any time the client type = 3, display a message saying that they aren't authorized to use that tool anymore, and then do an 'Exit App' run-process, which will shut down the client... On Wed, Sep 23, 2015 at 2:43 PM, Sinclair, Keith <[email protected]<mailto:[email protected]>> wrote: ** Is there a really good way to prevent users from using the User Tool? We have removed the tool from new laptop builds, images, etc. However, there are some people who refuse to give up the tool unless we pry it from their cold dead hands. These people are also downloading and reinstalling the client when we do remove it. So, what is a great way of preventing them from using it in the first place? I know I am not alone in the forcing of users away from the tool. Thanks, Keith Sinclair Remedy Development ShopperTrak Chicago, USA O 312.676.8289<tel:312.676.8289> [email protected]<mailto:[email protected]> | shoppertrak.com<http://shoppertrak.com> Retail Profitability, Improved. _ARSlist: "Where the Answers Are" and have been for 20 years_ _ARSlist: "Where the Answers Are" and have been for 20 years_ Private and confidential as detailed here: http://www.energytransfer.com/mail_disclaimer.aspx . If you cannot access the link, please e-mail sender. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
