Re: How to add new values in the Status reason for the Asset?

[Virgilio Felonia]

Yes, Carl is right on 8.1 Status Reason is housed on AST Attributes so you
will have to add the values using Dev Studio.

On Mon, Jan 18, 2016 at 3:47 PM, Carl Wilson  wrote:

> **
>
> Hi,
>
> From the later versions, the Asset Status is not housed on the Base
> Element form (CMDB) but on "AST:Attributes" form:
>
>
>
>
> https://communities.bmc.com/community/bmcdn/bmc_atrium_and_foundation_technologies/bmc_atrium_cmdb/blog/2013/10/18/the-pulse-understanding-tools-and-guidelines-for-extending-your-asset-and-cmdb-data-model
>
>
>
> The communities has a number of discussions on how to add/edit attributes.
>
>
> --
>
>
>
> Kind Regards,
>
>
>
> *Carl Wilson*
>
>
>
>
>
> *From:* Action Request System discussion list(ARSList) [mailto:
> arslist@ARSLIST.ORG] *On Behalf Of *Virgilio Felonia
> *Sent:* 18 January 2016 18:05
> *To:* arslist@ARSLIST.ORG
> *Subject:* Re: How to add new values in the Status reason for the Asset?
>
>
>
> **
>
> I forgot to mention to edit the Base Element class.
>
>
>
> virgilio
>
>
>
>
>
> On Mon, Jan 18, 2016 at 11:03 AM, Virgilio Felonia 
> wrote:
>
>
>
> You have to edit the Status Reason attribute from the Class Manager.  Add
> the values and the ID values (1000;2000;3000;4000;5000;6000). Make sure you
> save it and it should synchronize with the master object
>
>
>
> virgilio
>
>
>
> On Mon, Jan 18, 2016 at 10:59 AM, Virgilio Felonia 
> wrote:
>
> Abhi,
>
>
>
>
>
> On Mon, Jan 18, 2016 at 7:27 AM, Abhishek Anand 
> wrote:
>
> Hi Experts,
>
>
>
> Anyone having idea for how to add custom values to the status reason on
> Asset in 8.1.02 version.
>
>
>
> Ex -
>
> Status – Status Reason
>
> Disposed – Lost/Stolen/Disposed……
>
>
>
>
>
> Cheers,
>
> Abhi.
>
>
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>
>
>
>
>
>
>
> _ARSlist: "Where the Answers Are" and have been for 20 years_
> _ARSlist: "Where the Answers Are" and have been for 20 years_

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Upgrade ITSM from 7.6.04 SP3 to 9.0.01

[Daniel Wu]

Is there any major issue upgrade from ARS 7.6.04 SP3 to 9.0.01 ?
We are considering upgrade options. And we are debating from 8.1.02 vs. 9.0.01.
Any help or guides is much appreciated. 

About our ITSM 7.6.04 SP3:
sitting on unix based Oracle 11gR2 DB
App Server is separated with Mid Tier server. 

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Re: Server crashing when saving in Dev Studio

[Misi Mladoniczky]

Hi,

Something seems definitely wron. Servers should never crash.

Try creating a new WorkSpace directory just in case something is out of sync.

Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011)

Ask the Remedy Licensing Experts (Best R.O.I. Award at WWRUG10/11/12/13):
* RRR|License - Not enough Remedy licenses? Save money by optimizing.
* RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs.
Find these products, and many free tools and utilities, at http://rrr.se.

