9.x has a very cool data manger you will want to use for data. Custom objects export and import or if there are not too many do it by hand. 9.x is so different you might not want or need those customizations. Have you done a gap analysis yet to create the requirments?
From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Daniel Wu Sent: Tuesday, January 19, 2016 10:05 PM To: [email protected] Subject: Re: Upgrade ITSM from 7.6.04 SP3 to 9.0.01 ** Thank you, David. I think we are going to set up the new environment just as you described. My concern would be those overlays and custom objects. Would there be any major issues causing the obj import to fail, so we will have to recreate those objects? Also when you say "copy data", what did you mean by that? Is it export to arx then import? On Tuesday, January 19, 2016, David Charters <[email protected]<mailto:[email protected]>> wrote: My recommendation having done this would be to bring up a 9.x server fresh, copy data and cut over. Don't try to upgrade from 7.6.4 to 9.x. The ITSM and Remedy database models are too different. -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[email protected]<javascript:;>] On Behalf Of Daniel Wu Sent: Tuesday, January 19, 2016 4:38 PM To: [email protected]<javascript:;> Subject: Upgrade ITSM from 7.6.04 SP3 to 9.0.01 Is there any major issue upgrade from ARS 7.6.04 SP3 to 9.0.01 ? We are considering upgrade options. And we are debating from 8.1.02 vs. 9.0.01. Any help or guides is much appreciated. About our ITSM 7.6.04 SP3: sitting on unix based Oracle 11gR2 DB App Server is separated with Mid Tier server. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org<http://www.arslist.org> "Where the Answers Are, and have been for 20 years" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org<http://www.arslist.org> "Where the Answers Are, and have been for 20 years" _ARSlist: "Where the Answers Are" and have been for 20 years_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
