My recommendation having done this would be to bring up a 9.x server fresh, copy data and cut over. Don't try to upgrade from 7.6.4 to 9.x. The ITSM and Remedy database models are too different.
-----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Daniel Wu Sent: Tuesday, January 19, 2016 4:38 PM To: [email protected] Subject: Upgrade ITSM from 7.6.04 SP3 to 9.0.01 Is there any major issue upgrade from ARS 7.6.04 SP3 to 9.0.01 ? We are considering upgrade options. And we are debating from 8.1.02 vs. 9.0.01. Any help or guides is much appreciated. About our ITSM 7.6.04 SP3: sitting on unix based Oracle 11gR2 DB App Server is separated with Mid Tier server. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