> Levi,
> Best place to start is by applying Service Pack 2 to your 8.1 server.
> Also, you may want to ensure that you are using SP2 of the Dev Studio as
> welllots of things were fixed in those SPs.
>
> On Tue, Jan 19, 2016 at 9:56 AM, Levi Lippincott 
> wrote:
>
>> **
>> Hello,
>>
>> Recently we started seeing the following error message whenever we save
>> virtually anything using our developer studio.
>>
>> Tue Jan 19 10:54:04 2016: AR System server terminated when a
>> signal/exception was received by the server (ARNOTE  20)
>>
>>Thread Id: 9136
>>Version: 8.1.00 201301251157 Jan 25 2013 12:20:26
>>ServerName: OMAEDCRDY004
>>Database: SQL -- SQL Server
>>Hardware: x86_64
>>OS: Windows 6.2
>>RPC Id: 191262
>>RPC Call: 10
>>RPC Queue: 390600
>>Client: User levi.lippincott from Developer Studio (protocol 20) at IP
>> address 10.199.224.xxx
>>Form:
>>Logging On:
>>Code: c005
>>Operation: read
>>Access Addr: 0x8000e
>>Stack Begin:
>>   Addr: 0x1401c16b4
>>   Addr: 0x8000e
>>Stack End
>> Tue Jan 19 10:54:03 2016  390600 : AR System server terminated when a
>> signal/exception was received by the server (ARNOTE 20)
>> Tue Jan 19 10:54:03 2016 0xc005
>> Tue Jan 19 10:54:03 2016  390600 : AR System server terminated - fatal
>> error occurred in ARSERVER (ARNOTE 21)
>>
>> Any ideas on where to start with this strange issue?
>>
>> Levi Lippincott
>> (402) 216-6396
>> levi.lippinc...@gmail.com
>> https://www.facebook.com/levi.lippincott
>>
>> "Talent is a Gift; But Character is a Choice." -Matt Grotewold-
>> _ARSlist: "Where the Answers Are" and have been for 20 years_
>
> ___
> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
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>

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Re: Upgrade ITSM from 7.6.04 SP3 to 9.0.01

[David Charters]

My recommendation having done this would be to bring up a 9.x server fresh, 
copy data and cut over. Don't try to upgrade from 7.6.4 to 9.x. The ITSM and 
Remedy database models are too different.

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Daniel Wu
Sent: Tuesday, January 19, 2016 4:38 PM
To: arslist@ARSLIST.ORG
Subject: Upgrade ITSM from 7.6.04 SP3 to 9.0.01

Is there any major issue upgrade from ARS 7.6.04 SP3 to 9.0.01 ?
We are considering upgrade options. And we are debating from 8.1.02 vs. 9.0.01.
Any help or guides is much appreciated. 

About our ITSM 7.6.04 SP3:
sitting on unix based Oracle 11gR2 DB
App Server is separated with Mid Tier server. 

___
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Re: Upgrade ITSM from 7.6.04 SP3 to 9.0.01

[Daniel Wu]

Thank you, David. I think we are going to set up the new environment just
as you described. My concern would be those overlays and custom objects.
Would there be any major issues causing the obj import to fail, so we will
have to recreate those objects? Also when you say "copy data", what did you
mean by that? Is it export to arx then import?

On Tuesday, January 19, 2016, David Charters 
wrote:

> My recommendation having done this would be to bring up a 9.x server
> fresh, copy data and cut over. Don't try to upgrade from 7.6.4 to 9.x. The
> ITSM and Remedy database models are too different.
>
> -Original Message-
> From: Action Request System discussion list(ARSList) [mailto:
> arslist@ARSLIST.ORG ] On Behalf Of Daniel Wu
> Sent: Tuesday, January 19, 2016 4:38 PM
> To: arslist@ARSLIST.ORG 
> Subject: Upgrade ITSM from 7.6.04 SP3 to 9.0.01
>
> Is there any major issue upgrade from ARS 7.6.04 SP3 to 9.0.01 ?
> We are considering upgrade options. And we are debating from 8.1.02 vs.
> 9.0.01.
> Any help or guides is much appreciated.
>
> About our ITSM 7.6.04 SP3:
> sitting on unix based Oracle 11gR2 DB
> App Server is separated with Mid Tier server.
>
>
> ___
> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the
> Answers Are, and have been for 20 years"
>
>
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Re: Alternative ARS Installs

[Frank Caruso]

Your suggestion worked. Using Virtual Box, Oracle Developer prebuilt VM (Oracle 
11g) I installed the following:

yum compat-libstdc++-33-3.2.3-72.el7.i686
yum install libstdc++-devel.i686

I then performed an ldd on arcache and all lib references resolved.

Thanks again!

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Re: Upgrade ITSM from 7.6.04 SP3 to 9.0.01

[David Charters]

9.x has a very cool data manger you will want to use for data. Custom objects 
export and import or if there are not too many do it by hand. 9.x is so 
different you might not want or need those customizations. Have you done a gap 
analysis yet to create the requirments?

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Daniel Wu
Sent: Tuesday, January 19, 2016 10:05 PM
To: arslist@ARSLIST.ORG
Subject: Re: Upgrade ITSM from 7.6.04 SP3 to 9.0.01

** Thank you, David. I think we are going to set up the new environment just as 
you described. My concern would be those overlays and custom objects. Would 
there be any major issues causing the obj import to fail, so we will have to 
recreate those objects? Also when you say "copy data", what did you mean by 
that? Is it export to arx then import?

