Thank you, David. I think we are going to set up the new environment just as you described. My concern would be those overlays and custom objects. Would there be any major issues causing the obj import to fail, so we will have to recreate those objects? Also when you say "copy data", what did you mean by that? Is it export to arx then import?
On Tuesday, January 19, 2016, David Charters <[email protected]> wrote: > My recommendation having done this would be to bring up a 9.x server > fresh, copy data and cut over. Don't try to upgrade from 7.6.4 to 9.x. The > ITSM and Remedy database models are too different. > > -----Original Message----- > From: Action Request System discussion list(ARSList) [mailto: > [email protected] <javascript:;>] On Behalf Of Daniel Wu > Sent: Tuesday, January 19, 2016 4:38 PM > To: [email protected] <javascript:;> > Subject: Upgrade ITSM from 7.6.04 SP3 to 9.0.01 > > Is there any major issue upgrade from ARS 7.6.04 SP3 to 9.0.01 ? > We are considering upgrade options. And we are debating from 8.1.02 vs. > 9.0.01. > Any help or guides is much appreciated. > > About our ITSM 7.6.04 SP3: > sitting on unix based Oracle 11gR2 DB > App Server is separated with Mid Tier server. > > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the > Answers Are, and have been for 20 years" > > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > "Where the Answers Are, and have been for 20 years" > _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