On Tuesday, January 19, 2016, David Charters 
> wrote:
My recommendation having done this would be to bring up a 9.x server fresh, 
copy data and cut over. Don't try to upgrade from 7.6.4 to 9.x. The ITSM and 
Remedy database models are too different.

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Daniel Wu
Sent: Tuesday, January 19, 2016 4:38 PM
To: arslist@ARSLIST.ORG
Subject: Upgrade ITSM from 7.6.04 SP3 to 9.0.01

Is there any major issue upgrade from ARS 7.6.04 SP3 to 9.0.01 ?
We are considering upgrade options. And we are debating from 8.1.02 vs. 9.0.01.
Any help or guides is much appreciated.

About our ITSM 7.6.04 SP3:
sitting on unix based Oracle 11gR2 DB
App Server is separated with Mid Tier server.

___
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www.arslist.org "Where the Answers Are, and have been 
for 20 years"

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www.arslist.org
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Re: Alternative ARS Installs

[Frank Caruso]

I've tried using Vbox with both Oracle Linux w/Oracle Ex and Centos with Oracle 
Ex and both times the ARS install has failed, in the same place. The install 
screens appear and the database tables get built out but when it comes to the 
point where it creates the Demo user and starts importing the sample data it 
fails:

(Jan 18 2016 11:21:01.745 AM 
-0500),INFO,com.bmc.install.product.arsuitekit.platforms.arsystemservers.arserver.ARServerRuleEngineInstallerExecutorTask,
  PROGRESS EVENT 
{Description=[arserver.ruleengineexecutor.installer.description],Progress=[32],Detail=[Importing
 application passwords..]}
(Jan 18 2016 11:21:01.750 AM 
-0500),INFO,com.bmc.smbu.install.common.rule.engine.rik.RIKUtilJava,
  LOG EVENT {Description=[Executing RIKJ command = SET_SERVER_INFO -B true -s 0 
-C true -t 5100 -u Action Request Installer Account -v ** -x 
localhost.localdomain -l /opt/bmc/ARSystem -L true -n ARServer-RIK_PostInstall 
-o 151 ]}
(Jan 18 2016 11:21:01.792 AM 
-0500),SEVERE,com.bmc.smbu.install.common.rule.engine.rik.RIKUtilJava,
  THROWABLE EVENT {Description=[Error from RIKJ command ],Detail=[Your login 
failed, but connected as a guest user.]},
  Throwable=[com.bmc.arsys.rik.RIKException: Your login failed, but connected 
as a guest user.

I've tried the install a few times to ensure I did not enter bad info but it 
fails each time.

Did you guys run into the same thing? Maybe this is a ARS 9 issue?

TIA

Frank

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Re: Alternative ARS Installs

[LJ LongWing]

I didn't have that issue with the 8.1.2 install I did...but can't really
speak to the 9.x on CentOS

On Tue, Jan 19, 2016 at 7:37 AM, Frank Caruso 
wrote:

> I've tried using Vbox with both Oracle Linux w/Oracle Ex and Centos with
> Oracle Ex and both times the ARS install has failed, in the same place. The
> install screens appear and the database tables get built out but when it
> comes to the point where it creates the Demo user and starts importing the
> sample data it fails:
>
> (Jan 18 2016 11:21:01.745 AM
> -0500),INFO,com.bmc.install.product.arsuitekit.platforms.arsystemservers.arserver.ARServerRuleEngineInstallerExecutorTask,
>   PROGRESS EVENT
> {Description=[arserver.ruleengineexecutor.installer.description],Progress=[32],Detail=[Importing
> application passwords..]}
> (Jan 18 2016 11:21:01.750 AM
> -0500),INFO,com.bmc.smbu.install.common.rule.engine.rik.RIKUtilJava,
>   LOG EVENT {Description=[Executing RIKJ command = SET_SERVER_INFO -B true
> -s 0 -C true -t 5100 -u Action Request Installer Account -v ** -x
> localhost.localdomain -l /opt/bmc/ARSystem -L true -n
> ARServer-RIK_PostInstall -o 151 ]}
> (Jan 18 2016 11:21:01.792 AM
> -0500),SEVERE,com.bmc.smbu.install.common.rule.engine.rik.RIKUtilJava,
>   THROWABLE EVENT {Description=[Error from RIKJ command ],Detail=[Your
> login failed, but connected as a guest user.]},
>   Throwable=[com.bmc.arsys.rik.RIKException: Your login failed, but
> connected as a guest user.
>
> I've tried the install a few times to ensure I did not enter bad info but
> it fails each time.
>
> Did you guys run into the same thing? Maybe this is a ARS 9 issue?
>
> TIA
>
> Frank
>
>
> ___
> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
> "Where the Answers Are, and have been for 20 years"
>

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Re: Alternative ARS Installs

[Ben Chernys]

This was answered be Mark Walters (BMC) in response to my question.

Install the 32bit stdc++ library

=>
Hi Mark,

Thanks for responding & Happy New Year!

Yeah.  I figured the installer builds a few minimal tables with SQL and then 
uses arcache to build Demo and then launches a bunch of imports and loads.   I 
followed the install guide which asked for libstc++.so.6 but only installed the 
x64 version.  I did an ldd on arcache and sure enough it’s 32 bit and needs 
libstdc++.so.6 & 5.  5 seems to be on my machine.

   /opt/bmc/ARSystem/bin/arcache:
libstdc++.so.6 (CXXABI_1.3) => not found

I am getting good and deleting the table spaces, users, bmc directory, killing 
processes, and restarting the install – having had no end of issues with 
building PDBs and making them accessible, the ARS user not having read to 
tsnames.ora, wrong java version, and the like, so rerunning the installer is no 
problem 

I sure miss the stack installer !!!

Thanks for your email.  

Cheers,
Ben Chernys
Senior Software Architect
Web: http://www.softwaretoolhouse.com/  

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Walters, Mark
Sent: January-08-16 01:40
To: arslist@ARSLIST.ORG
Subject: Re: Failing on ITSM (ARS) 9 install

** 
Check the /opt/bmc/ARSystem/Logs directory (or equivalent on your system) for a 
file called arCacheOutput – what does it contain?  I’ve just seen a similar 
problem where I had not installed the compat-libstdc++-33.x.x.x.i686 package to 
provide the 32 bit libstdc++.so.5 file required by the arcache binary.  

The install process goes something like this – connect to db and create minimal 
tables, install server binaries, start server, create temp installer user 
account using arcache, import remaining forms/workflow from defs.  If arcache 
fails to create the temp install account then you’re left with a running server 
but you have no users and a lot of missing forms.

Mark


From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Ben Chernys
Sent: 07 January 2016 22:36
To: arslist@ARSLIST.ORG
Subject: Failing on ITSM (ARS) 9 install

** 

Hi Folks,

CentOS – Oracle 12c (isolated PDB) – attempting to install ARS 9.

I am trying to install 9.  

During the install process (of ARS server only)  I get this error:

THROWABLE EVENT {Description=[Error from RIKJ command],Detail=[Your login 
failed, but connected as a guest user.]}

After a bunch of these errors, the install claims to have failed BUT an 
arsystem start command brings it up – alas with no logins allowed – at least 
using the API & the mid-tier.  Obviously I will have missed some important 
forms and data during the install.

Anyone run into this while installing ITSM 9?

What value does in the AR System Administrator prompt?  I tried Demo with no 
password and Demo with a password. 

Cheers
Ben Chernys
www.softwaretoolhouse.com
-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Frank Caruso
Sent: January-19-16 15:38
To: arslist@ARSLIST.ORG
Subject: Re: Alternative ARS Installs

I've tried using Vbox with both Oracle Linux w/Oracle Ex and Centos with Oracle 
Ex and both times the ARS install has failed, in the same place. The install 
screens appear and the database tables get built out but when it comes to the 
point where it creates the Demo user and starts importing the sample data it 
fails:

(Jan 18 2016 11:21:01.745 AM 
-0500),INFO,com.bmc.install.product.arsuitekit.platforms.arsystemservers.arserver.ARServerRuleEngineInstallerExecutorTask,
  PROGRESS EVENT 
{Description=[arserver.ruleengineexecutor.installer.description],Progress=[32],Detail=[Importing
 application passwords..]} (Jan 18 2016 11:21:01.750 AM 
-0500),INFO,com.bmc.smbu.install.common.rule.engine.rik.RIKUtilJava,
  LOG EVENT {Description=[Executing RIKJ command = SET_SERVER_INFO -B true -s 0 
-C true -t 5100 -u Action Request Installer Account -v ** -x 
localhost.localdomain -l /opt/bmc/ARSystem -L true -n ARServer-RIK_PostInstall 
-o 151 ]} (Jan 18 2016 11:21:01.792 AM 
-0500),SEVERE,com.bmc.smbu.install.common.rule.engine.rik.RIKUtilJava,
  THROWABLE EVENT {Description=[Error from RIKJ command ],Detail=[Your login 
failed, but connected as a guest user.]},
  Throwable=[com.bmc.arsys.rik.RIKException: Your login failed, but connected 
as a guest user.

I've tried the install a few times to ensure I did not enter bad info but it 
fails each time.

Did you guys run into the same thing? Maybe this is a ARS 9 issue?

TIA

Frank

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Server crashing when saving in Dev Studio

[Levi Lippincott]

Hello,

Recently we started seeing the following error message whenever we save
virtually anything using our developer studio.

Tue Jan 19 10:54:04 2016: AR System server terminated when a
signal/exception was received by the server (ARNOTE  20)

   Thread Id: 9136
   Version: 8.1.00 201301251157 Jan 25 2013 12:20:26
   ServerName: OMAEDCRDY004
   Database: SQL -- SQL Server
   Hardware: x86_64
   OS: Windows 6.2
   RPC Id: 191262
   RPC Call: 10
   RPC Queue: 390600
   Client: User levi.lippincott from Developer Studio (protocol 20) at IP
address 10.199.224.xxx
   Form:
   Logging On:
   Code: c005
   Operation: read
   Access Addr: 0x8000e
   Stack Begin:
  Addr: 0x1401c16b4
  Addr: 0x8000e
   Stack End
Tue Jan 19 10:54:03 2016  390600 : AR System server terminated when a
signal/exception was received by the server (ARNOTE 20)
Tue Jan 19 10:54:03 2016 0xc005
Tue Jan 19 10:54:03 2016  390600 : AR System server terminated - fatal
error occurred in ARSERVER (ARNOTE 21)

Any ideas on where to start with this strange issue?

Levi Lippincott
(402) 216-6396
levi.lippinc...@gmail.com
https://www.facebook.com/levi.lippincott

"Talent is a Gift; But Character is a Choice." -Matt Grotewold-

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Re: Server crashing when saving in Dev Studio

[LJ LongWing]

Levi,
Best place to start is by applying Service Pack 2 to your 8.1 server.
Also, you may want to ensure that you are using SP2 of the Dev Studio as
welllots of things were fixed in those SPs.

On Tue, Jan 19, 2016 at 9:56 AM, Levi Lippincott 
wrote:

> **
> Hello,
>
> Recently we started seeing the following error message whenever we save
> virtually anything using our developer studio.
>
> Tue Jan 19 10:54:04 2016: AR System server terminated when a
> signal/exception was received by the server (ARNOTE  20)
>
>Thread Id: 9136
>Version: 8.1.00 201301251157 Jan 25 2013 12:20:26
>ServerName: OMAEDCRDY004
>Database: SQL -- SQL Server
>Hardware: x86_64
>OS: Windows 6.2
>RPC Id: 191262
>RPC Call: 10
>RPC Queue: 390600
>Client: User levi.lippincott from Developer Studio (protocol 20) at IP
> address 10.199.224.xxx
>Form:
>Logging On:
>Code: c005
>Operation: read
>Access Addr: 0x8000e
>Stack Begin:
>   Addr: 0x1401c16b4
>   Addr: 0x8000e
>Stack End
> Tue Jan 19 10:54:03 2016  390600 : AR System server terminated when a
> signal/exception was received by the server (ARNOTE 20)
> Tue Jan 19 10:54:03 2016 0xc005
> Tue Jan 19 10:54:03 2016  390600 : AR System server terminated - fatal
> error occurred in ARSERVER (ARNOTE 21)
>
> Any ideas on where to start with this strange issue?
>
> Levi Lippincott
> (402) 216-6396
> levi.lippinc...@gmail.com
> https://www.facebook.com/levi.lippincott
>
> "Talent is a Gift; But Character is a Choice." -Matt Grotewold-
> _ARSlist: "Where the Answers Are" and have been for 20 years_

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